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AVOXI Reviews & Product Details

AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com.

Seller

AVOXI

Discussions

AVOXI Community

Languages Supported

English, Spanish

Overview by

Katharine Kellar

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

20 months

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Top-Rated Alternatives

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AVOXI Media

Global voice isn’t one-size-fits-all, and neither is AVOXI. While other providers offer rigid solutions, we built an adaptable voice platform to give you total visibility and control across every connection. We help the world’s leading brands streamline operations through voice consolidation, sim...

Beyond providing global reach, AVOXI is designed to work within your existing communication stack. You can quickly integrate our global voice with your contact center, AI, or communications apps via pre-configured SIP connections. Whether you are optimizing a PBX system, scaling a CCaaS platform,...

Built for enterprises that depend on voice as a mission-critical service, the AVOXI platform simplifies how you deploy, manage, and optimize global communications at scale. You gain expansive coverage—including TrueLocal two-way voice—and the ability to oversee your entire global footprint from a...

AVOXI simplifies how you acquire and manage your global presence through a platform built for scale. You can easily purchase new numbers in 150+ countries, with options ranging from International Toll-Free and UIFN to TrueLocal DIDs and vanity numbers. For existing portfolios, our expert-led port...

AVOXI Demo - International Voice Monitoring, Automated

When every call matters, AVOXI ensures your voice channel performs as expected through automated number testing and real-time quality analytics. Our platform provides the visibility to detect outages and connectivity issues before they impact your customers, reducing the burden on your IT and tel...

AI is transforming voice into the smartest channel in the contact center, but its success depends on the quality of the underlying infrastructure. AVOXI provides the AI-ready voice foundation necessary to power virtual agents, conversational IVR, and real-time sentiment analysis at scale. Our pla...

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Felix B.

CEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/1/2025

"The product works. The rest is beyond bad. Terrible experience."

0/5

What do you like best about AVOXI?

The virtual phone line is working. But that is it... Thousands of other providers offer this. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount.

Maybe it is in the link in the T&Cs in the quotation. I am an entrepreneur with little time. If I receive a quotation with a clear amount, I trust it.

For me this is close to fraud. Companies like this should not receive customers. Review collected by and hosted on G2.com.

Kiran L.

Asst. Manager-IT

Market Research

Small-Business (50 or fewer emp.)

7/30/2024

"Very Good Solution for Internation Calling"

5/5

What do you like best about AVOXI?

Its User interface is very good, and the call connectivity is like most. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

You can not remove licences once you add them; you have to contact support for them. Review collected by and hosted on G2.com.

Ryan H.

IT Manager

Mid-Market (51-1000 emp.)

11/2/2023

"Worst customer experience ever"

0.5/5

What do you like best about AVOXI?

Honestly, nothing was good about our experience with Avoxi. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful.

Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the underlying carrier to enable you to port away. It's taken 3 months of back and forth to get the correct information to port away. Review collected by and hosted on G2.com.

What problems is AVOXI solving and how is that benefiting you?

We used Avoxi to provide a Geo number for our colleagues in Germany despite us finding out later the number came from a suppier in Ireland but Avoxi refused to tell us who the carrier was to try and prevent us from porting it away. The number allowed us to provide VOIP in Germany but the quality of the VOIP call through their provided client was poor and was diverted to Zoom instead. Review collected by and hosted on G2.com.

Helgar P.

Chief Technology Officer

Small-Business (50 or fewer emp.)

5/13/2022

"Great cloud PBX solution Avoxi"

5/5

What do you like best about AVOXI?

The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 100 and more, this is the most important thing to me. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Actually I dont think there is something i dislike of the current product, i would add some features to it like the ablity to choose the carriers or paths for the calls in the use case of a call center, like controlling the routing of calls. Review collected by and hosted on G2.com.

Recommendations to others considering AVOXI:

Avoxi is a great solution for cloud PBX and some integrations with your company's internal tools, if there's something you don't see right away you can always contact support and I am pretty sure you will get someone always eager to help you set up whatever you need. Review collected by and hosted on G2.com.

What problems is AVOXI solving and how is that benefiting you?

We have Toll free numbers in different countries that we could integrate with our internal phone solution and meeting solution in the way that calls are redirected to our internal communications software instead of buying hardphones or implementing internal pbx solutions or even having to buy softphones. Review collected by and hosted on G2.com.

Andres Fernando G.

Bilingual Medical Interpreter

Small-Business (50 or fewer emp.)

7/5/2022

"Avoxi, a resourceful calling application."

5/5

What do you like best about AVOXI?

Avoxi is very helpful when it is the time of calling a various number of people, it barely has glitches, it is a very organized app, you can keep track of scores. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

The least helpful thing that AVOXI has is that one time or day every month it has an update due to maintenance, and when this happens you cant use the application. Review collected by and hosted on G2.com.

Recommendations to others considering AVOXI:

Be very organized when keeping record of your scores. Review collected by and hosted on G2.com.

What problems is AVOXI solving and how is that benefiting you?

One of the really good thing AVOXI has it has is a really good troubleshooting mode, IT gives a really really good support when AVOXI has its updates and glitches Review collected by and hosted on G2.com.

Jarred S.

IT manager

Small-Business (50 or fewer emp.)

5/16/2022

"A good VOIP service provider"

4.5/5

What do you like best about AVOXI?

The response when logging support tickets is fast and helpful. We have never experienced any issues with voice quality on a good connection. Issues with numbers that do not work are resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Sometimes tickets are closed when support thinks they have resolved your problem without checking with you. Thankfully you can just respond to the ticket again and get help. Review collected by and hosted on G2.com.

Recommendations to others considering AVOXI:

Good Voip provider, good rates. Review collected by and hosted on G2.com.

What problems is AVOXI solving and how is that benefiting you?

Avoxi has very low rates on calls this is the main benefit. We had support issues with our old VOIP provider. The in-person onsite training for new technicians is also very helpful. Review collected by and hosted on G2.com.

Michael W.

Senior Manager

Mid-Market (51-1000 emp.)

5/13/2022

"Avoxi Review"

5/5

What do you like best about AVOXI?

The availability of global phone numbers Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Nothing specific. I have nothing negative to share. Review collected by and hosted on G2.com.

Nikunj G.

Manager

Small-Business (50 or fewer emp.)

12/2/2021

"Excellent, Reliable & Seamless Services"

5/5

What do you like best about AVOXI?

We have been using Avoxi for more than 7 years now. It has been one of our best decisions to move to Avoxi. Earlier we used to face lot of connectivity and call drop issues, but since we moved to avoxi, everything became very smooth and helped our team to provide better customer service. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

I don't think that there is anything that I dislike. Only reason that we are are still with Avoxi is becuase we like everything, otherwise we would have shifter to some other service provider. Review collected by and hosted on G2.com.

Munaf S.

Brand Builder

Small-Business (50 or fewer emp.)

12/1/2021

"Great Phone Service and attentive account management"

5/5

What do you like best about AVOXI?

Our account manager is very responsive, so that helps with issues or new products we'd like to add. The Genius platform is easy to use and set up. We use it every day! Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

We wish the integration list were a bit more robust. Specifically, a Gorgias integration would give us a complete view of the customer touchpoints adding a phone call to the list. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/10/2022

"All in one contact center platform tool"

4/5

What do you like best about AVOXI?

AVOXI offers probably the most robust VoIP software out there right now. Effortless way to manage all your DID's and deep options of features you are able to utilize. Review collected by and hosted on G2.com.

What do you dislike about AVOXI?

Overall it does offer a lot but I do think it is rather pricey after your intro period ends. I don't have many additional glaring negatives right now that can come to mind but I do believe their team is constantly working on the product. Review collected by and hosted on G2.com.

Recommendations to others considering AVOXI:

They have like a trial or initial testing of the software, which I would recommend trying it and seeing all the features yourself. Review collected by and hosted on G2.com.

What problems is AVOXI solving and how is that benefiting you?

We have noticed many positives from using this tool. It is fast rolling it out and the support and technical teams they have are wonderful and can answer any problem you may have Review collected by and hosted on G2.com.