--- title: SAP Conversational AI Reviews meta_title: 'SAP Conversational AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 29 reviews by the users' company size, role or industry to find out how SAP Conversational AI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 29 scale: '5' date_modified: '2026-07-12' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # SAP Conversational AI Reviews **Vendor:** SAP **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 29 ## About SAP Conversational AI Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant. Bot Building Platform SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant. Through our platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey! Digital Assistant SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface. ## SAP Conversational AI Reviews ### 1. Excellent AI based Chatbot platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Marc C. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about SAP Conversational AI?** The user interface of SAP Conversational AI is very simple to use and developers can easily use it to develop the bot. The application has documented all of the options in it so that users can use them. Building chatbots is very intuitive and it can be implemented in various channels without the need to know detailed coding. One of the greatest machine learning models for customer support, SAP Conversational AI includes a number of characteristics that can help it engage with users. **What do you dislike about SAP Conversational AI?** It's a good app for developing bots and has great technology documentation that's easy to understand, but deep and detailed debugging can be difficult at times; of course, there are debugging tools available, but trying to track down one bot interaction among thousands can be difficult from the frontend. **What problems is SAP Conversational AI solving and how is that benefiting you?** Any level developer may use SAP Conversational AI to create; it does not require a highly trained or experienced developer. SAP Conversational AI offers a solid platform for developing bots relevant to any industry. Because we can use pre-existing chatbot flows for different languages and enable customers across multiple channels, we can quickly and easily scale to new markets and geographies. SAP Conversational AI also has analytics semantic, which helps it better understand the user's expression and respond accordingly. ### 2. SAP Conversational AI has the best artificial intelligence and easy-to-use SDK integrations. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. H. | Sr. Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI platform delivers everything in one place, such as FAQs, dialog management, alerts, webhooks capabilities, event settings, and a plethora of channels to interface with. Further connections such as web SDK and botkit are highly beneficial in improving user experience, and bot UI and smart assist are cutting-edge concepts. They have excellent emotional regulation and, more importantly, support channels. SAP Conversational AI covers nearly all channels, including online, whatsapp, message, slack, and others. I enjoy the SAP Conversational AI interface since the construction cycle allows me to observe and test the built bot at the same time. **What do you dislike about SAP Conversational AI?** Sometimes the training of the expressions takes more than 20-30 minutes, occasionally the Bot in the stores doesn't function, such as the content variables or the env variables, and sometimes it hasn't been done for some languages. Smart help now better supports local accents, I'd want to see new capabilities, such as database integration with AWS or Azure, so that users may have their data in the cloud and in a more safe location. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP Conversational AI provides a comprehensive CHatbot deployment platform, including hooks for live agents, a botkit for writing your own intent recognition algorithms, and cloud and on-premises versions. SAP Conversational AI is a market leader in conversational artificial intelligence services and provides an excellent platform for constructing chatbots and voice bots; as a developer, I worked with botkit and websdk, which allowed me to discover new technologies. SAP Conversational AI effectively addresses some real-world problems; the developer does not have to think much about the code and it works; SAP Conversational AI manages the code and develops code that works in every scenario and situation. ### 3. SAP Conversational AI amazing chatbot platform for business user experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Brody N H. | Information Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI platform allows you to construct a chatbot with very little coding experience; there is documentation for each stage that is easy to read and use; SAP Conversational AI offers several integrations or supports integrations with many services; and it is extensible. It features a robust multi-engine NLP that is rather straightforward to use for non-experts in hard ML&NLP. The SAP Conversational AI platform offers a comprehensive number of communication channels that allow the bots to be exposed in the appropriate mode and customized as needed. The developer experience is fantastic, owing to easy learning and thorough documentation, and the provider introduces new features (such as new monitoring capability), which stimulates enthusiasm. **What do you dislike about SAP Conversational AI?** More business use cases leveraging AI solutions, ML capabilities for RPA automation, and business demands are still needed, just as digital humans contact center technology is stacking up. Minor defects may exist in the platform, and developers may encounter certain abnormalities during development (activities may go dead or fail to function as planned, necessitating reverting to prior versions using a version control system on rare instances), In general, the potential drawbacks are minor in comparison to the benefits. **What problems is SAP Conversational AI solving and how is that benefiting you?** With the aid of the SAP Conversational AI platform, you can create chatbots that enhance the general customer experience, respond to queries, carry out basic activities, assist business users in automating their daily duties, and offer speedy resolution through the chat interface. Its platform for bot creation tools is exceptional, communication with end customers is made easier thanks to SAP Conversational AI, which also allows intelligent automation of services, removes barriers to communication, and improves user experiences. ### 4. SAP Conversational AI is one of the best platforms to build your Chatbot. **Rating:** 4.5/5.0 stars **Reviewed by:** Margaret K. S. | Engineering Manager, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI is a platform that allows you to quickly activate a chatbot and easily deploy it to multiple channels, using its conversation builder, you can build Dialogflow using dialog messages. The SAP Conversational AI platform is one of the best chatbot building websites no code, so it helps us to learn how to create a chatbot without any coding knowledge, the training sessions are very helpful for newbies, and there are many features that can be explored and we can use. **What do you dislike about SAP Conversational AI?** During development, one may encounter delays and glitches, necessitating revision, moreover, several subjects in the guide, such as integrating the chatbot in WhatsApp, may not function properly. There is no agent workspace in SAP Conversational AI, which is the largest disadvantage for me because if we ship the project, we need an agent workspace so that I can work more efficiently on it and avoid the requirement for a third-party website. **What problems is SAP Conversational AI solving and how is that benefiting you?** Chatbot requirements are expanding industry by industry, and SAP Conversational AI is developing a platform to make it simple to deploy chatbots across platforms like as web sites, mobile apps, and even social media channels. SAP Conversational AI is assisting in making messaging simple and convenient, and it recognizes that in the future, human agents will be replaced by virtual agents, and everything will be digital, eliminating the need for human agents. The biggest challenge of developing a chatbot is coding, but the SAP Conversational AI platform allows us to design our chatbot without any coding skills. ### 5. SAP Conversational AI is software with many possibilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Steven P. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about SAP Conversational AI?** The SAP Conversational AI platform is simple to use and allows for the rapid development of chatbot and conversational platform applications, the user interface is quite advanced in terms of design flow, knowledge base, and integration. I appreciate how we can easily extract FAQs from other external websites using the knowledge graph, and how the dialog tasks will be easy to observe the established task flow. I appreciate that you can simply make a chatbot without coding, and that there are various templates accessible in the shop to assist me in creating a bot with no work, and that the smart bot function is quite useful. **What do you dislike about SAP Conversational AI?** The website sometimes takes longer to load the content, additional content videos should be provided on YouTube for easier deployment of the chatbot's many features, I require additional templates based on a specific category. There is just one workstation available, it would be ideal if a function to add additional workspace and a bot demo were included, I'd want to see a better approach to combine teams and the whiteboard while developing a solution. Because most conversational teams are distributed, native integrations like those found in other collaboration applications would be ideal. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP Conversational AI is assisting in the resolution and advancement of self-service and contact center agent productivity efforts, machine learning assists the chatbot in training phrases, adding synonyms assists in offering new discussions to the user, and FAQ assists in answering the user's inquiries. Instead of sending a customer service representative, I can utilize a chatbot to replace customer service and assist with customer-related issues in a more timely manner, allowing us to focus on our clients. ### 6. My experience working with next get SAP Conversational AI **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhakar J. | Enterprise Architect & Practice Lead, CoE (Innovation & Digital Transformation), Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI is an revolutionary product in SAP ecosystem for creating a smart Apps. The best part is you can start creatign the same using BTP and it will take very less time to learn this. Unlike others SAP has provided a great use case options where you can start building the conversational apps without much coding. **What do you dislike about SAP Conversational AI?** SAP Conversational AI is currently in the initail phase and need few more enhancements. One thing i dislike about it is complexity to integrate and work with non SAP systems. For debugging options also can be added for the ease of the developer. **What problems is SAP Conversational AI solving and how is that benefiting you?** We used SAP Conversational AI to create a conversational bot for the Invoice automation system. It saved our a lot of time as the application was native to SAP. The learning curve was low and we got high time-to-market opportunity. ### 7. About the SAP conversational AI , what is the use , benifit and why we are using this ? **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad A. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SAP Conversational AI?** SAP conversational AI is a powerful platform for building intelligent chatbots that can help business improve customer engagement, repetitive tasks and increase operational efficiency.this platform leverages machine learning and NLP technologies to enable chatbots. **What do you dislike about SAP Conversational AI?** Some times there may be some challenges or limitations associated with using SAP conversational AI.this platform provides a range of pre built templates and connecters, may be some of the businesses wants to custom development to achieve the level of functionality at that time they need to invest more in this. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP conversational AI also help businesses to improve customer satisfaction and loyalty by providing a personalized and engaging experience that meets their expectations.it is easy to use interface,from using chatbots businesses can automate these interactions, provide faster and more efficient service to business. ### 8. SAP Conversational AI - Next Generation Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant J. | Cloud AI/ML Performance/SRE Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SAP Conversational AI?** The chatbot is highly customisable and rich in features. AI chatbots increase customer engagement and the efficiency of day-to-day business. It is easily accessible, and the bot interaction is also simple. Compared to its peers, it has cost benefits and is more value for money. **What do you dislike about SAP Conversational AI?** The learning materials could be more improvised, which could help onboard the new users to the SAP ecosystem. Some of the functionalities can also be added or integrated with the chatbot to make it more enhanced. Customer support for the product could be better. **What problems is SAP Conversational AI solving and how is that benefiting you?** The chatbot adds value by automating the client's customer support. As a result, it saves a lot of time and increases the efficiency of the business. Also, it is used to automate the HR process reducing manual labour. ### 9. Perfect tool to build chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi A. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI has a user friendly and intuitive making it easy to use even for the non tech users. The natural language processing engine makes it more natural to converse with. The platform provides detailed analytics and insights into chatbot performance. This allows businesses to optimize and improve the chatbot over time. **What do you dislike about SAP Conversational AI?** SAP conversational AI platform supports limited number of languages currently. This may be a disadvantage for businesses that operate in multiple countries or serve customers who speak different languages. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP Conversational AI can be used to build chatbots and virtual assistants that can provide employees with training and onboarding information. This can help new employees get up to speed quickly and reduce training costs. ### 10. Build your chatbot with SAP Conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about SAP Conversational AI?** Without having less knowledge of coding it's easy to build a chatbot with SAP Conversational AI. The NPL makes it more convenient and it can be build faster as it requires low-code. The best part is it supports all types of communication channels. **What do you dislike about SAP Conversational AI?** I haven't find anything to dislike about this tool. It's simple and easy to build with. **What problems is SAP Conversational AI solving and how is that benefiting you?** The requirements of customers are increasing day by day and to make the process automated and customizable for them the chatdots development and deployment is easy with SAP Conversational AI. To assist the the customers with their issues we are using chatbots to make process fast and simple. ### 11. Tool to build and deploy conversational chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal A. | Process Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2023 **What do you like best about SAP Conversational AI?** SAP Conversational AI provides quick and personalized responses to the inquiries, enhancing the overall customer experience and improving customer satisfaction. By automating customer service interactions, SAP Conversational AI saves businesses time and resources, allowing employees to focus on more complex tasks. **What do you dislike about SAP Conversational AI?** SAP Conversational AI relies heavily on training data to provide accurate responses to customer inquiries. If the training data is incomplete or inaccurate, the chatbot may provide incorrect or irrelevant responses. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP Conversational AI provides employees with a conversational interface to access HR information and services, such as payroll, benefits, vacation time and other information. ### 12. Review of SAP conversational Ai **Rating:** 5.0/5.0 stars **Reviewed by:** Victor B. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SAP Conversational AI?** Makes it easier to design chatbots using no-code or low code. The best part is Odata services can be integrated into the chatbot for various applications **What do you dislike about SAP Conversational AI?** Sometimes there is a bit of confusion in identifying the proper intents however, with updates on ML, it can be improved **What problems is SAP Conversational AI solving and how is that benefiting you?** Quickly creating chatbots which reduces manual labor and improves business ### 13. With SAP Conversational AI you can speed up the development of your bots and easily discover data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about SAP Conversational AI?** With SAP Conversational AI, the ability to discover data is precise and concise. It's easy to access; it quickly speeds up bot development; I love the ease with which I can deploy a bot on our website, Telegram, and Twitter, among other social networks. **What do you dislike about SAP Conversational AI?** Based on my experience, I can say that it is easy to access; I love that it is compatible with multiple languages ​​and can synchronize with various platforms. **What problems is SAP Conversational AI solving and how is that benefiting you?** When it comes to benefits, SAP Conversational AI detects all types of data quickly, accurately, and in the language you want. I can also create and implement my bots on my website easily. ### 14. Empowering conversation with SAP AI. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about SAP Conversational AI?** It has ability to support multiple channels like Alexa, goggle assistant and many more. **What do you dislike about SAP Conversational AI?** SAP conversational AI has some drawback like it support limited languages and has complexity for advance custmization **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP conversational AI solved some problem associated with customer support and queries. ### 15. Amazing tool to have for your site bot assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about SAP Conversational AI?** Has using this platform for AI bot assistance for our vendor websites for AI conversation **What do you dislike about SAP Conversational AI?** No nothing as of now, good to have bot building platform tool. **What problems is SAP Conversational AI solving and how is that benefiting you?** Has helped and benefited our vendors' project for AI conversation bot. ### 16. Best ever and excellent api bot creater for any site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2023 **What do you like best about SAP Conversational AI?** Helpful api and integrations for to build digital assistance for site, features like bot api, chat bot etc **What do you dislike about SAP Conversational AI?** Nothing big thing to dislike here for SAP conv AI but AI language building can be improved. **What problems is SAP Conversational AI solving and how is that benefiting you?** Has helps in building and improve our site for digital assistance ai chat bot ### 17. SAP Conversational AI - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about SAP Conversational AI?** I like most about this tool is that it's providing powerful building platform for chatbots building, provides very effective analytics helps in chatbots performance. **What do you dislike about SAP Conversational AI?** As such there is nothing to dislike about SAP Conversational AI. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP conversational AI is helping to improve chatbots performance also providing the digital assistant which helps employees to learn things very quickly. ### 18. Tool for Ai conversational bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about SAP Conversational AI?** You can creat and build ai conversational robot like chat assistant for your site, etc. **What do you dislike about SAP Conversational AI?** No nothing have there that could be improved what I feel. **What problems is SAP Conversational AI solving and how is that benefiting you?** Benifits in auto conversational lead assistant on any platform ### 19. Good bot development UI and user friendly bot training and testing **Rating:** 5.0/5.0 stars **Reviewed by:** Sugandhan V. | SAP Artificial Intelligence Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about SAP Conversational AI?** Everything in SAP cai looks well and good. The bot development ui is really simple. The bot training and testing is really simple and bot UI engagemebt through webchat or we client is even more simple **What do you dislike about SAP Conversational AI?** Initially I can see only less options for training the bot. The configuration settings to develop a perfect bot is not up-to the level. Even now we don't have much options just like other bot development platform. But that's fine. **What problems is SAP Conversational AI solving and how is that benefiting you?** I didn't see any major problems as of now. Some times I cannot save the changes made in the skills. I can see drastic changes in all levels of SAP cai. So they cleared all the previous issues. ### 20. Build your chatbots and deploy it across the messaging channels in no time **Rating:** 4.0/5.0 stars **Reviewed by:** Nibinesh S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about SAP Conversational AI?** There are many messaging channels integrations available natively within the Conversational AI. It enables real-time pilot testing across the actual userbase effortlessly accessible. **What do you dislike about SAP Conversational AI?** The pricing plan of the Conversational AI is not apt for any smaller organizations! Even though you can try out the services before choosing the pricing plan, you will soon run out of the free limits and end up paying more when you continue to use them. They have to offer pricing plans that are small-medium enterprise-friendly. **Recommendations to others considering SAP Conversational AI:** If you are looking to prototype a potential solution and to create a custom solution across various messaging channels such as Messenger, Telegram, Web Widget, Phone Gateway, and more. You could quickly start testing the Bot in real environment. That gives us a lot of flexible to test it across the platforms. **What problems is SAP Conversational AI solving and how is that benefiting you?** We learned to build the chatbots about 6 years ago on the CAI Platform, which is easy and well documented. We could create a basic chatbot that could fetch RSS Feeds and show it to users in their Telegram Messenger. The experiment with the actual users made us focus on developing many features for the chatbot. The good thing was that you could deploy it across platforms through the native integrations. ### 21. Why to use SAP Conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2022 **What do you like best about SAP Conversational AI?** SAP Conversational AI is not your traditional SAP product. When it comes to properly submitting your data SAP Conversational AI is the way to go. The new software will make your daily tasks so much easier. Less hassle, more time-efficient days with lower stress days. The features will make this product worth your wild! **What do you dislike about SAP Conversational AI?** Since its not your traditional setup GUI, it will take you some time to get used to it. After learning the ins and outs of the new features; that will be when you enjoy the new software. **What problems is SAP Conversational AI solving and how is that benefiting you?** I am currently attempting to solve the organizational POs that I currently have. I feel like with SAP Conversational AI the overall load is becoming easier and is definitely helping be more efficient. ### 22. It was a good experience, not so complicated **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro A. | sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about SAP Conversational AI?** It's user friendly for people who are familiar with chatbots **What do you dislike about SAP Conversational AI?** It's not that friendly if you're not familiar with these kind of tools in my opinion **Recommendations to others considering SAP Conversational AI:** If you're looking to solve some more complex situations it's a great tool **What problems is SAP Conversational AI solving and how is that benefiting you?** The customizing of the user experience chat. It looks a little less robotic than other tools to which we are getting used to talk to ### 23. We have a good experience with the module o finance **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio A. | Account Manager DevOps & Analitycs , Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2022 **What do you like best about SAP Conversational AI?** To collaborate with my team because we can focus wirh another areas or the continius development on their apps **What do you dislike about SAP Conversational AI?** I think the interface because is more closed than pthers apps on the market **Recommendations to others considering SAP Conversational AI:** Nothing **What problems is SAP Conversational AI solving and how is that benefiting you?** The develoment of new apps and review new project with all the team of different areas ### 24. Review after 2yrs **Rating:** 3.5/5.0 stars **Reviewed by:** Vishal T. | Senior ERP Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about SAP Conversational AI?** Very easy to build application with pre-build content. Importing golden entites value using excel and webhook URL's. It is easy to integrate with SAP products. **What do you dislike about SAP Conversational AI?** I feel the application can improve in terms of integration with non-sap products. Product team can provide a few examples which will make developer life easy. **What problems is SAP Conversational AI solving and how is that benefiting you?** Easy to get access to business data, and It helps to continue business without any obstacles. ### 25. Versatile tool, ideal for building different types of chatbots. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley L. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about SAP Conversational AI?** Seamless and intuitive UI/UX. It is very flexible, it offers a wide variety of integrations that we can use with different solutions to build different multilingual Chatbots very quickly and without problems. **What do you dislike about SAP Conversational AI?** It is a very intuitive platform, there is nothing wrong, my experience is extremely positive. **What problems is SAP Conversational AI solving and how is that benefiting you?** It's a powerful NLP platform with a powerful deep analytics dashboard, I usually use it to build as many chatbots as possible. ### 26. SAP Conversational AI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about SAP Conversational AI?** SAP Conversational AI makes dialogue with customers much easier and streamlined. **What do you dislike about SAP Conversational AI?** Having access to this software in other languages could prove to be useful for bilingual brands. **Recommendations to others considering SAP Conversational AI:** SAP Conversational AI is a great and professional tool if you're looking to streamline your approach to customer requests. **What problems is SAP Conversational AI solving and how is that benefiting you?** Companies sometimes get an influx of customer contact requests, which have the tendency to take up much of their time. SAP Conversational AI does a great job to handle the initial work to make it easier for employees to help only if they are needed. ### 27. Review for SAP Softwere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about SAP Conversational AI?** Very fast and useful. The use of IA is the best thing I've ever seen. **What do you dislike about SAP Conversational AI?** Anything in fact, at the first glance, could be impressive but very soon you can stay in a good for. Everything is very visual and intuitive. **What problems is SAP Conversational AI solving and how is that benefiting you?** Management of persons and custumers. It has been very useful and very fast. I´m very kind to use this type of software. ### 28. SAP Conversational AI helps users manage business tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about SAP Conversational AI?** I like that it enables users to build and monitor intelligent chatbots in one interface to automate tasks and workflows. **What do you dislike about SAP Conversational AI?** Difficult to integrate with Teams and compatible message types. **What problems is SAP Conversational AI solving and how is that benefiting you?** SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work. SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud. ### 29. Solid solution for building chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about SAP Conversational AI?** What I like most of this software is that it's very easy to use. It's so easy to use that anyone can jump in and start creating useful chatbots straightaway. Another thing is the user interface. It's very neat and easy to navigate. **What do you dislike about SAP Conversational AI?** The only issues I have with this software is that the documentation is rather limited. This is something I hope they can improve upon in future **What problems is SAP Conversational AI solving and how is that benefiting you?** Recast is being used to create multilingual bots for our messaging platforms. This has helped to managing communication better than it would have been if we weren't using chatbots ## SAP Conversational AI Discussions - [What is SAP chatbot?](https://www.g2.com/discussions/what-is-sap-chatbot) - [What are the features of chatbot?](https://www.g2.com/discussions/sap-conversational-ai-what-are-the-features-of-chatbot) - [What are the four main capabilities of SAP conversational AI?](https://www.g2.com/discussions/what-are-the-four-main-capabilities-of-sap-conversational-ai) - [View SAP Conversational AI pricing details and edition comparison](https://www.g2.com/products/sap-conversational-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+01%3A13%3A18+-0500&secure%5Bsession_id%5D=5cf89afa-b27f-4af8-b4c6-c500b7246b00&secure%5Btoken%5D=9b30c7d8d514f8157ab11637e3371ebea307cd890a7d8882fdf4c597b83b8c1c&format=llm_user) ## SAP Conversational AI Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SAP Conversational AI Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (415 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,492 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,390 reviews)