DG has helped us automating tasks in the CX department which has allowed employees to focus on other tasks that requires human attention and improved our day-to-day efficiency. DG is also great at giving a personalised response to customer inquiries and helping us find creative solutions to complicated issues. We also really appreciate the weekly meetings with our team where we are able to discuss the weekly plan and our goals. Review collected by and hosted on G2.com.

The analytic section could be a little more user friendly. Furthermore it has been challenging matching expectations on project progress, due to the resources allocated to our brand seeming to not be enough to develop our partnership to the extend we would like it to be This is not a reflection on the employees themselves but rather due to the high workload they manage due to many clients. Review collected by and hosted on G2.com.