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Content Guru
102 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
Content Guru Reviews
AC
Verified User in Computer & Network Security
The Content Guru Contact Centre Platform offers very good uptime.
The contact centre platform offers very good uptime.
LB
Lara B.
Exceptionally Reliable and User-Friendly Platform
The system provides impressive reliability and stability. It is user-friendly and has helped us streamline our processes. Accessing data is straightforward, and the conductor platform empowers us to make changes independently, without needing to rely on CG.
TC
Taz C.
Contact Centre Manager at Pension Potection FundScalable, User-Friendly Omnichannel Solution with Powerful AI Features for Modern Contact Centres
It's a reliable cloud based omnichannel solution which we can scale to our demand and it's modular design means we only need to choose the features we need and want including it's it's AI capabilities of live call transcriptions and call summarisation, integrated QAM solution and WFM for forecasting and scheduling. It supports IVR, ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly.
About
What is Content Guru?
Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.
Details
Website
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