LivePerson
LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.
Average Rating: 4.3/5.0
Total Reviews: 185
How Do G2 Users Rate LivePerson?
- Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.9/10)
- Ease of Use: 8.4/10 (Category avg: 8.8/10)
- Quality of Support: 8.3/10 (Category avg: 8.7/10)
- AI Text Generation: 9.0/10 (Category avg: 8.5/10)
Who Is the Company Behind LivePerson?
- Seller: LivePerson
- Company Website:
- Year Founded: 1995
- HQ Location: New York, NY
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Twitter: @LivePerson
10,758 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,183 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Internet, Retail
- Company Size: 43% Medium, 33% Large
What Do G2 Reviewers Say About LivePerson?
AI-generated summary from verified user reviews
Pros
- Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
- Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
- Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
- Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
- Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
- Users often find the learning curve steep, making onboarding challenging for new developers or teams.
- Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
- Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
- Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
- Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.
What Are Recent G2 Reviews of LivePerson?
"Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"
Rating: 4.0/5.0 stars
— Nataporn C.
"LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"
Rating: 4.5/5.0 stars
— Felice C.
