Kommunicate Reviews & Product Details

The high AI accuracy paired with the native Zendesk Chat integration is fantastic. On top of the product itself, the hands-on support from Kommunicate’s team was essential—their close assistance made all the difference in our implementation. Review collected by and hosted on G2.com.

I miss having greater autonomy in configuring the AI; we would love to have more granular control to fine-tune the bot ourselves. Additionally, while it is a robust tool, we faced some limitations when integrating it with Sunshine Conversations, particularly regarding the management of multiple audiences. Review collected by and hosted on G2.com.

Kommuicate has been very helpful in improving our customer experience and customer response time. Whenever issues have come up, the Kommunicate support team has been very quick to look into and resolve any problems. Review collected by and hosted on G2.com.

Chatbot instructions need to be incredibly clear or the bot struggles with responding accurately. The support team is very helpful in helping phrase instructions so the bot understands. Review collected by and hosted on G2.com.

Their support team is amazing and always quick to respond. The product is very easy to use, and they continue to add new features that make the overall experience even better. Review collected by and hosted on G2.com.

They don’t offer native integration with HubSpot, which makes it harder to connect everything smoothly. Review collected by and hosted on G2.com.

It provides a reliable AI Chatbot resource with data and reporting that meets my call center needs. Review collected by and hosted on G2.com.

The menus and pathways to reach key areas aren't always clear. It feels like a lot of clicks to get to where I want to go within the settings. Review collected by and hosted on G2.com.

It’s very easy to teach the AI agent how to respond. Setting up the knowledge base sources is quick and straightforward, and it also gives us a clear overview of which questions are asked most often. Review collected by and hosted on G2.com.

Honestly, there is nothing we can think of Review collected by and hosted on G2.com.

Kommunicate is exactly what we had been searching for a long time. It offers a wide range of automations, the pricing is very reasonable for what the software can actually do, and most importantly, it comes with a human fallback option which is extremely valuable. Their support team is always fast, responsive, and willing to help whenever we need assistance. Review collected by and hosted on G2.com.

Sometimes the bot feels a bit buggy and the mobile app is not the most responsive, but hopefully these things will improve with time as the platform evolves. Review collected by and hosted on G2.com.

Kommunicate enabled us to efficiently manage a very high volume of learner inquiries across a global audience spanning 193 countries. The chatbot was intuitive to configure, with no complex coding required, and the availability of pre-built templates significantly accelerated deployment. The platform integrated seamlessly with our LMS through its APIs, allowing us to centralize and automate responses. Additionally, Kommunicate’s customer support team has been exceptional consistently responsive, knowledgeable, and proactive in helping us optimize the solution. Review collected by and hosted on G2.com.

There were minimal challenges overall that's what sold us on this product. As with any robust platform, some advanced configurations required an initial learning curve, but Kommunicate’s documentation and customer support mitigated this quickly. Review collected by and hosted on G2.com.

The Staff are really easy to talk to, and will do their best to help you if you need changes to be made.

The chatbot is quite easy to make once you understand how it works Review collected by and hosted on G2.com.

At the beginning, the report dashboard had limited features, but this has now improved Review collected by and hosted on G2.com.

As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a website chatbot without breaking a sweat. Review collected by and hosted on G2.com.

There was no problem to mention as such with Kommunicate. Review collected by and hosted on G2.com.

The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our customers is enjoyable. I appreciate the addition of API integration, as it allows us to provide very specific support. Additionally, the team's constant support, suggestions, testing, and adjustments, including for dashboards, are invaluable and greatly simplify our work. Review collected by and hosted on G2.com.

While I haven't encountered any specific drawbacks with Kommunicate, I've noticed that certain processes or integrations may take a slightly longer time. However, with practice and patience, this minor inconvenience tends to improve over time. Review collected by and hosted on G2.com.