ND
Nosihle D.
Dealer support senior operating agent
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"All-in-One Zendesk: Calling, AUX Scheduling, and Team Stats Made Easy"
What do you like best about Zendesk Contact Center?
I like the fact that we can now take calls on Zendesk. Back in 2024, we only used it for tickets, but now we can also AUX during our scheduled times—for example, AUXing for lunch and breaks or for coaching sessions. You name it, they have it. I also can pull up my teams stats for the day, week and month with no hassles. Review collected by and hosted on G2.com.
What do you dislike about Zendesk Contact Center?
Honestly, there’s nothing for me to dislike. Zendesk has been steadily improving ever since I started using it back in 2023, and my experience with it has only gotten better over time. Review collected by and hosted on G2.com.