Link copied to clipboard # Dialpad Support vs Talkdesk Comparison - What are their main differences? Share [ Export ](/compare/dialpad-support/talkdesk/export.csv) Dialpad SupportTalkdesk[+ Add Product](#) Pricing **Dialpad Support** Free Trial **$80.00** 1 User · Essentials **Talkdesk** **Free** 25 Licenses Free to Start · Talkdesk Express™ | United States & Canada Small Business Exclusive **Pricing Insights** from reviews Time to Implement **Dialpad Support** 1 monthFaster Based on 37 responses **Talkdesk** 2 months Based on 71 responses Return on Investment **Dialpad Support** 12 months4 months sooner Based on 34 responses **Talkdesk** 16 months Based on 58 responses Perceived Cost **Dialpad Support** $$$$$ **Talkdesk** $$$$$ Average Discount **Dialpad Support** 10% **Talkdesk** 13%3% more ![Dialpad Support](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support") ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dialpad Support** [ Helpful (89) ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews)[ Ease of Use (62) ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews)[ Poor Customer Support (34) ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews)[ Call Issues (32) ](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews) **Talkdesk** [ Ease of Use (188) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1495952&qs=pros-and-cons#reviews)[ Efficiency (113) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1494975&qs=pros-and-cons#reviews)[ Call Issues (66) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1496291&qs=pros-and-cons#reviews)[ Technical Issues (42) ](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1497434&qs=pros-and-cons#reviews) Integrations **Dialpad Support** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image") HaloPSA ](https://www.g2.com/products/halopsa/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ View all ](https://www.g2.com/products/dialpad-support/integrations) **Talkdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-logic-apps.jpg "Product Avatar Image") Azure Logic Apps ](https://www.g2.com/products/azure-logic-apps/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ View all ](https://www.g2.com/products/talkdesk/integrations) Screenshots **Dialpad Support** No screenshot available **Talkdesk** ![Talkdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1966947/Retail-experience.png) **Ratings** from reviews Meets Requirements **Dialpad Support** 8.9 8.9457 **Talkdesk** 8.9 8.92,111 Ease of Use **Dialpad Support** 8.9 8.9602 **Talkdesk** 9.1 9.12,121 Ease of Setup **Dialpad Support** 9.0 9.0257 **Talkdesk** 8.8 8.81,136 Ease of Admin **Dialpad Support** 8.8 8.8202 **Talkdesk** 8.9 8.9966 Quality of Support **Dialpad Support** 8.8 8.8441 **Talkdesk** 8.8 8.81,880 Has the product been a good partner in doing business? **Dialpad Support** 9.0 9.0199 **Talkdesk** 8.9 8.9948 Product Direction (% positive) **Dialpad Support** 9.0 9.0431 **Talkdesk** 8.7 8.72,004 **Features** ratings from reviews Conversation Intelligence 8.5 102 9.6 31 Contact Center 8.5 195 8.7 1,277 Auto Dialer 8.1 35 8.7 405 Call Center Infrastructure (CCI) 8.6 69 8.7 246 AI Customer Support Agents Not enough data 7.9 66 Contact Center Knowledge Base Not enough data 9.1 217 Outbound Call Tracking 8.4 102 Not enough data Sales Coaching 8.7 59 Not enough data Customer Service Automation Not enough data 8.1 74 Speech Analytics Not enough data 8.6 17 AI Sales Assistant 7.6 53 Not enough data Employee Scheduling 8.5 71 Not enough data Contact Center Quality Assurance Not enough data 9.0 444 ServiceNow Store Apps Not enough data 9.6 73 Contact Center Workforce Not enough data 9.0 295 Workforce Management 8.7 54 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 38.5% Mid-Market(51-1000 emp.) 55.7% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 38.5% Mid-Market(51-1000 emp.) 55.7% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 19.9% Mid-Market(51-1000 emp.) 60.2% Enterprise(\> 1000 emp.) 19.9% Small-Business(50 or fewer emp.) 19.9% Mid-Market(51-1000 emp.) 60.2% Enterprise(\> 1000 emp.) 19.9% **Reviewers' Industry** [![Dialpad Support](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support")](https://www.g2.com/products/dialpad-support/reviews) Dialpad Support Financial Services 8.4% Consumer Services 7.5% Computer Software 6.2% Information Technology and Services 5.9% Construction 4.6% Other 67.5% [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](https://www.g2.com/products/talkdesk/reviews) Talkdesk Consumer Services 10.9% Computer Software 8.1% Information Technology and Services 6.4% Telecommunications 5.6% Education Management 5.2% Other 63.7% Alternatives **Dialpad Support Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Talkdesk Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ## Dialpad Support vs Talkdesk FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Talkdesk vs Dialpad Support? Talkdesk and Dialpad Support are both highly rated AI Customer Support Agents, but Talkdesk stands out for its broader feature set and larger review base, while Dialpad Support is noted for its Google Workspace integration and round robin support features. | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.4/5 (2586 reviews) | 4.4/5 (707 reviews) | | Largest Segment | Mid-Market | Small-Business | | Ease of Setup score | 8.8 | 9.0 | | Quality of Support score | 8.8 | 8.8 | | Top Reviewer-Cited Strength | Broad omnichannel support and AI-powered automation | Integration with Google Workspace and round robin support | ### How do the pricing models of Talkdesk and Dialpad Support compare? Talkdesk and Dialpad Support are rated equally on value, with both products scoring 8.9 on price satisfaction. - **Talkdesk:** Reviewers highlight competitive AI pricing and value for omnichannel capabilities, but note that advanced features may require higher-tier plans, which can increase costs for small businesses. - **Dialpad Support:** Recent reviews describe Dialpad Support as a premium product with features and reliability that justify the investment, though cost is noted as a significant factor for smaller teams. ### What are the best alternatives to Talkdesk and Dialpad Support? The top three alternatives to Talkdesk and Dialpad Support are Five9 Intelligent Cloud Contact Center Platform, JustCall, and NiCE CXone. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Mid-Market | Competitive AI pricing, advanced features may increase costs for small businesses | Broad omnichannel support and AI-powered automation | | [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) | 4.4/5 (707 reviews) | Small-Business | Premium product, cost is a significant factor for smaller teams | Integration with Google Workspace and round robin support | | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | Comprehensive contact center capabilities | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | Ease of use and quick setup | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1730 reviews) | Mid-Market | — | Robust omnichannel and analytics features | ### Which AI Customer Support Agents features should I prioritize when comparing Talkdesk and Dialpad Support? Buyers comparing Talkdesk and Dialpad Support should prioritize omnichannel support, AI-powered automation, integrations, reporting and analytics, and ease of setup. - **Omnichannel support:** Talkdesk offers voice, SMS, chat, WhatsApp, and email; Dialpad Support unifies calls, messages, and support interactions. - **AI-powered automation:** Talkdesk reviewers highlight AI chatbots, call transcription, and conversation summaries; Dialpad Support reviewers cite AI summaries and transcripts (15 all-time mentions each for AI Summary and AI Technology). - **Integrations:** Talkdesk integrates with CRM and workforce management tools; Dialpad Support is frequently mentioned for Google Workspace, Slack (24 all-time mentions), and Front (8 all-time mentions). - **Reporting and analytics:** Talkdesk is praised for customizable reporting and real-time analytics; Dialpad Support is noted for easy-to-use reporting tools. - **Ease of setup:** Dialpad Support scores 9.0 and Talkdesk 8.8 for Ease of Setup, indicating both are highly rated for implementation. ### What are the pros and cons of Talkdesk vs Dialpad Support? Talkdesk's headline strength is its broad omnichannel and AI-powered feature set, while Dialpad Support is recognized for its ease of use and helpful integrations. - **Talkdesk strengths:** Broad omnichannel support (voice, SMS, chat, WhatsApp, email), AI-powered automation, customizable reporting, and CRM integration. - **Talkdesk trade-offs:** Advanced features may require higher-tier plans, reporting setup can be complex, and some reviewers note occasional bugs or connection issues. - **Dialpad Support strengths:** Ease of use (60 all-time mentions), helpful support (84 all-time mentions), strong Google Workspace and Slack integrations, AI summaries and call recording (15 and 20 all-time mentions, respectively). - **Dialpad Support trade-offs:** Reviewers cite dialer issues (21 all-time mentions), missing features (18), slow loading (15), and integration issues (8); some note complexity and a less intuitive interface for advanced tasks. ### Is Talkdesk or Dialpad Support better for small businesses? Dialpad Support is better suited for small businesses, as its largest reviewer segment is Small-Business and reviewers highlight ease of use and quick setup. - **Talkdesk:** Largest segment is Mid-Market; reviewers note a learning curve for advanced features but praise its flexibility and AI capabilities. - **Dialpad Support:** Largest segment is Small-Business; reviewers consistently mention ease of use, fast onboarding, and integrations that benefit smaller teams. ### Which AI Customer Support Agents platform has better integrations? Dialpad Support is favored for integrations, with reviewers frequently citing Slack and Front integrations. - **Talkdesk:** Reviewers mention CRM and workforce management integrations, as well as Zendesk, but no all-time mention counts are supplied. - **Dialpad Support:** Slack integration is cited in 24 reviews, and Front integration in 8 reviews, with additional mentions of Google Workspace integration in recent feedback. ### How do Talkdesk and Dialpad Support compare on customer support? Talkdesk and Dialpad Support are rated equally for Quality of Support, both scoring 8.8, indicating parity in reviewer satisfaction. - **Talkdesk:** Reviewers describe responsive support, helpful onboarding, and consistent assistance, though some note occasional delays or the need for more detailed documentation. - **Dialpad Support:** Reviewers highlight helpful and professional support (46 all-time mentions), quick response times, and knowledgeable teams, but some mention slower responses for complex or billing issues. ### Which is easier to implement, Talkdesk or Dialpad Support? Dialpad Support has a slight edge in Ease of Setup, scoring 9.0 versus Talkdesk's 8.8, but both are highly rated for implementation. - **Talkdesk:** Reviewers describe setup as straightforward and quick, with most reporting a smooth onboarding process and easy navigation after a short learning curve. - **Dialpad Support:** Reviewers consistently mention easy setup, fast onboarding, and minimal manual changes required, with positive feedback on adding users and organizing departments. ### Which product has better Text? Talkdesk and Dialpad Support are both highly rated for Text features, with reviewers citing strong text, chat, and SMS capabilities. - **Talkdesk:** Offers SMS, chat, and WhatsApp as part of its omnichannel suite; reviewers highlight ease of use and the ability to communicate with customers via text, including file sharing and troubleshooting. - **Dialpad Support:** Reviewers note text templates, SMS, and chat features, with positive feedback on quick communication and AI-powered text summaries.