The MSG91 WhatsApp Engagement Platform empowers businesses to connect, automate, and engage with customers through WhatsApp — using the WhatsApp Business API, Chatbots, Voice Calls, and Voice Bots.
Built on MSG91’s reliable CPaaS infrastructure, it helps brands deliver fast, secure, and personalized communication at scale. Whether it’s sending OTPs, automating support, or running marketing campaigns, MSG91 ensures every message reaches the right user at the right time.
All-in-One WhatsApp Suite
WhatsApp Business API: Send verified messages, alerts, and promotional campaigns from your official business number with end-to-end encryption and delivery tracking.
WhatsApp Chatbot: Automate customer queries, FAQs, and lead qualification with AI-driven bots that respond instantly 24×7.
WhatsApp Call & Voice Bot: Allow users to interact via voice calls on WhatsApp, powered by smart voice recognition and response workflows.
Omnichannel Integration: Combine WhatsApp with SMS, Email, or RCS inside MSG91 for consistent customer journeys across every touchpoint.
Powerful Features
No-code chatbot builder for quick setup
Two-way conversation support
Automated message workflows and triggers
Multi-agent shared inbox for collaboration
Real-time delivery and engagement analytics
Verified business account with enterprise-grade security
Why Businesses Choose MSG91
Over 30,000+ global brands trust MSG91 for secure and scalable communication. The WhatsApp Engagement Platform extends that reliability to conversational automation.
Built to handle millions of messages daily
Simple REST APIs and SDKs for fast integration
GDPR, TRAI, and WhatsApp policy compliant
Transparent, pay-as-you-go pricing
24×7 technical and onboarding support
Industry-leading uptime and performance
Use Cases
Customer Support: Automate first-level conversations and hand over complex queries to agents.
Sales & Lead Management: Capture, qualify, and nurture leads automatically using chat and voice bots.
Transactional Messaging: Deliver OTPs, order updates, and payment confirmations instantly.
Marketing Campaigns: Send personalized offers, reminders, and feedback requests on WhatsApp.
Feedback & Surveys: Collect customer ratings and reviews directly through chat.
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