I work on the Connexus Homes service desk, supporting and administering the Customer Service contact centre from an IT perspective. Since moving to STORM, the platform continues to be extremely reliable and stable. Where we previously experienced regular issues and outages with our old contact centre systems, we’ve had very few if any issues with STORM. Once configured, it’s solid and simply does what it’s supposed to do. Three years on, my yeam's involvement is largely limited to user setup and administration, FLOW configuration and raising tickets with Vodafone for the occasional technical issue or advice or help. I continue to enjoy developing my FLOW script knowledge and general understanding of the application and working with STORM and the helpful people at Content Guru.

I really appreciate how Content Guru storm brings all channels for contact into one place, so I don't need to sign in to multiple platforms and systems. The ease of use is great for both the end user and in terms of configuration and system setup, as changes can be made and applied instantly. We've experienced very few reliability issues with Storm, which is a big plus. Also, the initial setup was really easy.

Content Guru storm has significantly improved our ability to manage customer interactions efficiently and with greater insight.