--- title: Dialpad Support Reviews meta\_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 707 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 707 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews & Product Details Visit Website Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions * * * Product Website Dialpad Support Seller [Dialpad](https://www.g2.com/sellers/dialpad) Discussions [Dialpad Support Community](https://www.g2.com/products/dialpad-support/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Dialpad Support. ### Business $15.00 1 Organizer Month [ View More Pricing Information ](https://www.g2.com/products/dialpad-support/pricing) Dialpad Solutions (1) See how Dialpad products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Dialpad SolutionBy Dialpad ](/sellers/dialpad/solutions/dialpad) Show More ## Dialpad Support Integrations (12) What do users say about integrations? Verified by Dialpad Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloPSA ](https://www.g2.com/products/halopsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Node.js ](https://www.g2.com/products/node-js/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceTitan ](https://www.g2.com/products/servicetitan/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More JM Jovan M. General Manager Small-Business (50 or fewer emp.) 2/9/2026 "Human Dialpad support is good when it can be reached. AI Dialpad support is excellent" 2/5 What do you like best about Dialpad Support? AI gives pretty good answers as long as the required info is within Dialpad documents and it is straightforward. For resolving problems, AI tends to go kind of rogue, but it knows when is time to transfer the case to human support. Human support is good when it is good. They are quickly responding to chats and carefully trying to understand problem users are dealing with. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Human technical support often can not be reached for over an hour, and in the end, chat is disconnected. Most recent experience was that after a30+minutes of chatting on a problem, Dialpad technical support member said that the presented problem needs to be examined internally and that a confirmation email with the ticket number will be sent out. That email never arrived, and when a new chat (next day) was opened to get an update, technical support could not be found at all. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? mainly successfully resolved problems include features that are not by default accessible to the end user. In a matter of moments, they are enabled and problem is resolved. AI bot is super helpful for navigating complex documentation and navigating exactly where in the account some settings are. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") CM Verified User in Mechanical or Industrial Engineering 2/9/2026 "Not very reliable" 1.5/5 What do you like best about Dialpad Support? that I can have it on my PC and cell phone Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? connectivity issues, calls not going through or not ringing on my devices Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? phone calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Jessy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessy R.") JR Jessy R. Customer Service Rep Small-Business (50 or fewer emp.) 7/16/2021 "Enjoying the service so far with minor bumps" 1.5/5 What do you like best about Dialpad Support? -Speech to text is great. Very helpful for voicemails, or if you missed what someone said / spelling - UI is great, and easy to navigate - transfer call system is easy - love the text function - Favorites list is a great way to see who is currently on calls or unavailable - great access: both desktop app and web app - the new addition of dark mode is fantastic Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? - Occasional server lag. Incoming calls will just drop, or me or my team will sometimes randomly get marked as 'off duty.' - I wish the department guests called in from was displayed more prominently on the contact screen under their name - I wish the Agent list in the Dashboard would refresh more regularly. We like to have that on a TV for the team to review call metrics Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Support: A very worthwhile and easy-to-use call center. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? - Having our outbound calls match where our guests call from has helped immensely (not a 1-888 number) - Voicemail system is much easier to navigate - and being able to send texts if VM is full is awesome - being able to see when your entire team is on calls/DND is great - Better management of busy call periods and who we've missed but didn't include a voicemail Review collected by and hosted on G2.com. Show More 5/31/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite BK Brian K. Small-Business (50 or fewer emp.) 5/16/2023 "App is working fine untill it doesnt" 2/5 What do you like best about Dialpad Support? Great application when working. Has a friendly interface, calls are clear, and it is easy to work in the application since I work daily with the program. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? The application freezes, and sometimes it takes ages to paste a new number into the call square. Also sometimes dialing new number takes few minutes. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? None to be honest. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/13/2021 "Pain Points" 1.5/5 What do you like best about Dialpad Support? Being able to call from my phone or laptop is very useful Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? Calls are often dropped or of poor audio quality, call history gets deleted frequently or simply isn't properly recorded, integrations with Hubspot do not work well Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Support: Make sure it works well with your CRM! Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Being able to call people and listening to recordings. These are the only features I use. I have been able to close many deals thanks to Dialpad as well as troublesoot any issues that arise Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/9/2019 "Lots of Glitches with Dialpad" 1.5/5 What do you like best about Dialpad Support? It is easy to use when it is working. You can text or call from your computer making things work faster. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? It is always down and has a lot of glitches. The company has to send out "working on dialpad issues" frequently Review collected by and hosted on G2.com. Recommendations to others considering Dialpad Support: Work out the glitches. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Quick and easy communication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Dialpad Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Dialpad Support ](https://www.g2.com/products/dialpad-support/discussions/new) ![JM B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JM B.") JB JM Bahio • Last activity about 5 years ago Will there be updates like adding a 3-way call? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) GU Guest User What is Dialpad Sell used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) [ View all Discussions ](https://www.g2.com/products/dialpad-support/discuss) ## Pricing Options Pricing provided by Dialpad Support. ### Business $15.00 1 Organizer Month ### Most Popular Free Trial 0 Custom Custom ### Free Free Trial 1 Organizer Month [ View More Pricing Information ](https://www.g2.com/products/dialpad-support/pricing) Dialpad Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/dialpad-support-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-dialpad-support) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/dialpad-support-vs-nice-cxone) ##### ##### Dialpad Support Features Channels Voice Social Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/dialpad-support/features) ## 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