What do users say about Toast?

Reporting system is very very good. they have live reporting system. Review collected by and hosted on G2.com.

Billing customer services they do not reach out until 7-8 days they should have it connect right away. Review collected by and hosted on G2.com.

Toast is an very easy to use and modern platform. The staff pick it up very quickly. It generally makes operations pretty smooth. It integrates with other systems very well so greet data access. Review collected by and hosted on G2.com.

A recent update to the user experience is not as streamlined as I think Toast hopes it to be. After several months using it there are still some challenges and difficulty navigating that weren't there before. Review collected by and hosted on G2.com.

Toast is super User friendly and easy to navigate. The search option helps expedite focus areas throughout the day. Review collected by and hosted on G2.com.

Nothing to dislike, I thoroughly enjoy using. Review collected by and hosted on G2.com.

Toast has been the best for both business acumen as well as transparency. We are able to update and see everything in real time. A huge game changer in a multi-unit business. Review collected by and hosted on G2.com.

Payroll has been a struggle. Also when we have staff from a different unit come over to help it is thinking we are all one company. Been a challenge. Review collected by and hosted on G2.com.

***Functionality***

- Cloud-hosted service means no need for an on-site server, and all changes can be made remotely.

- Changes can be saved, then published. You can change things during business hours and not worry about every small change being updated to the POS as you change settings or build menus.

- Reports are deep and customizable. Everything can be exported to CSV files if you want to use data in outside sheets.

***UI***

- Website UI is clean, modern, and intuitive. Options are presented in ways that make sense and are easy to find. Search function on the website makes it easy to find settings that might otherwise be hidden behind a couple menus.

- POS and handheld UI is clean and straightforward as well. Training is fairly simple as everything is presented clearly.

- Customer facing UI is clear and minimalist.

***Hardware***

- Professional, modern, and durable hardware. No more bulky terminals collecting dust in corners.

- Terminals are slim but sturdy.

- Handhelds provide lots of functionality including credit card payments via swipe, chip, or tap to pay.

- Handhelds can take a beating. These things have been dropped countless time but yet to have a cracked screen in 1 year+ with 8 handhelds in use.

- Ticket and receipt printers work great, are very durable and cheaper than their legacy Epson counterparts. Review collected by and hosted on G2.com.

***Cloud Service Outages***

- Cloud services are excellent for their purpose, but when these go down during service, it can cause lots of confusion as customers try to use QR codes that are not communicating with our terminals and printers.

- Offline mode works great during internet outages, but all QR codes must be pulled to prevent customers from placing orders we won't receive. Review collected by and hosted on G2.com.

I love that I can correct errors check sales see what's selling the most and perform payroll duties easily and with confidence Review collected by and hosted on G2.com.

There is nothing I dislike. I just haven't been able to embrace the new pos screen because I don't know how to make special requests or add dollars to extra items Review collected by and hosted on G2.com.

- Cloud Hosted service and Maintenance

- Customized and Changes can be done as required (Moderate)

- Reports and Menu Price can be Updated

- Templates can be well designed Review collected by and hosted on G2.com.

- Unscientific Calculation of Prices

- Worst Support I have ever seen

- Fewer Options to work with

- Not an Outreach for the cafe or any Indian Restaurants

- Less Service compared to other Key Players in the Market Review collected by and hosted on G2.com.

Initially on paper, ToastTab is that solution for restaurant operators that the doctor ordered, however, buyer should be aware this companies ethics are suspect at best. Review collected by and hosted on G2.com.

In addition to providing point-of-sale cloud services for restaurant operators, the company features several add-ons, i.e. online, ordering, access to the Toast API for third-party vendors, loyalty program, online email marketing. Recently Toast implemented a $.99 service charge, where Toast is charging the restaurants customers this fee. Please note that restaurants already pay a monthly subscription service fee for the ability to have online ordering.

For many different reasons this type of $.99 fee that Toast is putting on the back of our customers is unacceptable. Now post pandemic, fast food/quick serve Restaurants are already catching backlash for having tip suggestions during the checkout process now a $.99 charge is the straw that's breaking the camels back. Although during check out toast does mention that they are the collector of the $.99, however, our customers don't see the distinction and know nothing about "Toast". Review collected by and hosted on G2.com.

It is easy to use, program, and trouble shoot. I can add, and change settings and update menus from my phone. It is easy to train new staff on Toast, and it is convenient to monitor realtime sales from anywhere. Review collected by and hosted on G2.com.

The integration with other software can be difficult to set up and a little buggy sometimes. Review collected by and hosted on G2.com.

The UI is very user friendly, Training for the system is not that high, easy to learn. Customer support is very prompt and fast in responding. A lot of features that we need in our restaurant and it integrates with other system like Sling and Beengo. Review collected by and hosted on G2.com.

Some minor downtime but it's not very frequent. Review collected by and hosted on G2.com.