# Azure Bot Service Reviews **Vendor:** Microsoft **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 16 ## About Azure Bot Service Azure Bot Service enables developers to create conversational interfaces on multiple channels while Language Understanding (LUIS) helps developers create customized natural interactions on any platform for any type of application, including bots. ## Azure Bot Service Reviews ### 1. Good platform to make one chat bot for many messengers **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan Z. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Azure Bot Service?** It`s really good that you are focusing on business logic and not on each messenger`s implementation details. This platform is fully native to MS Azure Cloud and takes most of the security aspects. Building of chat bot is like playing with LEGO blocks. **What do you dislike about Azure Bot Service?** This service tries to build single abstractions for the most common building blocks of many chats but if you need to build not just a simple Chat Bot - you still should implement each messenger`s API, and this becomes not so easy with this framework. There are some troubles with testing the same chat bot for different messengers. If you write code using Dot NET - you have no problems. But you will have them a lot when you choose Java or smth else. **Recommendations to others considering Azure Bot Service:** Use .NET to write code using this platform **What problems is Azure Bot Service solving and how is that benefiting you?** Making Chat Bot for Telegram, Viber and Facebook Messenger ### 2. Enables you play with your data to build intelligent, multi-utility enterprise-grade bots. **Rating:** 5.0/5.0 stars **Reviewed by:** ritwij a. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Azure Bot Service?** It minimizes the complexity in development. **What do you dislike about Azure Bot Service?** Customization is slightly painful and requires more time **What problems is Azure Bot Service solving and how is that benefiting you?** Creating bots using the Microsoft Bot Framework and hosting it using Azure Bot Service. ### 3. Build a professional chatbot with Azure bot service **Rating:** 4.0/5.0 stars **Reviewed by:** Zayed R. | Programmer Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Azure Bot Service?** Building the AI-based chatbot with LUIS and QnA maker. Easy to intreated with bot channel. And create bot logic with your own preferabe programming languages(C#, python) **What do you dislike about Azure Bot Service?** There is less option to integrate with other framework. **What problems is Azure Bot Service solving and how is that benefiting you?** Creating a professional Chatbot to response the required queries. ### 4. Azure Bot Service - Intelligent Bot Development **Rating:** 4.0/5.0 stars **Reviewed by:** vimal k. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Azure Bot Service?** The combination of AI and personal interactions can provides valuable insights & data so Microsoft provides template bots by which we can start development quickly . Microsoft framework provides us the tools to start developing easily . Also the cost of running the framework is low , so we just pay for hosting the bot . Also the platform is cross-platform and binaries are provided for Windows , Linux and Ubuntu . We can also host on other cloud services . **What do you dislike about Azure Bot Service?** The main drawback is when implementing the critical part of bot , no framework is useful . Also language understanding service (LUIS) sometimes wrong parses semantic user queries . **Recommendations to others considering Azure Bot Service:** Azure bot service is fully integrated into Azure, it means a good customer support , pay by usage billing and reporting . **What problems is Azure Bot Service solving and how is that benefiting you?** With Azure bot service, we start development in a few minutes with out of the box templates and reach your audience across the multiple supported channels or provide custom experience in our app or website using web chat. ### 5. Build your first ChatBot with amazing Azure Bot SDK and LUIS **Rating:** 4.5/5.0 stars **Reviewed by:** TJ J. | Enterprise architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Azure Bot Service?** It amazed me when I started building my first ChatBot using Azure Bot framework, cognitive services. I used C# to develop first Bit application. Initially you will feel overwhelmed witht so many things need to consider and follow step by step structured approach to build you first application, integrate with NLP / LUIS, host your web services at azure, connect to database, identify intents and answers and then test using emulator comes with SDK. Still it is one of the simple SDK comes from Azure that will let you build your Bot using Bot framework and LUIS relatively easy way. Though LUIS is still maturing still it amazed me. Bot Dev portal will help you to use the framework and bot connector will help you to place your bot in more than 10 channels including Web, FB, Slack, Twillio and so on. Fairly robust SDK and you will enjoy your bot development. NB: used MongoDB as backend database. **What do you dislike about Azure Bot Service?** Connection problem - I have observed intermittent connection problem with multiple channels, specially FB. LUIS is still maturing. User Interface is not best but emerging. Applications development, use of cognitive services, integrations with LUIS, Channels, hosting database & services and training your bot is little overwhelming. **Recommendations to others considering Azure Bot Service:** Absolutely. May be many things need to be considered before you start developing your first bot application using Azure Bot framework but I can summarize those for you here: 1. Pick programming language : Node JS or C# 2. Have you MSDN account ready for Azure, Dev Portal, LUIS 3. Create VM for a DB. Use NoSQL for better results. 4. Host your bot application (using Bot services) in Azure. 5. Identify Channels, complete integrations. you may need SDK of different channels like FB. 6. Integrate LUIS. Train you bot 7. Use Emulator to test your Bot. You will be amazed! **What problems is Azure Bot Service solving and how is that benefiting you?** Providing first level of support to reduce load from live chat agent. more than 60% questions asked to our livechat agents are simple enough to be answered by a bot if it can understand the intent correctly and trained properly. Chat bot has great benefit of 24x7 availability and can reduce significant load from live chat agent ### 6. Great AI usage **Rating:** 4.5/5.0 stars **Reviewed by:** Chen Eric F. | Lead Project Coordinator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Azure Bot Service?** The implemented Ai makes this a great chatbot, I have implemented this in many of my projects at work for our website for easy and efficient communication and answering general customer questions. **What do you dislike about Azure Bot Service?** It can be restricted in the settings and customizations but overall the product is really great and not many on the market with such advanced features. **What problems is Azure Bot Service solving and how is that benefiting you?** Creates a great chatbot for customers needing their answers answered and not many problems have arisen besides the limitations on customizations to the AI. ### 7. Great bot service with AI chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Azure Bot Service?** Easy to subscribe, develop and integrate. The web services are very easy to consume in a project, it also offers a user guide which is very helpful for integrating. SDK are very simple and easy to use. **What do you dislike about Azure Bot Service?** I am still exploring it and I have not found any disliking feature till now. **Recommendations to others considering Azure Bot Service:** I would definitely recommend to others. It is very simple to integrate and easy to use. **What problems is Azure Bot Service solving and how is that benefiting you?** In our application , a lot of users have very basic queries for which they contact helpdesk where an agent has to look into the KB scripts and answer. This was easily replaced by MS bot service, it helped us by reducing the tickets count and overhead. ### 8. Best bot service **Rating:** 5.0/5.0 stars **Reviewed by:** Shivangi K. | Sr. Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Azure Bot Service?** bot service allow you to be availble and reach large amount of audience without minimum fuss It is quite efficient with communication as it imposible for human to handel large amount of vustomers at once **What do you dislike about Azure Bot Service?** Biggest drawback of using chat bot is that they can only answer those query for whom they are trained **Recommendations to others considering Azure Bot Service:** it is best bot service **What problems is Azure Bot Service solving and how is that benefiting you?** Using it on clients websites ### 9. Create your chat bots according to your needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2018 **What do you like best about Azure Bot Service?** The implementational idea is quite good,lets you create the kind of chat bot according to your needs with integration of development kits like Nodejs and other .They provide scal on demand service so that you can extend it anytime. Smart recommendations, translation and auto-detection of users in pics and all makes it a great service overall **What do you dislike about Azure Bot Service?** The only problem is that it doesn't have a big community.You can;t get enough of information or resources if you are stuck. **Recommendations to others considering Azure Bot Service:** If you want to cut back the manual resources and want to give your organization a head start with artificial intelligence then you should give it a try **What problems is Azure Bot Service solving and how is that benefiting you?** General customer support and heldesk ### 10. Amazing service build over serverless to make bots in a jiffy! **Rating:** 4.5/5.0 stars **Reviewed by:** AYUSH V. | Intern, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Azure Bot Service?** 1. The best part is simplicity. you have everything from CosmosDB to LUIS. Everything under one place. 2. Integrations - NodeJS and C# based SDK is just everything you need. 3. Models - Waterfall to one-by-one model , They have covered everything in amazing docs. 4. Insights - Microsoft has inbuilt support for seeing the stats for bot. 5. One click Deployment . I really liked the easy deployment process. **What do you dislike about Azure Bot Service?** 1. I think Bot service should allow users to host bot easily over other cloud and have control over services easily. 2. Might be expensive if deployed with other MS services with many instances. **Recommendations to others considering Azure Bot Service:** Use CosmosDB instead of SQL. Keep bot assets as minimum as possible. **What problems is Azure Bot Service solving and how is that benefiting you?** Scalability. Bot service solves problem for scalability. It seamlessly fits with facebook and slack. That's all I always wished for. ### 11. Connection Problems **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Azure Bot Service?** We like that you can create a chat bot on Azure in a relatively short period of time. **What do you dislike about Azure Bot Service?** We had connection problems with this service and found it to be unreliable. **What problems is Azure Bot Service solving and how is that benefiting you?** We created a weather chat bot for our customer that used natural language. We found that it was easy for the customer to talk to the bot. ### 12. Overall I had a positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Azure Bot Service?** I like how easy it is to access this program and how user friendly this product is. **What do you dislike about Azure Bot Service?** I do not have a negative experience to report for this product. **What problems is Azure Bot Service solving and how is that benefiting you?** This product allows me to communicate with customers on our store website. ### 13. Good and easy **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Azure Bot Service?** Easy to use. Fast download. Can be used for more then business things **What do you dislike about Azure Bot Service?** Couldnt remember the name of app to download **What problems is Azure Bot Service solving and how is that benefiting you?** Organizing. I use it for at home business ### 14. Easy to get started **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Azure Bot Service?** It is very easy to get a basic bot set up with some basic responses and a starter project. **What do you dislike about Azure Bot Service?** Once you are past the basic setup there is a bit of a learning curve **What problems is Azure Bot Service solving and how is that benefiting you?** I used it to create a bot ### 15. Simple way to create chat bots **Rating:** 3.0/5.0 stars **Reviewed by:** Harshvardhan S. | Software Developer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Azure Bot Service?** ease of designing the flow of bots at the same time letting us configure our custom requirements. **What do you dislike about Azure Bot Service?** There are no much deep resources available to understand the architecture of azure bot service. **What problems is Azure Bot Service solving and how is that benefiting you?** Automated support system for various industries. ### 16. Azure bot service works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2018 **What do you like best about Azure Bot Service?** Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it. **What do you dislike about Azure Bot Service?** Not many help tutorials out there. This is normal for newer products but makes life difficult **What problems is Azure Bot Service solving and how is that benefiting you?** Build auto bot for Teams ## Azure Bot Service Discussions - [What is Azure Bot Service used for?](https://www.g2.com/discussions/what-is-azure-bot-service-used-for) - [View Azure Bot Service pricing details and edition comparison](https://www.g2.com/products/azure-bot-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+09%3A49%3A44+-0500&secure%5Bsession_id%5D=ecc8ba36-4395-42eb-870e-1ec220290f03&secure%5Btoken%5D=c613ea218b724984e893231bf06c8c4b8dca57753a8a937d6e9b59f8b8f4a88f&format=llm_user) ## Azure Bot Service Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Azure Bot Service Alternatives - [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews) - 4.4/5.0 (129 reviews) - [Amazon Lex](https://www.g2.com/products/amazon-lex/reviews) - 4.2/5.0 (37 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)