AVOXI Reviews & Product Details

The support we have received from the AVOXI team, both during implementation and after launch, has been exceptional. From our initial discovery call through full implementation, AVOXI guided us every step of the way and made the transition seamless.

Their platform is intuitive, easy to navigate, and has been highly reliable. We have not experienced any service interruptions, which has been critical in supporting our international operations.

The pricing is competitive within the industry, and since switching to AVOXI, we have been able to significantly reduce costs while improving the way we support our global communication needs. Overall, AVOXI has been a strong partner and an excellent solution for our organization. Review collected by and hosted on G2.com.

Honestly, the service has been exceptional. As someone who was involved in bringing AVOXI into the organization from the very beginning, I do not have any particular dislikes to share. The experience has been smooth, the support has been strong, and the platform has met our needs extremely well. Review collected by and hosted on G2.com.

AVOXI is a solid global voice provider that brings together reliability, flexibility, and straightforward management. The platform makes it easy to manage international DIDs and voice services through a single interface, which is especially helpful in global and distributed environments.

A major advantage is AVOXI’s integration flexibility, particularly with Microsoft Teams Direct Routing, SIP trunks, and cloud contact-center platforms. This gives organizations room to build hybrid or cloud-first voice architectures without being forced into a rigid model.

Operationally, call quality, redundancy, and overall network reliability have been consistent and are well suited for voice-critical use cases. AVOXI’s support team is also knowledgeable and collaborative, which genuinely helps when you’re working through complex or non-standard deployments.

Overall, AVOXI feels like a reliable, scalable option for enterprises that want to simplify and modernize their global voice strategy. Review collected by and hosted on G2.com.

While AVOXI provides a strong, reliable global voice platform, there are a few areas where the experience could be improved. Some advanced configurations and non-standard use cases still require close coordination with support, since not all capabilities are fully self-service through the portal. In addition, the documentation for more complex or hybrid scenarios could be expanded and clarified to reduce the need for direct technical engagement.

From an operational standpoint, lead times and processes for provisioning certain international numbers can vary by country. This is largely carrier-dependent, but it still affects planning and expectations. Better visibility into these timelines and more predictable processes would further strengthen the overall experience.

That said, these limitations are generally balanced out by AVOXI’s responsive support and their willingness to collaborate on practical solutions. Review collected by and hosted on G2.com.

It simply works; we do 1800 calls a week.

And the admin interface is great/easy. Review collected by and hosted on G2.com.

I have not found any, other than it works best with a hard-wired connection, WIFI can be hit/miss. Review collected by and hosted on G2.com.

The virtual phone line is working. But that is it... Thousands of other providers offer this. Review collected by and hosted on G2.com.

Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount.

Maybe it is in the link in the T&Cs in the quotation. I am an entrepreneur with little time. If I receive a quotation with a clear amount, I trust it.

For me this is close to fraud. Companies like this should not receive customers. Review collected by and hosted on G2.com.

Its User interface is very good, and the call connectivity is like most. Review collected by and hosted on G2.com.

You can not remove licenses once you add them; you have to contact support for them. Review collected by and hosted on G2.com.

Honestly, nothing was good about our experience with Avoxi. Review collected by and hosted on G2.com.

Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the underlying carrier to enable you to port away. It's taken 3 months of back and forth to get the correct information to port away. Review collected by and hosted on G2.com.

The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 100 and more, this is the most important thing to me. Review collected by and hosted on G2.com.

Actually I dont think there is something i dislike of the current product, i would add some features to it like the ablity to choose the carriers or paths for the calls in the use case of a call center, like controlling the routing of calls. Review collected by and hosted on G2.com.

Avoxi is very helpful when it is the time of calling a various number of people, it barely has glitches, it is a very organized app, you can keep track of scores. Review collected by and hosted on G2.com.

The least helpful thing that AVOXI has is that one time or day every month it has an update due to maintenance, and when this happens you can't use the application. Review collected by and hosted on G2.com.

The response when logging support tickets is fast and helpful. We have never experienced any issues with voice quality on a good connection. Issues with numbers that do not work are resolved quickly. Review collected by and hosted on G2.com.

Sometimes tickets are closed when support thinks they have resolved your problem without checking with you. Thankfully you can just respond to the ticket again and get help. Review collected by and hosted on G2.com.

The availability of global phone numbers Review collected by and hosted on G2.com.

Nothing specific. I have nothing negative to share. Review collected by and hosted on G2.com.