RF
Rodney F.
Customer Experience Supervisor
Enterprise (> 1000 emp.)
"SQM"
What do you like best about SQM CX Quality™?
The ease of setting up reports and see full team goal progress. Review collected by and hosted on G2.com.
What do you dislike about SQM CX Quality™?
Some of the KPI's are confusing. Would help to have a 'legend' or FAQ regarding them. Review collected by and hosted on G2.com.
Response from SQM Group of SQM CX Quality™
Dear Rodney,
Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.
Thank you for giving us suggestions to improve the KPIs. We will bring your suggestions to our team’s attention and work on it promptly and accurately.
Sincerely,
SQM’s Team