Toast Reviews & Product Details

Toast is an all-in-one restaurant point of sale (POS) and restaurant management platform built specifically for the food service industry. Restaurants, bars, cafés, food trucks, and multi-location restaurant groups use Toast to run front of house, back of house, and off-premise service on a single system. The platform includes POS terminals and the Toast Go® 2 handheld, kitchen display systems, online ordering and delivery, digital and QR code menus, integrated payment processing, inventory management, reporting and analytics, email and SMS marketing, loyalty and gift cards, and Toast Payroll & Team Management for scheduling, time tracking, tip pooling, and payroll.

Seller

Toast

Discussions

Toast Community

Languages Supported

English, Korean, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Jennifer Gonzales

Used by Tapcheck and 2 others

Beta

Pricing

Pricing provided by Toast.

Basic

$899.00

Per User With One-Time Purchase

View More Pricing Information

Toast Integrations

(10)

Verified by Toast

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Toast Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Toast, and what problem is it built to solve?

Toast is an all-in-one restaurant point-of-sale and management system. It brings point of sale, payment processing, online ordering and delivery, kitchen display systems, inventory management, marketing and loyalty, and payroll and team management together in one system for restaurants of every size.

What languages does Toast support?

Toast supports 4 languages: Chinese (Simplified), English, Korean, and Spanish.

What company sizes and industries is Toast the best fit for?

Toast is best represented by small and mid-market restaurant teams, with restaurants the clearest industry fit.

Small businesses: Teams with 50 or fewer employees form a strong part of the positive user base.
Mid-market businesses: Teams with 51–1,000 employees are also well represented.
Restaurants: Restaurant operators make up the strongest industry cluster.
Food and beverage businesses: This is another recurring industry segment.

How long does it take to implement Toast across a team?

Toast implementations are most commonly reported as going live in under a month, with some teams up and running in less than a day. More involved setups can take longer, especially when menu configuration and onboarding require extra work.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also common
1–3 months	Less common
3 months or longer	Occasional

What customer support options does Toast provide, and how do users find the overall support experience?

Toast’s support experience is mixed: users describe helpful, knowledgeable assistance and quick fixes, but also slow responses and difficulty getting complex issues resolved. Some find that answers vary between representatives or that an issue needs several escalations before it is addressed.

What is the experience like for teams switching to Toast from another tool?

Switching to Toast often means moving from an older or less connected POS to a more modern system with easier menu changes, remote access, reporting, and restaurant workflows such as online ordering and handheld service. Prior systems include restaurant POS platforms such as Aloha, Micros, and Digital Dining, as well as general-purpose POS tools such as Square and Clover. Users value the added functionality and simpler day-to-day use, though implementation and menu setup can take effort, and the transition is not always smooth.

What tools and platforms does Toast integrate with, and how do these integrations help users get more value from the product?

Toast offers 10 integrations, and users describe them as useful for connecting restaurant workflows and cutting down on manual entry.

Delivery and online ordering: DoorDash, Uber Eats, and Grubhub.
Scheduling and workforce: 7shifts and Sling.
Accounting: QuickBooks and Xero.

When connections work well, orders and related information can flow into the POS and make daily operations more coordinated. Users also note that setup and behavior can vary between integration partners.

What features or capabilities could make Toast even more useful?

Toast could be more useful with greater flexibility in reporting and in configuring restaurant workflows. The most recurring improvement areas are:

More adaptable reporting: Add richer filters, date comparisons, and labor or menu-level detail to make analysis and exports more useful.
More control over menus and service workflows: Expand modifier logic, menu configuration, and multi-location controls so teams can match the system more closely to their operations.
More flexible tip and labor tools: Offer additional ways to configure tip pools and manage related employee workflows.

G2 reviews are authentic and verified.

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Chris F.

Restaurant Systems Engineer

Mid-Market (51-1000 emp.)

4/29/2026

"Solid with Great Integration, Needs Better Flexibility"

3.5/5

What do you like best about Toast?

I find Toast's integration with third-party ordering systems valuable. The handheld feature is easy for servers to use for taking guest orders. We use DoorDash along with Toast, and the menu and photos integrate nicely. Review collected by and hosted on G2.com.

What do you dislike about Toast?

The system is incapable of using if-then-else logic, so setting conditional rules for menu items is not easy. The discount system for combos is overly complicated and often doesn't provide expected results. The multi-restaurant package isn't ready for prime time, with many limitations, particularly with menu pricing and item routing. Toast support takes an exceptionally long time to resolve issues and there are several settings we as users don't have access to. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

9/21/2026

"If I had it to do over again, I wouldn't"

0/5

What do you like best about Toast?

It is user friendly and intuitive. I used to like how helpful Toast support was over 6 months ago. Now support is pretty unsupportive. They force you into talking to Ry, the AI assistant who 9 out of 10 times can't help, then they transfer you to a live agent and not much else happens after that Review collected by and hosted on G2.com.

What do you dislike about Toast?

Lack of support from customer care. Being forced into talk to an AI chatbot. Device specialists not really helpful and instead of offering solutions, offer workarounds or shortcuts. Review collected by and hosted on G2.com.

Que T.

Cook

Small-Business (50 or fewer emp.)

Originally submitted 4/16/2026

"Effortless Shift Management with Timely Reminders"

5/5

What do you like best about Toast?

I like how Toast helps me organize my hours and tells me my total hours, which is really beneficial for managing my shifts. I also appreciate how it reminds me when my shift is coming up, reducing the chances of being late. The initial setup was easy, which was a plus. Review collected by and hosted on G2.com.

What do you dislike about Toast?

how they sometimes don't send notifications Review collected by and hosted on G2.com.

Kaitlyn H.

IT/ Business Manager

Mid-Market (51-1000 emp.)

1/15/2026

"Intuitive POS with Seamless Integrations"

5/5

What do you like best about Toast?

I really like the ease of use of Toast. I find it efficient, especially when diving into larger scale reporting. It's helpful for understanding what menus and items are selling best, as well as tracking sales and payment trends. The modifications feature is also nice, particularly for adding modifiers on the bar and ice cream sides. Setting it up was very easy, and maintaining it is super easy too, once the initial setup is done. Review collected by and hosted on G2.com.

What do you dislike about Toast?

There are some reports that just don't have the scalability I need. I think it would be better with more flexibility on the features you can sort by and report by. While it does have a lot of reporting options, I feel like for the wide scale of information, it could be improved on the reporting side. Review collected by and hosted on G2.com.

Jacob Z.

VIP Retention Manager

Mid-Market (51-1000 emp.)

1/15/2026

"Streamlined Restaurant Operations with Ease"

5/5

What do you like best about Toast?

I really like how easy it is to use the handheld device for the POS with Toast. The ticketing system is also very prompt and specific, which is a big plus. It minimizes the use of paper and ink, which is great. The system is very intuitive for both customers and workers alike. It was also super easy to set up, I'd give it a 10 out of 10 and highly recommend it. I also love that receipts can be emailed, printed, or texted to the customer. Review collected by and hosted on G2.com.

What do you dislike about Toast?

I think it could be just slightly better with regards to keeping tabs as well as keeping individual receipts. Review collected by and hosted on G2.com.

Shihan S.

Program Manager

Small-Business (50 or fewer emp.)

10/28/2025

"Comprehensive all in one cloud based Restaurant POS System"

5/5

What do you like best about Toast?

What I like best about Toast POS is its restaurant-specific all-in-one platform. It’s built purpose-fully for front-of-house and back-of-house operations—so you can take orders, process payments (including tap & contactless), manage online and in-restaurant flows, update the menu in real time, and track data from one unified system. Review collected by and hosted on G2.com.

What do you dislike about Toast?

It is highly dependent on internet connectivity and proprietary hardware. If your Wi-Fi or network goes down, or if you’re in a remote location (like a villa café in the misty mountains), operations might be hindered. Review collected by and hosted on G2.com.

What problems is Toast solving and how is that benefiting you?

Toast solves the problem of managing multiple restaurant systems by bringing everything—POS, online ordering, payments, inventory, and reporting—into one integrated platform. It streamlines order processing between servers and the kitchen, reducing errors and improving speed of service. For me, this means smoother operations, real-time visibility into sales and performance, and easier management of menu updates and customer transactions—all from a single dashboard. Review collected by and hosted on G2.com.

alex c.

Receptionist

Small-Business (50 or fewer emp.)

4/18/2026

"Convenient and User-Friendly Tool, But Needs Better Document Organization"

5/5

What do you like best about Toast?

I used Toast as a hostess and found it really convenient to use. It allowed employees to access everything seamlessly, which stood out to me. I appreciated how easy and accessible the app was; it was very user-friendly. Logging in and navigating it was super easy. I'd recommend Toast a 10 because every time I go to a restaurant and see they use Toast, I get happy. Review collected by and hosted on G2.com.

What do you dislike about Toast?

I think what could work better is understanding how to get tax documents, they seemed a little scattered. Review collected by and hosted on G2.com.

Jim M.

owner/chef

Small-Business (50 or fewer emp.)

5/25/2026

"Great Integrations, but Crippling Fees and Atrocious Customer Service"

2/5

What do you like best about Toast?

its great for integrations and its very data driven. End of year data and bar graphs are extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Toast?

customer service is autrocious and the software fees are crippling Review collected by and hosted on G2.com.

Jose P.

QC Technician

Small-Business (50 or fewer emp.)

1/15/2026

"Toast Streamlines Restaurant Operations with Powerful All-in-One Tools"

5/5

What do you like best about Toast?

I appreciate how Toast streamlines operations for businesses in the food service industry. It offers a comprehensive suite of tools designed to manage various aspects of a restaurant's day-to-day activities. The integrated system simplifies order taking, payment processing, and even inventory management. Furthermore, it provides valuable insights through reporting features, allowing for better decision-making. Overall, its focus on enhancing efficiency and customer experience is a significant benefit. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Toast’s hardware is reliable, but you can’t mix and match with cheaper third‑party options. If something breaks or you want to expand, you’re buying Toast‑branded gear at Toast‑branded prices. Review collected by and hosted on G2.com.

What problems is Toast solving and how is that benefiting you?

Disconnected front‑of‑house, back‑of‑house, and online systems

Restaurants often juggle separate tools for POS, online ordering, kitchen routing, payroll, and reporting. Toast unifies these into one connected platform so orders flow cleanly from server → kitchen → payment → reporting. Review collected by and hosted on G2.com.

Erik R.

Owner

Small-Business (50 or fewer emp.)

4/16/2026

"Unbelievably bad."

0/5

What do you like best about Toast?

POS but quite frankly it's nothing special. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Disaster to onboard. Software is constantly causing issues with our customers. Toast support is absolute garbage. Most of the time support can't even assist you. Review collected by and hosted on G2.com.