Best Contact Center Software with Social Capabilities

Benefits of Contact Center Software with Social capabilities include: Provides an interface for one or more social media channels.
Below are the top-rated Contact Center Software with Social capabilities, as verified by G2’s Research team. Real users have identified Social as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Contact Center Available
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Talkdesk
(2,501)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Efficiency
    113
    Features
    112
    Call Management
    102
    Helpful
    97
    Cons
    Call Issues
    66
    Technical Issues
    42
    Missing Features
    37
    Connection Issues
    33
    Poor Connectivity
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.6
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,362 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Efficiency
113
Features
112
Call Management
102
Helpful
97
Cons
Call Issues
66
Technical Issues
42
Missing Features
37
Connection Issues
33
Poor Connectivity
31
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,964 Twitter followers
LinkedIn® Page
www.linkedin.com
1,362 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(598)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs.
    • Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    131
    Customer Support
    89
    Helpful
    88
    Features
    78
    Efficiency
    64
    Cons
    Call Issues
    46
    Missing Features
    41
    Complexity
    35
    Technical Issues
    33
    Poor Customer Support
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.6
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs.
  • Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
131
Customer Support
89
Helpful
88
Features
78
Efficiency
64
Cons
Call Issues
46
Missing Features
41
Complexity
35
Technical Issues
33
Poor Customer Support
31
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,847 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
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DialedIn
(291)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Contact Center software
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Sales
    • Insurance Agent
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Efficiency
    66
    Helpful
    49
    Dialing Features
    39
    Time-saving
    38
    Cons
    Call Issues
    45
    Dialer Issues
    22
    Slow Performance
    14
    Missing Features
    13
    Slow Loading
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialedIn features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Concurrent Calling
    Average: 8.8
    9.4
    Session Summary Notes
    Average: 8.6
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Sales
  • Insurance Agent
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Efficiency
66
Helpful
49
Dialing Features
39
Time-saving
38
Cons
Call Issues
45
Dialer Issues
22
Slow Performance
14
Missing Features
13
Slow Loading
13
View All Pros and Cons
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
NiCE CXone Mpower
(1,728)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Features
    27
    Efficiency
    26
    Helpful
    21
    User Interface
    15
    Cons
    Call Issues
    14
    Technical Issues
    14
    Learning Curve
    10
    Missing Features
    10
    Poor Customer Support
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.6
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,660 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Features
27
Efficiency
26
Helpful
21
User Interface
15
Cons
Call Issues
14
Technical Issues
14
Learning Curve
10
Missing Features
10
Poor Customer Support
10
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,660 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
Vonage Contact Center (formerly NewVoiceMedia)
(104)4.2 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customer Support
    18
    Easy Setup
    18
    Easy Integrations
    17
    Features
    17
    Cons
    Call Issues
    6
    Customization Difficulty
    5
    Expensive
    5
    Limited Customization
    5
    Communication Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.6
    8.6
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 28% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customer Support
18
Easy Setup
18
Easy Integrations
17
Features
17
Cons
Call Issues
6
Customization Difficulty
5
Expensive
5
Limited Customization
5
Communication Issues
4
View All Pros and Cons
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
Seller Details
Seller
Vonage
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,165 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
8x8 Contact Center
(238)4.1 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

    Users
    • Operations Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • 8x8 Contact Center is a software that manages calls, queues, chats, emails, and other channels all in one place and provides analytics and API for data transfer.
    • Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system.
    • Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Helpful
    26
    Customer Support
    24
    Features
    19
    Efficiency
    17
    Cons
    Missing Features
    11
    Poor Customer Support
    11
    Call Management
    7
    Complexity
    7
    Integration Issues
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Contact Center features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Concurrent Calling
    Average: 8.8
    8.0
    Session Summary Notes
    Average: 8.6
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,847 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

Users
  • Operations Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • 8x8 Contact Center is a software that manages calls, queues, chats, emails, and other channels all in one place and provides analytics and API for data transfer.
  • Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system.
  • Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
8x8 Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Helpful
26
Customer Support
24
Features
19
Efficiency
17
Cons
Missing Features
11
Poor Customer Support
11
Call Management
7
Complexity
7
Integration Issues
7
View All Pros and Cons
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,073 Twitter followers
LinkedIn® Page
www.linkedin.com
2,847 employees on LinkedIn®
RingCentral Contact Center
(185)4.1 out of 5
View top Consulting Services for RingCentral Contact Center
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

    Users
    No information available
    Industries
    • Computer Software
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Helpful
    15
    Intuitive
    15
    Customer Support
    14
    Efficiency
    14
    Cons
    Call Issues
    14
    Call Functionality
    12
    Call Quality Issues
    10
    Connection Issues
    7
    Poor Customer Support
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Concurrent Calling
    Average: 8.8
    7.9
    Session Summary Notes
    Average: 8.6
    8.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Users
No information available
Industries
  • Computer Software
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 36% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Helpful
15
Intuitive
15
Customer Support
14
Efficiency
14
Cons
Call Issues
14
Call Functionality
12
Call Quality Issues
10
Connection Issues
7
Poor Customer Support
7
View All Pros and Cons
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
8.5
Administrator Access
Average: 8.9
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,229 Twitter followers
LinkedIn® Page
www.linkedin.com
6,678 employees on LinkedIn®
VCC Live
(164)4.6 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • VCC Live Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customer Support
    18
    Helpful
    14
    Reporting
    12
    Reliability
    11
    Cons
    Customization Difficulty
    6
    Lack of Clarity
    6
    User Interface Issues
    6
    Poor UI Design
    5
    Usability Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VCC Live features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.6
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    VCC Live Group Zrt
    Year Founded
    1999
    HQ Location
    Budapest, Pest
    Twitter
    @vcc_live_brand
    1,541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    82 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 42% Small-Business
VCC Live Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customer Support
18
Helpful
14
Reporting
12
Reliability
11
Cons
Customization Difficulty
6
Lack of Clarity
6
User Interface Issues
6
Poor UI Design
5
Usability Issues
5
View All Pros and Cons
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
VCC Live Group Zrt
Year Founded
1999
HQ Location
Budapest, Pest
Twitter
@vcc_live_brand
1,541 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
Creatio
(312)4.7 out of 5
View top Consulting Services for Creatio
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, designed to help users streamline their business processes and enhance customer interactions through

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Efficiency
    21
    Customizability
    19
    Customization
    19
    Customization Options
    17
    Cons
    Learning Curve
    10
    Missing Features
    10
    Limited Features
    8
    Limited Customization
    6
    Limited Options
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,999 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, designed to help users streamline their business processes and enhance customer interactions through

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Efficiency
21
Customizability
19
Customization
19
Customization Options
17
Cons
Learning Curve
10
Missing Features
10
Limited Features
8
Limited Customization
6
Limited Options
5
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,999 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Mitel
(234)3.8 out of 5
View top Consulting Services for Mitel
Entry Level Price:$20.99 /user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.

    Users
    • Office Manager
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 47% Small-Business
    • 45% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mitel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Setup
    2
    Easy Access
    1
    Easy Implementation
    1
    Easy Integration
    1
    Cons
    Performance Issues
    2
    Software Bugs
    2
    App Instability
    1
    Complex Reporting
    1
    Connection Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mitel features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.6
    7.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mitel Networks
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    22,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,968 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Product Description
How are these determined?Information
This description is provided by the seller.

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.

Users
  • Office Manager
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 47% Small-Business
  • 45% Mid-Market
Mitel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Setup
2
Easy Access
1
Easy Implementation
1
Easy Integration
1
Cons
Performance Issues
2
Software Bugs
2
App Instability
1
Complex Reporting
1
Connection Issues
1
View All Pros and Cons
Mitel features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
7.1
Administrator Access
Average: 8.9
Seller Details
Seller
Mitel Networks
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
22,523 Twitter followers
LinkedIn® Page
www.linkedin.com
3,968 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
Bright Pattern
(98)4.4 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

    Users
    No information available
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 45% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bright Pattern Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Management
    1
    Features
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bright Pattern features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.6
    9.2
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bright Pattern
    Year Founded
    2010
    HQ Location
    San Bruno, CA
    Twitter
    @BrightPatternUS
    2,303 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    105 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

Users
No information available
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 45% Mid-Market
  • 35% Small-Business
Bright Pattern Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Management
1
Features
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Bright Pattern features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Seller
Bright Pattern
Year Founded
2010
HQ Location
San Bruno, CA
Twitter
@BrightPatternUS
2,303 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®
Dixa
(391)4.2 out of 5
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Helpful
    24
    Customer Support
    22
    Intuitive
    21
    Efficiency
    19
    Cons
    Missing Features
    19
    Limited Features
    13
    Lack of Features
    12
    Chat Functionality Issues
    8
    Lack of Clarity
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Concurrent Calling
    Average: 8.8
    8.5
    Session Summary Notes
    Average: 8.6
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,725 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Helpful
24
Customer Support
22
Intuitive
21
Efficiency
19
Cons
Missing Features
19
Limited Features
13
Lack of Features
12
Chat Functionality Issues
8
Lack of Clarity
8
View All Pros and Cons
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.2
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,725 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Twilio Flex
(35)4.1 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 37% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Flex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integration
    3
    Integrations
    3
    Chat Feature
    2
    Chat Features
    2
    Customizability
    2
    Cons
    Limited Features
    2
    Missing Functionality
    2
    Complex Features
    1
    Complexity
    1
    Complex Processes
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio Flex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.6
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    81,558 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,627 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 37% Mid-Market
  • 29% Small-Business
Twilio Flex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integration
3
Integrations
3
Chat Feature
2
Chat Features
2
Customizability
2
Cons
Limited Features
2
Missing Functionality
2
Complex Features
1
Complexity
1
Complex Processes
1
View All Pros and Cons
Twilio Flex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
81,558 Twitter followers
LinkedIn® Page
www.linkedin.com
6,627 employees on LinkedIn®
Ownership
NYSE: TWLO
CloudCall
(74)3.9 out of 5
Optimized for quick response
Entry Level Price:Starting at $24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams.

    Users
    No information available
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Easy Integration
    10
    Integrations
    7
    Easy Setup
    5
    Intuitive
    5
    Cons
    Poor Call Quality
    4
    Call Drops
    3
    Call Issues
    3
    Connection Issues
    3
    Audio Problems
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudCall features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Concurrent Calling
    Average: 8.8
    7.6
    Session Summary Notes
    Average: 8.6
    8.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudCall Group Plc
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, USA
    Twitter
    @CloudCall
    2,263 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams.

Users
No information available
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
CloudCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Easy Integration
10
Integrations
7
Easy Setup
5
Intuitive
5
Cons
Poor Call Quality
4
Call Drops
3
Call Issues
3
Connection Issues
3
Audio Problems
2
View All Pros and Cons
CloudCall features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
7.3
Concurrent Calling
Average: 8.8
7.6
Session Summary Notes
Average: 8.6
8.3
Administrator Access
Average: 8.9
Seller Details
Seller
CloudCall Group Plc
Company Website
Year Founded
2011
HQ Location
Boston, USA
Twitter
@CloudCall
2,263 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Altitude Xperience
(44)4.0 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

    Users
    No information available
    Industries
    • Banking
    • Telecommunications
    Market Segment
    • 52% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Altitude Xperience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Recording
    1
    Ease of Use
    1
    Easy Setup
    1
    Efficiency
    1
    Interactions Management
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Altitude Xperience features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.6
    8.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enghouse Systems
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,433 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,311 employees on LinkedIn®
    Ownership
    ENGH (TSE)
Product Description
How are these determined?Information
This description is provided by the seller.

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

Users
No information available
Industries
  • Banking
  • Telecommunications
Market Segment
  • 52% Enterprise
  • 39% Mid-Market
Altitude Xperience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Recording
1
Ease of Use
1
Easy Setup
1
Efficiency
1
Interactions Management
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Altitude Xperience features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.1
Administrator Access
Average: 8.9
Seller Details
Seller
Enghouse Systems
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,433 Twitter followers
LinkedIn® Page
www.linkedin.com
1,311 employees on LinkedIn®
Ownership
ENGH (TSE)
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