# Dialpad Support vs Talkdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in user experience, with many praising its intuitive interface and seamless integration of features. Users appreciate the ability to manage their working status, make calls, and check voice messages all in one place, highlighting the voice message transcript feature as particularly helpful for quick understanding.
- **According to verified reviews** , Dialpad Support is recognized for its ease of use, with users noting that it offers a variety of features that enhance functionality. However, some users feel that while it tries its best at the level 1 support group, it may not always meet more complex needs as effectively as Talkdesk.
- **Reviewers mention** that Talkdesk's implementation process is notably quick and straightforward, which is a significant advantage for teams looking to get up and running without delays. Users have highlighted the intuitive onboarding wizard as a key factor in their positive experience.
- **Users say** that Talkdesk provides a higher quality of support, with many noting the responsiveness and effectiveness of their customer service. In contrast, while Dialpad Support has its strengths, some users have expressed a desire for more robust support options, especially for advanced troubleshooting.
- **Reviewers highlight** that Talkdesk's advanced features, such as call monitoring and whisper coaching, significantly enhance the call management experience. Users find these tools invaluable for training and performance evaluation, which can be a differentiator for teams focused on quality assurance.
- **According to recent feedback** , Dialpad Support's voicemail drop feature is a standout, making it easier for users to manage their communications efficiently. However, Talkdesk's overall higher G2 Score suggests that it may offer a more comprehensive solution for businesses looking for a robust contact center platform.



| | Dialpad Support | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 698 | 2,506 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 8.9 (588 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 8.8 (427 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Talkdesk** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | 9.2 (319 reviews) | 
| **Progressive Dialing** | 8.7 (28 reviews) | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | 7.7 (8 reviews) | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | 9.1 (31 reviews) | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.2 (7 reviews) | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 180 |
| **Talkdesk** | 8.7/10 | 1199 |

#### Channels

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Voice** | 8.8 (160 reviews) | 9.2 (822 reviews) ✓ Verified | 
| **Social** | 8.3 (114 reviews) | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | Feature Not Available | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (132 reviews) | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 8.1 (182 reviews) | 

#### Functions

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (135 reviews) | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (130 reviews) | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (140 reviews) | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | 8.5 (108 reviews) | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 8.6 (120 reviews) | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.9 (712 reviews) | 
| **Persistent Data** | 8.6 (123 reviews) | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | 8.1 (8 reviews) | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (123 reviews) | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (142 reviews) | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.8 (575 reviews) ✓ Verified | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Talkdesk** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | 8.3 (186 reviews) | 
| **Mobile Access** | 8.8 (47 reviews) | 7.9 (195 reviews) | 
| **Queue Management** | 8.6 (53 reviews) | 8.8 (217 reviews) | 
| **Call Routing** | 8.7 (59 reviews) | 8.9 (220 reviews) | 
| **Call Back** | 8.9 (57 reviews) | 9.0 (220 reviews) | 
| **IVR** | 8.5 (42 reviews) | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.7 (57 reviews) | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 55 |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Performance** | 9.0 (54 reviews) | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Talkdesk | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (4):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Dialpad Support (5):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Talkdesk (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Talkdesk | 
|---|---|---|
| **Small-Business** | 38.5% | 19.3% | 
| **Mid-Market** | 55.8% | 60.3% | 
| **Enterprise** | 5.7% | 20.4% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.7%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Dialpad Support

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-talkdesk)