Search results for Covers.ai

Jetlink is the new front line of your customer service, empowering businesses to provide personalized automated experiences at scale - Jetlink's low-code / no-code powerful AI chatbot platform raises CSAT, reduces churn, and drives revenue - while freeing live agents to have greater impact. Jetlink’s Probabilistic AI™ and 3 layer NLP engine, your virtual assistant has the conversational intelligence to truly understand every customer. Your chatbot not only recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand exactly if and when it should forward a customer to human support. Further, multiple conversational layers guarantee effective, human-like, and empathetic service.

SAP Conversational AI is a collaborative natural language platform for developers. It teaches machines how to understand humans.

Conversation Insights Agent, from Uniphore, is a post-interaction analytics tool. It enables contact center agents to analyze large volumes of customer interactions. This product suite offers both automated quality management and advanced analytics to help companies gain valuable business insights by leveraging cross-channel post-interaction analytics to identify reasons for customer churn, competitor mentions, customer sentiment, negative experiences, repeat issues and more.

CogniAIX is an AI-powered productivity and transcription app that turns conversations into execution. More than a voice recorder or transcription tool, CogniAIX listens, understands context, and helps you move seamlessly from spoken discussions to organized notes, decisions, and actionable tasks—all in one secure workspace. Capture Conversations Effortlessly Record meetings, interviews, lectures, podcasts, or voice notes directly in the app—or upload existing audio files (MP3, WAV, M4A, OGG, FLAC, AAC). Live transcription appears as you speak, so nothing is missed. Intelligent Transcription and Understanding CogniAIX doesn’t just convert speech to text. Its built-in AI assistant, Cognia, analyzes conversations to: Generate accurate transcripts Highlight key points and decisions Automatically identify action items Create ready-to-share meeting summaries From Talk to Action—Inside One App Convert specific transcript lines directly into tasks: Assign owners Set due dates Define priority levels Attach relevant files Track task progress over time No copying notes. No switching tools. Conversation Hub: Your Searchable Knowledge Base All transcripts and summaries are stored in one place—the Conversation Hub. Ask natural questions like: “What were the action items from today’s meeting?” Get instant answers without scrolling through long transcripts. Privacy-First by Design Your data stays yours. Encrypted cloud storage No third-party data sharing Full user control One-tap permanent deletion anytime CogniAIX acts like a private digital vault—you hold the key. Share and Export with One Tap Share transcripts via Slack, email, or Google Docs Export polished summaries as PDFs Automatically receive tidy meeting notes by email Built for Professionals Perfect for: Managers and Team Leads Project Managers Researchers Creators and Podcasters Students and Educators HR, Operations, and Marketing teams CogniAIX transforms audio into structured knowledge, so conversations don’t just happen—they move work forward.

Krisp delivers real-time Voice AI technology that improves digital conversations across meetings, contact centers, and embedded applications. The platform combines noise and echo removal, background voice cancellation, accent conversion, live voice translation, transcription, meeting summarization, and agent assistance in one solution. Krisp technology is deployed on more than 200 million devices and processes over 75 billion minutes of voice conversations each month. Organizations use it to capture accurate meeting records, enhance customer interactions, and build new voice-enabled products. Contact centers and service providers report measurable impact, including reductions in noise-related complaints, faster call handling, and higher customer satisfaction. By operating on-device and in the cloud, and by supporting any microphone, headset, or communication app, Krisp provides a scalable, privacy-focused layer of real-time voice AI for businesses of every size.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CoverageBook makes it easy for busy public relations professionals to produce coverage reports & share them with clients.

Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Conversation Starter enables your attendees to speak with the people they want to meet.

Conversica’s industry-leading Conversational AI platform delivers authentic, two-way conversations that activate all parts of the funnel with precision, proactively increasing lead conversions and revenue growth. Whether the focus is converting leads in Marketing, closing deals in Sales or growing existing customers in Customer Success, Conversica’s Conversation Automation solution is informed by the industry’s most advanced enterprise-class, self-learning AI models derived from billions of human interactions over more than a decade. Our Conversational Marketing, Conversational Sales and Conversational Customer Success Intelligent Virtual Assistants are powerful enough to hold meaningful dialog in real-time across the entire customer lifecycle and smart enough to seek out and fill the ‘conversation gaps’ in the funnel, delivering the right message at the right time to put any hint of interest on the fast track to conversion. Attack each gap and slowdown point in the buyer journey with precision, influencing and persuading leads, prospects and customers through automated 1:1 interactions tailored to the unique needs of each contact.

Hootsuite is the leader in social media management, trusted by more than 18 million users. With Hootsuite, you can confidently schedule posts, engage in conversations, and track your social performance, all in one place, giving you the right tools to grow your brands, businesses, and customer relationships with social.

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.

Schedule unlimited posts, manage social networks, track conversations, and measure performance from a single dashboard.

Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business. eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Onclusive is the unified media intelligence platform for PR, communications and marketing teams. It brings together media monitoring, social listening, media relations, analytics and AI search visibility, helping organizations understand the conversations shaping their brand, act on what they learn and prove the impact of their work. The Onclusive Unified Platform connects these capabilities in one experience, with one login and a consistent way to work across teams. A developing story can be tracked through media monitoring, explored through analytics, shared with colleagues and used to inform outreach. With connected workflows and consistent data standards, teams have a single source of truth for understanding coverage and reporting on results. At the heart of the platform is the Global Content Hub, the world’s largest integrated media content database. It brings together content from online, print, broadcast and social media and enriches it to help teams find the signals that matter. This breadth of coverage gives organizations a clear and trusted view of what is being said, who is driving the conversation and how it is changing across markets and channels. Onclusive’s media monitoring tools help teams track coverage and breaking news, follow competitors and identify emerging issues. Social listening adds insight into audience conversations, sentiment and trends. Together, these capabilities help teams protect reputation, respond to potential crises and find opportunities to join relevant conversations. For media relations, Onclusive provides tools to find relevant journalists, organize contacts, manage outreach and build relationships. Teams can move from spotting a story to reaching the right people, while keeping their media activity connected to the wider picture. Analytics, dashboards and reporting help teams assess coverage, benchmark competitors, measure campaigns and communicate results to stakeholders. Onclusive also offers managed monitoring, press reviews and expert insight for organizations that need additional analysis or support. Teams can choose the combination of self-service tools and services that fits the way they work.