Introducing G2.ai, the future of software buying.Try now
Compare Dialpad Support and Talkdesk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Free 25 Licenses Free to Start
Dialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansTalkdesk
Star Rating
(2,489)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in Call Recording with a score of 9.4, highlighting its reliability and clarity, while Dialpad Support, with a score of 9.1, is noted for its decent quality but lacks some advanced features that Talkdesk offers.
- Reviewers mention that Talkdesk's Preview Dialing feature scores a remarkable 9.2, providing a seamless experience for agents, whereas Dialpad Support's score of 8.8 indicates it may not be as efficient in this area, leading to potential delays in call handling.
- G2 users highlight Talkdesk's superior Whisper Coaching feature, scoring 9.2, which allows supervisors to provide real-time guidance to agents, while Dialpad Support's score of 8.9 suggests it offers a similar feature but with less effectiveness.
- Users on G2 report that Talkdesk's Call Back functionality, rated at 9.0, is highly appreciated for its user-friendly interface, while Dialpad Support's score of 8.9 indicates it performs well but lacks some customization options that Talkdesk provides.
- Reviewers mention that Talkdesk's Session Recording feature, scoring 9.1, is praised for its ease of access and detailed analytics, while Dialpad Support, with a score of 8.7, is seen as less comprehensive in its reporting capabilities.
- Users say that Talkdesk's Voice Activity Detection feature, rated at 9.1, is particularly effective in identifying active speaking periods, whereas Dialpad Support's score of 7.2 suggests it may struggle with accuracy in this area, impacting overall call quality assessments.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Dialpad Support
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.9
440
8.9
2,023
Ease of Use
9.1
449
9.1
2,033
Ease of Setup
9.0
237
8.8
1,058
Ease of Admin
8.8
196
8.9
928
Quality of Support
8.9
411
8.8
1,801
Has the product been a good partner in doing business?
9.1
193
8.9
912
Product Direction (% positive)
9.0
415
8.7
1,931
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
9.2
316
8.7
28
9.2
290
Not enough data
8.3
6
Agent Tools
8.9
24
9.2
248
|
Verified
7.7
8
9.1
251
|
Verified
9.1
31
9.4
345
|
Verified
Automation
7.2
9
9.1
240
|
Verified
8.5
25
9.1
256
|
Verified
6.2
7
8.9
222
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.8
6
Not enough data
8.3
6
AI Capabilities - Auto Dialer
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Administration
Not enough data
9.1
164
Not enough data
9.1
157
Not enough data
9.0
160
Knowledge Management
Not enough data
9.2
159
Not enough data
9.1
156
Not enough data
9.2
161
Compliance
Not enough data
9.2
158
Not enough data
9.2
154
Not enough data
9.2
157
Not enough data
9.1
155
Customer Support
Not enough data
9.1
158
Not enough data
9.1
152
Not enough data
9.0
148
Data Security
Not enough data
9.2
145
Not enough data
9.2
146
Not enough data
9.3
154
Not enough data
9.2
142
Administration
Not enough data
9.1
165
Not enough data
9.3
177
Not enough data
9.2
183
Generative AI
Not enough data
8.8
49
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Agent Performance Management
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
368
Not enough data
9.0
339
Not enough data
8.9
376
Engagement
Not enough data
9.1
354
Not enough data
9.2
377
Not enough data
9.0
365
Performance
Not enough data
9.0
359
Not enough data
9.2
361
Generative AI
Not enough data
9.0
77
Not enough data
8.8
76
Channels
8.8
149
9.2
817
|
Verified
8.3
114
8.6
539
|
Verified
Feature Not Available
8.4
524
|
Verified
8.4
130
8.3
515
|
Verified
Feature Not Available
8.5
545
|
Verified
Generative AI
8.3
36
8.2
182
Functions
8.9
127
8.9
960
|
Verified
8.6
132
9.0
980
|
Verified
8.4
129
9.0
832
|
Verified
8.2
138
8.7
574
|
Verified
8.5
108
8.8
589
|
Verified
8.6
120
9.1
713
|
Verified
8.5
128
8.9
711
8.6
122
8.9
657
|
Verified
Agentic AI - Contact Center
Not enough data
8.2
28
Not enough data
8.6
28
Not enough data
8.4
28
Not enough data
8.3
28
Administrative
8.5
134
8.8
909
|
Verified
8.7
122
9.1
926
|
Verified
8.5
135
8.8
1013
|
Verified
8.7
140
9.1
713
|
Verified
Feature Not Available
8.8
575
|
Verified
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
ServiceNow Apps
Not enough data
9.4
44
Not enough data
9.5
43
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
8.0
40
8.3
185
8.8
47
7.9
193
8.6
53
8.8
216
8.7
59
9.0
218
8.9
57
9.0
218
8.5
42
8.9
208
8.7
51
8.8
210
Generative AI
8.5
19
7.8
96
Workforce Management
8.9
61
9.1
216
8.7
57
8.9
208
Call Center Infrastructure (CCI)
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.3
20
Not enough data
9.3
20
Administrative
9.0
64
9.2
220
8.4
60
8.9
223
Customer Support
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.2
70
Automation
Not enough data
8.3
68
Not enough data
8.3
69
Not enough data
8.3
69
Artificial Intelligence
Not enough data
8.3
70
Not enough data
8.5
69
Not enough data
8.2
65
Generative AI
Not enough data
8.8
15
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
34
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.6
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
34
Not enough data
8.5
34
Not enough data
8.2
34
Not enough data
8.6
35
Automation
Not enough data
8.2
34
Not enough data
8.5
34
Not enough data
8.3
33
Autonomy
Not enough data
8.2
32
Not enough data
8.5
33
Not enough data
8.3
33
Not enough data
8.4
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Talkdesk are categorized as Call Center Infrastructure (CCI), Contact Center, and Auto Dialer
Unique Categories
Dialpad Support is categorized as Conversation Intelligence, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.9%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Consumer Services
10.0%
Computer Software
8.4%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.2%
Other
64.2%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
