--- title: Onclusive Reviews meta_title: 'Onclusive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Onclusive works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 207 scale: '5' date_modified: '2026-06-21' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # Onclusive Reviews **Vendor:** Onclusive **Category:** [PR Analytics Software](https://www.g2.com/categories/pr-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 207 ## About Onclusive Onclusive is a comprehensive PR and communications solution designed to assist organizations in navigating the complexities of brand management and reputation building. By leveraging advanced data science and a suite of specialized tools, Onclusive provides users with the resources necessary to monitor, measure, and enhance their communications strategies effectively. Targeting PR professionals, communications teams, and organizational leaders, Onclusive addresses the pressing challenges faced by modern businesses. In an era where brand perception can shift rapidly due to media coverage and public sentiment, Onclusive offers a robust platform that empowers users to stay informed and proactive. Organizations can utilize Onclusive to support their C-suite executives and broader business objectives, ensuring that communication efforts align with overall strategic goals. Key features of Onclusive include comprehensive media monitoring, which allows users to track relevant coverage and breaking news that could impact their brand reputation. This feature is crucial for organizations aiming to stay ahead of potential crises and capitalize on positive media opportunities. Additionally, Onclusive provides real-time measurement tools that assess the impact of communications efforts, enabling users to identify key issues and media trends that influence their audience. The platform also offers research and consultancy services, helping organizations uncover the underlying drivers of reputation and communication success. This insight is invaluable for developing more effective strategies and campaigns tailored to specific audiences. Furthermore, Onclusive’s PR and communications tools provide a complete solution for managing pressrooms, planning campaigns, and nurturing media relationships, streamlining workflows and enhancing collaboration among team members. By integrating technology, insights, and expertise, Onclusive simplifies the often chaotic media landscape, allowing organizations to elevate their performance consistently. The platform not only aids in proving the value of communications efforts but also supports continuous improvement, making it an essential partner for any organization committed to achieving PR and communications success. ## Onclusive Pros & Cons **What users like:** - Users value the **ease of use** of Onclusive, appreciating its intuitive interface and efficient workflow management. (25 reviews) - Users appreciate the **clear information and graphics** from Onclusive, enhancing insights and ease of use from day one. (17 reviews) - Users value the **comprehensive media monitoring** of Onclusive, greatly enhancing PR efforts and audience engagement. (16 reviews) - Users value the **strong analysis capabilities** of Onclusive, enhancing their data tracking and reporting efforts. (13 reviews) - Users admire the **detailed media coverage** of Onclusive, enhancing their PR efforts and improving audience engagement. (11 reviews) - User Interface (11 reviews) - Users appreciate the **extensive network of journalists** , allowing for broader coverage and better chances of success. (9 reviews) - Users value the **responsive customer support** from Onclusive, which enhances their overall experience and satisfaction. (9 reviews) - Dashboard Usability (9 reviews) - Users value the **effective media monitoring** provided by Onclusive, especially appreciating the comprehensive TV coverage. (9 reviews) **What users dislike:** - Users are frustrated with **data inaccuracy** in Onclusive, facing outdated journalist databases and unreliable mention analyses. (10 reviews) - Users report **inaccuracy issues** with Onclusive, experiencing irrelevant mentions and incomplete data critical for research. (10 reviews) - Users find Onclusive's **limited coverage** frustrating, especially regarding Instagram comments and TikTok hashtag searches. (10 reviews) - Users find the Onclusive interface **not intuitive** , making navigation and quick insights challenging for new users. (9 reviews) - Users note **incomplete media coverage** on Onclusive, especially regarding Instagram comments and TikTok hashtags. (8 reviews) - Users find the **navigation difficult** , struggling with limited search functionality and challenges in locating specific content. (8 reviews) - Complexity (7 reviews) - Users find **difficult navigation** in Onclusive frustrating, especially when searching through numerous archived reports and clips. (7 reviews) - Users note a **steep learning curve** with Onclusive, requiring detailed notes to maximize its features effectively. (7 reviews) - Limited Audience Reach (7 reviews) ## Onclusive Reviews ### 1. Efficient Media Monitoring, Needs Platform Consolidation **Rating:** 3.5/5.0 stars **Reviewed by:** Laura B. | Press relations advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Onclusive?** I appreciate the media monitoring feature over paywalls, which allows me to access necessary content smoothly. I also enjoy the use of a user-friendly dashboard that helps me quickly find the information I need and tag data entries. **What do you dislike about Onclusive?** There are separate platforms for the different services, like Reputation for media monitoring and PR manager for media contacting. This is not efficient as it takes more time and we can't synergise the data (from press releases sent to the media coverage for instance). They should all be on one platform. The setup was a little bit complicated because the dashboard has too many features (topics, themes, subjects, values...), more than we use, and they have an overlap. The user guide doesn't describe these functionalities, so one has to contact support services each time for simple questions. Mostly, the issue is that we cannot change anything about our profile or dashboard. Even creating a template means we have to use support services. This takes time (probably money) and is really useless. Users should be able to perform operational changess on their profiles **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive for media monitoring in several countries and sending press releases. It handles media monitoring over paywalls and offers a friendly dashboard that helps me quickly find information. **Official Response from Narjiss Zemmari:** > Hi Laura, your feedback on platform consolidation really resonates with us - and we have exciting news. 🎉We recently launched our Unified Platform, which directly addresses exactly what you've described. It brings together media monitoring, PR workflows, media contacts database and measurement in one single connected experience. No more switching between tools or losing synergies between your press releases and media coverage. Built specifically for PR and communications teams like yours, it's powered by AI and designed to make your workflow more efficient and seamless from end to end. We invite you to visit our website to learn more and book a demo. We'd love to show you what's new! ### 2. Intuitive tool with sentiment analysis and 5-star customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo Jonas S. | Jefe de Investigación Cualitativa, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Onclusive?** I like that the tool is intuitive, that it can be learned to use quickly, and one of its greatest strengths is sentiment analysis. Additionally, customer support is 5-star. Having unlimited users is also appealing. **What do you dislike about Onclusive?** That usually brings more mentions of X and fewer of Facebook and Instagram. Also, under the plan we contracted, initially we ran out of mentions contrary to other SL tools with unlimited mentions. **What problems is Onclusive solving and how is that benefiting you?** Anticipate trends or manage crises by monitoring topics in real time. This benefits me by allowing me to get ahead of potential crises with our consumers. **Official Response from Narjiss Zemmari:** > Hi Rodrigo, thanks for the review! It's great to get your feedback, and especially helpful to hear where we can improve - I'll pass those onto our product team. Also really nice to hear you’ve had a good experience with our fantastic support team. Feel free to reach out anytime if there’s anything we can help with! ### 3. Streamlines Press Workload with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Onclusive?** I like Onclusive because it's quite easy to use, simple, and accessible. It has a nice user interface that's something everyone doesn't mind using. It's effective in helping us track and respond to queries from journalists in the UK efficiently, and it manages our workload well by giving oversight of what everyone is working on. It also helps join up information in terms of visibility and allows us to work out responses for multiple queries from journalists on the same topics, which is very helpful for handling press related tasks. **What do you dislike about Onclusive?** There are some parts where you have to click too much, like when you edit a response or trying to put a response in. It's just a bit clunky. That's a very niche issue. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive to track and respond to journalist queries efficiently, manage workload, and keep oversight on our work. It helps join up information, allowing us to handle repetitive queries with pre-cleared responses, aiding press officers in managing journalists and news outlets. **Official Response from Narjiss Zemmari:** > Thanks for this wonderful review Kevin! It's great to hear that Onclusive is making a real difference in how your team manages queries and workload, while keeping everything visible and joined up in one place. ### 4. Intuitive Dashboards, Lack in Data Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Onclusive?** I like Onclusive because it allows me to monitor the conversation on social media about the movies I release as a producer. It makes it easy for me to group all mentions with certain words from all social networks into a single platform. What I value most are its dashboards, as they are very visually intuitive. They allow me to have everything I need to know about the performance of a movie I just released on social media on a single page, such as its sentiment, number of mentions, demographic data about who is commenting, and most used hashtags. Additionally, the initial setup was very easy, thanks to the training provided by the team. **What do you dislike about Onclusive?** Sometimes it does not capture comments from some social networks like Instagram or YouTube, and it also does not allow counting views. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive to gather all social media mentions on one platform, allowing me to see information about a newly released movie on a single page, including sentiment, mentions, and hashtags. **Official Response from Narjiss Zemmari:** > Great review, thank you! It's exciting to hear from someone working in film production, a domain where tracking real-time social performance is so critical to understanding how a release lands with audiences. Your feedback on data capture across Instagram and YouTube is appreciated and well noted. As the most extensive social listening provider on the market, we're always working hard to ensure our users get the most complete view possible! ### 5. A good listening tool with interesting views **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Onclusive?** I think it is a good general listening tool if you have clear concepts to monitor. It has interesting view options that can be useful. The support has also been very helpful in setting up the tool and when we have had questions. **What do you dislike about Onclusive?** Sentiment is not always well categorized (which is normal), but if you have a large number of mentions, there is a lot of manual work in this regard. Also, note that it doesn't always capture comments well or in the same way across all platforms; for example, on Instagram, it is not very accurate in monitoring comments. It would also be interesting to be able to include view analytics, which at this moment would not be available. **What problems is Onclusive solving and how is that benefiting you?** We work for a film distributor very interested in knowing how their movies can perform, and for this, the listening part in online pieces like trailers is very important. Onclusive helps us to have an overview of all the platforms. **Official Response from Narjiss Zemmari:** > Thanks for sharing your experience with our social listening tool. We're glad Onclusive is giving your team a clear overview across platforms, especially for something as dynamic as tracking audience responses to film trailers. It's a great use case, and we love hearing how our clients make the tool work for them. Your comments on sentiment categorization and Instagram comment monitoring are well noted. Feedback like yours helps us continue improving and delivering a great experience for our users. ### 6. Highly Efficient for GDPR-Compliant Contact Management **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria L. | Head of Partnerships, Cross Government Strategic Communications **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I use Onclusive to record contacts, create distribution lists, and share information. It allows me to organize contacts in a GDPR-compliant and shareable way with my teams and helps me monitor engagement with my contacts. I like that it lets me effectively get our messaging out safely to my partners and trusted voices without encountering firewall issues that other sharing solutions face. I appreciate the analytics that let me tailor information to my contacts' interests and see who opened or shared my messages. The initial setup was very easy, and the personalized training by the team was very helpful. **What do you dislike about Onclusive?** I would love more opportunities to format the press releases - the functionality is basic and often the font and line spacing can be inconsistent. This does negatively affect the look of the release, which could pose reputational risk. Additional font choices, colors and other word processing features would be ideal. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive to organize contacts in a GDPR-compliant way, create distribution lists, and share information effectively with my partners. It helps me monitor engagement with my contacts, ensuring our messaging is accessed despite firewalls, and provides analytics to tailor content to their interests. **Official Response from Narjiss Zemmari:** > Hi Victoria, it's great to see Onclusive making a real difference in how your team communicates securely and efficiently, and knowing the analytics and personalised onboarding added real value is exactly the outcome we work towards. We also appreciate your thoughts on press release formatting. We’ll continue exploring ways to give users more control over the look and feel of their releases while maintaining simplicity and that all-important GDPR compliance. ### 7. Intuitive PR Solution with Minor Monitoring Gaps **Rating:** 4.0/5.0 stars **Reviewed by:** Mareth B. | Senior Media and Communications Officer **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I find Onclusive to be quite intuitive to use and it has a good layout. The search feature for finding journalists is pretty comprehensive. It also makes it a lot easier to find contacts and send out press releases. I think the ability to set up saved 'groups' is very helpful. Being able to see who has opened your press release in real-time is also really helpful. **What do you dislike about Onclusive?** My team doesn't tend to use it for media monitoring as we've found it doesn't pick up everything we need it to. I also find I generally have to manually save our coverage as it doesn't seem to automatically pick that up as well as other platforms. But I could just be using it wrong and haven't set something up correctly. **What problems is Onclusive solving and how is that benefiting you?** Onclusive makes it easier to find contacts, send press releases, and track who opens them. Setting up 'groups' is helpful, and the journalist search is comprehensive. **Official Response from Narjiss Zemmari:** > Thanks Mareth for your review! It's great to hear that the journalist search, contact management, and real-time press release tracking are making a genuine difference for your team. We pride ourselves on building and maintaining our human-verified and GDPR-compliant media contacts service. On the monitoring side, our customer support team would be happy to help ensure everything is set up in the way that best fits your needs. Don't hesitate to get in touch, we're always happy to help. ### 8. Streamlined Journalist Query Tracking with Onclusive **Rating:** 4.0/5.0 stars **Reviewed by:** Sonia S. | Senior Communication Officer - International **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I like that Onclusive gives journalists their little picture and profiles, making it easier to remember who they are, and this translates into real life. It's clear and efficient for sending out press releases, which is much better than manually doing it over email as I used to. I appreciate the shared central database for journalist contacts and details, allowing the whole team to access them. It's also like a mini project management software where we can keep track of queries coming in across the whole team and get a sense of what everyone is working on. **What do you dislike about Onclusive?** The process of adding in our response via the Notes functions and closing a journalist query is not very smooth and often involves clicking multiple times with the sidebar coming in and out. The menu bar could also be clearer - I still get confused about where to find what I want. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive for logging and tracking journalist queries, maintaining a shared contact database for the team, and sending out press releases. It's a million miles more efficient than using an ExCel database and doing everything manually over email. It is also much better than the other software I've used in previous roles (Colin). **Official Response from Narjiss Zemmari:** > Thank you for taking the time to share your experience. It's great to see Onclusive making such a difference in how your team collaborates and stays on top of journalist relationships. Having everything centralised and accessible to the whole team is what we're all about. Your input as a day-to-day user is invaluable in helping us keep improving, and we look forward to continuing this journey with your team! ### 9. Essential Tool with Quick Setup but Needs Better File Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio N. | Media Planning Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I like how easy it is for setting up press releases, it takes less than 5 minutes for most. The sections work really well for our press releases. We literally need it to get our press releases out, so it's essential for us. The initial setup was extremely easy as most contacts were in. **What do you dislike about Onclusive?** I think you should accept different photo formats and videos take too long to upload. I think the servers might need an upgrade as multiple files get stuck and photos can only be in jpeg, sometimes it takes me long to convert them to a suitable format. **What problems is Onclusive solving and how is that benefiting you?** Onclusive lets us know which contacts to target for our press releases, updates us on contacts, and allows us to publish our media briefings and press releases to all needed media outlets. It's essential for getting our press releases out and setting them up is quick and easy. **Official Response from Narjiss Zemmari:** > Thank you so much for taking the time to share such a thoughtful review about our Media Contacts and PR Manager capabilities! It's fantastic to hear that Onclusive has become an essential part of your PR workflow and that the experience has been smooth and efficient from the start. That's exactly what we aim for. Your input on file support is genuinely valuable and we'll be sure to feed that back to our product innovation team. ### 10. Effortless UI with Robust Features **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel H. **Reviewed Date:** March 13, 2026 **What do you like best about Onclusive?** I find Onclusive very easy to use, and the UI is intuitive, clean, and good to use. The recent update brought slight improvements, which I appreciate. The list of journalists' contacts is thorough, and it's almost always possible to find the contact information I need, which is very helpful. I also like how Onclusive makes it easy to share press releases. It's quick and easy to use, and the filters are effective in finding relevant journalists across different platforms, which has been super handy. The initial setup was very simple, and onboarding others has been straightforward as well. **What do you dislike about Onclusive?** I don't have any dislikes. **What problems is Onclusive solving and how is that benefiting you?** Onclusive helps me keep a tight track of journalists and questions, easily send press releases, and monitor their reception. It's super helpful for managing copy lists efficiently. **Official Response from Narjiss Zemmari:** > Thank you so much for taking the time to share this Daniel! Love hearing that the journalist database and filters are helping you find the right contacts quickly, and that our workflows are making things easier and saving you time. We’ll keep doing our best to make the experience as seamless as possible for you. ### 11. Great Analytics, Needs Social Media Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Lisandro M. **Reviewed Date:** February 17, 2026 **What do you like best about Onclusive?** I like that the information and graphics on Onclusive are very clear, allowing us to get insights clearly and concisely. The initial setup was also very easy, and we could use the platform from day one with the basic options, gradually gaining experience for full use. **What do you dislike about Onclusive?** I think Onclusive could improve on getting better results on Instagram, especially in comments like it does on Facebook. I also feel the Facebook open search could be enhanced beyond personal and public pages and comments. TikTok search sometimes doesn’t cover all the defined hashtags, and I wish Instagram comments from open accounts were more effectively captured. This would help compare with the Facebook audience better as there are very different types of users. **What problems is Onclusive solving and how is that benefiting you?** I like Onclusive because the info and graphics are very clear, allowing us to get insights clearly and summarized. **Official Response from Narjiss Zemmari:** > Thank you so much for taking the time to share your feedback! We're glad our clear insights and easy setup have helped your team get started quickly. That's exactly the experience we aim to deliver. We also appreciate your comments regarding Instagram, TikTok, and Facebook search capabilities. Understanding how our users experience these features across different platforms is something we genuinely care about, and feedback like yours helps us stay closely connected to what matters most to the people using our products. Thanks again for choosing Onclusive. We look forward to continuing to support you! ### 12. Real-Time Social Listening with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** camila z. **Reviewed Date:** February 18, 2026 **What do you like best about Onclusive?** I use Onclusive for social listening in the context of politics, and I find their real-time reports to be great. These reports are really useful as we take the original info from the platform and integrate it into Tableau. I particularly appreciate that the platform is very intuitive and useful, with a great support team that's always active for any questions I have. **What do you dislike about Onclusive?** I loved to get more info from Facebook open search and Instagram. Also, WhatsApp channels would be interesting. Here in Argentina, we use a lot of WhatsApp channels, and Instagram is very restricted. I would love to get data from comments too. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive for real-time reports on social media, enhancing our political social listening by monitoring public sentiment and media operations. This helps us see what audiences say about candidates. **Official Response from Narjiss Zemmari:** > Thanks Camila for your feedback. We're glad to hear that our platform has been such a valuable asset for your work, and it's wonderful to know our support team has been there whenever you needed them. We also appreciate your feedback on Facebook, Instagram, and WhatsApp channels. Understanding the specific needs of our users across different markets genuinely matters to us! Thanks again for your review. We look forward to continuing to support your social listening needs! ### 13. Strategic social listening to understand real digital impact **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Onclusive?** What I like the most is that it is able to analyze the sentiment of conversations across all social media platforms about a specific topic, providing clear and valuable insights in real time. **What do you dislike about Onclusive?** What I dislike about Onclusive is that sometimes the reach and especially the engagement metrics are not fully accurate when analyzing conversations across all social media platforms. I also miss having a clear views metric in social media reports, as I consider it a key performance indicator. **What problems is Onclusive solving and how is that benefiting you?** Onclusive is solving the challenge of analyzing conversations around a specific topic across all social media platforms in one place. This benefits me by helping define or adjust communication strategies based on real insights, and by allowing me to clearly understand the real digital impact of a specific topic. **Official Response from Narjiss Zemmari:** > Understanding the true digital footprint of a topic across all platforms is at the core of what we do, so it's great to hear it's delivering real value - thanks for sharing. We've also flagged your points on reach and engagement metrics with our teams to get these addressed. We're confident you'll continue to see improvements on your service in the weeks to come. Thank you! ### 14. Comprehensive Media Coverage and Planning, But High Costs and Filtering Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Onclusive?** Onclusive helps us link between PR and media, something that facilitates us getting the traffic we want with customers and business audiences The program has a brilliant and detailed media channel coverage across all spaces, including social networks, digital prints, broadcasts, among others The software has conventional forward planning capabilities that includes AP Planner and this assists us in handling new hooks and upcoming events Onclusive helps in managing our reputations, where it brings high business intelligence and ensures all operations are handled properly **What do you dislike about Onclusive?** Onclusive focuses on a broader functionality, and this results to extreme costs in maintaining the app The program has filtering challenges, which includes even irrelevant mentions that affects the precision of this app **What problems is Onclusive solving and how is that benefiting you?** Onclusive delivers strong PR attribution, which results in a wealth of feedback that helps boost our revenues. The platform brings together various channels with a global reach, making it easy for us to track and engage with our audiences. The Onclusive dashboard offers clear reports and summaries of our interactions and engagements, helping us maintain a positive PR presence. The process of publishing media and selecting the right outlets makes our content more accessible and attractive. Additionally, we rely on Onclusive to proactively prepare for events and ensure we connect effectively with our target audience. **Official Response from Yuriana Coss:** > Thank you Ifeoma for this detailed review and for taking the time to share both the strengths and areas for improvement in your Onclusive experience. We're delighted that our platform is helping you drive PR attribution, revenue growth, and maintain strong audience engagement across multiple channels. We genuinely appreciate your feedback on filtering accuracy and costs. Improving the precision of our filtering to reduce irrelevant mentions is a priority for our product team, and insights like yours help guide our development roadmap. We're also mindful of delivering value that justifies your investment in our comprehensive platform capabilities. Your success with reputation management, event planning, and cross-channel media tracking is exactly what we aim to enable. We value your partnership and welcome any opportunity to discuss how we can further enhance your experience. ### 15. Great for PR Distribution and Templates, but Audience Targeting Needs Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Sadie C. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** As a fast-paced marketing agency, we manage many clients, so using Onclusive really helps us manage PR distribution. It's great that we can utilise client templates and create target groups. **What do you dislike about Onclusive?** I feel the audience groups could be improved. Sometimes when I send a PR, I get a response back asking to be removed as the PR isn't relevant **What problems is Onclusive solving and how is that benefiting you?** As a busy agency, it helps us manage our PR and keep the process in one place **Official Response from Narjiss Zemmari:** > Hi Sadie, we're thrilled to hear Onclusive is making a real difference for your agency's PR distribution workflow. Making life easier for busy teams managing multiple clients is exactly what we're here for. We also appreciate your thoughts on audience targeting. We're always refining our tools to improve the relevance and precision of audience groups, and your input is a valuable part of that process. ### 16. Great for Social Listening and Measuring Qualitative Results **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Onclusive?** I like how easy it is to navigate the interface, along with the categories and filtering features. **What do you dislike about Onclusive?** The hardest part about using Oncluisve is having to manually verify the sentiment of mentions, since the tool can sometimes misread local jargon as either negative or positive. It also pulls in irrelevant mentions if they contain similar keywords, which makes the listening results a bit less reliable overall. **What problems is Onclusive solving and how is that benefiting you?** It’s really helpful to be able to pull mentions and gauge a profile’s performance across various platforms, taking into account reach, sentiment, and other qualitative results that would otherwise be difficult to verify manually. **Official Response from Narjiss Zemmari:** > Hello! We're glad to hear that navigating the platform feels intuitive. Making the experience as seamless as possible for our users is always a priority! On the sentiment and keyword side, your feedback is valuable and well noted - we're sharing your input with our internal teams. Thanks for being part of the Onclusive community! ### 17. Effective Media Outreach, Needs Sleeker Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** max w. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Onclusive?** I like that Onclusive has a number of things we can use. It's really useful for myself and the team, and it's got really good auditing purposes as well. **What do you dislike about Onclusive?** Some of the news reports inside is a bit problematic. We've flagged this a few times. It affects us with NLA and CLA licensing. That process is a bit arduous and could be a lot slicker, but I know improvements have been made in this area for March onwards. **What problems is Onclusive solving and how is that benefiting you?** Onclusive gives us good reach to journalists and resolves our issues with reaching targeted, regional, and national media. **Official Response from Narjiss Zemmari:** > Hi Max, thanks for your feedback! Your thoughts on the reporting process are noted and appreciated. It's exactly the kind of input that helps us move in the right direction. We're committed to making the full experience as smooth as possible so watch this space! ### 18. Critical Mention, Onclusive provide value with media monitoring service **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda G. | Director of Communications, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Reporting tools still provide some of the best on the market. **What do you dislike about Onclusive?** They have added more features on the reporting to address customization. **What problems is Onclusive solving and how is that benefiting you?** The media monitoring service is very helpful for staying on top of media mentions, whether positive, neutral or negative, and the integrations are seamless so far. Also, the ease of use for creating and sharing reports is great! **Official Response from Narjiss Zemmari:** > Thanks for sharing your feedback Amanda! It's great to hear that our reporting tools are standing out for you and that our media monitoring and integrations are helping you stay on top of your coverage. We're committed to bringing you innovative solutions that simplify your workflow. Thanks again for choosing Onclusive. We look forward to continuing to support your media monitoring needs! ### 19. Fast and Intuitive, But Needs Database Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Raphaël C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Onclusive?** I like Onclusive's fast interface because when I click, everything is fast, and the automatic saves are a real help. For ease of use, I find it intuitive. **What do you dislike about Onclusive?** I don't like that there is no database of journalists in Luxembourg. Onclusive didn't keep their promise that they had up-to-date databases of journalists in Luxembourg and Germany. They had either nothing or outdated information. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive to manage large amounts of media contacts, share workload with colleagues, and access templates for content. **Official Response from Narjiss Zemmari:** > Thanks for sharing your experience Raphaël! It's great to hear that the interface speed and automatic saves are making a positive difference in your daily workflow. Your feedback on the media contacts database is genuinely appreciated and has been passed on to the right team. Feel free to reach out anytime if there is anything we can help with. ### 20. Great system for sending out press releases and connecting with journalists. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Head of Communications and Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Onclusive?** I like the interface. It is very easy to use and to know where to place the elements of your press release and the guidance it gives you in pulling together the best release possible. It is easy to add the correct images, other information relevant to your story. The network of journalists is fairly extensive, and it is easy to select journalists by location or trade, meaning that you send this to a wide array of contacts, giving you the best chance of getting good coverage. It was easy to sign up for my account and implement this as part of my working routine. I use the system on a regular basis and it was easy to integrate this as part of a wider team, who also use this daily as part of the press service. **What do you dislike about Onclusive?** I found the customer support function difficult to use at times. There is a popup on the site that isn't always the easiest to find, and from there the options are limited, which meant I resorted to putting out messages on social media in the hopes that someone would pick them up. **What problems is Onclusive solving and how is that benefiting you?** It is acting as the Online Newsroom and PR CRM for the organisation, which otherwise would not exist. Its network of contacts allows for media and influencer targeting, and in turn then a certain amount of media monitoring and analytics that are reported to senior people within the organisation. Having all this information in one place that is accessible by a team allows for a seamless service. **Official Response from Yuriana Coss:** > Thanks for sharing your review. We’re glad to hear you find the updated interface easy to use and that having everything in one place helps you access and organize your coverage more efficiently. We appreciate your feedback about search results and clip delivery times — our team is continuously refining both to make results more precise and alerts even more timely. ### 21. Works as described and comprehensive **Rating:** 4.0/5.0 stars **Reviewed by:** Donald K. | Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Setting up tracking searches works well, and it's good about catching things on TV and radio which can be tricky. I enjoy the ability to go before and after the initial snippet from the media mentions, and being able to save a radio clip directly in the tool is nice for those shows that don't upload their episodes online. I have it update me daily, but it's also nice that it won't email me on weekends. The staff has been nothing but helpful and frequently reaching out, and really helped me move from our previous platform to Critical Mention. I also am a big fan of the database of media contacts, it has been very useful in updating our records to reach out for PR related send outs. **What do you dislike about Onclusive?** There are a few sites that were not getting picked up that I was aware of based on my own manual searches, and I had to go back and forth with support a few times before I was regularly getting them (even now it's still a bit hit or miss). **What problems is Onclusive solving and how is that benefiting you?** It helps us see our own coverage and know how widespread a story is. **Official Response from Yuriana Coss:** > Thanks for your review, Donald. We're happy to hear that you find Onclusive's broadcast and radio clip features so useful - it's a key part of our promise to deliver comprehensive coverage. We've noted your feedback on missing sites and are committed to improving our online news and media monitoring capabilities to ensure you're always getting all the earned media you need. It's great to hear that our customer support team has been so helpful in your transition and that our media contacts database is proving its value. ### 22. Improved the quality of my monthly reports to leadership **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle T. | Media Relations Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** What I like most about Onclusive is how much easier it makes tracking and reporting earned media coverage. Before using the platform, I relied on Google Alerts, which often missed mentions or lacked detail. Onclusive allows me to monitor media coverage more accurately and consistently, which has significantly improved the quality of my monthly reports to leadership. I am able to show the audience reach and dollar value of our messaging, which not only demonstrates the impact of our marketing efforts but also reinforces the value of my role. Leadership has even started sharing these insights with sponsors and board members, which has helped elevate the visibility of our work. **What do you dislike about Onclusive?** One downside to Onclusive is that it doesn’t track radio mentions as I initially expected.** This has made it difficult to provide a fully accurate report of our monthly earned media to leadership, especially since we have several PSAs running on local radio stations. Including more radio tracking would be helpful. **What problems is Onclusive solving and how is that benefiting you?** All my media mentions are in one platform, it gives me the direct link to the media coverage, it tells me the audience reach and the earned dollar value. It is easy to use to collect the information and create a monthly tracking report. **Official Response from Yuriana Coss:** > Thanks for your review, Michelle. We’re thrilled to hear that Onclusive's made tracking and reporting your earned media coverage so much easier, and that our audience reach and earned media value metrics have helped you showcase the impact of your marketing efforts to leadership. It’s wonderful to know these insights are also helping raise the visibility of your team’s work with sponsors and board members. We appreciate your feedback about radio tracking; expanding our local station coverage is an ongoing priority as we continue to enhance our comprehensive media monitoring capabilities. ### 23. Highly recommend switching after using competitor products **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley H. | Senior Advisor , Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** As press lead at my organization, I switched us to Onclusive (Critical Mention) from a well-known competitor platform that we had been using for years. I was impressed by the modern and user-friendly back end, as well as the robust customer service and customization features without it being too complicated. As we were going through the demo, I was sold just based on seeing how this platform pulled in podcast data that hadn't been available on the platform I was using. Overall, the transition went smoothly and was low-lift on our part thanks to Caitlin Thurnauer's great customer support. Since switching a year ago, it has been easy to onboard other staff so that they can use the search and monitoring functions to support their research work. This means that instead of just our media professionals using the platform, we've been able to expand our usage. **What do you dislike about Onclusive?** I have found the addition of new media contacts via the search function to be an occasional challenge. For example, if I am searching for reporters writing about a current event, I will see hundreds of results for news articles, but it will only pull five media contacts. Both the media tracking and reporter databases are robust, it just seems like it is the overlap in this one feature can yield mixed results. **What problems is Onclusive solving and how is that benefiting you?** Onclusive has made our PR and media outreach and monitoring super easy and straightforward. It makes it easy for me to send press releases and pitch notes to reporters, to track where my organization is mentioned in the news, and for us to track other issues related to our work. Additionally, the customer support is great and I feel like all questions and needs are addressed super quickly, and often with a video call rather than endless email back and forth. **Official Response from Yuriana Coss:** > Thanks for your review, Ashley. We’re so glad your switch to Onclusive went smoothly and that you’ve found the platform’s interface, podcast tracking, and outreach tools so helpful. It’s great to hear your wider team is now using it to support their monitoring and research, too. We appreciate your feedback on the media contacts database and are continuing to refine this feature to deliver more relevant results. ### 24. Helpful media monitoring with good support, but clunky interface and limited social media features **Rating:** 2.5/5.0 stars **Reviewed by:** Christopher G. | Social Media and Digital Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** Onclusive's Critical Mention is helpful for daily media monitoring, providing useful reminders and alerts about press mentions and keywords. It reliably tracks coverage across traditional media channels, which made it easy to stay informed about relevant topics. Customer support was responsive and helpful whenever we needed to update billing or had questions about queries, which made resolving issues smooth. **What do you dislike about Onclusive?** The interface feels clunky and outdated, making it harder to navigate than other tools. Social media monitoring is very limited, for example, I had to log into Facebook each time to access posts, and it doesn’t integrate smoothly with other platforms. Searching often had to be done manually, and despite the high price, it didn’t deliver as many features as expected. Ease of integration with other systems was also limited, and the number of features felt constrained compared to competitors. **What problems is Onclusive solving and how is that benefiting you?** Onclusive helps me track press coverage and monitor keyword mentions across traditional media channels, which saves time compared to manually searching news sources. The daily reminders and reports ensure nothing important is missed and help us stay informed and responsive to relevant stories. **Official Response from Yuriana Coss:** > Thanks for sharing your feedback, Christopher. We’re glad to hear Onclusive has been helpful for your daily media monitoring and that our support team has been responsive. We understand your concerns about the interface and social media monitoring features — improving usability and expanding our integrations are key priorities for our product team. We appreciate your input as we continue working to deliver a smoother, more connected experience across all media channels. ### 25. Expanded media reach with a strong shared contacts list **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** The shared list of media contacts your platform has, enabling me to find media outlets that I may not have approached previously. **What do you dislike about Onclusive?** The length it can take to add all media contacts when sending out a press release, as there's a lot of contact to review at the end before you can send it out. **What problems is Onclusive solving and how is that benefiting you?** If I ever have an issue with the system, your support team is great at offering advice and look to fix the issue as soon as possible. **Official Response from Narjiss Zemmari:** > Thank you so much for sharing your experience. We're delighted our shared media contacts database is helping you expand your reach and uncover new outlets. We also value your feedback on the contact review process when sending press releases. Efficiency matters, especially under tight deadlines, and your input helps us focus on making that experience smoother. ### 26. Clean, All-in-One Monitoring, Analytics & Distribution at a Great Price **Rating:** 4.0/5.0 stars **Reviewed by:** Dan R. | PR & Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** Monitoring, analytics and distribution in one place. Clean and easy UI and a good price **What do you dislike about Onclusive?** Doesn't always get every piece of coverage from very small publications, but that's to be expected. **What problems is Onclusive solving and how is that benefiting you?** Robust monitoring and analytics, and competitor analysis allows us to plan **Official Response from Narjiss Zemmari:** > Thanks Dan for sharing your experience with us! It's super to hear that our all-in-one monitoring is delivering real value for your team's planning. We're continuously working to broaden our coverage reach, and your input as a daily user is exactly what helps us refine our priorities. ### 27. Powerful for Clipping, but Needs Improvement in the Database **Rating:** 4.0/5.0 stars **Reviewed by:** Carol C. | Communications Manager **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I really like the presentation of the daily clipping on Onclusive. The clipping process is very easy to follow. **What do you dislike about Onclusive?** Access to the international database is experiencing issues; it's difficult to select the media and journalists. Additionally, many emails are inactive, which makes it challenging to reach countries in Latin America and the Middle East, which are my areas of interest. **What problems is Onclusive solving and how is that benefiting you?** I use Onclusive to see media impacts not captured by Google Alerts and to access international databases. **Official Response from Narjiss Zemmari:** > Thanks Carol for your feedback! It's great to hear that the daily clipping experience is working well for you and helping you capture coverage beyond what traditional tools pick up. We also appreciate you sharing the challenges you've encountered with the international database. Maintaining accurate, up-to-date data across all regions is something our team works on continuously. ### 28. PDF Downloads for Our Coverage **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia . | Press Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** The ease to download PDFs every day of my org’s coverage **What do you dislike about Onclusive?** Sometimes Onclusive does miss some coverage and I wish it included broadcast clips **What problems is Onclusive solving and how is that benefiting you?** It is solving my org missing any coverage **Official Response from Narjiss Zemmari:** > Hi Olivia, it's great to learn that your coverage monitoring has become such a reliable and effortless part of your day! We always take note of what our users need, and your input about broadcast clips is a valuable part of how we think about the platform going forward. Thanks again for trusting us with your media monitoring! ### 29. Excellent Coverage Reports. Clients Love Them **Rating:** 4.0/5.0 stars **Reviewed by:** Kwyn J. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Onclusive?** The coverage reports are excellent, providing all links in one place, easy to digest analytics, and an overall aesthetic that is pleasing to the eye. Our clients love to use them in presentations to stakeholders, executives, etc. to show the value of our work. **What do you dislike about Onclusive?** It misses a lot of coverage. I use about three different alert tools to catch as many mentions as possible, coverage caught by other alert systems are often missed by Critical Mention. **What problems is Onclusive solving and how is that benefiting you?** It provides one place for us track and compile coverage and makes it easy to create reports that clients need. Reports can be easily put together based on timeframe, media types and so on. No more inputting information into a spreadsheet or word doc. **Official Response from Yuriana Coss:** > Thanks for sharing your review. We’re glad to hear you find the updated interface easy to use and that having everything in one place helps you access and organize your coverage more efficiently. We appreciate your feedback about search results and clip delivery times — our team is continuously refining both to make results more precise and alerts even more timely. ### 30. Flexible Dashboards and Templates for Easy Data Presentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** Different options to present and export the data and use templates to customise your own dashboards. **What do you dislike about Onclusive?** It can be overwhelming at first and getting to know all the options available **What problems is Onclusive solving and how is that benefiting you?** It is helping to demonstrate how valuable social media is to the brand and can justify why we do what we do and the knock on effect it has on sentiment. **Official Response from Narjiss Zemmari:** > Thanks for the constructive feedback! We totally understand that a platform with many capabilities takes a little time to explore. Our team is continuously working on making that experience as smooth and intuitive as possible. Thanks for being part of the Onclusive community! ### 31. Easily Reschedule Social Media Posts in Seconds **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Onclusive?** I like that I'm able to move scheduled social media posts to another date/time very easily. **What do you dislike about Onclusive?** After scheduling a post which has been left in my drafts, it should leave my draft library - or at least give me to option to do this easily. Having to go back and find the correct page/draft is a pain. **What problems is Onclusive solving and how is that benefiting you?** Communicating with residents easily. **Official Response from Narjiss Zemmari:** > Thank you so much for your 5-star review. We truly appreciate you taking the time to share your experience! ### 32. User friendly and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** B M. | Media Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** We are able to share relevant information with key leadership, allowing us to keep them updated and informed. **What do you dislike about Onclusive?** Onclusive can improve by enhancing its mobile support, improving the user interface for easier navigation, and reducing the learning curve for its more complex features. **What problems is Onclusive solving and how is that benefiting you?** This allows us to have a pulse on when and where our organization is being discussed in the news. **Official Response from Yuriana Coss:** > We appreciate you taking the time to share your experience with Onclusive! You've raised valuable points about mobile support, interface navigation, and the learning curve. We genuinely appreciate this candid feedback, as it helps us prioritize improvements. Our team is actively working on enhancing the user experience, and your Customer Success Manager is always available if you'd like to explore workflow optimizations that might help. We're glad that Onclusive is helping you maintain that essential pulse on your organization's media presence and keeping leadership informed with the insights they need. ### 33. great for people who engage in the media and want results **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Neuroscientist and Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Onclusive?** As someone who frequently engages with the media and consults across several brands in the health and wellness space, staying informed about how and where my work is being featured is essential. Onclusive has been an invaluable tool for streamlining my media monitoring and PR strategy. It provides real-time insights that are both comprehensive and easy to interpret, allowing my team and me to track coverage, measure impact, and respond quickly when needed. I especially appreciate the platform’s ability to connect media mentions to actual business outcomes—a huge asset in today's fast-moving digital landscape. The user-friendly dashboards and reporting features help me better understand audience reach and engagement, which is critical when evaluating the success of campaigns or public appearances. **What do you dislike about Onclusive?** No downsides that I can think of. I was happy with the service. **What problems is Onclusive solving and how is that benefiting you?** Before using Onclusive, monitoring press coverage felt fragmented and time-consuming, and it was difficult to connect media hits to meaningful outcomes. Onclusive changed that. It solves the problem of media overload by organizing coverage in one intuitive platform, giving me a clear picture of what’s working, what’s being said, and where I need to focus next. I no longer have to rely on Google Alerts or piece together metrics from different sources. Onclusive gives me the ability to track sentiment, measure true earned media value, and tie exposure to tangible business and awareness outcomes. **Official Response from Yuriana Coss:** > We appreciate your review! It’s great to hear our customer service team has been helpful and responsive. We get that the backend coding can be a challenge, and we’re always working on making the platform even more user-friendly. We’re proud to be your partner for media clip sourcing. ### 34. Great for collecting mentions and it monitors more media outlets - not just those on the internet. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Onclusive?** It's great for collecting media mentions and it monitors more media outlets - not just those on the internet. If you want to monitor the internet (Google, Facebook, etc.) there are easy ways to do that. But Onclusive is especially good at traditional media monitoring like TV and radio. In particular radio, which doesn't get enough credit, in my opinion. A huge percentage of people listen to radio weekly. Knowing when a message airs on radio and TV is helpful. The ability to capture and share these reports with customization for clients is valuable. And the ability to sort mentions in different ways to show stakeholders the data from different angles is also useful. It's easy to use, intuitive, and you can search in a myriad of ways. **What do you dislike about Onclusive?** It doesn't monitor enough radio. In smaller markets, often, just one or two stations are monitored. We know from our own monitors in these markets there are numerous untrackable mentions. They can't "hear" everything, but they do a good job for a good price. **What problems is Onclusive solving and how is that benefiting you?** Helping me track the mentions of the organization and our partners. **Official Response from Yuriana Coss:** > We're glad to hear that you find Onclusive valuable for monitoring traditional media outlets like TV and radio. We appreciate your feedback and will take your comments about radio monitoring into consideration for future improvements. ### 35. Comprehensive Media Monitoring Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Onclusive?** Critical Mention provides real-time media monitoring alerts from the sources we are most interested in hearing from, including an extensive collection of broadcast outlets. Probably most impressed by the volume and ease of capturing broadcast mentions compared to other platforms we've used previously. Easy to set up saved searches or do a one-time search for a specific unique mention. I don't feel like I need to worry about missing out on coverage, it feels very comprehensive. Ease of sharing broadcast clips with other teammates is probably the best I've experienced compared to other competitors. **What do you dislike about Onclusive?** Still trying to figure out the best way to filter out mentions that are not relevant to us, particularly around our stock updates and movement, without excluding coverage we are interested in. Also, the formatting of the real time email alerts could be streamlined somewhat, cutting out some of the empty space to reduce the need to scroll and being able to see an effective overview at a glance. Also, if the emails could link directly through to the article, rather than to the mention in Critical Mention when applicable that would be ideal. Not a large issue, but the real time email alerts could also come through faster. We were receiving competitor alerts for a time period overlapping our Critical Mention alerts and noticed the competitor could come in sometimes 30 minutes faster than Critical Mention. **What problems is Onclusive solving and how is that benefiting you?** Real-time media monitoring. It benefits us by keeping us informed of the latest breaking news and ensuring we stay ahead of stories and trends to better position us to act proactively than reactively. And when we do have to be reactive, we are equipped with a deep understanding of the full media landscape. **Official Response from Yuriana Coss:** > Thank you for the detailed feedback! We’re so glad our real-time monitoring gives you comprehensive coverage — especially for broadcast clips — and helps your team stay proactive with reputation management. We’ve noted your ideas for improving email alerts and are optimizing delivery speed and precision to make our real-time alerts as sharp and useful as possible. ### 36. Broadcast monitoring takes things to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** By far, the best part of using Onclusive is the way in which the platform allows us to track and monitor media mentions across online and broadcast. Many competitors struggle to incorporate broadcast mentions alongside the easier-to-track online mentions, but having it all under one umbrella is crucial for our analysis – particularly during an era in which many TV/radio stations are scaling back publishing online stories to accompany all of their broadcast material. Customer support is extremely responsive. We use Onclusive every single day in order to build our news summaries and report on our earned media impact. **What do you dislike about Onclusive?** The media contacts database could be updated more frequently, as job turnover within journalism is higher than ever. I would also like to see an iPhone app version down the line -- the web-based version of the platform is not super easy to navigate on a phone. **What problems is Onclusive solving and how is that benefiting you?** Onclusive helps us know exactly what is being said about the University of Arizona, how frequently it's being said, and what platforms this news is appearing on in real time. **Official Response from Yuriana Coss:** > We appreciate your review and are thrilled that you're finding our broadcast monitoring to be a crucial part of your daily news summaries. We understand that journalism has a high turnover, and we are constantly working to ensure our media contacts database is as current as possible. We've also noted your suggestion for a mobile app to make the web-based version easier to navigate on the go. ### 37. OnClusive Customer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** OnClusive puts everything in one, easy-to-access place. The updated themes make the platform easier to navigate and very user-friendly. The ability to easy click to full videos, articles, etc. and then quickly navigate back to the greater search query is also helpful. **What do you dislike about Onclusive?** The "search" function will sometimes yield too many results. It's helpful to be very specific rather than give the platform too broad of a search. **What problems is Onclusive solving and how is that benefiting you?** The "search" result can sometimes yield results that are too broad and literal. OnClusive can always take several business days to deliver clips that would otherwise be behind a paywall. We can often find what we're looking for, and understand these may take a few days to appear in results, but articles from 72 or 96 hours back are sometimes lost in the shuffle, especially on busy news days. **Official Response from Yuriana Coss:** > Thanks for sharing your review. We’re glad to hear you find the updated interface easy to use and that having everything in one place helps you access and organize your coverage more efficiently. We appreciate your feedback about search results and clip delivery times — our team is continuously refining both to make results more precise and alerts even more timely. ### 38. Onclusive has completely changed how we track and monitor our earned media! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** Onclusive has made it incredibly simple to track media mentions across multiple mediums (radio, newspaper, TV, etc.) and integrate into our Proof of Performance documents for our sponsors and supporters. Additionally, each time we've had a question, our Account Manager and Onclusive's customer support has been very prompt with responses AND solutions. Would recommend to any organization looking to get a better understanding of their earned media/PR exposure and it's value. **What do you dislike about Onclusive?** We don't feel like there is a downside to using Onclusive - mostly because we haven't found an easier or more effective way to track earned media. **What problems is Onclusive solving and how is that benefiting you?** We create Proof of Performance documents for our sponsors, and Onclusive allows us to effectively show the reach and value of earned media that our sponsors are tied to. **Official Response from Yuriana Coss:** > We’re so happy to hear that Onclusive's transformed how you track and monitor your earned media. It’s great that the platform makes it easier to create Proof of Performance documents that clearly demonstrate the reach and value of your coverage for sponsors. We really appreciate your kind words and are proud to be a trusted partner in your work. Our customer support team is always here to help with any questions. ### 39. Careful what you ask for! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** The fact that most of the time, I can find broadcast clips I am looking for. **What do you dislike about Onclusive?** Well, since you asked right after I had a bad experience...I did a shoot with a client up in Flagstaff on a recent Wednesday. The segment then aired that night at 5:50 pm. I started looking for the clip that night on the Critical Mention platform. I tried many keywords and it should have been easy to find as it was a Fox 10 Phoenix story. I could not find it and asked for support, indicating that I had searched myself. Right away, I got a Bot response telling me in 101 language how to find a clip. I wrote back, again copying my rep, who said he would have the clip for me in the morning. I really needed it. It did not come. The rep involved the video production team while also telling me there were technical difficulties with Fox. By Friday, the video production sent met an Apple Music version of the clip that I couldn't even open. I needed a high-res MP4. It was getting late on Friday and Critical Mention threw up its hands and told me I would have to wait until Monday. On Monday, the rep said he'd heard the video production team sent me the clip earlier that morning. That never happened. I checked my spam. Finally, by mid-afternoon on Monday, I got my clip. I think that no client should have to wait more than 24 hours for any clip that would regularly be available through this service. We pay a lot of money for it and our clients have high expectations. As do I. I think that in such circumstances, Critical Mention should have a reciprocal alliance with another clipping service so that they can fill gaps, even if it ends up costing Critical Mention a few bucks to fulfill the order. **What problems is Onclusive solving and how is that benefiting you?** I like providing clips and analytics to clients. Critical Mention usually does that for me. **Official Response from Yuriana Coss:** > Thank you for sharing this detailed feedback. We’re very sorry for the delay you experienced and understand how frustrating that must have been, especially when working on a client deadline. Your experience isn’t the level of service we aim to provide. We’re always working hard to review internal processes to ensure faster turnaround times and more effective escalation when technical issues arise. ### 40. User Friendly and Excellent Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Onclusive?** Setting up searches and alerts is incredibly easy, even when using Boolean operators. The tech support team is responsive, usually within a business day if not sooner. Onclusive has made it simple to quantify the value of our earned media and share reports with key stakeholders. The clip editing feature is something I use frequently. **What do you dislike about Onclusive?** The contact database could be updated more frequently and it is not the best when finding contacts for certain industries. **What problems is Onclusive solving and how is that benefiting you?** We use Onclusive to evaluate to earned media we generate. The program allows us to have near realtime alerts for media mentions that can be put into highly customizable reports, whether it's monthly, quarterly, or per campaign. **Official Response from Yuriana Coss:** > We really appreciate your detailed feedback! It’s great to hear you find our broadcast monitoring thorough and easy to use for setting up searches and sharing clips. We’ve taken note of your points about filtering irrelevant mentions, email formatting, and alert speed — all areas we’re actively improving to help you stay ahead of the news. ### 41. Media Solutions for a Small Non-Profit **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Onclusive?** The Critical Mention program is easy to understand and very effective. **What do you dislike about Onclusive?** Sometimes Critical Mention doesn't catch certain articles. **What problems is Onclusive solving and how is that benefiting you?** We needed a media monitoring platform that was affordable and easy to use. It gives me the ability to quickly report our earned media to other staff and board members, while offering a wide range of ways to archive and save mentions for future reference. **Official Response from Yuriana Coss:** > Brett, thanks for your review. It's great to hear that Critical Mention helps you to easily find media coverage and create useful reports. Our goal is to give you the full picture: the good, the bad, and everything in between - so you can truly understand and manage your organization’s reputation. ### 42. The best tool for earned media **Rating:** 5.0/5.0 stars **Reviewed by:** Emily L. | Director of Marketing and Community Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** Since I work on a small team, it's great to have tools that increase efficiency and are easy to use. Critical Mention helps me stay on top of my earned media reporting and media mentions. **What do you dislike about Onclusive?** No complaints! This is a great product for my business needs. **What problems is Onclusive solving and how is that benefiting you?** Our organization has strong brand presence, and Critical Mention helps me stay on top of all media mentions and address any issues that arise quickly. **Official Response from Yuriana Coss:** > Thanks for your positive feedback, Emily. We’re so glad to hear that Onclusive helps your team work more efficiently and makes it easier to stay on top of earned media coverage. It’s great to know the platform supports you in monitoring mentions and responding quickly when needed. We really appreciate your kind words and your continued trust in us. ### 43. Fabulous media monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Beth B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** Onclusive is a tremendous tool for tracking and reporting media coverage. It makes it easy to decide what does and doesn't get included in reporting. You can make shifts in real time and I love their daily alerts of client coverage. **What do you dislike about Onclusive?** When you manually add coverage, it's not so easy to get it into the section it belongs. **What problems is Onclusive solving and how is that benefiting you?** It lets me pull and track media coverage **Official Response from Yuriana Coss:** > Thanks for your review, Beth. We’re so glad to hear that Onclusive makes it easier for you to track and report on media coverage, and that you’re finding the daily alerts useful. We appreciate your feedback about manually adding coverage. Our team is always looking at ways to make that process smoother and more intuitive. ### 44. What we need - no more, no less **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** No limits for number of reports or number of saved searches. User-friendly experience. The best broadcast monitoring I've seen. Responsive customer support representatives. Easy to onboard new staff and clients. Good for day to day media monitoring. **What do you dislike about Onclusive?** The level of analysis of media is not as robust as say Muck Rack. For example, in Muck Rack you can see word clouds for coverage which can be helpful for certain situations. Like other services, there are some media that isn't scraped but not a make or break. **What problems is Onclusive solving and how is that benefiting you?** Our firm pitches media and uses the service to find and save coverage. **Official Response from Yuriana Coss:** > We appreciate your review. We’re happy to hear that Onclusive delivers what you need for day-to-day media monitoring, and that you’ve found our broadcast monitoring, reporting flexibility, and customer support so valuable. We appreciate your feedback about media analysis and coverage scraping. Our team is always working to expand these capabilities and provide even deeper insights. ### 45. Valuable, accurate, insightful data **Rating:** 5.0/5.0 stars **Reviewed by:** Kera M. | Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Onclusive?** Onclusive/Critical Mention is incredibly user friendly and has given us the ability to track our media mentions in real-time. I like that it's easy to create custom reports and graphs and we've been able to easily show our growth in earned media consistently over the past three fiscal years utilizing the software. I've recommended it to a number of colleagues in the public and media relations space. I've also had a good experience with the responsiveness of customer service. **What do you dislike about Onclusive?** I think some of the only downsides are we often get some false flags. For whatever reason there are a couple of radio stations in particular that are always showing that they are mentioning us, but they aren't--it's just something they are saying that sounds similar to our organization name. So I've learned to just weed those out, but it is a little frustrating a times. We've also developed a great relationship with some of our local Spanish language media recently, and unfortunately, only their websites populate in the results currently--the on-air broadcasts or print broadcasts do not. I'm guessing it's because they have a smaller market penetration, but it would be nice to show that we are reaching these diverse audiences and making a concerted effort to do so. I wish it was also a bit easier to search through reports to find a specific mention. Once I've compiled hundreds of clips into an annual report file, if someone asks me for a specific story later on, it can be really tough to weed through hundreds of clips I've archived to find the right one. Searching by date or story topic within a created report would be a great feature. **What problems is Onclusive solving and how is that benefiting you?** Prior to my joining our organization two and a half years ago, there was no active media monitoring being done at all. Now we never miss our mentions and even learn of many that we didn't even know had happened--pass-through news coverage we benefited from. It's been a good value add to the organization to showcase how broadly we are reaching our audiences and the valuation our earned media exposure is providing to the organization as a whole. **Official Response from Yuriana Coss:** > Kera, we're thrilled that Onclusive's been so valuable for your organization. It's great to hear that you're able to track media mentions in real-time and create custom reports to showcase your growth in earned media. We've noted your feedback on false flags and the lack of on-air Spanish-language media coverage, and we're exploring ways to improve our tracking and filtering capabilities. We've also added your suggestion for searching within archived reports to our product roadmap. ### 46. Very happy with Onclusive **Rating:** 4.5/5.0 stars **Reviewed by:** Brett K. | Director of Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** We use Critical Mention/ Onclusive for media tracking for our non-profit. They are great at finding all of our media hits and letting us create helpful reports. **What do you dislike about Onclusive?** Overall, we are very happy with Onclusive. **What problems is Onclusive solving and how is that benefiting you?** We can't keep up with every time our organization is quoted in the media. This helps us see everything, the good, the bad, and the ugly. **Official Response from Yuriana Coss:** > Brett, thanks for your review. It's great to hear that Critical Mention helps you to easily find media coverage and create useful reports. Our goal is to give you the full picture: the good, the bad, and everything in between - so you can truly understand and manage your organization’s reputation. ### 47. Ok, but could be better. **Rating:** 1.5/5.0 stars **Reviewed by:** Cassidy R. | Corporate Marketing and Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** I like the daily email digests. I like seeing the part of the article showing where my company is mentioned. **What do you dislike about Onclusive?** I wish the reports were a little better at creating summaries, charts, etc. I also wish there were more AI capabilities. There aren't that many features. **What problems is Onclusive solving and how is that benefiting you?** Onclusive was helping us monitor when we were mentioned in the media. **Official Response from Yuriana Coss:** > Thank you, Cassidy. We’re glad to hear you find the daily digests and the ability to view the exact article mention so useful. We appreciate your feedback about adding AI-powered summaries and charts - our team is actively exploring new ways to enhance reporting and analytics to make insights even more powerful and easy to use. ### 48. Critical Mention is Essential to our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Onclusive?** We use Critical Mention to track our advertiser's ads that are running in podcasts and social media. Critical Mention's automated search and alert features save my team several hours per day of having to manually search the audio or video to find the spots. Their support team is also very responsive to our needs. **What do you dislike about Onclusive?** Critical Mention takes care of all of our needs. Nothing to mention at this time. **What problems is Onclusive solving and how is that benefiting you?** Critical Mention takes care of our media monitoring which is crucial to our podcast network's success and the success of our advertisers. **Official Response from Yuriana Coss:** > We're delighted to hear that Critical Mention has been instrumental in tracking your advertiser's ads and saving your team time. Our goal is to provide efficient solutions for media monitoring, and we're glad to hear that we've been able to support your podcast network's success. ### 49. A helpful tool for tracking key topics and trends. **Rating:** 4.0/5.0 stars **Reviewed by:** Laurel S. | Brand Reputation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onclusive?** The platform provides a clear, streamlined view of media coverage and has been a helpful tool for tracking key topics and trends. **What do you dislike about Onclusive?** If can be tricky to filter out ads about own own company that are being counted as a article or mention **What problems is Onclusive solving and how is that benefiting you?** timely alerts to meaningful mentions rather than scanning for what matters **Official Response from Yuriana Coss:** > Laurel, thanks so much for your review! We’re really glad you find Onclusive helpful for keeping track of key topics and trends, and that our timely alerts are making a difference. We know it can be tricky to filter out ads and irrelevant mentions — we’re always working to make our search algorithms smarter so you get more accurate and useful results. ### 50. Overall, the service is good, but there’s room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Onclusive?** On the positive side, customer support has been responsive when needed, which is a big plus. **What do you dislike about Onclusive?** Overall, the service is good, but there’s room for improvement in simplifying search functionality and results. I sometimes struggle to locate coverage from outlets that attended our events, even when I can find those stories elsewhere. **What problems is Onclusive solving and how is that benefiting you?** We rely on Onclusive primarily to track media coverage. This helps us amplify our members’ voices on issues that matter to them by identifying relevant media hits and sharing them across our social media platforms. **Official Response from Yuriana Coss:** > We really appreciate your feedback. It’s great to hear our customer support team has been responsive when you’ve needed help. We totally understand your frustration with search functionality — we’re always working on making it simpler and faster to find the media coverage that matters most to you. ## Onclusive Discussions - [Do you offer global media monitoring?](https://www.g2.com/discussions/media-monitoring) - 1 comment, 1 upvote - [View Onclusive pricing details and edition comparison](https://www.g2.com/products/onclusive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+05%3A18%3A01+-0500&secure%5Bsession_id%5D=613aa0ab-c770-40fd-b649-9bc546ae6805&secure%5Btoken%5D=4897b19fa27ef124fbc306e8b626c2b84f5c6a9c884fb94e0a2f97d53696378c&format=llm_user) ## Onclusive Integrations - [Onclusive Social](https://www.g2.com/products/onclusive-social/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) ## Onclusive Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Management** - Content Management - Customization - White Label - Media Kits - Contact Management **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce - E-Commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Distribution & Reporting** - Omnichannel Distribution - Analytics - Publication - Scheduling Tools - Media Monitoring **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Lead Scoring - Pitching - Campaign Scheduling - Follow-ups **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Response Desk - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Version Control - Team Collaboration ## Top Onclusive Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,623 reviews) - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,296 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (430 reviews)