G2

Camilo C.

Small-Business (50 or fewer emp.)

1/25/2024

"An all-in-one platform"

5/5

What do you like best about XCALLY?

I've been using XCALLY for about 2 years now and without a doubt I never cease to be amazed by the scope of this platform.... XCALLY really manages to integrate all the communication channels (that you as a company may need) in the same platform. This not only makes our job as agents easier, but also provides a better customer experience.

While I think there is room for improvement, it's clear that the use of XCALLY has left good experiences for us and our customers. Review collected by and hosted on G2.com.

What do you dislike about XCALLY?

Sometimes there is this feeling that, although the platform allows to integrate all the communication channels, they seem to work separately from each other. It would be good to have analytics and dashboards that synthesize the data from the different integrations.

Also, Support response times should be improved. Review collected by and hosted on G2.com.

What problems is XCALLY solving and how is that benefiting you?

In our company we have customers from different countries who have different ways of communicating with us. XCALLY allows us to serve all of these customers, regardless of the channel they come through, without the need to use multiple platforms. Also, the Customer Journey makes it easier for agents to track customer interactions and provide more accurate responses. Review collected by and hosted on G2.com.