G2

Dee J.

Mid-Market (51-1000 emp.)

5/21/2020

"Dialpad is quick, Efficient and Extremely easy to use."

5/5

What do you like best about Dialpad Support?

I like that you can use it from your computer or your phone. I really like that we are able to use it within different departments for our company as well as individual team members. The fact that there is a text feature is super nice and is something we didn't have with our previous provider. Text messaging is used a lot these days so having it tied into our phone system is one of the greatest ideas. I like that we have the option to mark ourselves not available. I also like the do not disturb option. When we miss a call the system automatically puts us in Do not disturb status which is really nice in case we forget to do it on our own. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Occasionally I will get a missed call but no ring. Overall everything has been a breeze in the park. We have little complaints from team members. I did experience an issue but only twice. The issue was that it said I had a missed call but my phone did not ring. We submitted a ticket for that and had not had that problem anymore. Other than that there are no other dislikes. I only wish we would have moved over sooner. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

DialPad is very Quick and Easy to use. I would say to anyone wanting to switch just to do it. They will not be dissatisfied. It was an easy transition and we were able to do some testing prior to. That was super helpful. You can have voicemail and have all your different departments within one app. You can use DialPad from your phone or from your computer so it makes it easier for when you are on the go. You can also set it up to where it has your regular schedule so you are not disturbed during off hours. You can hit do not disturb for times you are in a meeting or busy. You can also use the text message feature which is really convenient. We are also able to warm transfer calls even when we called the wrong team member or department. With our previous phone system if we called the wrong team member or department and needed to call again we were unable to transfer that call. We would have to have that team member reach out to the caller and at times they were no longer available so that was very hard to have to deal with. I think overall there are way more good things to say about DialPad and very little improvements that need to be made. Of course we can always make things better so I look forward to see what changes and enhancements are yet to come. Thank you DialPad. I think Dialpad is one of the most simplest phone systems I have used in all my experience at different companies. And not simple as in you get less but simple as in it is not hard to navigate. Plus you have all these extra features and that doesn't take away from the quality. I have only heard good things about DialPad from my peers. We have received different opportunities to provide feedback and have received feedback. All the feedback discussed has been overall positive. I know that my direct manager has asked that we continue to use Dialpad to communicate to one another and if we experience any issues to report these issues which will only help make things better. Thus far it has been a wonderful experience and things can only continue to get better from here. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

We have solved any audio issues we were experiencing. The benefits are that we are able to communicate to teams within the organization during this Quarantine. Now that we have moved over we are able to stay in contact with all employees and reduce the need to use our personal cell phones during this time. Having to use our personal devices for company use was not the easiest and there were certain cases where company devices were being lent out. There was a huge delay in our communication across the board and this was very challenging. Now that we are using Dialpad we have seen a vast improvement in our communication. Things are running a lot smoother. We have reduced communication delays. Our phone data numbers have improved. We have improved in different areas and teams which is very helpful. Review collected by and hosted on G2.com.