--- title: ChatBot Reviews meta_title: 'ChatBot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how ChatBot works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-07-23' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # ChatBot Reviews **Vendor:** Text **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About ChatBot ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required. ## ChatBot Pros & Cons **What users like:** - Users appreciate the **ease of chatbot integration** , enhancing agent workflow and enabling efficient handling of tasks. (2 reviews) - Users appreciate the **helpfulness** of the ChatBot, effectively managing tasks and enhancing agent productivity with clear support. (2 reviews) - Users appreciate the **24/7 support** of ChatBot, ensuring assistance is always available for any inquiries. (1 reviews) - Users value the **accessibility of features** in ChatBot, enhancing usability and providing excellent support and follow-up. (1 reviews) - Users love the **easy AI integration** in ChatBot, allowing quick access to powerful features with just an emoji. (1 reviews) - API Integration (1 reviews) - Automation (1 reviews) - Users value the **flexible customization options** of ChatBot, allowing tailored interactions that align perfectly with their brand. (1 reviews) - Communication (1 reviews) - Customer Success (1 reviews) **What users dislike:** - Users express concern about the **need to use multiple AIs** , complicating their interactions with the ChatBot. (1 reviews) - Users find the chatbot **expensive** given its limited capabilities compared to more advanced alternatives available. (1 reviews) - Users find the **inaccuracy of the search feature** frustrating, as it relies solely on keywords and lacks precision. (1 reviews) - Users face **integration issues** with ChatBot, limiting its capabilities and configuration for enhanced user experience. (1 reviews) - Users find a **steep learning curve** with ChatBot, requiring manual configuration and lacking advanced AI support. (1 reviews) - Limited Customization (1 reviews) - Limited Integration (1 reviews) - Routing Issues (1 reviews) - Search Functionality (1 reviews) - Understanding Issues (1 reviews) - [View ChatBot pricing details and edition comparison](https://www.g2.com/products/chatbot/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+20%3A23%3A25+-0500&secure%5Bsession_id%5D=bbcc731c-0b4d-4e03-adc9-09d4163e7eb5&secure%5Btoken%5D=a5ae41c71018e4a9e0ce8c1bcf3e7063d15118604babd778dbf0c616184b54cc&format=llm_user) ## ChatBot Integrations - [LiveChat](https://www.g2.com/products/livechat/reviews) ## ChatBot Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top ChatBot Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [TARS](https://www.g2.com/products/tars/reviews) - 4.6/5.0 (149 reviews)