What do users say about Toast?

I've had a great experience using toasttab for our restaurant/market concept. The whole system both on desktop and POS is straight forward and completely user-friendly for both our restaurant and retail needs. Using it required virtually no training, and for any questions that arose the desktop version is full of an encyclopedia of help guides and tutorials. The reporting features are wonderful. All of the data that we need to track sales, labor, pmix, and drawer counts is right at our fingertips. The systems seamlessly integrated with our other software to allow us to track everything. When I have had to call customer support they are extremely helpful and the screen sharing feature comes in super handy when trying to explain the issues we are seeing on our end. My Chef's and myself use almost every feature every day. Review collected by and hosted on G2.com.

Having an inventory feature available that does not cost extra and integrates with our other software would be very helpful. Review collected by and hosted on G2.com.

Consistency, it always works. Articles are helpful. Review collected by and hosted on G2.com.

Reports, they are very basic and are not helpful when trying to utilize data to improve the business. For example, it is kind of ridiculous that you cannot highlight individual job codes when looking at the labor reports. This would be helpful when calculating FOH and BOH labor. Instead, we have to manually find that number. Also, the way the menus are organized doesn't make sense, some tabs disappear when you go to a different page, and you have to return to the home screen to go to a different tab. Customer support is only good if you get a good person, lots of techs don't seem to know what they are doing. Review collected by and hosted on G2.com.

I like all the different reports that are available. I also like how Toast Payroll empowers employees by being able to make their own changes to their profile, or even the ability to access it after termination (along with W2s). Review collected by and hosted on G2.com.

I don't like that I have to call Toast Payroll in order to set up an off-cycle payroll, it's just inefficient. Also, there have been times where Toast POS has not integrated properly when running payroll, so we still have to check against the POS instead of safely assuming all the hours came over as they should have been (just last month, none of the OT exported over from the POS and that made Payroll more tedious). Review collected by and hosted on G2.com.

It's accessibility. For years POS systems were poorly optimized, Toast fixed that, anyone can learn it easily. Review collected by and hosted on G2.com.

The back end is a little obtuse, it could be much simpler Review collected by and hosted on G2.com.

The POS is fine and does what it is supposed to do most of the time. When issues arise be prepared to wait weeks for any sort of resolution and it is most common to just be ignored for weeks on end by the customer care team. Review collected by and hosted on G2.com.

Customer service is atrocious. We are still waiting for deposits from Toast for sales we did over six weeks ago. No one responds. Review collected by and hosted on G2.com.

The best part about toasttab.com is easy implementation of its modules. There are so many features that can be added on to the platform that can completely change the way we interact with POS software. A prime example of this would be XtraChef Pro, Toast's inventory management module. It can save countless hours of the inventory and ordering process workflow, and provide a living, breathing inventory that updates in real-time based on the items "rung in" by FoH staff! Top it off with the ability to take a picture of an invoice and allow Toast AI to not only add it to the existing inventory, but to go through it line-by-line and create a pricing history for all items. For those who order the same ingredient from multiple purveyors, XtraChef Pro is a dream come true. Review collected by and hosted on G2.com.

There really are no drawbacks from toasttab.com if integrated properly. Review collected by and hosted on G2.com.

Cars made the horse and buggy obsolete. Toast makes building complicated menus and multistep website ordering a thing of the past. There isn't one client I've referred to Toast that isn't blown away by its ease of setup, use, support, and features. Its inventory management and COGS analysis shows them where they need to adjust pricing to stay profitable too. This is simply a must-have tool for ANY food service business. Review collected by and hosted on G2.com.

Nothing. Toast is an amazing platform and service. Review collected by and hosted on G2.com.

The integration from the host at the front door to the vendors at the back door. Review collected by and hosted on G2.com.

I'm pretty tech savvy and some of the front end onboarding is a little tricky. Wish there was more support. Review collected by and hosted on G2.com.

Toast/toasttab.com are a solid and industry standard user experience Review collected by and hosted on G2.com.

I truly wish toast reporting was more capable. reports are basic and insights (especially analysis), unfortunately, must be gained on your own. Review collected by and hosted on G2.com.

I love the ease of use, customer support, and number of features. It makes business much easier. Review collected by and hosted on G2.com.

The only downside I've found is having to log into multiple platforms for integration, but this does not interfere with business. Review collected by and hosted on G2.com.