Best Call Center Infrastructure (CCI) Software - Page 5

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users praise the attentive and fast customer support from MaxContact, enhancing their overall experience and usability.
  • Users appreciate the prompt and personalized customer support from MaxContact, enhancing problem-solving and user experience.
  • Users praise the user-friendly interface and exceptional customer support that enhance their experience with MaxContact.
  • Users praise MaxContact for its exceptional efficiency, providing reliable, user-friendly software with outstanding support and performance tracking.
  • Users commend the reliability of MaxContact, highlighting exceptional support and impressive performance in sales activities.
Cons
  • Users find the complex reporting in MaxContact overwhelming and desire simpler, more customizable options.
  • Users note the missing features in MaxContact, especially the absence of webchat and flexible reporting options.
  • Users find customization difficult, citing complexities in scripting and limited intuitiveness in personalization tools.
  • Users find the poor reporting of MaxContact complicated, making it difficult to navigate and access relevant information.
  • Users find the difficult reporting system complex and desire simpler navigation and more customizable options.

What Are Recent G2 Reviews of MaxContact?

ConnectPath CX

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate ConnectPath CX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ConnectPath CX?

  • Seller: CloudHesive
  • Year Founded: 2014
  • HQ Location: Fort Lauderdale, Florida
  • Twitter: @CloudHesive
    6,408 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Medium, 21% Small

What Do G2 Reviewers Say About ConnectPath CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations of ConnectPath CX, enhancing their experience with smooth and user-friendly functionality.
  • Users appreciate the seamless integrations of ConnectPath CX, enhancing usability and efficiency during busy shifts.
  • Users appreciate the clean and user-friendly interface of ConnectPath CX, enhancing navigation and overall experience.
  • Users appreciate the improved analytics of ConnectPath CX, offering greater flexibility and a modern dashboard interface.
  • Users appreciate the enhanced connectivity of ConnectPath CX, benefiting from a modern interface and flexible analytics.
Cons
  • Users note that while ConnectPath CX is feature-rich, more tailored training resources are needed for quicker agent adaptation.
  • Users experience usability issues with ConnectPath CX as updates often break previously functioning features.

What Are Recent G2 Reviews of ConnectPath CX?

DaVinci

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centralizing and securing customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel. DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing best-of-breed solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions. Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization. Book a demo to explore DaVinci's versatile and powerful solutions for elevating your contact center's performance and customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 14

How Do G2 Users Rate DaVinci?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind DaVinci?

Who Uses This Product?

  • Company Size: 64% Large, 21% Small

What Are Recent G2 Reviews of DaVinci?

What Are G2 Users Discussing About DaVinci?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

VCC Live

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate VCC Live?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VCC Live?

  • Seller: VCC Live Group Zrt
  • Year Founded: 1999
  • HQ Location: Budapest, Pest
  • Twitter: @vcc_live_brand
    1,516 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 51% Medium, 42% Small

What Do G2 Reviewers Say About VCC Live?

AI-generated summary from verified user reviews

Pros
  • Users find VCC Live's intuitive interface easy to navigate, enabling quick learning and efficient automated messaging.
  • Users appreciate the excellent customer support from VCC Live, which enhances their overall experience and satisfaction.
  • Users value the helpful support from VCC Live, enhancing their experience with responsive and professional assistance.
  • Users value the reliability of VCC Live, experiencing minimal downtime and consistent performance for their operations.
  • Users value the detailed reporting tools of VCC Live, enhancing their insights and campaign effectiveness significantly.
Cons
  • Users find the customization difficult, citing a complicated setup process and unclear instructions for SIP trunks.
  • Users often face a lack of clarity in VCC Live, making it challenging to navigate the interface efficiently.
  • Users face user interface issues in VCC Live, finding it complicated and lacking adequate support materials.
  • Users find the poor UI design of VCC Live complicates navigation and makes accessing functions unnecessarily difficult.
  • Users face usability issues with VCC Live, citing difficulties in accessing functions and a complicated interface.

What Are Recent G2 Reviews of VCC Live?

What Are G2 Users Discussing About VCC Live?

Knowlarity IVR

Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience.

Average Rating: 4.1/5.0

Total Reviews: 21

How Do G2 Users Rate Knowlarity IVR?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Knowlarity IVR?

Who Uses This Product?

  • Top Industries: Education Management
  • Company Size: 41% Medium, 36% Large

What Do G2 Reviewers Say About Knowlarity IVR?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly dashboard of Knowlarity IVR, making it easy to manage multiple extensions effectively.
  • Users value the easy setup of multiple extensions for teams, enhancing communication and collaboration efficiency.
Cons
  • Users struggle with the limited integration options of Knowlarity IVR, affecting their ability to connect with other tools.

What Are Recent G2 Reviews of Knowlarity IVR?

What Are G2 Users Discussing About Knowlarity IVR?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VirtualPBX?

  • Seller: VirtualPBX
  • Year Founded: 1997
  • HQ Location: San Jose, CA
  • Twitter: @VirtualPBX
    5,359 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Customers commend the excellent customer support of VirtualPBX, highlighting professionalism and effective assistance throughout their experience.
  • Users commend the excellent customer service of VirtualPBX, highlighting their professionalism and helpfulness throughout the process.
  • Users commend the helpful customer service from VirtualPBX, highlighting their professionalism and dedication.
  • Users appreciate the excellent customer service of VirtualPBX, highlighting their helpful and thorough support.
  • Users commend the efficiency of VirtualPBX, noting quick setup and excellent support from the team.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

Replicant

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

Average Rating: 4.7/5.0

Total Reviews: 44

How Do G2 Users Rate Replicant?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 7.8/10 (Category avg: 8.9/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Replicant?

  • Seller: Replicant
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • Twitter: @replicant
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Health, Wellness and Fitness
  • Company Size: 51% Medium, 42% Large

What Do G2 Reviewers Say About Replicant?

AI-generated summary from verified user reviews

Pros
  • Users commend Replicant for its exceptional customer engagement, featuring organized processes and seamless communication throughout the project.
  • Users highlight the exceptional customer satisfaction from Replicant, noting their organized processes and seamless communication.
  • Users commend the exceptional customer support from Replicant, ensuring smooth communication and tailored assistance throughout implementation.
  • Users highlight the ease of use of Replicant, enjoying seamless implementation and tailored support throughout the process.
  • Users commend the easy setup process of Replicant, appreciating seamless communication and tailored support throughout implementation.
Cons
  • Users note the limitations of AI in handling complex issues, often requiring escalation to human agents.
  • Users find that AI performance limitations hinder the ability to resolve complex caller issues without escalation.
  • Users find that call issues arise as AI struggles to resolve complex problems, necessitating escalation to live agents.
  • Users note the inadequate AI features that limit the handling of complex caller issues, often requiring human intervention.
  • Users find the limited AI capabilities of Replicant restrict its effectiveness for complex caller issues, necessitating human escalation.

What Are Recent G2 Reviews of Replicant?

What Are G2 Users Discussing About Replicant?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.1/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • Twitter: @Exotel
    2,937 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    746 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Ameyo, seamlessly managing customer interactions through an intuitive interface.
  • Users value the versatile features of Ameyo, ensuring efficient customer interactions through seamless integration and user-friendly design.
  • Users appreciate the efficiency of Ameyo, benefiting from seamless management of customer interactions and time-saving automation.
  • Users highlight the seamless integration with CRM tools in Ameyo, enhancing efficiency and customer satisfaction significantly.
  • Users value the seamless management of customer interactions in one place, enhancing efficiency and satisfaction.
Cons
  • Users note limited customization in Ameyo, particularly for complex workflows and specific reporting needs.
  • Users find the difficult setup of Ameyo challenging, especially for new users and small teams adjusting to the interface.
  • Users note a steep learning curve with Ameyo, making it challenging for new agents to navigate features efficiently.
  • Users experience slow loading times during heavy traffic, impacting efficiency and user experience on the platform.
  • Users find the interface overwhelming, especially new users and small teams due to complex features and options.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 43

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 63% Medium, 28% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
  • Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
  • Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
  • Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
  • Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
  • Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
  • Users report that customer support is often unresponsive, making it difficult to get timely assistance when required.
  • Users desire improved admin control and integration within Diabolocom to streamline their workflow and reduce redundancy.
  • Users express a need for better admin integration within Salesforce to streamline tasks and enhance functionality.
  • Users desire deeper AI integration within Salesforce to streamline features and reduce redundant tasks.

What Are Recent G2 Reviews of Diabolocom?

Daktela

Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram.

Average Rating: 4.8/5.0

Total Reviews: 47

How Do G2 Users Rate Daktela?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Daktela?

  • Seller: Daktela
  • Year Founded: 2005
  • HQ Location: Prague, Czech Republic
  • Twitter: @Daktela
    252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 48% Small

What Are Recent G2 Reviews of Daktela?

Xima CCaaS

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Xima CCaaS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Xima CCaaS?

  • Seller: Xima Software
  • Year Founded: 2007
  • HQ Location: South Jordan
  • Twitter: @ximasoftware
    129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Xima CCaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and account management effortless.
  • Users find the easy setup process of Xima CCaaS straightforward, enhancing their overall experience significantly.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
Cons
  • Users find the app functionality lacking, reporting issues with smoothness and reliability on both mobile and PC versions.
  • Users are disappointed by the quality issues in Xima CCaaS, experiencing unreliability in both mobile and PC applications.
  • Users find the software improvements of Xima CCaaS lacking, experiencing issues with both mobile and PC applications.
  • Users find unreliability in the Xima CCaaS apps, with both Android and PC versions underperforming as expected.

What Are Recent G2 Reviews of Xima CCaaS?

Tenfold

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Tenfold?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Tenfold?

  • Seller: LivePerson
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,183 employees on LinkedIn®
  • Ownership: NASDAQ: LPSN

Who Uses This Product?

  • Who Uses This: Business Account Manager, Account Executive
  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 42% Medium, 30% Large

What Do G2 Reviewers Say About Tenfold?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of information in Tenfold, seamlessly syncing call logs with Salesforce for efficient tracking.
  • Users value the call logging feature in Tenfold, making it easy to track and manage calls in SalesForce.
  • Users find the CRM integration with Tenfold helpful for tracking calls logged into SalesForce.
  • Users value the seamless integration with SalesForce, allowing easy tracking of calls and dials made.
  • Users value the Salesforce integration of Tenfold for seamless call logging and tracking of communication history.
Cons
  • Users express frustration with limited features, reporting issues with window loading and size affecting usability.
  • Users experience non-intuitive functionality with Tenfold, often requiring workarounds and facing frustrations with window sizes.
  • Users often face screen issues such as loading problems and small window size, leading to frustration.
  • Users experience frustrating slow loading times with Tenfold, often requiring workarounds to access the system effectively.
  • Users report slow performance of Tenfold, often needing to refresh windows, leading to frustration and inefficiency.

What Are Recent G2 Reviews of Tenfold?

What Are G2 Users Discussing About Tenfold?

DialShree Predictive Dialer

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

Average Rating: 4.6/5.0

Total Reviews: 55

How Do G2 Users Rate DialShree Predictive Dialer?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind DialShree Predictive Dialer?

  • Seller: Elision TechnoLab
  • Year Founded: 2007
  • HQ Location: Gujarat, India
  • Twitter: @elisiontec
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    124 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Education Management
  • Company Size: 79% Medium, 14% Small

What Do G2 Reviewers Say About DialShree Predictive Dialer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the agent productivity features of DialShree, enhancing their call management and support capabilities.
  • Users value the excellent customer support from DialShree, which enhances their experience and resolves issues quickly.
  • Users value the daily use and support of DialShree, enhancing call management and assisting agents effectively.
  • Users value the dialing features of DialShree, particularly call barging and whisper capabilities for enhanced support.
  • Users value the recording features of DialShree for effective call management and enhanced support for agents.
Cons
  • Users often experience dialer issues with DialShree, particularly when switching extensions, causing delays in workflow.
  • Users face dialer limitations as switching extensions on DialShree takes a considerable amount of time, disrupting workflow.
  • Users experience time delays when switching extensions on DialShree, impacting their productivity and workflow.

What Are Recent G2 Reviews of DialShree Predictive Dialer?

What Are G2 Users Discussing About DialShree Predictive Dialer?

NGNCloudComm

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate NGNCloudComm?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind NGNCloudComm?

  • Seller: Grupo NGN
  • Year Founded: 2014
  • HQ Location: Coral Springs, Florida
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 33% Medium

What Are Recent G2 Reviews of NGNCloudComm?

Zultys Integrated Contact Center

Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center.

Average Rating: 4.0/5.0

Total Reviews: 28

How Do G2 Users Rate Zultys Integrated Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Zultys Integrated Contact Center?

  • Seller: Zultys
  • Year Founded: 2006
  • HQ Location: Sunnyvale, CA
  • Twitter: @Zultys_Inc
    478 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Are Recent G2 Reviews of Zultys Integrated Contact Center?

What Are G2 Users Discussing About Zultys Integrated Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024