# Amazon Connect vs Dialpad Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Amazon Connect excels in **ease of use** , with users highlighting its intuitive interface that makes finding previous calls seamless. Features like AI summaries and customizable filters enhance the user experience significantly.
- **Users say** Dialpad Support is **feature-rich** and easy to navigate, with specific praise for the voicemail drop feature, which simplifies communication tasks. However, some users feel that the support team, particularly at the level 1 group, could improve in resolving issues more effectively.
- **According to verified reviews** , Amazon Connect stands out for its **flexibility and scalability** , allowing teams to quickly build and customize their cloud contact center. This adaptability is particularly beneficial for businesses looking to integrate with AWS services.
- **Reviewers mention** that while Dialpad Support is user-friendly, it faces challenges in **overall support quality** , with some users expressing a desire for more robust assistance options compared to Amazon Connect's higher quality support ratings.
- **Users highlight** that Amazon Connect's **reporting and analytics capabilities** are superior, with features that allow for easy report building and exporting, making it a preferred choice for data-driven decision-making.
- **G2 reviewers note** that Dialpad Support has a strong presence in the mid-market segment, but its **lower overall satisfaction scores** compared to Amazon Connect suggest that it may not meet the needs of all users as effectively, particularly in terms of advanced features and integrations.



| | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 84 | 695 | 
| **Largest Market Segment** | Mid-Market (49.3% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | No pricing available | $15.00 1 Organizer Month | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | Dialpad Support | 
|---|---|---|
  | **Meets Requirements** | 9.2 (65 reviews) | 8.9 (454 reviews) | 
  | **Ease of Use** | 9.3 (66 reviews) | 8.9 (586 reviews) | 
  | **Ease of Setup** | 9.0 (38 reviews) | 9.0 (253 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.8 (200 reviews) | 
  | **Quality of Support** | 8.9 (54 reviews) | 8.8 (425 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 9.0 (197 reviews) | 
  | **Product Direction (% positive)** | 8.2 (58 reviews) | 9.0 (429 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 7.8/10 | 53 |

#### Lead Facilitation

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.2 (18 reviews) | 
| **Lead Qualification** | Not enough data | 7.8 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 7.7 (37 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.2 (19 reviews) | 

#### Organization

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.7 (17 reviews) | 
| **Data Entry** | Not enough data | 8.0 (43 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (42 reviews) | 

#### Performance Analysis

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (46 reviews) | 
| **Peformance Tracking** | Not enough data | 8.7 (47 reviews) | 

#### Sales Analysis

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.4 (16 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.2 (16 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.1/10 | 35 |

#### Dialing Options

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.8 (30 reviews) | 
| **Progressive Dialing** | Not enough data | 8.7 (28 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (24 reviews) | 
| **Callback Scheduling ** | Not enough data | 7.7 (8 reviews) | 
| **Call Recording ** | Not enough data | 9.1 (31 reviews) | 

#### Automation

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 7.2 (9 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (25 reviews) | 
| **Call Scrubbing** | Not enough data | 6.2 (7 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 101 |

#### Call Analytics

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (99 reviews) | 
| **Machine Learning** | Not enough data | 8.3 (93 reviews) | 
| **Call Analysis** | Not enough data | 8.5 (97 reviews) | 
| **Lead Qualification** | Not enough data | 8.2 (48 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (81 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (92 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (34 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Quality Assurance

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 61 |
| **Dialpad Support** | 8.5/10 | 177 |

#### Channels

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Voice** | 9.5 (32 reviews) ✓ Verified | 8.8 (158 reviews) | 
| **Social** | 8.5 (19 reviews) | 8.3 (114 reviews) | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | Feature Not Available | 
| **Mobile SMS** | Feature Not Available | 8.4 (132 reviews) | 
| **Email** | 8.8 (21 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 8.3 (36 reviews) | 

#### Functions

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Session Routing** | 9.1 (40 reviews) ✓ Verified | 8.9 (129 reviews) | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 8.6 (135 reviews) | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 8.4 (130 reviews) | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 8.1 (140 reviews) | 
| **Auto Dialer** | 9.1 (23 reviews) | 8.5 (108 reviews) | 
| **IVR** | 9.0 (20 reviews) | 8.6 (120 reviews) | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.5 (128 reviews) | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.6 (123 reviews) | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.5 (10 reviews) | 7.9 (7 reviews) | 
| **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 8.5 (136 reviews) | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 8.7 (123 reviews) | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 8.5 (138 reviews) | 
| **Session Recording** | 9.4 (23 reviews) | 8.7 (142 reviews) | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | Feature Not Available | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |

#### Platform Basics

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | 
| **Performance** | Not enough data | 9.0 (68 reviews) | 

#### Platform Content

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | 

#### Platform Additional Functionality

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | 
| **Portal** | Not enough data | 8.9 (62 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Workforce Management

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.6/10 | 68 |

#### Platform

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.0 (40 reviews) | 
| **Mobile Access** | Not enough data | 8.8 (47 reviews) | 
| **Queue Management** | Not enough data | 8.6 (53 reviews) | 
| **Call Routing** | Not enough data | 8.7 (59 reviews) | 
| **Call Back** | Not enough data | 8.9 (57 reviews) | 
| **IVR** | Not enough data | 8.5 (42 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.7 (51 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.5 (19 reviews) | 

#### Workforce Management

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (61 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (57 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Call Recording** | Not enough data | 8.9 (65 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.5 (61 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.4/10 | 98 |

#### Agentic AI - Outbound Call Tracking

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Record Calls** | Not enough data | 9.4 (91 reviews) | 
| **Generate Location** | Not enough data | 8.7 (74 reviews) | 
| **Call Types** | Not enough data | 9.0 (83 reviews) | 
| **Click-to-Call** | Not enough data | 8.9 (86 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (81 reviews) | 
| **Information Locater** | Not enough data | 8.6 (80 reviews) | 
| **Record Prospect Data** | Not enough data | 8.4 (72 reviews) | 

#### Insights

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (80 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (85 reviews) | 
| **Automated Voicemails** | Not enough data | 8.5 (78 reviews) | 
| **Automated Emails** | Not enough data | 7.0 (31 reviews) | 
| **Sorts Prospects** | Not enough data | 6.9 (31 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 59 |

#### Agentic AI - Sales Coaching

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (47 reviews) | 
| **Coaching Materials** | Not enough data | 8.9 (46 reviews) | 
| **Playbook Creation** | Not enough data | 8.7 (19 reviews) | 
| **Video Record** | Not enough data | 8.6 (40 reviews) | 

#### Feedback

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Review** | Not enough data | 8.7 (44 reviews) | 
| **Scorecard** | Not enough data | 8.6 (18 reviews) | 
| **Coaching Card** | Not enough data | 8.7 (44 reviews) | 
| **Leaderboard** | Not enough data | 8.7 (47 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (48 reviews) | 
| **Notifications** | Not enough data | 9.0 (49 reviews) | 
| **Competition** | Not enough data | 8.0 (17 reviews) | 

#### Generative AI

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Dialpad Support** | 8.8/10 | 54 |

#### Platform

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | 
| **Performance** | Not enough data | 9.0 (53 reviews) | 
| **Mobility** | Not enough data | 8.7 (52 reviews) | 
| **Reporting** | Not enough data | 8.7 (50 reviews) | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | 

#### Workforce Management Platform Features

| Feature | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Dialpad Support (7):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | Dialpad Support | 
|---|---|---|
| **Small-Business** | 20.5% | 38.5% | 
| **Mid-Market** | 49.3% | 55.8% | 
| **Enterprise** | 30.1% | 5.7% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 16.4%
- **Information Technology and Services:** 11.0%
- **Financial Services:** 9.6%
- **Insurance:** 6.8%
- **Banking:** 5.5%
- **Consumer Services:** 5.5%
- **Accounting:** 4.1%
- **Leisure, Travel & Tourism:** 4.1%
- **Airlines/Aviation:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Other:** 31.5%

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3551 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-dialpad-support)