Best AI Agents For Business Operations with Voice Capabilities

How Many AI Agents For Business Operations Products Does G2 Track?

Total Products under this Category: 2,333

Category Stats (Sep 2026)

  • Average Rating: 4.6/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Frontier (+4.68%) - Among all products in this category, Frontier recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Agents For Business Operations Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 176,400+ Authentic Reviews
  • 2,333+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents For Business Operations

G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence

Highlighted products: Notion, Retell AI, ClickUp, Microsoft Copilot, Qualified, ServiceNow AI Agents, SOCi, and Asana.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=retell-ai&focus%5B%5D=clickup&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=qualified&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=soci&focus%5B%5D=asana)

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

How Do G2 Users Rate Kore.AI?

  • Personalization: 9.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,226 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Supervity

Supervity is the Services-as-Software company building Self-Driving Auto Apps for enterprise operations. The company’s AI Employees execute operational work while humans remain in command through policies, governance, and oversight. From individual AI Employees to enterprise-scale AI Command Centers, Supervity enables organizations to run AI-first operations across finance, procurement, HR, IT, customer operations, and shared services. Supervity’s platform enables organizations to deploy AI Employees that execute operational work end-to-end under human-defined policies and governance. Built around the principle of “AI does the work. You are in command,” Supervity combines AI Employees, Auto Policies, Auto Workbench, Auto Insights, Auto Manager Console, Auto Graph, and Auto Runtime into a unified architecture for self-driving business operations. Supervity’s platform supports organizations across a wide range of operational environments: • AI Employees that execute operational work across enterprise systems and workflows • AI Command Centers that provide visibility, governance, exception handling, and operational oversight • Self-Driving Auto Apps for functions such as Finance, Procurement, IT, HR, and Shared Services • Human-in-command operational controls through Auto Policies and Auto Workbench • Sovereign and enterprise-ready deployments for regulated and large-scale environments • Durable AI operations through Auto Runtime and Auto Graph architecture Supervity’s enterprise deployments include organizations such as Daikin, Adani, and the State of West Virginia, where Self-Driving Auto Apps are being used to support AI-first operations across enterprise workflows.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate Supervity?

  • Personalization: 9.3/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.9/10 (Category avg: 8.9/10)
  • Route To Human: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Supervity?

Who Uses This Product?

  • Company Size: 50% Medium, 40% Small

What Do G2 Reviewers Say About Supervity?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Supervity enhance user engagement and streamline feedback collection effectively.
  • Users appreciate the business growth capabilities of Supervity, utilizing templates for effective user engagement and feedback.
  • Users appreciate the powerful customization options of Supervity for tailored surveys and user engagement nudges.
  • Users find Supervity's platform very easy to use, thanks to its powerful templates for surveys and nudges.
  • Users find Supervity's easy creation of templates beneficial for effective user engagement and feedback collection.
Cons
  • Users find the dashboard issues challenging due to limited intuitiveness and basic usage data provided.
  • Users find the lack of integration with third-party BI tools limits the analytics dashboards' effectiveness and usability.
  • Users find the limited analytics frustrating, as the dashboards lack intuitiveness and advanced integration options.
  • Users find the limited features of Supervity lacking, particularly in analytics and integration with BI tools.
  • Users find the limited functionality of analytics dashboards frustrating, as they only provide basic usage data without advanced features.

What Are Recent G2 Reviews of Supervity?

What Are G2 Users Discussing About Supervity?

Replicant

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

Average Rating: 4.7/5.0

Total Reviews: 44

How Do G2 Users Rate Replicant?

  • Personalization: 9.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.5/10 (Category avg: 8.9/10)
  • Route To Human: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Replicant?

  • Seller: Replicant
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • Twitter: @replicant
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Health, Wellness and Fitness
  • Company Size: 51% Medium, 42% Large

What Do G2 Reviewers Say About Replicant?

AI-generated summary from verified user reviews

Pros
  • Users commend Replicant for its exceptional customer engagement, featuring organized processes and seamless communication throughout the project.
  • Users highlight the exceptional customer satisfaction from Replicant, noting their organized processes and seamless communication.
  • Users commend the exceptional customer support from Replicant, ensuring smooth communication and tailored assistance throughout implementation.
  • Users highlight the ease of use of Replicant, enjoying seamless implementation and tailored support throughout the process.
  • Users commend the easy setup process of Replicant, appreciating seamless communication and tailored support throughout implementation.
Cons
  • Users note the limitations of AI in handling complex issues, often requiring escalation to human agents.
  • Users find that AI performance limitations hinder the ability to resolve complex caller issues without escalation.
  • Users find that call issues arise as AI struggles to resolve complex problems, necessitating escalation to live agents.
  • Users note the inadequate AI features that limit the handling of complex caller issues, often requiring human intervention.
  • Users find the limited AI capabilities of Replicant restrict its effectiveness for complex caller issues, necessitating human escalation.

What Are Recent G2 Reviews of Replicant?

What Are G2 Users Discussing About Replicant?

DigitalGenius

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within our customer network, leveraging more than 50 pre-built use cases, customizable processes and integrations to help make customers happy. We work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa and many others to power better customer experiences online. With DigitalGenius you will: - Deliver a frictionless buyer journey for e-commerce customers - Drive excellence and future growth with AI for e-commerce - Confidently manage unpredictable and seasonal spikes in volume - Proactively address and resolve issues before customers contact you - Meet consumer expectations online and offline - Implement and use e-commerce automation at scale - Empower agents to successfully serve customers at every touchpoint - Quickly achieve Zero Backlog with backlog automation We help you deliver exceptional customer experiences with: - A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world - 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes - Proactive interactions provide up-to-date information on deliveries and returns arrivals - Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys - Customisable integrations and processes tailored to your customers' requirements Easily Access DigitalGenius: - Cloud Technology (SaaS) - Always on: 24/7 365 - Multiple languages are available - Get set up in 1 week with no/low code integrations - Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate DigitalGenius?

  • Personalization: 9.0/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.6/10 (Category avg: 8.9/10)
  • Route To Human: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind DigitalGenius?

  • Seller: DigitalGenius
  • Year Founded: 2014
  • HQ Location: London, England
  • Twitter: @DigitalGeniusAI
    1,684 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 50% Medium, 26% Large

What Do G2 Reviewers Say About DigitalGenius?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the consistent support and collaboration from DigitalGenius, enhancing daily operations and customer relationships.
  • Users commend the exceptional customer support from DigitalGenius, expressing satisfaction with its responsive and professional team.
  • Users commend the efficiency of automation by DigitalGenius, enhancing focus on complex tasks and customer satisfaction.
  • Users value the efficiency of DigitalGenius, enhancing operations and customer interactions while reducing support costs.
  • Users value the dedicated customer support of DigitalGenius, enhancing collaboration and efficiency in daily operations.
Cons
  • Users face a challenging initial learning curve, requiring significant time and training for effective use of DigitalGenius.
  • Users find the complexity of DigitalGenius challenging, often requiring training for effective use and template creation.
  • Users experience inaccuracy issues with DigitalGenius, particularly with reporting and AI responses lacking validated information.
  • Users face a steep learning curve with DigitalGenius, requiring significant time and training to become proficient.
  • Users face the risk of hallucinations in responses with DigitalGenius, affecting the reliability of information provided.

What Are Recent G2 Reviews of DigitalGenius?

What Are G2 Users Discussing About DigitalGenius?

Engagely

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries

Average Rating: 4.3/5.0

Total Reviews: 19

How Do G2 Users Rate Engagely?

  • Personalization: 6.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.3/10 (Category avg: 8.9/10)
  • Route To Human: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Engagely?

  • Seller: Engagely.ai
  • Year Founded: 2012
  • HQ Location: Watford
  • Twitter: @engagelyai
    56 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 37% Small, 32% Medium

What Do G2 Reviewers Say About Engagely?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Engagely invaluable for maintaining content and providing quick, intelligent responses.
  • Users value the efficiency of Engagely, noting its quick and smart responses for enhanced user experience.
  • Users find the helpful knowledge base of Engagely.ai easy to use, enhancing content management and response efficiency.
  • Users appreciate the easy-to-use knowledge base of Engagely, facilitating efficient content management and smarter responses.
  • Users love the quick response times of Engagely, resulting in smarter interactions and enhanced user satisfaction.

What Are Recent G2 Reviews of Engagely?

What Are G2 Users Discussing About Engagely?

Floatbot

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Floatbot?

  • Personalization: 7.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 7.5/10 (Category avg: 8.9/10)
  • Route To Human: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Floatbot?

  • Seller: Floatbot
  • Year Founded: 2020
  • HQ Location: Milpitas , California
  • Twitter: @floatbot
    1,764 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Floatbot?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Floatbot, highlighting its intuitive interface and seamless implementation.
  • Users highlight the easy implementation of Floatbot, praising its seamless setup and proactive support from the team.
  • Users highlight FloatBot's intuitive and user-friendly interface, making setup and management effortless for everyone involved.
  • Users rave about FloatBot's intuitive and user-friendly interface, enabling effortless setup and management of campaigns.
  • Users commend Floatbot for its 24/7 support, highlighting the team's proactive assistance and quick responsiveness.

What Are Recent G2 Reviews of Floatbot?

Vozy

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Vozy?

  • Personalization: 7.9/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 7.8/10 (Category avg: 8.9/10)
  • Route To Human: 7.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Vozy?

  • Seller: Vozy
  • Year Founded: 2015
  • HQ Location: Miami, Florida
  • Twitter: @VozyEspanol
    154 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of Vozy?

What Are G2 Users Discussing About Vozy?

Amelia

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Amelia?

  • Personalization: 8.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.0/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind Amelia?

  • Seller: SoundHound
  • Year Founded: 2005
  • HQ Location: Santa Clara, California, United States
  • Twitter: @SoundHound
    14,901 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    600 employees on LinkedIn®
  • Ownership: NASDAQ: SOUN

Who Uses This Product?

  • Company Size: 75% Medium, 25% Large

What Do G2 Reviewers Say About Amelia?

AI-generated summary from verified user reviews

Pros
  • Users admire Amelia for its multilingual capabilities and seamless integration, enhancing customer interactions and satisfaction.
  • Users value the insightful analytics offered by Amelia, enhancing interactions with real-time conversation logs and data insights.
  • Users appreciate the reliable and smooth call management interface of Amelia, enhancing team communication and efficiency.
  • Users praise Amelia for its innovative natural language understanding, enabling seamless and human-like interactions across various platforms.
  • Users love the integration support of Amelia, seamlessly connecting with platforms like Salesforce and Microsoft Teams.
Cons
  • Users find that the analytics dashboard lacks customization and deeper insights, impacting their user experience.
  • Users find the difficult setup of Amelia time-consuming, especially for domain-specific tasks, impacting initial experience.
  • Users report frequent glitches and difficulties in conversation design, along with limited AI and poor NLP capabilities.
  • Users note the limited AI capabilities of Amelia, citing frequent glitches and subpar conversation design ease.
  • Users find the limited customization of Amelia's analytics dashboard hinders deeper insights and tailored reports.

What Are Recent G2 Reviews of Amelia?

What Are G2 Users Discussing About Amelia?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 171

How Do G2 Users Rate Ada?

  • Personalization: 8.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.1/10 (Category avg: 8.9/10)
  • Route To Human: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

Cognigy.AI

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Cognigy.AI?

  • Personalization: 9.7/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.7/10 (Category avg: 8.9/10)
  • Route To Human: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Cognigy.AI?

  • Seller: Cognigy.AI
  • Year Founded: 2016
  • HQ Location: Düsseldorf, North Rhine-Westphalia
  • Twitter: @cognigy
    927 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    376 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 38% Large, 31% Medium

What Do G2 Reviewers Say About Cognigy.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cognigy.AI, enabling seamless chatbot creation with numerous integrated tools.
  • Users praise the ease of use and extensive tools of Cognigy.AI for seamless chatbot development.
  • Users value the efficiency of Cognigy.AI, enabling quick learning and fast solution building without coding knowledge.
  • Users appreciate the wide range of features in Cognigy.AI, finding it easy to use and versatile.
  • Users appreciate the powerful analytics tools in Cognigy.AI, which enhance both customer and agent experiences effectively.
Cons
  • Users note the limited analytical possibilities and lack of advanced chat flow features in Cognigy.AI.
  • Users find limited analytical capabilities in Cognigy.AI, hindering the creation of advanced chat flows.
  • Users report limited analytical possibilities and fewer options for advanced chat flow customization in Cognigy.AI.
  • Users enjoy Cognigy.AI overall, but note that it lacks support for extensive workflows, limiting its functionality.
  • Users experience limited analytical possibilities with Cognigy.AI, hindering advanced chat flow capabilities and overall effectiveness.

What Are Recent G2 Reviews of Cognigy.AI?

What Are G2 Users Discussing About Cognigy.AI?

Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate Verint Intelligent Virtual Assistant?

  • Personalization: 7.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.2/10 (Category avg: 8.9/10)
  • Route To Human: 6.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)

Who Is the Company Behind Verint Intelligent Virtual Assistant?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 61% Large, 25% Medium

What Do G2 Reviewers Say About Verint Intelligent Virtual Assistant?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the supportive team and ease of building bots, enhancing the overall customer experience significantly.
  • Users value the exceptional customer support from Verint, enhancing the virtual assistant's capabilities and user experience.
  • Users appreciate the ease of use of Verint Intelligent Virtual Assistant, benefiting from intuitive bot building and great support.
  • Users value the easy integrations of Verint Intelligent Virtual Assistant, appreciating the supportive team and innovative capabilities.
  • Users value the engagement support from Verint, enhancing customer experience with innovative bot capabilities and ideas.
Cons
  • Users find the access limitations frustrating, wishing for better control over NLU and smoother Salesforce integration.
  • Users find the extra costs for NLU adds limiting and desire more robust integration options with Salesforce.
  • Users face connectivity issues due to extra costs and limitations with NLU and Salesforce integration, impacting performance.
  • Users highlight cost limitations with Verint Intelligent Virtual Assistant, particularly due to extra charges for NLU features.
  • Users note the high costs for NLU add-ons, wishing for better integration and more control over bot-building.

What Are Recent G2 Reviews of Verint Intelligent Virtual Assistant?

What Are G2 Users Discussing About Verint Intelligent Virtual Assistant?

Haptik

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

Average Rating: 4.5/5.0

Total Reviews: 166

How Do G2 Users Rate Haptik?

  • Personalization: 8.4/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.2/10 (Category avg: 8.9/10)
  • Route To Human: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Haptik?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Financial Services, Insurance
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Haptik?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Haptik, which simplifies chatbot creation and enhances customer interactions.
  • Users find Haptik's helpfulness exceptional, with instant replies and a conversational feel that enhances user experience.
  • Users value the scalable solutions and custom features that enhance Haptik's versatility across various industries.
  • Users appreciate the quick and responsive customer support from Haptik, ensuring smooth chatbot integration and management.
  • Users highlight the efficient automation of Haptik, which significantly enhances their business scalability and performance.
Cons
  • Users note the missing features in Haptik, expressing a desire for more functionality and innovative service options.
  • Users experience AI limitations with Haptik, leading to misunderstandings and outdated information for customers.
  • Users find the limited features of Haptik restrict its potential and overall effectiveness compared to competitors.
  • Users often find the interface complicated and experience delays due to necessary developer attention for changes.
  • Users experience delayed response times with Haptik, which hinders the efficiency of their customer service interactions.

What Are Recent G2 Reviews of Haptik?

What Are G2 Users Discussing About Haptik?

Kenyt

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Kenyt?

  • Personalization: 9.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.7/10 (Category avg: 8.9/10)
  • Route To Human: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Kenyt?

Who Uses This Product?

  • Company Size: 58% Medium, 33% Small

What Do G2 Reviewers Say About Kenyt?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of Kenyt, finding it efficient and truly amazing.
  • Users appreciate the efficiency and responsiveness of Kenyt, optimizing their HR tasks and saving valuable time and money.
  • Users commend the integration capabilities of Kenyt, enhancing communication and marketing efficiency for business growth.
  • Users commend Kenyt for its effective business growth tools that enhance market reach and lead generation.
  • Users value the customization and flexibility of Kenyt, enhancing their marketing strategies and overall user experience.
Cons
  • Users find the limited analytics of Kenyt restricts insights from Google Ads and lacks integration with Google Analytics.
  • Users experience feature issues with Kenyt, lacking Google integration and necessary analytics capabilities for marketing.
  • Users find Kenyt's limited features disappointing, as it lacks essential Google integrations and collaboration analytics tools.
  • Users experience slow loading times with Kenyt, leading to lag in responses during usage.

What Are Recent G2 Reviews of Kenyt?

What Are G2 Users Discussing About Kenyt?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Personalization: 8.5/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 8.3/10 (Category avg: 8.9/10)
  • Route To Human: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

Netomi

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate Netomi?

  • Personalization: 9.2/10 (Category avg: 8.9/10)
  • Natural Language Understanding (NLU): 9.6/10 (Category avg: 8.9/10)
  • Route To Human: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind Netomi?

  • Seller: Netomi
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @netomi_official
    602 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    287 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Medium, 38% Small

What Are Recent G2 Reviews of Netomi?

What Are G2 Users Discussing About Netomi?