G2

Brian T.

SVP of Information Technology

Mid-Market (51-1000 emp.)

9/12/2022

"A solid and reliable platform for Contact Centers"

5/5

What do you like best about NGNCloudComm?

NGNCloudComm is a diamond in the rough. The included features and functionality are second to none. Most "modern" systems do not include things like Contact Center scripting, etc. but NGNCloudComm does! NGNCloudComm has arguably the best outbound dialer on the market, with a fantastic predictive algorithm and legal compliance modes. The inbound channel capabilities are competent and easy to use, and the blending among channels works flawlessly. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

A couple of the modules are currently being updated to web based versions. I am okay with application-based items, but I know that most individuals prefer a web-based experience. That said, the work being done to migrate to web applications across the platform is incredible and happening quickly. Update: 5/17/2023 - one of the major modules is now web based in the latest version. Review collected by and hosted on G2.com.

What problems is NGNCloudComm solving and how is that benefiting you?

NGNCloudComm is a complete turnkey contact center solution. As a BPO, it isn't easy to find a prepackaged solution that solves all of our needs. However, NGNCloudComm delivers on our needs and has functionality left over that we're not currently using in our daily business needs (yet). NGNCloudComm is a solid solution in the Contact Center space. NGNCloudComm and GrupoNGN can cover all of the modern contact center needs. Review collected by and hosted on G2.com.