# Best Contact Center Software for Small Business - Page 3

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=53495&focus%5B%5D=95230&focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=1318232&focus%5B%5D=163288)

Highlighted products: Aircall, CloudTalk, Nextiva, Ringover, Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Google Contact Center AI, and KrispCall.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=krispcall&segment=small-business)

**Sponsored**

### Navan (Formerly TripActions)

Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-08T01%3A03%3A05Z&secure%5Bdisplayable_resource_id%5D=378&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=39331&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=39331&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=be3e39ca3ed14977aa831f6ac7ec721f891b131720f952844ae00a5b3062a095&secure%5Burl%5D=https%3A%2F%2Fnavan.com%2Fget-started%2Fdemo%3Futm_medium%3DPaidReviews%26utm_source%3Dg2%26utm_campaign%3DReviewsite_G2_AMER_All_US_EN_TravExp_Pro_NA_All_All_All_Keyword_Review_Demo_Demo_Gated_FY26Q2_H&secure%5Burl_type%5D=custom_url)

### [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

**Average Rating:** 4.2/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Medium, 28% Small

#### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer.
- Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform.
- Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams.
- Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences.
- Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service.

##### Cons

- Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts.
- Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows.
- Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives.
- Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively.
- Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**["I have had Vonage for years and had no issues"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)**

**Rating:** 4.5/5.0 stars

_— Caprice R._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

**["Easy to use, love the simple"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)**

**Rating:** 4.0/5.0 stars

_— Alba P._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)

#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
182 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [Squaretalk](https://www.g2.com/products/squaretalk/reviews)

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

**Average Rating:** 4.8/5.0

**Total Reviews:** 135

#### How Do G2 Users Rate Squaretalk?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Squaretalk?

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** squaretalk.com
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk  
31 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Medium, 51% Small

#### What Do G2 Reviewers Say About Squaretalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly.
- Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies.
- Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness.
- Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently.
- Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly.

##### Cons

- Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features.
- Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities.
- Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users.
- Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times.
- Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support.

#### What Are Recent G2 Reviews of Squaretalk?

**["AI Transcripts & Smart Routing Transformed Our Visa & Travel Inquiry Process"](https://www.g2.com/survey_responses/squaretalk-review-13133843)**

**Rating:** 5.0/5.0 stars

_— Kithmi S._

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13133843)

**["Perfect Platform for Managing Our Distributed Virtual Assistant Teams"](https://www.g2.com/survey_responses/squaretalk-review-13142693)**

**Rating:** 5.0/5.0 stars

_— Carlos S._

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13142693)

#### What Are G2 Users Discussing About Squaretalk?

- [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for)

### [VCC Live](https://www.g2.com/products/vcc-live/reviews)

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

**Average Rating:** 4.6/5.0

**Total Reviews:** 160

#### How Do G2 Users Rate VCC Live?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind VCC Live?

- **Seller:** [VCC Live Group Zrt](https://www.g2.com/sellers/vcc-live-group-zrt)
- **Year Founded:** 1999
- **HQ Location:** Budapest, Pest
- **Twitter:** @vcc\_live\_brand  
1,516 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d67eaa2a24a95d0f85444152dabd1f7baab102fb364635c795e90c793c4d263&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2488255%2F&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 51% Medium, 42% Small

#### What Do G2 Reviewers Say About VCC Live?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive and user-friendly interface** of VCC Live, facilitating seamless navigation and configuration.
- Users praise the **exceptional customer support** of VCC Live, highlighting prompt responses and proactive assistance from the team.
- Users highlight the **exceptional support** from VCC Live, noting the team's dedication and prompt assistance in every situation.
- Users appreciate the **wide range of detailed reports** that VCC Live provides, enhancing their reporting capabilities.
- Users value VCC Live for its **100% stable operation** , ensuring reliable delivery and effective performance during campaigns.

##### Cons

- Users find the **customization difficult** , citing complicated setup processes and insufficient guidance for settings adjustments.
- Users find a significant **lack of clarity** in VCC Live, making navigation and understanding difficult.
- Users report **user interface issues** with VCC Live, finding navigation complicated and outdated, impacting overall usability.
- Users find the **UI design poor** , noting that navigation is confusing and the interface feels outdated.
- Users often face **usability issues** with VCC Live, finding the setup processes complicated and support documentation lacking.

#### What Are Recent G2 Reviews of VCC Live?

**["Outstanding Customer Support and a Transparent, User-Friendly Application"](https://www.g2.com/survey_responses/vcc-live-review-11459084)**

**Rating:** 5.0/5.0 stars

_— Lilla K._

[Read full review](https://www.g2.com/survey_responses/vcc-live-review-11459084)

**["Great experience"](https://www.g2.com/survey_responses/vcc-live-review-9484010)**

**Rating:** 5.0/5.0 stars

_— Diana G._

[Read full review](https://www.g2.com/survey_responses/vcc-live-review-9484010)

#### What Are G2 Users Discussing About VCC Live?

- [What do you like most about VCC Live for contact center solutions, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved)
- [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment

### [Crexendo](https://www.g2.com/products/crexendo/reviews)

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

**Average Rating:** 4.9/5.0

**Total Reviews:** 351

#### How Do G2 Users Rate Crexendo?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crexendo?

- **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions)
- **Company Website:** www.crexendo.com
- **Year Founded:** 1995
- **HQ Location:** Tempe, Arizona
- **Twitter:** @Crexendo  
3,287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Non-Profit Organization Management, Construction
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Crexendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy.
- Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations.
- Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable.
- Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free.
- Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout.

##### Cons

- Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability.
- Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting.
- Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance.
- Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively.
- Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications.

#### What Are Recent G2 Reviews of Crexendo?

**["Love Crexendo, and it keeps getting better."](https://www.g2.com/survey_responses/crexendo-review-7509744)**

**Rating:** 5.0/5.0 stars

_— Sherry F._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-7509744)

**["Reliable Global Calling with a Simple, Centralized Dashboard"](https://www.g2.com/survey_responses/crexendo-review-12951714)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714)

#### What Are G2 Users Discussing About Crexendo?

- [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments

### [TeleCMI](https://www.g2.com/products/telecmi/reviews)

TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeleCMI?

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Director
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents.
- Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup.
- Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality.
- Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues.
- Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance.

##### Cons

- Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month.
- Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience.
- Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface.
- Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation.
- Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface.

#### What Are Recent G2 Reviews of TeleCMI?

**["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429)

**["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Associate Consultant
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [DialedIn](https://www.g2.com/products/dialedin/reviews)

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

**Average Rating:** 4.7/5.0

**Total Reviews:** 287

#### How Do G2 Users Rate DialedIn?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DialedIn?

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** getdialedin.com
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About DialedIn?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks.
- Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity.
- Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features.
- Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity.
- Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams.

##### Cons

- Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort.
- Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction.
- Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods.
- Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies.
- Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)**

**Rating:** 4.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

**["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)**

**Rating:** 4.5/5.0 stars

_— Marcin Z._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### [Aloware](https://www.g2.com/products/aloware/reviews)

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 817

#### How Do G2 Users Rate Aloware?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aloware?

- **Seller:** [Aloware](https://www.g2.com/sellers/aloware)
- **Company Website:** aloware.com
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, California
- **Twitter:** @alowaretalk  
392 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8fa9b835f15f4a619026ba2109827700846142dbcd52893fa4be863dc71f14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18504566%2F&secure%5Burl_type%5D=linkedin_company_website)  
87 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, National Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 51% Small, 48% Medium

#### What Do G2 Reviewers Say About Aloware?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration.
- Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience.
- Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms.
- Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management.
- Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency.

##### Cons

- Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls.
- Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication.
- Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app.
- Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery.
- Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience.

#### What Are Recent G2 Reviews of Aloware?

**["Review"](https://www.g2.com/survey_responses/aloware-review-12880526)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/aloware-review-12880526)

**["Great VM and SMS Templates with Smooth HubSpot Integration"](https://www.g2.com/survey_responses/aloware-review-12862372)**

**Rating:** 4.0/5.0 stars

_— Randy S._

[Read full review](https://www.g2.com/survey_responses/aloware-review-12862372)

#### What Are G2 Users Discussing About Aloware?

- [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for)

### [Call Center Studio](https://www.g2.com/products/call-center-studio/reviews)

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Call Center Studio?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Call Center Studio?

- **Seller:** [Call Center Studio](https://www.g2.com/sellers/call-center-studio)
- **Company Website:** callcenterstudio.com
- **Year Founded:** 2018
- **HQ Location:** Chicago, Illinois
- **Twitter:** @CCS4CX  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=301a834564730c4d1ac0f181e2817f1812d81e62e8560c3b4a4cb5611870d29c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallcenterstudio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,793 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Support Executive, Consultant
- **Top Industries:** Telecommunications, Consumer Services
- **Company Size:** 63% Medium, 23% Small

#### What Do G2 Reviewers Say About Call Center Studio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in contact management.
- Users value the **efficiency** of Call Center Studio for streamlined call operations and improved team management.
- Users commend the **easy setup** of Call Center Studio, appreciating its seamless integration and efficient onboarding process.
- Users value the **cloud-based flexibility and robust features** of Call Center Studio, enhancing performance and efficiency.
- Users appreciate the **seamless integrations** of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation.

##### Cons

- Users note the need for improved **complex reporting** features, citing issues with flexibility and detail in the dashboard.
- Users find that the **dashboard issues** hinder flexibility and detail in reporting features of Call Center Studio.
- Users find the **inadequate search functionality** limits their ability to track and retrieve important information easily.
- Users experience **integration issues** when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis.
- Users find a **lack of clarity** in Call Center Studio's reporting features, limiting effective tracking and data export options.

#### What Are Recent G2 Reviews of Call Center Studio?

**["CCS Delivers Strong Visibility and Better Team Control"](https://www.g2.com/survey_responses/call-center-studio-review-12694641)**

**Rating:** 4.5/5.0 stars

_— Farhan A._

[Read full review](https://www.g2.com/survey_responses/call-center-studio-review-12694641)

**["Unified Communications Made Easy—Smooth Calls and Quick Setup"](https://www.g2.com/survey_responses/call-center-studio-review-13158350)**

**Rating:** 5.0/5.0 stars

_— Arınç O._

[Read full review](https://www.g2.com/survey_responses/call-center-studio-review-13158350)

#### What Are G2 Users Discussing About Call Center Studio?

- [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for)

### [XCALLY](https://www.g2.com/products/xcally/reviews)

XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company.

**Average Rating:** 4.7/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate XCALLY?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind XCALLY?

- **Seller:** [INGO](https://www.g2.com/sellers/ingo)
- **Year Founded:** 1999
- **HQ Location:** Paderno Dugnano, Milano
- **Twitter:** @asteriskcall  
351 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8156cb08ad8e3c5476051456722e339f702ce45f1aee4a43f1fb604563193bc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fingospa%2F&secure%5Burl_type%5D=linkedin_company_website)  
619 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 67% Small, 27% Medium

#### What Do G2 Reviewers Say About XCALLY?

_AI-generated summary from verified user reviews_

##### Pros

- Users find XCALLY's **ease of use** beneficial, consolidating communication channels for smoother workflow and management.
- Users appreciate the **integration of multiple communication channels** , enhancing workflow efficiency and support team management.
- Users value the **integration of multiple communication channels** , enhancing workflow efficiency and performance tracking for support teams.

##### Cons

- Users note a **learning curve** with XCALLY, as the interface can feel outdated and less intuitive initially.
- Users find the **interface outdated and unintuitive** , indicating a frustrating learning curve despite its eventual reliability.

#### What Are Recent G2 Reviews of XCALLY?

**["An all-in-one platform"](https://www.g2.com/survey_responses/xcally-review-9153938)**

**Rating:** 5.0/5.0 stars

_— Camilo C._

[Read full review](https://www.g2.com/survey_responses/xcally-review-9153938)

**["Reliable contact center solution with useful features"](https://www.g2.com/survey_responses/xcally-review-11735681)**

**Rating:** 4.5/5.0 stars

_— Shady L._

[Read full review](https://www.g2.com/survey_responses/xcally-review-11735681)

#### What Are G2 Users Discussing About XCALLY?

- [What is XCALLY used for?](https://www.g2.com/discussions/what-is-xcally-used-for)

### [Freshcaller](https://www.g2.com/products/freshcaller/reviews)

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate Freshcaller?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Freshcaller?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Small, 25% Medium

#### What Do G2 Reviewers Say About Freshcaller?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use.
- Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses.
- Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication.
- Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive.
- Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience.

##### Cons

- Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality.
- Users feel the **lack of detailed contact information** hampers effective communication and follow-up management.
- Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes.
- Users feel the lack of **detailed contact information** limits their ability to manage calls effectively.
- Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly.

#### What Are Recent G2 Reviews of Freshcaller?

**["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)**

**Rating:** 5.0/5.0 stars

_— Mohd Saif S._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955)

**["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)**

**Rating:** 5.0/5.0 stars

_— Abhishek M._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046)

#### What Are G2 Users Discussing About Freshcaller?

- [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for)

### [MaxContact](https://www.g2.com/products/maxcontact/reviews)

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate MaxContact?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind MaxContact?

- **Seller:** [MaxContact](https://www.g2.com/sellers/maxcontact)
- **HQ Location:** Manchester, England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e4902b744548f5d224664cd1b82956d75bdbdc2c678c9716859edc7d1051559&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmax-contact&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Insurance
- **Company Size:** 52% Medium, 40% Small

#### What Do G2 Reviewers Say About MaxContact?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **attentive and fast customer support** from MaxContact, enhancing their campaign management experience.
- Users commend the **exceptional support** of MaxContact, highlighting the team's friendliness and effective assistance.
- Users find MaxContact incredibly **easy to use** , with quick setup and exceptional customer support enhancing their experience.
- Users highlight the **efficiency** of MaxContact, allowing for streamlined workflows and faster customer response times.
- Users praise the **reliability** of MaxContact, noting exceptional support and impressive results in performance improvements.

##### Cons

- Users find the **complex reporting** features overwhelming, advocating for simpler and more customizable options.
- Users note the **missing features** in MaxContact, like webchat and flexible reporting, limiting their overall experience.
- Users struggle with **customization difficulty** , wishing for more flexibility in tailoring reports to their needs.
- Users find the **reporting overly complicated** and difficult to navigate, affecting the ease of accessing relevant information.
- Users find the **difficult reporting** to be overly complicated and wish for simpler navigation and bespoke options.

#### What Are Recent G2 Reviews of MaxContact?

**["Powerful Support, User Friendly - But Sluggish at Times"](https://www.g2.com/survey_responses/maxcontact-review-10821172)**

**Rating:** 4.0/5.0 stars

_— Conor B._

[Read full review](https://www.g2.com/survey_responses/maxcontact-review-10821172)

**["Powerful Platform for Managing Data and Campaigns"](https://www.g2.com/survey_responses/maxcontact-review-10834530)**

**Rating:** 5.0/5.0 stars

_— Lucy ._

[Read full review](https://www.g2.com/survey_responses/maxcontact-review-10834530)

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