NGNCloudComm Reviews & Product Details

I feel that NGNCloudComm is a smaller company, I can get whomever I need on the phone, whether that is a sales person for a demo or engineers/developers when I have issues.

When I am asked, "can we do this specific task in NGNCloudComm", the answer is yes. With other products, I feel you are locked in to their box and limited to their tools. NGNCloudComm seems to be able to do it all. Review collected by and hosted on G2.com.

Their documentation is lacking. They have a ton of productive features in the product, but they are slow to release documentation for the new features as they are created. There is room for improvement here. Review collected by and hosted on G2.com.

NGNCloudComm is a diamond in the rough. The included features and functionality are second to none. Most "modern" systems do not include things like Contact Center scripting, etc. but NGNCloudComm does! NGNCloudComm has arguably the best outbound dialer on the market, with a fantastic predictive algorithm and legal compliance modes. The inbound channel capabilities are competent and easy to use, and the blending among channels works flawlessly. Review collected by and hosted on G2.com.

A couple of the modules are currently being updated to web based versions. I am okay with application-based items, but I know that most individuals prefer a web-based experience. That said, the work being done to migrate to web applications across the platform is incredible and happening quickly.

Update: 5/17/2023 - one of the major modules is now web based in the latest version. Review collected by and hosted on G2.com.

NGN customer focus, while providing a solid contact center product that works seamlessly, has been instrumental in making our company more productive. The administration and ease of use makes it convenient to deploy and manage. We have found that when we need help or customer service, they are quick to respond and resolve any issues or concerns. We would recommend NGNCloud. Review collected by and hosted on G2.com.

We havet any issues yet, so nothing we dislike currently Review collected by and hosted on G2.com.

NGNCloudComm provides a great suite of services at a reasonable cost. With its seamless integration capabilities and robust features, GrupoNGN's predictive dialer revolutionizes outbound calling campaigns, maximizing agent utilization while ensuring optimal customer engagement.

The GrupoNGN team works very closely with us to understand our business processes, providing thoughtful solutions as well as quick support when needed. Review collected by and hosted on G2.com.

There are no real downsides. Great team, great product features and roadmap, good pricing model and overall excellent support. Review collected by and hosted on G2.com.

The team at NGN cloud are always accessible and timely on responses. They take the time to walk you through processes and follow-up to see how things are going. Always friendly and will always make time to address your questions or concerns.

Also like the ability to adjust skillset levels for users. This allows us to play to an individual's strength and helps resolve calls timely. Like this feature! Review collected by and hosted on G2.com.

NGN Cloud has some really good reports. One recommendation is to allow the Admin users to customize the data that they want to pull, rather than have to go through NGN Cloud to make adjustments to canned reports. However, NGN Cloud is timely on getting whatever changes are needed. Review collected by and hosted on G2.com.

NGNCloudComm staff are available when you need them. They listen to your comments and suggestions and execute results in a timely manner. Customizable for your contact center needs with endless possibilities. Ease of use combined with proven results, speaks for itself. Review collected by and hosted on G2.com.

Currently, have not had any issues with the product or the service. Review collected by and hosted on G2.com.

NGNCloudComm offers an incredibly versatile system to conduct business and manage operations. In addition, anytime there is an issue, they have always been helpful in resolving any issues and educating on how to avoid those going forward, if not taking action on their end to prevent further issues. Review collected by and hosted on G2.com.

Initially accessing some of the features could be made easier. However, once you have accessed what you need, it becomes simple going forward. Review collected by and hosted on G2.com.

Working with NGNCloudComm has been one of the best experiences we have ever had. Their suite of services are far superior to anything that I have seen. However, my favorite part of working with NGNCloucomm is the level of customer service. Time after time, they have gone above and beyond. This team works harder than anyone I have ever met to ensure that our systems work optimally and that every last one of our needs is met. If we are ever experiencing any issues, I know my solution is only one phone call away. If you ever want something added to their software or to one of their applications, all you have to do is submit a feature request. The NGNCloudComm team works very fast to accommodate any request. We have put in several feature requests and have never been disappointed. The level of dedication to customer service the NGNCloudComm team has is simply unheard of. You won't find this kind of experience anywhere else. Review collected by and hosted on G2.com.

We have worked with NGNCloudComm for a few years now. I can honestly say that I have nothing I dislike. Review collected by and hosted on G2.com.

its very simple to use and easy to learn with in no time and helping in the BPO sector to work effectively to the client's requirements as per their need of contracts. Review collected by and hosted on G2.com.

in groupo there is nothing to dis like but at some point of time it just keep freezing and not responding for few moments and then it will start working as it was. Review collected by and hosted on G2.com.

NGN's focus is on the customer first. When other vendors were unable to meet business requirements, Grupo was able to meet the needs and provide the level of support needed for the project. The application is fairly simple to Administer and very simple from a user perspective. NGN's level of support and customer satisfaction exceeds any other vendor I have previously worked with in the past. Review collected by and hosted on G2.com.

Local installs of the application and prerequisites on local machines can sometimes be time-consuming and provide inconsistent results across environments. Upgrading and updates can be "finicky". But the support staff is there 100% of the time to walk through and assist the entire way. Review collected by and hosted on G2.com.