Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands
Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering operational costs. Genie offers self-service options to answer patients' common questions and uses natural-language AI to manage appointments, referrals, prescriptions, and more. Patients can interact with Genie through voice, two-way SMS, email, or chatbot. Genie instantly answers and automatically routes patients' ca
PulseAI360 is an AI-powered contact center platform that revolutionizes quality assurance, agent performance, and compliance management. The solution analyzes 100% of customer interactions—far beyond traditional manual sampling—delivering real-time, actionable insights that drive operational efficiency and elevate customer experiences. With AI-driven coaching, PulseAI360 empowers supervisors and agents to boost engagement, improve retention, and maximize first-call resolution rates. The platform
Activeo SAS is a leading technology consulting firm specializing in customer experience and contact management solutions. Established in 1993 and headquartered in Issy-les-Moulineaux, France, Activeo has expanded its presence globally with offices in Singapore, India, the UK, Switzerland, Mauritius, and Canada. The company offers a unique blend of business consulting, technology expertise, and innovative applications designed to enhance customer engagement and operational efficiency. Key Featu
Brightleaf is a legal document management software that includes: document assembly, document interpreter, document templates, clause libraries.
Marketbridge has the proven expertise to design, operationalize and activate modern go-to-market models.
TagSpaces is an offline, open source, personal data manager, designed to help organize files on Windows, Linux, Android or Mac.
The management of your brand, in one place! Centralize recursos digit in the online platform for your brand management.
We design, launch, operate, and transform call center business processes to reduce cost, mitigate risk, and improve performance. Our BPO contact center services and solutions create value by elevating the customer experience, increasing efficiencies, and reducing costs. Our comprehensive portfolio of business process outsourcing services spans all customer interaction points, including inbound and outbound call center solutions, digital customer support, information technology, AI-powered automa
Alert65 is a cloud-based food safety compliance software designed to streamline and automate complex compliance tasks for hospitality businesses. By centralizing all compliance information and policy documentation, Alert65 enables organizations to manage safety procedures efficiently, reducing exposure to risk and saving valuable time and resources. Key Features and Functionality: - User-Friendly Navigation: Intuitive interface allows for easy navigation and quick access to compliance tasks.
The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing nece
OMNINGAGE Connect is a cloud-based customer engagement platform designed to seamlessly integrate with Amazon Connect, offering a modern, intuitive, and data-driven user desktop. Deployable within minutes, it supports multiple communication channels, including voice, chat, SMS, and social media interactions. Leveraging Amazon's serverless and cloud-native technologies, OMNINGAGE Connect eliminates the need for hardware resources, dynamically scaling to meet business demands, making it ideal for h
JustRelate Web Builder is a user-friendly cloud-based JavaScript CMS that is maintenance-free, extensible and cost-effective.
Unlimited content you can share online, a monthly calendar to plan and schedule all your posts and connect up to 9 accounts.
My Salon Desk is the ideal business solution to help medical spas reduce the stress of staff turnover. Our VoIP software streamlines marketing strategies and phone systems for beauty-oriented businesses. My Salon Desk Onboarding gives you complete control over how your virtual receptionists respond to your clients' inquiries. We are a boutique BPO firm developed to support personal care and beauty brands - we maintain a high-tech omnichannel contact center that is ready to handle your unique nee
Message1 is cloud software built for telephone answering service and secretarial teams — not a generic contact center platform or CRM. Agents manage client records, capture messages during calls, and deliver them via SMS, email, Threema, or the Message1 App in one browser workflow, with no legacy desktop installs for operators. The Message1 App (iOS, Android, PWA at message1.app) lets your clients' staff receive messages on mobile with push notifications, inbox, and availability status — inclu
WEMACX is an AI-powered Customer Experience as a Service (CXaaS) platform that unifies omni-channel customer interactions with intelligent business process automation. Designed for customer-intensive operations, WEMACX enables organizations to seamlessly manage voice, chat, email, social, and digital channels within a single cloud-native platform. Beyond traditional contact center capabilities, WEMACX combines customer engagement with workflow orchestration, enabling enterprises to automate end