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Intelligent Engagement Platform Reviews & Product Details

NGDATA lets you better engage with your customers. The Intelligent Engagement Platform (IEP) builds sophisticated customer data profiles (Customer DNA) and drives truly personalized customer experiences through real-time interaction management. With capabilities beyond a standard Customer Data Platform, NGDATA boosts commercial success for all clients by increasing customer lifetime value, reducing churn, and lowering cost per conversion. NGDATA’s IEP has in-built analytics, AI-powered capabilities, and decision-making formulas. This unique combination identifies opportunities and proactively and accurately automates individual customer engagements at scale, via the most relevant channel. All this is underpinned with Customer DNA creating rich, multi-attribute profiles, including device data, enabling businesses to develop a deeper understanding of their customers. And the intuitive user interface makes it easy for business users to utilize the platform while IT and analytics retain oversight and control. NGDATA makes big data small and beautiful and is dedicated to facilitating economic gains for all clients. A strong emphasis on engagement-based tracking and reporting, coupled with a range of scalable out-of-the-box solutions gives immediate and rewarding results. Founded in 2012, NGDATA has offices in the USA, UK, Europe, Asia-Pacific, and is headquartered in Ghent, Belgium.

Seller

NGDATA

Discussions

Intelligent Engagement Platform Community

Languages Supported

English

Overview by

Jurgen Desmedt (Head of Marketing NGDATA)

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Intelligent Engagement Platform Media

Intelligent Engagement Platform Demo - Offer overview

Get an overview of your offers, how you are reaching your audience with personalized experiences and how they are engaging.

Intelligent Engagement Platform Demo - Customer Journey Analytics

A Customer 360 view that shows in which journey stage a customer is for every individual offer.

Intelligent Engagement Platform Demo - Real-time experiences on every channel

Configure your experiences and the platform will select the most relevant one to be presented to any customer.

Intelligent Engagement Platform Reviews (6)

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SP

Sigi P.

HR Transformations Business Analyst

Mid-Market (51-1000 emp.)

9/22/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"An easy-adoptable marketing product for the future."

5/5

What do you like best about Intelligent Engagement Platform?

Its user-friendliness and efficiency next to the sheer amount of data it handles to make real-time user profiles of your customers is just stunning.

The sheer impact it creates is overwhelming. Review collected by and hosted on G2.com.

What do you dislike about Intelligent Engagement Platform?

Implementing the IEP is not a work of short breath. It takes time to get to know the product and shift your mindset to create good use-cases for your business.

Luckily the consultants of NGDATA don’t shy away from a challenge and help you with use-cases and support. Review collected by and hosted on G2.com.

DD

Desiré D.

Co-creator

Mid-Market (51-1000 emp.)

9/24/2020

"Very good intelligent engagement platform!"

5/5

What do you like best about Intelligent Engagement Platform?

The machine learning capabilities, such as clustering and lookalike detection. Review collected by and hosted on G2.com.

What do you dislike about Intelligent Engagement Platform?

I think they should add automated modelling, where you can generate a predictive model for a chosen variable.

But I'm guessing they are working on this. Review collected by and hosted on G2.com.

IB

Verified User in Banking

Mid-Market (51-1000 emp.)

10/6/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to work with interface that show all relevant information that you can think of."

4.5/5

What do you like best about Intelligent Engagement Platform?

Personal marketing DNA, experiences and journey stages customers go through. Review collected by and hosted on G2.com.

What do you dislike about Intelligent Engagement Platform?

There is a lot of info to gather that you can use for your customers so to utilize this product you to it fullest you will need a good understanding of what you want to accomplish. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/16/2020

"Great tool!"

5/5

What do you like best about Intelligent Engagement Platform?

The tool is very user friendly and allows the marketeer to easily obtain customer insights! The visualization of journey stages and real-time data analysis are one of a kind. It truely deserves it’s name. It is intelligent! Review collected by and hosted on G2.com.

What do you dislike about Intelligent Engagement Platform?

I haven’t encountered any features To dislike! Review collected by and hosted on G2.com.

AB

Verified User in Banking

Small-Business (50 or fewer emp.)

9/17/2020

"Accessible and expendable"

5/5

What do you like best about Intelligent Engagement Platform?

The configuration is very accessible, and makes delivery of new data models, data ingests or triggered actions very fast Review collected by and hosted on G2.com.

What do you dislike about Intelligent Engagement Platform?

Some interesting features are still development Review collected by and hosted on G2.com.