RF
Rodney F.
Customer Experience Supervisor
Enterprise (> 1000 emp.)
Originally submitted 10/25/2023
"SQM"
What do you like best about SQM CX Quality™?
Reports and dashboards make it very easy to have the information you need at your fingertips. Review collected by and hosted on G2.com.
What do you dislike about SQM CX Quality™?
I don't know if this is a VSP rule or SQM, but only contacting landline customer has severely limited the number and type of responses we get. Review collected by and hosted on G2.com.
Response from SQM Group of SQM CX Quality™
Dear Rodney,
Thank you so much for your feedback! We’re thrilled to hear you enjoy our mySQM™ - Customer Service QA Software.
Thank you for giving us suggestions to improve the KPIs. We will bring your suggestions to our team’s attention and work on it promptly and accurately.
Sincerely,
SQM’s Team