# Jetlink Conversational AI Platform Reviews **Vendor:** Jetlink **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.9/5.0 **Total Reviews:** 76 ## About Jetlink Conversational AI Platform Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience ## Jetlink Conversational AI Platform Pros & Cons **What users like:** - Users value the **ease of use** of Jetlink Conversational AI Platform, facilitating quick adaptation and efficient management. (6 reviews) - Users commend the **responsive customer support** of Jetlink, appreciating their proactive feedback and improvement suggestions. (5 reviews) - Users value the **efficiency** of Jetlink's platform, streamlining communication and reducing workload significantly for support teams. (5 reviews) - Users value the **multi-channel support** of Jetlink, enhancing user experience and reducing workload significantly. (5 reviews) - Users value the **easy integrations** of Jetlink, enhancing operational freedom and improving efficiency effortlessly. (3 reviews) - Users appreciate the **intuitive interface** of Jetlink, making it easy to use and manage daily tasks effectively. (3 reviews) - Time-saving (3 reviews) - User Interface (3 reviews) - Automation (2 reviews) - Users love the **easy access** of the Jetlink Conversational AI Platform, quickly resolving requests and enhancing usability. (2 reviews) **What users dislike:** - Users find that **AI limitations** necessitate support for complex e-commerce setups, hindering self-service capabilities. (1 reviews) - Users find the **difficult learning curve** challenging, particularly lacking self-service options and in-product guidance for advanced configurations. (1 reviews) - Users find the **limited customization options** for the chatbot interface somewhat restrictive despite an otherwise positive experience. (1 reviews) - Users find that some advanced features lack **clear documentation** , leading to an unclear understanding of the platform. (1 reviews) ## Jetlink Conversational AI Platform Reviews ### 1. Outstanding Experience with This Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ekrem B. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Jetlink Conversational AI Platform?** What I like most about Jetlink’s AI‑powered conversational platform is how easy it is to use and manage on a daily basis. The interface is intuitive, and we can update flows, intents, and content without needing technical support every time. The AI does a great job of understanding user intent and providing accurate, fast answers, which has significantly reduced the workload on our support team and improved our overall customer experience. In addition, the support team is very responsive, open to feedback, and proactive in suggesting improvements, so it really feels like a long‑term solution partner rather than just a tool. **What do you dislike about Jetlink Conversational AI Platform?** While we are very satisfied overall, some advanced configurations for complex e-commerce scenarios still require support from the Jetlink team. Having more self-service options in the admin panel would be great. Additionally, more in-product guidance or e-commerce templates could help new team members explore the platform's extensive features even faster. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink mainly helps us solve the challenge of handling a high volume of repetitive customer requests in e‑commerce. Many questions about order status, delivery times, return conditions, and product availability are now answered instantly by the bot instead of our live agents. This allows us to provide 24/7 support during peak seasons, reduce waiting times, and keep the quality of answers consistent across all customers. As a result, we have reduced the operational load on our contact center, increased customer satisfaction, and even supported sales by guiding users to the right products and campaigns. The reporting and analytics features also give us valuable insight into what our customers are asking for, which helps us improve both our service and our online store. ### 2. A Strategic Step Forward in CX Digitization **Rating:** 5.0/5.0 stars **Reviewed by:** Ömer . | Head Of CX, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Jetlink Conversational AI Platform?** Jetlink’s chatbot has provided great value to us, especially in lead management, vehicle listing inquiries, personalized car recommendations, and customer relations processes, delivering clear benefits in both customer experience and operational efficiency. **What do you dislike about Jetlink Conversational AI Platform?** While the Voice AI capabilities are already delivering solid performance, we believe there is meaningful potential for further enhancement. Continued improvements in speech recognition accuracy, intent detection, and conversation orchestration will strengthen user experience and increase automation impact. We see the development of these areas as a valuable next step in Jetlink’s roadmap. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink’s chatbot has created substantial impact for our operations, particularly across lead management, vehicle listing inquiries, tailored car recommendations, and customer relations processes. Its ability to streamline multi-step customer requests, guide users effectively through the funnel, and support faster decision-making has strengthened both the customer journey and our internal workflows. The solution has contributed to improved response efficiency, higher self-service adoption, and measurable gains in customer experience, while also driving operational productivity. We view Jetlink as a key enabler in our ongoing CX and service digitization strategy. ### 3. Excellent tool for 24/7 customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Jetlink Conversational AI Platform?** Jetlink Conversational AI Platform is easy to use and operate. We have our own agent team that supervise the chatbot interactions. Live agent panel also works perfectly. When there is some action that needed to be done by an agent, the agent team can switch from bot to live agent smoothly. **What do you dislike about Jetlink Conversational AI Platform?** Everything works perfectly with the Jetlink Conversational AI Platform. **Recommendations to others considering Jetlink Conversational AI Platform:** Everything is Perfect :) **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** As an energy provider company, we have to be available 24/7 and provide right services at the right time & place. We are hold responsible from each citizen's request that wasn't answer. Also it is crucial to take the right action in emergency situations. While our chatbot allows us to answer question 24/7, it is creating time for our agents to focus on more detailed or urgent situations when there is a human help needed. ### 4. A Practical Platform for Building and Managing AI Chatbots **Rating:** 4.0/5.0 stars **Reviewed by:** Suat A. | Robotic Business Processes (RPA) and Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Jetlink Conversational AI Platform?** Jetlink’s support for multiple AI models and its flexible integration capabilities allow us to easily build the hybrid architecture we need at an enterprise scale. The clean interface and low learning curve enabled even non-technical teams without an IT background to adapt quickly to the platform. With JetAgent in particular, we gained significant operational freedom in chatbot management. **What do you dislike about Jetlink Conversational AI Platform?** While our overall experience has been positive, we believe there is still room for improvement in sentiment analysis. Especially in customer interactions, deeper analysis of context and emotional tone would further enhance the platform’s overall impact. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink significantly accelerates traditional NLP-based chatbot development processes through LLM support. We can build more flexible and scalable bots in a much shorter time. As a result, the platform improves both customer and employee experience while reducing operational workload and offering a highly manageable structure. ### 5. Improving customer experience with Jetlink Conversational AI Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Yasemin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Jetlink Conversational AI Platform?** The most helpful aspect of the Jetlink AI platform is its ability to support us across multiple channels. We actively use it on both our mobile app and our website, which allows us to meet user needs consistently while significantly reducing the workload on our call center operations. **What do you dislike about Jetlink Conversational AI Platform?** At the moment, we haven't encountered any major drawbacks or pain points while using the Jetlink conversational AI platform. The product meets our expectations and support our use cases effectively. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlinl helps us guide users on how to use in-app functionalities and navigate our services more easily. Instead of contacting the call center just to get directions or basic information, users can ask their questions directly to fasty and receive instant guidance. ### 6. Flexible Solution with Seamless Customer Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Suat G. **Reviewed Date:** October 23, 2025 **What do you like best about Jetlink Conversational AI Platform?** I love the user-friendly interface of the Jetlink Conversational AI Platform, which offers low-code solutions making it very accessible and easy to navigate. The setup process was seamless, thanks to the assistance from our customer manager, allowing us to get started quickly without any challenges. I appreciate its capability to present a unique experience to our customers, enhancing our service by allowing us to operate 24/7 as a live representative, thereby significantly increasing customer satisfaction. The platform's continuous implementation feature is highly beneficial as it integrates seamlessly into our real workflow processes, enhancing our efficiency and making tasks easier to manage. Its integration with our CRM system, Microsoft Dynamics, is particularly valuable for opportunities, customer, and survey management, helping us to maintain robust customer relations. I truly value the flexibility and continuous implementation of the platform, which has given us a competitive edge, keeping us one step ahead with positive customer feedback. Finally, the platform's price performance is excellent, offering great value for the cost. **What do you dislike about Jetlink Conversational AI Platform?** Nothing **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** I use the product to provide 24/7 customer service, significantly increasing customer satisfaction and maintaining a competitive edge. ### 7. Fast, Accurate, Personalized Support with Jetlink’s Conversational AI Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Göksu . | Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Jetlink Conversational AI Platform?** The best part of Jetlink’s Conversational AI Platform is its ability to provide fast, accurate, and personalized customer interactions, making the support experience both seamless and efficient **What do you dislike about Jetlink Conversational AI Platform?** Honestly, I can’t think of anything I genuinely dislike, overall, the experience has been very smooth and satisfying! **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Before Jetlink, some high-intent website visitors left without engaging. Jetlink’s proactive flows help us capture, qualify, and route leads at the right moment. ### 8. Outstanding experience with ChatBYD – a strong assistant powered by a highly collaborative partner **Rating:** 5.0/5.0 stars **Reviewed by:** Ece G. | Marketing Communication Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Jetlink Conversational AI Platform?** The conversational assistant we developed together with Jetlink — ChatBYD — has delivered impressive results in both user experience and content accuracy. The ability to continuously enhance and fine-tune the bot has allowed us to quickly adapt to changing customer needs. It performs particularly well in recognizing user intent and guiding them through test drive requests, vehicle features, and dealership locations. Throughout the project, Jetlink acted not just as a vendor, but as a strategic partner. A special thanks to Gizem Telgeren, who supported us every step of the way. Her clarity in explaining the platform, hands-on guidance, and knowledge-sharing approach made a real difference in our process. We built a strong collaboration based on learning and mutual trust. **What do you dislike about Jetlink Conversational AI Platform?** The admin panel could benefit from a more modular and simplified UI when managing complex flows. However, Jetlink’s product is evolving quickly, and they’re very responsive to feedback. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** ChatBYD automates key customer service areas — such as FAQ handling, test drive scheduling, and dealership routing — helping us improve response time and reduce operational workload. At the same time, it strengthens our digital brand presence by acting as a smart, consistent interface for our customers. ### 9. Practical Conversational AI Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Jetlink Conversational AI Platform?** We use Jetlink Conversational AI Platform to manage and automate conversational flows efficiently. It’s easy to use, reliable, and helps us streamline our communication processes. **What do you dislike about Jetlink Conversational AI Platform?** There’s nothing critical to dislike, but some advanced features could benefit from clearer documentation. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink Conversational AI Platform helps us centralize and automate conversational flows, reducing manual effort and improving consistency across user interactions. ### 10. Helpful for website visitors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Jetlink Conversational AI Platform?** The integration on our website is working well. It has never disappeared or appeared truncated. **What do you dislike about Jetlink Conversational AI Platform?** The conversations may be more intuative. We are working for an Agentic AI right now for that. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Some users are not tend to look for pages in our webpage and ask directly to Chatbot. Location posts also working fine to show creatives. ### 11. Efficient, user-friendly, and highly effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ece K. | Digital Marketing Assistant Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Jetlink Conversational AI Platform?** The platform is very easy to use, integrates seamlessly with our website, and provides fast, accurate responses that improve customer experience. Their support team is also responsive and helpful. **What do you dislike about Jetlink Conversational AI Platform?** So far, we haven't encountered any major issues. Occasionally, more customization options for the chatbot interface would be helpful, but overall, the experience has been very positive. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink helps us reduce the workload on our customer support team by handling routine inquiries efficiently. It ensures that users get instant responses 24/7, which improves customer satisfaction and increases engagement on our website. ### 12. "Overall a satisfactory experience" **Rating:** 5.0/5.0 stars **Reviewed by:** Eylül B. | SSH Sorumlu Uzman, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Jetlink Conversational AI Platform?** The aspect of Jetlink that I like the most is that it doesn't lose context in conversations. When a user refers to a previous conversation, the system can understand it. Additionally, the no-code flow design allowed me to quickly produce prototypes even without a technical team. **What do you dislike about Jetlink Conversational AI Platform?** "We are generally satisfied with the platform, but simplifying the user interface and having more detailed reporting options could improve the experience." **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** "Jetlink Interactive Artificial Intelligence Platform automates customer communication processes, providing fast and accurate responses; thus, it both increases customer satisfaction and contributes to operational efficiency." ### 13. Jetlink is Very Easy to Use and a Quickly Adaptable Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Nur A. | Digital Marketing Communication Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Jetlink Conversational AI Platform?** Jetlink is very easy to use. UI is very user friendly. Also, when we teach our product's technical capabilities to the chatbot , it's AI can create very accurate further responses. **What do you dislike about Jetlink Conversational AI Platform?** Fallback responses should be checked regulary, otherwise the rates can increase suddenly. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Client questions are easily answered, without the clients trying to find the answer in the website. ### 14. Quick and excellent support service **Rating:** 5.0/5.0 stars **Reviewed by:** Ufuk B. | Digital Experience and Service Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Jetlink Conversational AI Platform?** They have a team that responds rapidly to requests and is ready to support you at any time. They are constantly enhancing the product and are highly open to development **What do you dislike about Jetlink Conversational AI Platform?** This product is extremely sufficient for you to provide excellent service. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Responding and reporting thousands of customer requests from one place with lower cost and higher efficiency through a multi-channel platform ### 15. A Reliable Platform/Bot for Production Processes Support **Rating:** 5.0/5.0 stars **Reviewed by:** Berk Y. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Jetlink Conversational AI Platform?** Jetlink's platform offers natural language understanding, providing accurate and context-aware responses. Its seamless integration with our systems has significantly improved our teams's efficiency and reduced solution times. **What do you dislike about Jetlink Conversational AI Platform?** Currently, we are satisfied with the platform's performance. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We use it as an assistant to help our teams within the company. Thanks to this assistant, users can get instant answers to their questions. ### 16. A great application with perfect harmony, alternative solutions and fast approach **Rating:** 5.0/5.0 stars **Reviewed by:** İpek G. | System Development Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Jetlink Conversational AI Platform?** It is very active, especially in terms of access. All requests are quickly resolved. **What do you dislike about Jetlink Conversational AI Platform?** Everything is fine now,I am getting the result of all my demands. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** There are many different topics that come from our customers. It allows us to easily understand the differences and respond quickly to relevant questions. It also helps us promote our products. ### 17. A good solution partner **Rating:** 5.0/5.0 stars **Reviewed by:** gulcin d. | Unit Supervisor of CX, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Jetlink Conversational AI Platform?** an excellent business solution partner that approaches processes almost like a teammate, supporting brand strength with new suggestions. **What do you dislike about Jetlink Conversational AI Platform?** This platform is more clever than us:))) **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It accurately answers all questions and inquiries about our products and services at any time, on any day of the week. This gives us great flexibility. ### 18. Easy interface and wide integration options **Rating:** 5.0/5.0 stars **Reviewed by:** Sezen S. | Chatbot Tasarım ve Geliştirme Uzmanı, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Jetlink Conversational AI Platform?** Offering an interface that is very easy to use with different artificial intelligence models and flexible integration options, in addition to detailed reporting features, provides Multinet Up with very valuable insights :) **What do you dislike about Jetlink Conversational AI Platform?** Sometimes we really feel the lack of mood analysis. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** In addition to NLP technology, we can create faster chatbots with LLM. ### 19. Çetaş Automotive Chatbot Project **Rating:** 5.0/5.0 stars **Reviewed by:** Emre B. | Freelance, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Jetlink Conversational AI Platform?** If we find the relevant intents and categories through the platform, downloading the Excel lists quickly and easily is valuable for us. At the same time, the variety of parameters for various integrations and scenarios is satisfactory. We are satisfied with customer support so far. **What do you dislike about Jetlink Conversational AI Platform?** When I compare it to other AI platforms, the fiction platform is very complicated and cumbersome. I would expect a simpler drag-and-drop panel interface like Jetlink. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We can provide users with the information they need through a simple integration and findings of many brands and our branches. With its user-focused design, I believe it responds to and guides users' requests correctly. ### 20. As a customer we implement this platform into our Human Resources Chatbot. **Rating:** 5.0/5.0 stars **Reviewed by:** Tahir V. | Senior HR Manager (Performance Management, OD, HRIT, Industrial Relations, C&B), Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Jetlink Conversational AI Platform?** Continious Learning/Development Customer Focus User Friendly **What do you dislike about Jetlink Conversational AI Platform?** We dont have a general issue to share We would like to hear healthcheck / system performance analysis based on our experience in 3-4 years period **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** First line employees request for HR policies Surveys and getting feedback Self service transactions i.e; annual leave request, changing personnel data ### 21. Effective Intent Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cihan Hanifi K. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Jetlink Conversational AI Platform?** Whether it's serious intent management or report organization, it helps a lot. Excellent convenience has been provided for customers and it has made our internal reports much more explainable. **What do you dislike about Jetlink Conversational AI Platform?** Since I don't see any issues, I'm skipping this part. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It can quickly answer many of our customers' questions about our system and incredibly eases our workload. ### 22. Product Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Setenay Esra A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Jetlink Conversational AI Platform?** Various reports and detailed displays in the admin panel are very helpful in analyzing the chatbot. The chatbot's performance in matching intent related to language detection is really very successful. **What do you dislike about Jetlink Conversational AI Platform?** I am very satisfied with the platform's performance. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It has become one of our main channels in quickly and effectively resolving customer issues in after-sales services. ### 23. solution-oriented agile team **Rating:** 5.0/5.0 stars **Reviewed by:** Halime Y. | Business Process Development Assistant Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Jetlink Conversational AI Platform?** Actions are being taken very quickly. Employees are friendly and offer very good support. **What do you dislike about Jetlink Conversational AI Platform?** There is nothing we don't like so far... **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We provide faster returns to our customers ### 24. Solutionist approach and advanced products **Rating:** 4.5/5.0 stars **Reviewed by:** Okan K. | Customer Service Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Jetlink Conversational AI Platform?** Language of use, ease of application, and user-friendly approach. **What do you dislike about Jetlink Conversational AI Platform?** Working on more human-like experiences **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We use it to create more personalized experiences and for holistic conversation. ### 25. Attentive, Informative and Patient Team with a User-Friendly Chatbot Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Erdem . | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Jetlink Conversational AI Platform?** I would like to shout out Ozan Can Köseley and Kaan Tezgel for their outstanding customer management skills, for being incredibly patient and understanding of myself and my company as we work through all of this, and for really getting to know our business to customize our Jetlink experience fully. They have gone above and beyond to ensure that we get the most out of this incredible tool. Couldn't have asked to work with a better organization! **What do you dislike about Jetlink Conversational AI Platform?** Can't complain! Due to unexpected circumstances, there were many delays and processes to be done on our side before implementation. They were so patient through all that. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Lack of a usable chat platform on our website - Jetlink provides us with what we needed and much more. ### 26. Use of technology, know-how, business follow-up and team communication exceed expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Burcu T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Jetlink Conversational AI Platform?** AI-powered capabilities, ease of entegration, customization, process consulting, analytics and reporting. There is nothing more enjoyable than co-operating and co-creating with a well-educated, engaged and innovative team. **What do you dislike about Jetlink Conversational AI Platform?** The disadvantages are not related to Jetlink, but the technology is still very new, with innovations being announced all the time. Some things can be solved with existing technology, and when more effective solutions are introduced in the AI world, it may be necessary to iterate again. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Creating a genius agent with the use of AI while transferring information to the customer, enables a flexible communication channel that is managed very accurately and positioned correctly in the omnichannel world. The infinity of the world that can be built upon excites us all. ### 27. Enthusiastically endorse Jetlink AI for innovative, efficient customer engagement. **Rating:** 5.0/5.0 stars **Reviewed by:** Akbar A. | İT Business Analyst, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Jetlink Conversational AI Platform?** Streamlined interactions, innovative solutions, versatile functionality, reliable performance—Jetlink excels in every aspect! **What do you dislike about Jetlink Conversational AI Platform?** The interface feels outdated, lacking modern aesthetics and intuitive navigation, hindering user experience. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink Conversational AI Platform tackles communication inefficiencies, automates tasks, and boosts customer engagement, enhancing productivity and satisfaction. ### 28. Learning & Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Jetlink Conversational AI Platform?** The product develops with learnings and provides better answers to customers. It is easy to implement changes or new features. **What do you dislike about Jetlink Conversational AI Platform?** Controlling interface is already very easy to use but can be simplified further. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Supports website visitors with instant replies and directs them to right answer and product to create lead and sales. ### 29. Fulfills all business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Emrehan K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Jetlink Conversational AI Platform?** -Being able to train and educate bots' answers according to your industry. - Always adaptong to new tech and trends - Fast paced and very hepful team makes all your management a lot easier. **What do you dislike about Jetlink Conversational AI Platform?** Reporting tools might have been better. Although they are adequate, there is still room for development **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Handling most of our customers' questions that require simple or less complex answers. ### 30. We brought innovation to the sector with jetlink genius. **Rating:** 5.0/5.0 stars **Reviewed by:** Emre . | Senior Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Jetlink Conversational AI Platform?** Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer. **What do you dislike about Jetlink Conversational AI Platform?** Jetlink played a big role in realizing our dream of a user-friendly website. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer. ### 31. Good communication and user-friendly system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Jetlink Conversational AI Platform?** A useful platform that establishes successful contact with the customer and saves the moment. **What do you dislike about Jetlink Conversational AI Platform?** Can respond outside of company rules. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** In situations where we cannot communicate with customers, we provide support and ensure they access the correct information. ### 32. Effective use of time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Jetlink Conversational AI Platform?** Quick response, being accessible, providing quick solutions **What do you dislike about Jetlink Conversational AI Platform?** There are no details available, I have not encountered any negative details yet. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It ensures that the negative experience encountered during the first contact with the customer is quickly resolved. ### 33. I can perform operations in a solution-oriented and fast manner with Jetlink. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Jetlink Conversational AI Platform?** It is very advantageous in terms of providing an easy solution and responding quickly. **What do you dislike about Jetlink Conversational AI Platform?** I haven't encountered a feature I dislike yet. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It ensures the resolution of the problems experienced by the customer. ### 34. Innovative Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Meral A. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Jetlink Conversational AI Platform?** Thanks to our fast and creative teams, we have the ability to focus on problem solving. Since they know all the details of the product, they not only meet our requirements, but also develop us with new ideas. **What do you dislike about Jetlink Conversational AI Platform?** We have not encountered negative experiences during our working process. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We use the Jetlink platform chatbot service. Thanks to this service we are able to answer all the questions about our products in a very short time. Apportunity to communicate with ininal in a short time gives confidence to everyone, including our potential users. ### 35. Great features, ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** merve s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Jetlink Conversational AI Platform?** I like the ease of use and Jetlink's featutes **What do you dislike about Jetlink Conversational AI Platform?** I don't know, reports page might be more informative **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink Conversational AI Platform shares data and helps improving the chatbot ### 36. DyDo Drinco Turkey Whatsapp Order System **Rating:** 4.0/5.0 stars **Reviewed by:** Ekrem A. | Sales Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Jetlink Conversational AI Platform?** Consumers can register and place their orders automatically without the need to install any application or human intervention. **What do you dislike about Jetlink Conversational AI Platform?** Consumers can make order requests that do not fit the product description and force the platform in a way that AI platforms cannot predict. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Consumers do not need to install applications, registration and order processes are directed to the relevant dealer without any interruption and without the need for human intervention, and consumers can only see the products that are on sale by their dealers. ### 37. The best partner for customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Yavuz Baransel B. | Marketing Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Jetlink Conversational AI Platform?** We are using the product about 2 years. We have have tiny problems so far and usually we had never been blocked. Whenever there is a problem, we found the company ready to solve it next to us. They are solution oriented and helpful. **What do you dislike about Jetlink Conversational AI Platform?** There's nothing we don't like until now. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We do not use chatbots. However, we are able to respond quickly to customer requests. It help us to find the pre-recorded responses by using keyword search. ### 38. Nice to meet Jetlink **Rating:** 4.5/5.0 stars **Reviewed by:** Duygu G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Jetlink Conversational AI Platform?** They work quite well and quickly in development and support. **What do you dislike about Jetlink Conversational AI Platform?** I haven't had a bad experience for now, there's nothing negative. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It supports us in user guidance and service for work. ### 39. works like a charm. **Rating:** 5.0/5.0 stars **Reviewed by:** boran b. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Jetlink Conversational AI Platform?** results are given in very short time.... **What do you dislike about Jetlink Conversational AI Platform?** AI learning period needs to much man effort. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Work load of the custormer service is a problem with Jetlink it will decrease. ### 40. Jetlink is positioned as the A.I. powered communication platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Serhat B. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Jetlink Conversational AI Platform?** Very easy to use, they quickly organize all the changes we want. The reports they provide are quite sufficient. The employees are really friendly and offer very good support. **What do you dislike about Jetlink Conversational AI Platform?** Nothing comes to mind! As long as we work, I hope it will continue like this. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Jetlink allows us to quickly control our lead flow and is a useful tool to improve customer experience. ### 41. We are closer to our customers thanks to Jetlink. **Rating:** 4.5/5.0 stars **Reviewed by:** Çiğse G. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Jetlink Conversational AI Platform?** Supportive Jetlink team and very easy product use. **What do you dislike about Jetlink Conversational AI Platform?** We haven't experienced something we don't like so far. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Thanks to Jetlink, our customers' can reach us easily. ### 42. They are closely related to everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Volkan Y. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Jetlink Conversational AI Platform?** They took a close interest in every issue that came up during the chatbot process and produced solutions in the shortest possible time. **What do you dislike about Jetlink Conversational AI Platform?** Some problems took a long time to resolve. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Allows customers to solve their problems without calling the contact center ### 43. Fast support and very good customer care for a good product **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa U. | Business Development Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Jetlink Conversational AI Platform?** Dashboard screen, 7/24 support,efficient cooperation **What do you dislike about Jetlink Conversational AI Platform?** Not for now, I hope not. Never lacking in existing support for a better business. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** . ### 44. Very talkative and handy HR assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Yasin Baran E. | HR Analytics and Performance Management Assistant Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Jetlink Conversational AI Platform?** They were very helpful and friendly team **What do you dislike about Jetlink Conversational AI Platform?** There is nothing we don't like so far. Everything goes pretty well as we planned. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Some of the benefits that we can mention are; Most of the questions of the employees have been answered in seconds. For a wide scale company, this is the most important benefit that we have with Jetlink. HR is always there when they in need. Employees handle almost everything within the bot without navigating through the pages. This saves them time and makes them happy. We can also send mass messages without skipping anyone easily thanks to Jetlink. ### 45. You can trust Jetlink when it comes to customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Yasin Y. | m, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Jetlink Conversational AI Platform?** The user interface is very easy to use and the changes we want are made very quickly **What do you dislike about Jetlink Conversational AI Platform?** Nothing to dislike so far, I hope not in the future **Recommendations to others considering Jetlink Conversational AI Platform:** Answering their needs in seconds has always been something our members seek. Thanks to Jetlink, we have our Chatbot, which handles around 40k incoming messages every month, not only on the website but WhatsApp as well. With WhatsApp Business API integration, the members can reach out to us in several channels. Macfit Chatbot can answer approximately 170 different topics and also chit-chat with customers. You can trust Jetlink when it comes to customer satisfaction. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We have become much more accessible and we can respond to our member's questions and requests very quickly. ### 46. Endless possibilities with a bit of creativity... **Rating:** 5.0/5.0 stars **Reviewed by:** Sercan G. | Online Banking Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Jetlink Conversational AI Platform?** The platform has a lot of features and the most interesting ones are the ones which still not discovered. You can shape it with your or the company's interests. **What do you dislike about Jetlink Conversational AI Platform?** Just like all the other platforms, It might need some time to develop, test and release new features, functions etc. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** When a user logged in to our Online Banking platform, we could either welcome them with a basic message or show them the info and campaigns which might persuade them to buy our products immediately :) ### 47. Excellent service and people! **Rating:** 5.0/5.0 stars **Reviewed by:** Hazal S. | Digital Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Jetlink Conversational AI Platform?** Jetlink Conversational AI Platform allows us to be connected with our customers 24/7. We are able to create leads, activate proactive pop-ups and save our call centre many hours by activation **What do you dislike about Jetlink Conversational AI Platform?** Nothing comes to mind! I am very pleased with the service and the team's continuous support. **Recommendations to others considering Jetlink Conversational AI Platform:** I highly recommend the Jetlink Conversational AI Platform! **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It would be impossible to answer all of the questions without Jetlink Conversational AI Platform. We are able to connect our customers with digital dealers and schedule appointments with just a few clicks. We are able to target customers who intent to leave our site by proactive messages. ### 48. Continuous development with great support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Jetlink Conversational AI Platform?** It ensures the fastest reply to the customer, and it's easy to manage and get results. **What do you dislike about Jetlink Conversational AI Platform?** Sometimes, it takes time to implement new scenarios. **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** It is beneficial to reply to customers' simple questions in seconds. ### 49. Great Product For Engagement With Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Jetlink Conversational AI Platform?** First of all, it is very easy to use. Too many features in it that make it possible for whatever you want to build in terms of chatbot process **What do you dislike about Jetlink Conversational AI Platform?** I don't have any honestly. Whenever I need support they are there **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** We have a very special and important feature for the business and at the end of the form, we want users to make reservations. If they have any questions on their mind that block making a reservation they simply use a chatbot to ask further questions. So that increased our conversion ### 50. Digital Projects Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Ecem E. | Digital Projects Manager - Consumer Healthcare, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Jetlink Conversational AI Platform?** prompt response in a right time is fantastic **What do you dislike about Jetlink Conversational AI Platform?** I love the services of Jetlink in many aspects **Recommendations to others considering Jetlink Conversational AI Platform:** When it comes to meaningful customer experince and high ROI achieved with customer satisfaction, Jetlink is an amazing partner! **What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?** Thanks to Jetlink, we were able to understand the needs of our customers and provide them the most effective and informative answers. ## Jetlink Conversational AI Platform Discussions - [What is Jetlink Conversational AI Platform used for?](https://www.g2.com/discussions/what-is-jetlink-conversational-ai-platform-used-for) - [voices bot](https://www.g2.com/discussions/voices-bot) - 1 upvote - [View Jetlink Conversational AI Platform pricing details and edition comparison](https://www.g2.com/products/jetlink-conversational-ai-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+16%3A19%3A09+-0500&secure%5Bsession_id%5D=b15ba25e-5abb-48f1-880e-6660050a7c7a&secure%5Btoken%5D=1afba4c18f1980e57df88290e0d79679f00513a335c5fdd1895d156f40bd5c0f&format=llm_user) ## Jetlink Conversational AI Platform Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Jetlink Conversational AI Platform Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,692 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,586 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)