Azure Bot Service

4.0
(13)

Azure Bot Service enables developers to create conversational interfaces on multiple channels while Language Understanding (LUIS) helps developers create customized natural interactions on any platform for any type of application, including bots.

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Showing 13 Azure Bot Service reviews
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vimal k.
Validated Reviewer
Verified Current User
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"Azure Bot Service - Intelligent Bot Development"

What do you like best?

The combination of AI and personal interactions can provides valuable insights & data so Microsoft provides template bots by which we can start development quickly . Microsoft framework provides us the tools to start developing easily . Also the cost of running the framework is low , so we just pay for hosting the bot . Also the platform is cross-platform and binaries are provided for Windows , Linux and Ubuntu . We can also host on other cloud services .

What do you dislike?

The main drawback is when implementing the critical part of bot , no framework is useful . Also language understanding service (LUIS) sometimes wrong parses semantic user queries .

Recommendations to others considering the product:

Azure bot service is fully integrated into Azure, it means a good customer support , pay by usage billing and reporting .

What problems are you solving with the product? What benefits have you realized?

With Azure bot service, we start development in a few minutes with out of the box templates and reach your audience across the multiple supported channels or provide custom experience in our app or website using web chat.

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TJ J.
Validated Reviewer
Verified Current User
Review Source
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"Build your first ChatBot with amazing Azure Bot SDK and LUIS"

What do you like best?

It amazed me when I started building my first ChatBot using Azure Bot framework, cognitive services. I used C# to develop first Bit application. Initially you will feel overwhelmed witht so many things need to consider and follow step by step structured approach to build you first application, integrate with NLP / LUIS, host your web services at azure, connect to database, identify intents and answers and then test using emulator comes with SDK. Still it is one of the simple SDK comes from Azure that will let you build your Bot using Bot framework and LUIS relatively easy way.

Though LUIS is still maturing still it amazed me.

Bot Dev portal will help you to use the framework and bot connector will help you to place your bot in more than 10 channels including Web, FB, Slack, Twillio and so on. Fairly robust SDK and you will enjoy your bot development. NB: used MongoDB as backend database.

What do you dislike?

Connection problem - I have observed intermittent connection problem with multiple channels, specially FB.

LUIS is still maturing. User Interface is not best but emerging.

Applications development, use of cognitive services, integrations with LUIS, Channels, hosting database & services and training your bot is little overwhelming.

Recommendations to others considering the product:

Absolutely. May be many things need to be considered before you start developing your first bot application using Azure Bot framework but I can summarize those for you here:

1. Pick programming language : Node JS or C#

2. Have you MSDN account ready for Azure, Dev Portal, LUIS

3. Create VM for a DB. Use NoSQL for better results.

4. Host your bot application (using Bot services) in Azure.

5. Identify Channels, complete integrations. you may need SDK of different channels like FB.

6. Integrate LUIS. Train you bot

7. Use Emulator to test your Bot.

You will be amazed!

What problems are you solving with the product? What benefits have you realized?

Providing first level of support to reduce load from live chat agent. more than 60% questions asked to our livechat agents are simple enough to be answered by a bot if it can understand the intent correctly and trained properly. Chat bot has great benefit of 24x7 availability and can reduce significant load from live chat agent

What Bot Platforms solution do you use?

Thanks for letting us know!
AYUSH V.
Validated Reviewer
Verified Current User
Review Source
content

"Amazing service build over serverless to make bots in a jiffy! "

What do you like best?

1. The best part is simplicity. you have everything from CosmosDB to LUIS. Everything under one place.

2. Integrations - NodeJS and C# based SDK is just everything you need.

3. Models - Waterfall to one-by-one model , They have covered everything in amazing docs.

4. Insights - Microsoft has inbuilt support for seeing the stats for bot.

5. One click Deployment . I really liked the easy deployment process.

What do you dislike?

1. I think Bot service should allow users to host bot easily over other cloud and have control over services easily.

2. Might be expensive if deployed with other MS services with many instances.

Recommendations to others considering the product:

Use CosmosDB instead of SQL.

Keep bot assets as minimum as possible.

What problems are you solving with the product? What benefits have you realized?

Scalability. Bot service solves problem for scalability. It seamlessly fits with facebook and slack. That's all I always wished for.

Chen Eric F.
Validated Reviewer
Review Source
content

"Great AI usage"

What do you like best?

The implemented Ai makes this a great chatbot, I have implemented this in many of my projects at work for our website for easy and efficient communication and answering general customer questions.

What do you dislike?

It can be restricted in the settings and customizations but overall the product is really great and not many on the market with such advanced features.

What problems are you solving with the product? What benefits have you realized?

Creates a great chatbot for customers needing their answers answered and not many problems have arisen besides the limitations on customizations to the AI.

G
G2 User
Validated Reviewer
Review Source
content

"Great bot service with AI chat bot"

What do you like best?

Easy to subscribe, develop and integrate. The web services are very easy to consume in a project, it also offers a user guide which is very helpful for integrating. SDK are very simple and easy to use.

What do you dislike?

I am still exploring it and I have not found any disliking feature till now.

Recommendations to others considering the product:

I would definitely recommend to others. It is very simple to integrate and easy to use.

What problems are you solving with the product? What benefits have you realized?

In our application , a lot of users have very basic queries for which they contact helpdesk where an agent has to look into the KB scripts and answer. This was easily replaced by MS bot service, it helped us by reducing the tickets count and overhead.

GC
G2 User in Computer Software
Validated Reviewer
Review Source
content

"Create your chat bots according to your needs"

What do you like best?

The implementational idea is quite good,lets you create the kind of chat bot according to your needs with integration of development kits like Nodejs and other .They provide scal on demand service so that you can extend it anytime. Smart recommendations, translation and auto-detection of users in pics and all makes it a great service overall

What do you dislike?

The only problem is that it doesn't have a big community.You can;t get enough of information or resources if you are stuck.

Recommendations to others considering the product:

If you want to cut back the manual resources and want to give your organization a head start with artificial intelligence then you should give it a try

What problems are you solving with the product? What benefits have you realized?

General customer support and heldesk

Shivangi K.
Validated Reviewer
Review Source
content

"Best bot service"

What do you like best?

bot service allow you to be availble and reach large amount of audience without minimum fuss

It is quite efficient with communication as it imposible for human to handel large amount of vustomers at once

What do you dislike?

Biggest drawback of using chat bot is that they can only answer those query for whom they are trained

Recommendations to others considering the product:

it is best bot service

What problems are you solving with the product? What benefits have you realized?

Using it on clients websites

Harshvardhan S.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Simple way to create chat bots"

What do you like best?

ease of designing the flow of bots at the same time letting us configure our custom requirements.

What do you dislike?

There are no much deep resources available to understand the architecture of azure bot service.

What problems are you solving with the product? What benefits have you realized?

Automated support system for various industries.

G
G2 User
Validated Reviewer
Review Source
content

"Connection Problems"

What do you like best?

We like that you can create a chat bot on Azure in a relatively short period of time.

What do you dislike?

We had connection problems with this service and found it to be unreliable.

What problems are you solving with the product? What benefits have you realized?

We created a weather chat bot for our customer that used natural language. We found that it was easy for the customer to talk to the bot.

A
Administrator
Validated Reviewer
Review Source
content

"Azure bot service works great"

What do you like best?

Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it.

What do you dislike?

Not many help tutorials out there. This is normal for newer products but makes life difficult

What problems are you solving with the product? What benefits have you realized?

Build auto bot for Teams

GM
G2 User in Marketing and Advertising
Validated Reviewer
Review Source
content

"Overall I had a positive experience"

What do you like best?

I like how easy it is to access this program and how user friendly this product is.

What do you dislike?

I do not have a negative experience to report for this product.

What problems are you solving with the product? What benefits have you realized?

This product allows me to communicate with customers on our store website.

GC
G2 User in Computer Software
Validated Reviewer
Review Source
content

"Easy to get started"

What do you like best?

It is very easy to get a basic bot set up with some basic responses and a starter project.

What do you dislike?

Once you are past the basic setup there is a bit of a learning curve

What problems are you solving with the product? What benefits have you realized?

I used it to create a bot

G
G2 User
Validated Reviewer
Review Source
content

"Good and easy"

What do you like best?

Easy to use. Fast download. Can be used for more then business things

What do you dislike?

Couldnt remember the name of app to download

What problems are you solving with the product? What benefits have you realized?

Organizing. I use it for at home business

Kate from G2

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