Onclusive Reviews & Product Details

There is nothing good about them. They are scammers. Review collected by and hosted on G2.com.

They changed our original notice period from 30 days to 60 days in a shady way and are now trying to hold us to a full year-contract with a 9%-fee increase (!) because we were '3 days late' in their opinion Review collected by and hosted on G2.com.

I appreciate the media monitoring feature over paywalls, which allows me to access necessary content smoothly. I also enjoy the use of a user-friendly dashboard that helps me quickly find the information I need and tag data entries. Review collected by and hosted on G2.com.

There are separate platforms for the different services, like Reputation for media monitoring and PR manager for media contacting. This is not efficient as it takes more time and we can't synergise the data (from press releases sent to the media coverage for instance). They should all be on one platform. The setup was a little bit complicated because the dashboard has too many features (topics, themes, subjects, values...), more than we use, and they have an overlap. The user guide doesn't describe these functionalities, so one has to contact support services each time for simple questions. Mostly, the issue is that we cannot change anything about our profile or dashboard. Even creating a template means we have to use support services. This takes time (probably money) and is really useless. Users should be able to perform operational changess on their profiles Review collected by and hosted on G2.com.

I like that the tool is intuitive, that it can be learned to use quickly, and one of its greatest strengths is sentiment analysis. Additionally, customer support is 5-star. Having unlimited users is also appealing. Review collected by and hosted on G2.com.

That usually brings more mentions of X and fewer of Facebook and Instagram. Also, under the plan we contracted, initially we ran out of mentions contrary to other SL tools with unlimited mentions. Review collected by and hosted on G2.com.

I like Onclusive because it's quite easy to use, simple, and accessible. It has a nice user interface that's something everyone doesn't mind using. It's effective in helping us track and respond to queries from journalists in the UK efficiently, and it manages our workload well by giving oversight of what everyone is working on. It also helps join up information in terms of visibility and allows us to work out responses for multiple queries from journalists on the same topics, which is very helpful for handling press related tasks. Review collected by and hosted on G2.com.

There are some parts where you have to click too much, like when you edit a response or trying to put a response in. It's just a bit clunky. That's a very niche issue. Review collected by and hosted on G2.com.

I like Onclusive because it allows me to monitor social media conversations about the movies I release as a producer. It makes it easy to gather all mentions with certain words from all social networks into a single platform. What I value most are its dashboards, as they are very visually intuitive. They allow me to have everything I need to know about the performance of a movie I just released on social media on a single page, such as sentiment, number of mentions, demographic data about who is commenting, and most used hashtags. Additionally, the initial setup was very easy, thanks to the training provided by the team. Review collected by and hosted on G2.com.

Sometimes it doesn't capture comments from some social networks like Instagram or YouTube, and it also doesn't allow counting views. Review collected by and hosted on G2.com.

I think it is a good general listening tool if you have clear concepts to monitor. It has interesting view options that can be useful. The support has also been very helpful in setting up the tool and when we have had questions. Review collected by and hosted on G2.com.

Sentiment is not always well categorized (which is normal), but if you have a large number of mentions, there is a lot of manual work in this regard. Also, note that it doesn't always capture comments well or in the same way across all platforms; for example, on Instagram, it is not very accurate in monitoring comments. It would also be interesting to be able to include view analytics, which at this moment would not be available. Review collected by and hosted on G2.com.

I use Onclusive to record contacts, create distribution lists, and share information. It allows me to organize contacts in a GDPR-compliant and shareable way with my teams and helps me monitor engagement with my contacts. I like that it lets me effectively get our messaging out safely to my partners and trusted voices without encountering firewall issues that other sharing solutions face. I appreciate the analytics that let me tailor information to my contacts' interests and see who opened or shared my messages. The initial setup was very easy, and the personalized training by the team was very helpful. Review collected by and hosted on G2.com.

I would love more opportunities to format the press releases - the functionality is basic and often the font and line spacing can be inconsistent. This does negatively affect the look of the release, which could pose reputational risk. Additional font choices, colors and other word processing features would be ideal. Review collected by and hosted on G2.com.

I find Onclusive to be quite intuitive to use and it has a good layout. The search feature for finding journalists is pretty comprehensive. It also makes it a lot easier to find contacts and send out press releases. I think the ability to set up saved 'groups' is very helpful. Being able to see who has opened your press release in real-time is also really helpful. Review collected by and hosted on G2.com.

My team doesn't tend to use it for media monitoring as we've found it doesn't pick up everything we need it to. I also find I generally have to manually save our coverage as it doesn't seem to automatically pick that up as well as other platforms. But I could just be using it wrong and haven't set something up correctly. Review collected by and hosted on G2.com.

I like that Onclusive gives journalists their little picture and profiles, making it easier to remember who they are, and this translates into real life. It's clear and efficient for sending out press releases, which is much better than manually doing it over email as I used to. I appreciate the shared central database for journalist contacts and details, allowing the whole team to access them. It's also like a mini project management software where we can keep track of queries coming in across the whole team and get a sense of what everyone is working on. Review collected by and hosted on G2.com.

The process of adding in our response via the Notes functions and closing a journalist query is not very smooth and often involves clicking multiple times with the sidebar coming in and out. The menu bar could also be clearer - I still get confused about where to find what I want. Review collected by and hosted on G2.com.

I like how easy it is for setting up press releases, it takes less than 5 minutes for most. The sections work really well for our press releases. We literally need it to get our press releases out, so it's essential for us. The initial setup was extremely easy as most contacts were in. Review collected by and hosted on G2.com.

I think you should accept different photo formats and videos take too long to upload. I think the servers might need an upgrade as multiple files get stuck and photos can only be in jpeg, sometimes it takes me long to convert them to a suitable format. Review collected by and hosted on G2.com.