To have a "Very Satisfied" experience, not just a satisfactory one. SQM CX scores are tied directly to post-call survey results. Verify understanding before ending the call by asking if all questions have been answered and summarizing the resolution. Review collected by and hosted on G2.com.
An advocate can provide accurate information and follow procedures correctly but still receive a lower survey score because of factors outside their control, such as benefit limitations or claim outcomes. Review collected by and hosted on G2.com.
We sincerely appreciate you taking the time to share your experience with us!
Thank you for letting us know about the aspects you dislike. Your feedback helps us do better. We will share your opinion with our team and work on it promptly and accurately.
Sincerely,
SQM’s Team