Best Chatbots Software - Page 4
Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.
Core Capabilities of Chatbot Software
To qualify for inclusion in the Chatbots category, a product must:
- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface
Common Use Cases for Chatbot Software
Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:
- Serving as a first line of defense in customer support alongside live chat, help desk, and contact center software
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from business intelligence software through natural language requests
How Chatbot Software Differs from Other Tools
Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.
Insights from G2 Reviews on Chatbot Software
According to G2 review data, users highlight ease of scripting and deployment speed as key strengths. Support teams frequently cite reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.
Best Chatbots Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated
1,440 Twitter followers
Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and
Customers AI is an automated tool for anonymous visitors that helps manage prospects even without the user's presence and provides detailed information about leads. Users frequently mention the ease of use, the quality of customer service, the detailed lead information provided, and the efficient integration with other platforms. Users mentioned that the server speed is slow, customization is limited, it can be complicated for beginners, and the main data is primarily from North America which may not be efficient for foreign markets.
6,152 Twitter followers
LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma
LivePerson is a customer service platform that uses conversational AI to automate customer interactions across multiple channels. Users like LivePerson's ability to handle large volumes of routine inquiries quickly, its robust analytics on customer interactions, and its seamless integration with multiple platforms, which improves overall responsiveness and operational efficiency. Reviewers experienced difficulties with the initial setup of LivePerson, finding it complex and time-consuming, and some customers feel the costs may be high relative to perceived value, especially for smaller operations.
10,813 Twitter followers
Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing to
17,220 Twitter followers
Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi
Forethought is an AI solution with built-in analytics and impact forecasting/reporting, designed to assist in customer experience across multiple channels. Reviewers appreciate the product's seamless integration with Salesforce, its intuitive dashboard, the ability to manage AI workflows in multiple languages, and the flexibility to build custom actions. Users mentioned that the Triage LLM Setup could be improved, the response time for implementing changes can be slow, there can be a delay in when updated info gets reflected in the system, and the analytics inside the dashboard can be underwhelming.
1,777 Twitter followers
Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in ATS and Tal
859 Twitter followers
Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for
527 Twitter followers
Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to
7,754 Twitter followers
Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly r
9 Twitter followers
BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversati
BotSpace is a platform designed for enterprise level chatbot deployment, supporting multi-platform automation and operational efficiency enhancement. Reviewers frequently mention the platform's strong feature set, quick and easy setup of integrations, responsive customer support, and its intuitive, user-friendly design. Users reported occasional bugs, restrictions with Meta, a need for improvement in the template design tool, expensive plans for startups or low-volume users, and a lack of qualification in the chat support team.
54 Twitter followers
Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots
Outgrow is a content creation software that allows users to create interactive elements such as quizzes, surveys, calculators, and games for their websites to engage with their audience. Users frequently mention the user-friendliness of Outgrow, its ability to create high-converting quizzes and forms, and the exceptional customer support that goes above and beyond to resolve issues. Users reported issues with the initial setup not being intuitive, limitations in customization options, and the need for additional costs to access advanced features and analytics.
3,626 Twitter followers
Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye
576 Twitter followers
Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technol
Sense is a tool that simplifies processes and reduces time for tasks such as sending messages, creating resumes, and job posts. Reviewers appreciate the tool's ability to communicate with multiple candidates at once, its user-friendly interface, and the excellent customer service provided by the Sense team. Users mentioned issues with integration with Bullhorn, slow loading times, occasional glitches and lags, and inaccuracies with the search feature.
977 Twitter followers
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,
Boost.ai is a platform that offers tools, features, and resources for building and managing conversational AI, with a focus on creating digital conversations and providing customer self-service support. Users frequently mention the platform's intuitive and user-friendly interface, its ability to handle complex dialogue structures, the excellent customer support, and the comprehensive analytics and reporting tools that facilitate performance tracking and optimization. Users mentioned challenges with the steep learning curve for mastering advanced features, the lack of best practices for using AI tools, the high cost of conversations on certain channels, and the need for additional vendor support for certain advanced configurations or integrations.
515 Twitter followers
LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte
LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests. Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management. Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
483 Twitter followers
