---
title: PulseAI360 Reviews
meta_title: 'PulseAI360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PulseAI360 works for a business like yours.
date_modified: '2025-09-28'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# PulseAI360 Reviews
**Vendor:** Trellissoft  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About PulseAI360
PulseAI360 is an AI-powered contact center platform developed by Trellissoft Inc. that is designed to transform quality assurance, agent coaching, and compliance management in modern contact centers, especially for BPOs, MSPs, and large-scale operations.






- [View PulseAI360 pricing details and edition comparison](https://www.g2.com/products/pulseai360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-20+06%3A16%3A18+-0500&secure%5Bsession_id%5D=f17b9f7c-b147-4f2f-959d-16da1dfab889&secure%5Btoken%5D=0f2f0e46565fe17a73ae06e8bce17fa2c3e8b99d9de984527a615f0cbf76a749&format=llm_user)

## PulseAI360 Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

## Top PulseAI360 Alternatives
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