Voxbay X Reviews & Product Details

We are very satisfied with Voxbay’s Contact Center solution. The platform is user-friendly, reliable, and works very well for our business operations in the UAE.

One of the biggest advantages for us is the easy API integration, which makes it simple to connect Voxbay with our existing CRM and other business applications. The call management, reporting, and overall flexibility of the platform are also excellent.

The Voxbay team has been supportive and responsive throughout the implementation. Overall, we are happy with the solution and would recommend Voxbay to businesses in the UAE looking for a flexible and reliable contact center platform. Review collected by and hosted on G2.com.

So far, nothing has gone wrong. They are good at what they do, and the product they deliver is excellent. Review collected by and hosted on G2.com.

I use Voxbay X for call management, and I like being able to audit calls, monitor my staff’s performance, and improve call quality. The live call auditing and call barging features let me listen to calls and brief my staff about specific concerns. I get new updates and features every quarter in my existing plan. I can also reach my key account managers when I have a concern, and they resolve issues quickly. Their team understands my business and acts like a consultant, helping me use the product’s potential across my business. They have solved around 90% of my concerns and pain points. Setup was very easy: I provided my details, and their team configured everything in one or two days. Review collected by and hosted on G2.com.

Voxbay X doesn’t have a full-fledged CRM. It integrates with other CRM companies, but it would be very helpful if it offered a CRM within its omnichannel platform. Review collected by and hosted on G2.com.

When I was working as Business Development Manager for Wild Planet Resort Group (which runs two luxury resorts in South India), I recommended Voxbay for our telecalling team of about 20 executives. The biggest challenge was tracking their performance in a way that actually made sense. Voxbay gave us clear monthly analytics that helped us understand what was working and what wasn't. The integration with our existing CRM was also done easily I guess, and Management could finally see the direct impact of our sales outreach — lead leakage was reduced to a great extent. In short, Voxbay didn't sell to us just another call recording software.

I left the company in July 2024, but they're still using Voxbay. Today, as a Brand Consultant & Strategist dealing with my clients in the UAE and India, I'd recommend Voxbay to any of them without hesitation. Review collected by and hosted on G2.com.

Honestly, nothing significant. The platform delivered what it promised, and the support team was responsive whenever we needed them. Review collected by and hosted on G2.com.

I use Voxbay X to manage our business calls and customer communication in one place. I find the call management useful and smooth, and it helps our team stay organized when handling customer inquiries. It helps us handle calls more efficiently, manage customer interactions, and improve our daily workflow. I like the easy integrations and efficient customer communication. These features save time, simplify daily operations, and improve team productivity. The initial setup was fairly easy. Review collected by and hosted on G2.com.

Nothing major to dislike. Overall, Voxbay X provides a smooth and reliable experience. Review collected by and hosted on G2.com.

I find Voxbay X very good for handling inbound and outbound calls. It’s supportive, easy to integrate with Zoho, and gives me useful reports. I like the UI and smooth performance, and I find it easy to navigate and use hassle-free. The initial setup was very simple. Review collected by and hosted on G2.com.

Nothing like that Review collected by and hosted on G2.com.

Best support. I’m able to reach a real person whenever I’m facing any issue, which makes resolving problems much easier. solution is much lighter & user friendly for all category of business . Review collected by and hosted on G2.com.

It would be even better if they could offer a CRM platform for users who rely on their telephony solution, so it’s easier to manage leads, track agent productivity, and handle data and recordings all under one umbrella. Review collected by and hosted on G2.com.

We have been using Voxbay for around 8 years, and it has been the best enterprise contact center and telephony solution for us. Review collected by and hosted on G2.com.

Nothing much to say: 97% uptime overall. Sometimes I face clarity issues; when I raise a ticket, they sort out the issue. This has happened only 3 times in a year. Review collected by and hosted on G2.com.

support team reachability is good, frequent updates available Review collected by and hosted on G2.com.

no CRM feature available with them, but they do have partners Review collected by and hosted on G2.com.

I really appreciate the customer support and implementation team at Voxbay X. Their analytics report is also a highlight for me, and they are always ready to help with any customization needed. The team's good communication during implementation really stood out too. Best Telephony solution In UAE Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

I like the customer support of Voxbay X the most. They have a quick response at any time, which is super helpful. Also, the initial setup was quick, which made getting started a breeze. Especially best contact center software in uae Review collected by and hosted on G2.com.

I wish there was a feature for transcription of calls as a record. Review collected by and hosted on G2.com.