Jetlink Conversational AI Platform Reviews & Product Details

What I like most about Jetlink’s AI‑powered conversational platform is how easy it is to use and manage on a daily basis. The interface is intuitive, and we can update flows, intents, and content without needing technical support every time.

The AI does a great job of understanding user intent and providing accurate, fast answers, which has significantly reduced the workload on our support team and improved our overall customer experience. In addition, the support team is very responsive, open to feedback, and proactive in suggesting improvements, so it really feels like a long‑term solution partner rather than just a tool. Review collected by and hosted on G2.com.

While we are very satisfied overall, some advanced configurations for complex e-commerce scenarios still require support from the Jetlink team. Having more self-service options in the admin panel would be great. Additionally, more in-product guidance or e-commerce templates could help new team members explore the platform's extensive features even faster. Review collected by and hosted on G2.com.

Jetlink’s chatbot has provided great value to us, especially in lead management, vehicle listing inquiries, personalized car recommendations, and customer relations processes, delivering clear benefits in both customer experience and operational efficiency. Review collected by and hosted on G2.com.

While the Voice AI capabilities are already delivering solid performance, we believe there is meaningful potential for further enhancement. Continued improvements in speech recognition accuracy, intent detection, and conversation orchestration will strengthen user experience and increase automation impact. We see the development of these areas as a valuable next step in Jetlink’s roadmap. Review collected by and hosted on G2.com.

Jetlink Conversational AI Platform is easy to use and operate. We have our own agent team that supervise the chatbot interactions. Live agent panel also works perfectly. When there is some action that needed to be done by an agent, the agent team can switch from bot to live agent smoothly. Review collected by and hosted on G2.com.

Everything works perfectly with the Jetlink Conversational AI Platform. Review collected by and hosted on G2.com.

Jetlink’s support for multiple AI models and its flexible integration capabilities allow us to easily build the hybrid architecture we need at an enterprise scale. The clean interface and low learning curve enabled even non-technical teams without an IT background to adapt quickly to the platform.

With JetAgent in particular, we gained significant operational freedom in chatbot management. Review collected by and hosted on G2.com.

While our overall experience has been positive, we believe there is still room for improvement in sentiment analysis. Especially in customer interactions, deeper analysis of context and emotional tone would further enhance the platform’s overall impact. Review collected by and hosted on G2.com.

The most helpful aspect of the Jetlink AI platform is its ability to support us across multiple channels. We actively use it on both our mobile app and our website, which allows us to meet user needs consistently while significantly reducing the workload on our call center operations. Review collected by and hosted on G2.com.

At the moment, we haven't encountered any major drawbacks or pain points while using the Jetlink conversational AI platform. The product meets our expectations and support our use cases effectively. Review collected by and hosted on G2.com.

I love the user-friendly interface of the Jetlink Conversational AI Platform, which offers low-code solutions making it very accessible and easy to navigate. The setup process was seamless, thanks to the assistance from our customer manager, allowing us to get started quickly without any challenges. I appreciate its capability to present a unique experience to our customers, enhancing our service by allowing us to operate 24/7 as a live representative, thereby significantly increasing customer satisfaction. The platform's continuous implementation feature is highly beneficial as it integrates seamlessly into our real workflow processes, enhancing our efficiency and making tasks easier to manage. Its integration with our CRM system, Microsoft Dynamics, is particularly valuable for opportunities, customer, and survey management, helping us to maintain robust customer relations. I truly value the flexibility and continuous implementation of the platform, which has given us a competitive edge, keeping us one step ahead with positive customer feedback. Finally, the platform's price performance is excellent, offering great value for the cost. Review collected by and hosted on G2.com.

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The conversational assistant we developed together with Jetlink — ChatBYD — has delivered impressive results in both user experience and content accuracy. The ability to continuously enhance and fine-tune the bot has allowed us to quickly adapt to changing customer needs. It performs particularly well in recognizing user intent and guiding them through test drive requests, vehicle features, and dealership locations.

Throughout the project, Jetlink acted not just as a vendor, but as a strategic partner. A special thanks to Gizem Telgeren, who supported us every step of the way. Her clarity in explaining the platform, hands-on guidance, and knowledge-sharing approach made a real difference in our process. We built a strong collaboration based on learning and mutual trust. Review collected by and hosted on G2.com.

The admin panel could benefit from a more modular and simplified UI when managing complex flows. However, Jetlink’s product is evolving quickly, and they’re very responsive to feedback. Review collected by and hosted on G2.com.

We use Jetlink Conversational AI Platform to manage and automate conversational flows efficiently. It’s easy to use, reliable, and helps us streamline our communication processes. Review collected by and hosted on G2.com.

There’s nothing critical to dislike, but some advanced features could benefit from clearer documentation. Review collected by and hosted on G2.com.

The integration on our website is working well. It has never disappeared or appeared truncated. Review collected by and hosted on G2.com.

The conversations may be more intuative. We are working for an Agentic AI right now for that. Review collected by and hosted on G2.com.

The platform is very easy to use, integrates seamlessly with our website, and provides fast, accurate responses that improve customer experience. Their support team is also responsive and helpful. Review collected by and hosted on G2.com.

So far, we haven't encountered any major issues. Occasionally, more customization options for the chatbot interface would be helpful, but overall, the experience has been very positive. Review collected by and hosted on G2.com.