NGNCloudComm was first launch in 1995. True omnichannel with AI, voice, SMS text, email, chat, video and social media engagement. Full Inbound, full outbound (predictive dialing, preview dialing…), IVR, and much more. Build powerful IVRs with simple drag and drop interfaces with intelligent scripting and business rules. Reports, Voice Recognition, Compliancy, Agent Performance, Recordings... Deployment options include Public Cloud (Azure/Google/AWS/Etc.), On-Premise or Hybrid models without any lost functionality between models. Can your Contact Center do all of this? - Do your agents have to login to more than one system to handle different communication channels? - Are you able to monitor your agents desktop and call audio as needed in real time? - Do you have confidence that your outbound calls are in compliance with changing state by state laws? - Determine instantly who are your best agents and which agents need some training? - and more... If you can imagine it, NGNCloudComm can do it. Grupo NGN has the answers to all of these questions.

Profile Name

NGNCloudComm

Star Rating

Grupo NGN Reviews

Review Filters

Profile Name

NGNCloudComm

Star Rating

Paul L.

08/26/2024

Validated Reviewer

Review source: Organic

GrupoNGN's outbound predictive dialer is a game-changer in the realm of contact center solutions

|NGNCloudComm

NGNCloudComm provides a great suite of services at a reasonable cost. With its seamless integration capabilities and robust features, GrupoNGN's predictive dialer revolutionizes outbound calling campaigns, maximizing agent utilization while ensuring optimal customer engagement. The GrupoNGN team works very closely with us to understand our business processes, providing thoughtful solutions as well as quick support when needed.

Will B.

12/28/2023

Validated Reviewer

Verified Current User

Review source: Organic

NGNCloudComm works for us

|NGNCloudComm

I feel that NGNCloudComm is a smaller company, I can get whomever I need on the phone, whether that is a sales person for a demo or engineers/developers when I have issues. When I am asked, "can we do this specific task in NGNCloudComm", the answer is yes. With other products, I feel you are locked in to their box and limited to their tools. NGNCloudComm seems to be able to do it all.

Bill M.

05/23/2023

Validated Reviewer

Review source: Organic

The Contact Center Solution

|NGNCloudComm

NGNCloudComm staff are available when you need them. They listen to your comments and suggestions and execute results in a timely manner. Customizable for your contact center needs with endless possibilities. Ease of use combined with proven results, speaks for itself.

‹ Prev
1
2
3
4
5
6
7
Next ›

About

Contact

HQ Location:

Coral Springs, Florida

Social

What is Grupo NGN?

Grupo NGN Inc is a provider of advanced contact center software solutions designed to enhance customer service and communication capabilities for businesses. Established to cater to the needs of diverse industries, Grupo NGN’s offerings include inbound and outbound call center management tools, customer interaction analytics, and omnichannel support systems. The company’s solutions are aimed at improving operational efficiency, enabling seamless customer interactions, and optimizing workforce productivity.