# Toast vs Upserve Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Toast excels in providing comprehensive reporting features, with users highlighting its ability to generate detailed sales summaries and labor reports. This functionality helps businesses analyze menu performance effectively, while Upserve users appreciate its intuitive reporting system, though it may not be as robust as Toast's offerings.
- **Users say** that Toast's ease of use is a significant advantage, particularly for new staff training. Reviewers mention that the platform simplifies clock management and payment processing, making it easier to retain employees. In contrast, while Upserve is also described as intuitive, some users feel it may not fully meet their specific workflow needs.
- **According to verified reviews** , Toast's offline mode is a standout feature, allowing operations to continue seamlessly even during network outages. This reliability is crucial for restaurants, whereas Upserve does not emphasize similar offline capabilities, which could be a drawback for some users.
- **Reviewers mention** that Upserve shines in its accounting features, receiving high praise for its capabilities in managing financials. Users appreciate its potential for integrating AI to enhance order management. However, Toast also offers solid accounting tools, though they are not as highly rated as Upserve's.
- **G2 reviewers highlight** that Toast has a larger market presence and a more extensive user base, which contributes to its higher overall satisfaction ratings. With 342 total reviews compared to Upserve's 87, Toast's feedback is more diverse and recent, indicating a more reliable assessment of its performance.
- **Users report** that both platforms offer strong menu building capabilities, but Toast edges out with a slightly higher rating. Reviewers appreciate Upserve's menu management features, yet Toast's tools are noted for being more user-friendly and effective in optimizing menu items based on sales data.



| | Toast | Upserve | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 369 | 90 | 
| **Largest Market Segment** | Small-Business (66.3% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | Starting at $0.00 Per Month | $99 per month | 

---
## Top Pros & Cons

### Toast

Pros:
- Ease of Use (93 reviews)
- Intuitive (33 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (19 reviews)

### Upserve

**Not enough data**

---
## Ratings Comparison
| Rating | Toast | Upserve | 
|---|---|---|
  | **Meets Requirements** | 8.5 (271 reviews) | 8.2 (76 reviews) | 
  | **Ease of Use** | 8.8 (272 reviews) | 8.9 (76 reviews) | 
  | **Ease of Setup** | 8.2 (184 reviews) | 8.5 (54 reviews) | 
  | **Ease of Admin** | 8.5 (161 reviews) | 8.5 (54 reviews) | 
  | **Quality of Support** | 7.8 (261 reviews) | 7.6 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (162 reviews) | 8.1 (54 reviews) | 
  | **Product Direction (% positive)** | 8.3 (261 reviews) | 6.9 (76 reviews) | 

---
## Pricing

### Toast

#### Entry-Level Pricing

Plan: Starter Kit

Price: Starting at $0.00 Per Month

Description: Ideal for small restaurants who need one or two terminals to get up and running.

Key Features:
- Cloud-based point of sale
- Hardware configuration including one terminal
- Real-Time Sales & Menu Reporting

[Browse all 3 editions](https://www.g2.com/products/toast/pricing)

#### Free Trial

No

### Upserve

#### Entry-Level Pricing

Plan: One Terminal

Price: $99 per month

Key Features:
- Menu Consultation and guided onboarding and installation
- Upserve Core Platform with Upserve Payments
- Guest Insights

[Browse all 4 editions](https://www.g2.com/products/upserve-2019-05-21/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.4/10 | 54 |
| **Upserve** | N/A | N/A |

#### Core HR

| Feature | Toast | Upserve | 
|---|---|---|
| **Organization Management** | 8.2 (14 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.9 (14 reviews) | Not enough data | 
| **Expense Management** | 8.3 (7 reviews) | Not enough data | 
| **Salary Structures** | 8.0 (11 reviews) | Not enough data | 
| **Compliance** | 9.0 (13 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Toast | Upserve | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform

| Feature | Toast | Upserve | 
|---|---|---|
| **Customization ** | 7.5 (36 reviews) | Not enough data | 
| **Integration APIs** | 7.3 (28 reviews) | Not enough data | 
| **Internationalization** | 8.1 (25 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (40 reviews) | Not enough data | 
| **Performance** | 7.9 (38 reviews) | Not enough data | 
| **Mobility** | 8.2 (34 reviews) | Not enough data | 
| **Reporting** | 8.1 (40 reviews) | Not enough data | 
| **Dashboards** | 8.1 (37 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.1/10 | 47 |
| **Upserve** | N/A | N/A |

#### Employee Self Service

| Feature | Toast | Upserve | 
|---|---|---|
| **Web Portal** | 8.4 (38 reviews) | Not enough data | 
| **Benefits Manager** | 7.6 (22 reviews) | Not enough data | 
| **Mobile** | 7.7 (32 reviews) | Not enough data | 

#### Administration

| Feature | Toast | Upserve | 
|---|---|---|
| **Payroll Entry** | 8.4 (41 reviews) | Not enough data | 
| **Time Off Accrual** | 8.1 (32 reviews) | Not enough data | 
| **Direct Deposit** | 8.6 (39 reviews) | Not enough data | 
| **Expense Reimbursement** | Feature Not Available | Not enough data | 
| **Pre-tax Deductions** | 8.1 (31 reviews) | Not enough data | 
| **Wage Garnishment** | 7.7 (30 reviews) | Not enough data | 
| **Approvals** | 7.8 (29 reviews) | Not enough data | 
| **Check/W-2 Printing** | 8.4 (37 reviews) | Not enough data | 
| **Check/W-2 Delivery** | 8.5 (36 reviews) | Not enough data | 

#### Taxes

| Feature | Toast | Upserve | 
|---|---|---|
| **Tax Calculation** | 8.4 (38 reviews) | Not enough data | 
| **Tax Filing** | 8.2 (32 reviews) | Not enough data | 
| **Automatic Tax Payment** | 8.4 (30 reviews) | Not enough data | 

#### Integration

| Feature | Toast | Upserve | 
|---|---|---|
| **API / Integration** | 7.6 (28 reviews) | Not enough data | 
| **Time Tracking Integration** | 8.3 (33 reviews) | Not enough data | 
| **Accounting Integration** | 8.1 (26 reviews) | Not enough data | 
| **Core HR Integration** | 7.5 (25 reviews) | Not enough data | 

#### Platform

| Feature | Toast | Upserve | 
|---|---|---|
| **Reporting and Dashboards** | 7.8 (45 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (45 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (45 reviews) | Not enough data | 
| **Scalability** | 8.2 (37 reviews) | Not enough data | 

### Retail POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Upserve** | N/A | N/A |

#### POS

| Feature | Toast | Upserve | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Barcode Scanning** | Not enough data | Not enough data | 
| **Hardware Integration** | Not enough data | Not enough data | 
| **Price Adjustments** | Not enough data | Not enough data | 
| **Receipts** | Not enough data | Not enough data | 

#### Marketing

| Feature | Toast | Upserve | 
|---|---|---|
| **Loyalty Programs** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 

#### Administration

| Feature | Toast | Upserve | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 

### Restaurant POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 191 |
| **Upserve** | 8.6/10 | 30 |

#### Administration

| Feature | Toast | Upserve | 
|---|---|---|
| **Menu Building** | 8.8 (148 reviews) | 8.4 (26 reviews) | 
| **Inventory Management** | 8.0 (88 reviews) | 7.5 (19 reviews) | 
| **Employee Scheduling** | 7.6 (71 reviews) | 7.8 (9 reviews) | 
| **Accounting** | 8.3 (115 reviews) | 9.2 (19 reviews) | 
| **Reporting & Analytics** | 8.7 (157 reviews) | 9.6 (27 reviews) | 
| **Loyalty Management** | 8.1 (93 reviews) | 8.1 (14 reviews) | 

#### Meal Service

| Feature | Toast | Upserve | 
|---|---|---|
| **Payment Gateway** | 8.8 (147 reviews) | 9.0 (27 reviews) | 
| **Table Management** | 8.9 (114 reviews) | 8.8 (23 reviews) | 
| **Check Adjustment** | 8.7 (147 reviews) | 8.8 (26 reviews) | 
| **Kitchen Tickets** | 8.9 (141 reviews) | 8.9 (26 reviews) | 
| **Takeout & Delivery** | 8.7 (130 reviews) | 8.3 (19 reviews) | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 94 |
| **Upserve** | 9.2/10 | 18 |

#### Platform Basics

| Feature | Toast | Upserve | 
|---|---|---|
| **Reporting** | 8.6 (74 reviews) | 8.8 (11 reviews) | 
| **Interoperability** | 8.3 (58 reviews) | 9.0 (7 reviews) | 

#### Back Office

| Feature | Toast | Upserve | 
|---|---|---|
| **Accounting** | 8.7 (65 reviews) | 9.4 (11 reviews) | 
| **Employee Management** | 8.1 (71 reviews) | 9.7 (11 reviews) | 
| **Analytics** | 8.6 (72 reviews) | 9.2 (14 reviews) | 
| **Inventory Management** | 7.8 (45 reviews) | 8.0 (9 reviews) | 

#### Front of Office

| Feature | Toast | Upserve | 
|---|---|---|
| **POS** | 9.2 (81 reviews) | 9.6 (17 reviews) | 
| **Table Management** | 8.7 (62 reviews) | 9.4 (13 reviews) | 
| **Kitchen Ticketing** | 8.8 (76 reviews) | 9.2 (16 reviews) | 
| **Reservations** | 7.3 (40 reviews) | Not enough data | 

#### Platform Data

| Feature | Toast | Upserve | 
|---|---|---|
| **Dashboard** | 9.0 (72 reviews) | 9.6 (12 reviews) | 

#### Agentic AI - Restaurant Management

| Feature | Toast | Upserve | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Toast | Upserve | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Upserve** | N/A | N/A |

#### Generative AI

| Feature | Toast | Upserve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Restaurant Marketing Tools

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Upserve** | N/A | N/A |

#### Customer Data and Insights

| Feature | Toast | Upserve | 
|---|---|---|
| **Customer Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Toast | Upserve | 
|---|---|---|
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **SMS & Push Notifications** | Not enough data | Not enough data | 

#### Engagement and Retention

| Feature | Toast | Upserve | 
|---|---|---|
| **Offers Management** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Integration and Compliance

| Feature | Toast | Upserve | 
|---|---|---|
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Compliance and Consent Management** | Not enough data | Not enough data | 

### POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Upserve** | N/A | N/A |

#### Payments

| Feature | Toast | Upserve | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **Split Payments** | Not enough data | Not enough data | 
| **Discounts** | Not enough data | Not enough data | 
| **Voided/Refunded Payments** | Not enough data | Not enough data | 
| **Store Credit Allocation** | Not enough data | Not enough data | 
| **Tip Adjustments** | Not enough data | Not enough data | 
| **Offline Payments** | Not enough data | Not enough data | 
| **Multidevice Payment Acceptance** | Not enough data | Not enough data | 
| **Next Day Deposits** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Toast | Upserve | 
|---|---|---|
| **Employee Accounts** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Commission Tracking** | Not enough data | Not enough data | 
| **Tab Allocation** | Not enough data | Not enough data | 
| **Log/Shift Notes** | Not enough data | Not enough data | 
| **Staff Scheduling** | Not enough data | Not enough data | 
| **Floor Plans** | Not enough data | Not enough data | 

#### Customer Management

| Feature | Toast | Upserve | 
|---|---|---|
| **Loyalty Membership** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Credit Card Filing** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Toast | Upserve | 
|---|---|---|
| **Track Inventory** | Not enough data | Not enough data | 
| **Inventory Notifications** | Not enough data | Not enough data | 
| **Product Organization** | Not enough data | Not enough data | 
| **Multilocation Inventory Tracking** | Not enough data | Not enough data | 

#### Integrations

| Feature | Toast | Upserve | 
|---|---|---|
| **Accounting Integrations** | Not enough data | Not enough data | 
| **Inventory Management Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 

#### Analytics

| Feature | Toast | Upserve | 
|---|---|---|
| **Sales Tracking** | Not enough data | Not enough data | 
| **Guest Counts** | Not enough data | Not enough data | 
| **End of Day Reports** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)

**Unique to Toast (5):** [Restaurant Marketing Tools Software](https://www.g2.com/categories/restaurant-marketing-tools), [Retail POS Systems](https://www.g2.com/categories/retail-pos), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [HCM Software](https://www.g2.com/categories/hcm-software)



---
## Reviewer Demographics

### By Company Size

| Segment | Toast | Upserve | 
|---|---|---|
| **Small-Business** | 66.3% | 77.3% | 
| **Mid-Market** | 32.2% | 17.0% | 
| **Enterprise** | 1.5% | 5.7% | 

### By Industry

#### Toast

- **Restaurants:** 51.4%
- **Food & Beverages:** 26.6%
- **Hospitality:** 6.3%
- **Accounting:** 1.8%
- **Financial Services:** 0.9%
- **Food Production:** 0.9%
- **Entertainment:** 0.9%
- **Information Technology and Services:** 0.9%
- **Consumer Goods:** 0.9%
- **Real Estate:** 0.9%
- **Other:** 8.5%

#### Upserve

- **Food & Beverages:** 37.5%
- **Restaurants:** 31.8%
- **Hospitality:** 12.5%
- **Retail:** 4.5%
- **Wine and Spirits:** 3.4%
- **Entertainment:** 2.3%
- **Music:** 1.1%
- **Mental Health Care:** 1.1%
- **Marketing and Advertising:** 1.1%
- **Investment Management:** 1.1%
- **Other:** 3.4%

---
## Alternatives

### Alternatives to Toast

- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1262 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (388 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (237 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4224 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6441 reviews)
- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Clover](https://www.g2.com/products/clover/reviews) — 3.9/5 stars (107 reviews)

### Alternatives to Upserve

- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1262 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (388 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews)
- [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) — 4.3/5 stars (54 reviews)
- [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews)

---
## Top Discussions

### Toast

- Title: [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) — 2 comments, 1 upvote
  > **Top comment:** "I would advise against it. They are made for restaurants, and even that isn’t handled very well. "
- Title: [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) — 1 comment, 1 upvote
  > **Top comment:** "Yes"
- Title: [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) — 1 comment, 1 upvote
  > **Top comment:** "You can sit down at home;
- Check to reports & Sales
- Update menus
- Payroll
- Dispute charges or any credit card problem
- Great marketing opportinute"
- Title: [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) — 1 comment, 1 upvote
  > **Top comment:** "yes, and much more. 
they can do inventory, payroll, & martketing
"
- Title: [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) — 1 comment, 1 upvote
  > **Top comment:** "able to handle offline mode. 
This is very important that not many systems can do this. 
(toast is great offline)"

### Upserve

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/toast-vs-upserve-2019-05-21)