Dialpad Support Features

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 53 Dialpad Support reviews.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 52 reviewers of Dialpad Support have provided feedback on this feature.

Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 50 Dialpad Support reviews.

Grant access to select data, features, objects, etc. based on the users, user role, and groups. 52 reviewers of Dialpad Support have provided feedback on this feature.

Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 53 Dialpad Support reviews.

Based on 52 Dialpad Support reviews. Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 50 Dialpad Support reviews.

As reported in 48 Dialpad Support reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Allows inflow of requests through various digital channels such as email, social media, etc. 40 reviewers of Dialpad Support have provided feedback on this feature.

Allows users to access the software using mobile devices. 47 reviewers of Dialpad Support have provided feedback on this feature.

Based on 53 Dialpad Support reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. This feature was mentioned in 59 Dialpad Support reviews.

As reported in 57 Dialpad Support reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 42 Dialpad Support reviews.

As reported in 51 Dialpad Support reviews. Allows automatic distribution of incoming calls to the agents.

As reported in 52 Dialpad Support reviews. Predict the number and types of employees necessary to meet anticipated demand to control labor costs.

As reported in 54 Dialpad Support reviews. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

As reported in 51 Dialpad Support reviews. Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features.

Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. 52 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 51 Dialpad Support reviews. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 48 Dialpad Support reviews. Identify high performing employees with potential to be promoted with minimal development.

Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. This feature was mentioned in 50 Dialpad Support reviews.

Based on 50 Dialpad Support reviews. Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times.

Based on 46 Dialpad Support reviews. Managers and employees can create or claim available work shifts and receive notifications on their mobile device.

Based on 49 Dialpad Support reviews. Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests.

Based on 47 Dialpad Support reviews. Organizes knowledge from fellow sales representatives and other experienced employees for reference.

Offers content and training for new hires within the tool. 46 reviewers of Dialpad Support have provided feedback on this feature.

Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. This feature was mentioned in 19 Dialpad Support reviews.

As reported in 40 Dialpad Support reviews. Records users' practice or live pitches for future reference and improvement.

As reported in 44 Dialpad Support reviews. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

Provides a scorecard to display team and/or individual performance. This feature was mentioned in 18 Dialpad Support reviews.

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. 44 reviewers of Dialpad Support have provided feedback on this feature.

Based on 47 Dialpad Support reviews. Projects team sales performance publicly to reward and motivate employees.

Based on 48 Dialpad Support reviews. Updates sales data in real-time so as to help teams remain close to their goals.

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. This feature was mentioned in 49 Dialpad Support reviews.

Motivates employees by creating time-sensitive competititons that drive performance. This feature was mentioned in 17 Dialpad Support reviews.

Based on 90 Dialpad Support reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 73 Dialpad Support reviews.

Based on 83 Dialpad Support reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

As reported in 86 Dialpad Support reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. 81 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 79 Dialpad Support reviews. Finds and opens saved contact information for reference at the time of a new call.

Based on 72 Dialpad Support reviews. Allows users to denote which contacts they believe are prospective customers.

Based on 80 Dialpad Support reviews. Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity. This feature was mentioned in 85 Dialpad Support reviews.

Sends automated voicemails to prospective clients who fail to answer. 78 reviewers of Dialpad Support have provided feedback on this feature.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 31 Dialpad Support reviews.

Organizes contacts based on probability of success. This feature was mentioned in 31 Dialpad Support reviews.

Automatically transcribes and summarizes meeting discussions.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 18 Dialpad Support reviews.

Automatically calculates which leads are the most likely to become a customer. 34 reviewers of Dialpad Support have provided feedback on this feature.

Based on 37 Dialpad Support reviews. Automatically contacts all leads.

Based on 18 Dialpad Support reviews. Utilizes natural language processing to set up meetings.

As reported in 17 Dialpad Support reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Automates the entry of collected data. 43 reviewers of Dialpad Support have provided feedback on this feature.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. 42 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 45 Dialpad Support reviews. Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance. This feature was mentioned in 46 Dialpad Support reviews.

As reported in 16 Dialpad Support reviews. Measure return on investment and leverage data to predict profitability of future projects.

Based on 16 Dialpad Support reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Presents information about the individual being called before the call begins. This feature was mentioned in 30 Dialpad Support reviews.

Based on 28 Dialpad Support reviews. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time. This feature was mentioned in 24 Dialpad Support reviews.

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

As reported in 31 Dialpad Support reviews. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Decides response type by determining if voice is a human response or an answering machine.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department. 25 reviewers of Dialpad Support have provided feedback on this feature.

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Records sales calls and facilitates playback This feature was mentioned in 99 Dialpad Support reviews.

As reported in 93 Dialpad Support reviews. Utilizes machine learning technology to analyze recorded sales calls

Based on 97 Dialpad Support reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Based on 48 Dialpad Support reviews. Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls 81 reviewers of Dialpad Support have provided feedback on this feature.

Based on 92 Dialpad Support reviews. Transcribes sales calls from speech to text

Based on 93 Dialpad Support reviews. Utilizes artificial intelligence technology to discover insights within recorded sales calls

Provides voice call functionality. 150 reviewers of Dialpad Support have provided feedback on this feature.

Provides an interface for one or more social media channels. This feature was mentioned in 114 Dialpad Support reviews.

Accepts contacts initiated through SMS or other mobile text functions. 130 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 127 Dialpad Support reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available. 132 reviewers of Dialpad Support have provided feedback on this feature.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. This feature was mentioned in 129 Dialpad Support reviews.

Based on 139 Dialpad Support reviews. Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use. 108 reviewers of Dialpad Support have provided feedback on this feature.

Based on 120 Dialpad Support reviews. Includes an interactive phone menu.

As reported in 128 Dialpad Support reviews. Populates CSR's screen with available customer data.

Based on 122 Dialpad Support reviews. Maintains and shares information across channels and agents as the case progresses.

Based on 134 Dialpad Support reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

As reported in 122 Dialpad Support reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

As reported in 135 Dialpad Support reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

As reported in 140 Dialpad Support reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

As reported in 64 Dialpad Support reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 60 Dialpad Support reviews.

Provides analytics tools that reveal important business metrics and track progress. 64 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 65 Dialpad Support reviews. Has a centralized dashboard for users to interact with.

Is consistently available (uptime) and allows users to complete tasks reliably. 68 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 67 Dialpad Support reviews. Automates some or all operation related tasks.

Provides robust sharing options for communication with both internal and external stakeholders. 60 reviewers of Dialpad Support have provided feedback on this feature.

Provides users with a pre-built library of useable content. 61 reviewers of Dialpad Support have provided feedback on this feature.

Based on 65 Dialpad Support reviews. Integrates with business solutions such as payroll, workforce management, POS systems, etc.

Is accessible from a mobile device and by users on the go. This feature was mentioned in 60 Dialpad Support reviews.

Based on 63 Dialpad Support reviews. Forecasts scheduling needs based on important KPIs.

Based on 64 Dialpad Support reviews. Provides task prioritization and management abilities.

As reported in 62 Dialpad Support reviews. Contains a portal to facilitate third-party or client application access.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 61 Dialpad Support reviews.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 57 Dialpad Support reviews.

As reported in 16 Dialpad Support reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 16 Dialpad Support reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 34 Dialpad Support reviews.

Based on 19 Dialpad Support reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs. 36 reviewers of Dialpad Support have provided feedback on this feature.

Based on 13 Dialpad Support reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.