G2

Will B.

Mid-Market (51-1000 emp.)

12/28/2023

"NGNCloudComm works for us"

5/5

What do you like best about NGNCloudComm?

I feel that NGNCloudComm is a smaller company, I can get whomever I need on the phone, whether that is a sales person for a demo or engineers/developers when I have issues.

When I am asked, "can we do this specific task in NGNCloudComm", the answer is yes. With other products, I feel you are locked in to their box and limited to their tools. NGNCloudComm seems to be able to do it all. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Their documentation is lacking. They have a ton of productive features in the product, but they are slow to release documentation for the new features as they are created. There is room for improvement here. Review collected by and hosted on G2.com.

What problems is NGNCloudComm solving and how is that benefiting you?

We have been using NGNCloudComm's product now for over 10 years. At first, we were mostly an outbound call center making tens of thousands of calls per week. As time has gone on, we have grown and added tens of thousands of inbound calls per week to our business. Their product has handled this load just fine. Over the years, we have had different managers come up with unique ideas to better handle the business complexities; Each time an idea has come up, we have always been able to apply their idea using the NGNCloudComm product. Review collected by and hosted on G2.com.