Toast Reviews & Product Details

I really like the ease of use of Toast. I find it efficient, especially when diving into larger scale reporting. It's helpful for understanding what menus and items are selling best, as well as tracking sales and payment trends. The modifications feature is also nice, particularly for adding modifiers on the bar and ice cream sides. Setting it up was very easy, and maintaining it is super easy too, once the initial setup is done. Review collected by and hosted on G2.com.

There are some reports that just don't have the scalability I need. I think it would be better with more flexibility on the features you can sort by and report by. While it does have a lot of reporting options, I feel like for the wide scale of information, it could be improved on the reporting side. Review collected by and hosted on G2.com.

I really like how easy it is to use the handheld device for the POS with Toast. The ticketing system is also very prompt and specific, which is a big plus. It minimizes the use of paper and ink, which is great. The system is very intuitive for both customers and workers alike. It was also super easy to set up, I'd give it a 10 out of 10 and highly recommend it. I also love that receipts can be emailed, printed, or texted to the customer. Review collected by and hosted on G2.com.

I think it could be just slightly better with regards to keeping tabs as well as keeping individual receipts. Review collected by and hosted on G2.com.

I find it very easy to retain new staff on Toast. It's great for solving slow payment issues since customers can pay at the table using their card or phone. I really like the offline mode because even if the network goes down, Toast keeps working, allowing us to still take orders or payments. This gives us peace of mind when taking payments offline. The initial setup was easy too, as it was simple to connect to the printer and tablet. Review collected by and hosted on G2.com.

I don't like the frequent updates that come unexpectedly and change things we were already used to. It would be better if there were clear notes instead of long documents when updates are made. Review collected by and hosted on G2.com.

What I like best about Toast POS is its restaurant-specific all-in-one platform. It’s built purpose-fully for front-of-house and back-of-house operations—so you can take orders, process payments (including tap & contactless), manage online and in-restaurant flows, update the menu in real time, and track data from one unified system. Review collected by and hosted on G2.com.

It is highly dependent on internet connectivity and proprietary hardware. If your Wi-Fi or network goes down, or if you’re in a remote location (like a villa café in the misty mountains), operations might be hindered. Review collected by and hosted on G2.com.

I appreciate how Toast streamlines operations for businesses in the food service industry. It offers a comprehensive suite of tools designed to manage various aspects of a restaurant's day-to-day activities. The integrated system simplifies order taking, payment processing, and even inventory management. Furthermore, it provides valuable insights through reporting features, allowing for better decision-making. Overall, its focus on enhancing efficiency and customer experience is a significant benefit. Review collected by and hosted on G2.com.

Toast’s hardware is reliable, but you can’t mix and match with cheaper third‑party options. If something breaks or you want to expand, you’re buying Toast‑branded gear at Toast‑branded prices. Review collected by and hosted on G2.com.

As a consumer of Toast my favorite part is it recognizes my card number and will send me my receipt via email with out even being prompted to. I also like that it saves my information so that any retailer that uses toast it will be easy for me to make a payment with out having to find my card. Review collected by and hosted on G2.com.

Since I am only a consumer, I don't know the back end product enough to have dislikes, but as a consumer I love when restaurants use toast. Review collected by and hosted on G2.com.

Everything is much easier. You use Toast just like using any tablet. Processing credit card transactions is easy. Resolving payment-related issues is easy. At the same time, it’s extremely simple and user-friendly. In addition, the reporting system is amazing. You can view your reports in detail from every different perspective you want. And all in a very simple way. And just from your phone Review collected by and hosted on G2.com.

I think the biggest problem is the connection issue. Unfortunately, since you use it while moving around, the connection can easily drop. And when this happens, the contact with the kitchen also gets cut off, and if you don’t notice it, this connection problem can create very serious issues at the restaurant. I think this needs to be fixed Review collected by and hosted on G2.com.

I like Toast mostly for the naming convention that lets you name your own checks and tabs. It's great for keeping track of things that way. I also find it easy to search for items on the menu for the kitchen or the drink menu. The search function is simple and links to either the kitchen or the bar, which makes it convenient. Additionally, I appreciate how you can use multiple different cards to split one check very simply. Review collected by and hosted on G2.com.

I didn't like that the names of the checks actually got printed on the customer's receipt. So I probably wouldn't have that as a function. Review collected by and hosted on G2.com.

I like that Toast is easy to operate. It's great how I don't have to go to different apps to check my schedule or get my paystubs—everything is in one app. Toast makes it simple to see if I need to call off or get PTO, and I can easily select what I need from the app. Setting up Toast was very easy, and I didn't need any help with it. It's like Superman—very dependable. I give it a rating of 10 and would tell anyone that I have the best app for them to use. Review collected by and hosted on G2.com.

I didn’t dislike anything about the app Review collected by and hosted on G2.com.

I use Toast for handling clock-ins, clock-outs, and paying the staff, and it also helps me provide reports on which menu items are selling and which are just taking up space. It's very effective for handling the in-and-out analysis of my organization. I like that it syncs with a place website directly, so I don't have to manually add things. The initial setup of Toast was very easy. Review collected by and hosted on G2.com.

I don't like Toast's closed ecosystem, especially with its hardware and payment system. The hardware & system lock-in can be a bit restrictive. Review collected by and hosted on G2.com.