Qualtrics Employee Experience

Qualtrics Employee Experience

4.3
(216)
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Qualtrics Employee Experience provides employee survey tools and 360 feedback features that let you measure engagement in real time.

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Showing 216 Qualtrics reviews
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Shawn N.
Validated Reviewer
Verified Current User
Review Source

"Great for finding what makes your employees truly happy"

What do you like best?

This product gives you insights into your employee base that you didnt even know existed. For example, after sending out our first wave of employee surveys and analyzing the data we found that one thing that qualtrics believed would improve our employee satisfaction would be to offer a paid vacation (time off + money to go towards vacation). Now for just 1500$ per employee per year we have implemented this. This, along with other seemingly random changes our company culture has greatly improved and our employee attrition has lowered considerably, which almost pays for the cost of the vacations in and of itself.

What do you dislike?

In order to use their dashboard feature (which is the entire purpose of the software) to view your collected data you need to plan everything out from start to finish and test it multiple times. Many times post data collection we talk to their support team only to hear that we should have planned better and ran through exactly what we wanted to analyze before the survey was sent out so as to know how we can use our data. This was very disappointing the first time around but we were better able to avoid subsequent times later.

Recommendations to others considering the product:

Plan to dedicate an entire employee to the implementation, use and administration of this software. While that may seem like a lot it will pay off in the long run.

What problems are you solving with the product? What benefits have you realized?

Employee Attrition has been considerably decreased which was the purpose we had in mind when we signed with qualtrics. Additionally though, we have made other ancillary changes in response to the data we were able to collect and visualize and our employee's overall satisfaction with their job has increased by 15% since our first year of using qualtrics.

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Christopher A.
Validated Reviewer
Verified Current User
Review Source

"Going beyond the basics with Qualtrics"

What do you like best?

For those that are newer to the task of designing, administrating and analyzing surveys (or other similar types of projects), Qualtrics offers a powerful yet gentle way to introduce yourself to these types of activities. From the moment you click on the "Create Project" button, Qualtrics provides a user-friendly interface to help you explore what is possible with the tool, and the ability to make a mistake or two along the way before you "get serious" and put together your first official project.

Qualtrics best feature is the number of survey question types - such as sliding scale, multiple choice buttons, order ranking and others - that you can incorporate into your project. The tool shows you how each option works, and the survey design area makes it easy to swap different types of questions to get a better idea of which might be the best fit for your project. Of course, if you already are familiar with survey creation, there are many other tools and tricks that Qualtrics gives you access to, so just because the tool is friendly to beginners doesn't mean experts can get a lot of value from it.

What do you dislike?

Qualtrics has a few different pricing models and the one that my company is on is a "pay per response" model, where the more responses you are collecting within a survey helps to drive the cost per response down. Other companies may structure their pricing models in a similar fashion for surveys like Quatrics does, but its not my favorite as it forces you to put in a decent amount of thought on how best to manage your survey project so that you don't end up with a bill larger than what the effort was worth.

Another area where Qualtrics could improve is the instructions on the reporting features. Quatrics has very robust reporting capability, but unlike other parts of the software, I found the reporting area more difficult to access as a newer user and its taken longer to achieve a level of understanding to unlock the power of this element of the tool.

Recommendations to others considering the product:

If you have little to no experience creating surveys or similar projects, software programs may seem a little intimidating to experiment with, but Qualtrics provides an excellent way for you to get more familiar with design options and approaches through a user-friendly tool.

What problems are you solving with the product? What benefits have you realized?

Although primarily used for surveys, I have leveraged the tool for employee certifications and disclosures within the compliance space as it has allowed me to create much more customized materials than many of the offerings that are built into training or policy management software. This has provided us with much greater insight into our employees undertstaning of key policies and the opportunity to collect more detailed feedback on potential issues and concerns.

What Employee Engagement solution do you use?

Thanks for letting us know!
Julienne B.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, wide range of application."

What do you like best?

We use Qualtrics Surveys for our programs to keep track of their outgoing classes. The survey's are sent to the alumni from each respective graduating class periodically so the different programs are able to request necessary survey information as well as maintain accurate student and alumni records.

What do you dislike?

The functionality of Qualtrics Surveys is great, the only drawback would be the appearance. Greater customization of the overall appearance of the individual survey would be a great feature to have in the future. This would allow us to tailor the survey so it looks more like it came directly from the institution, which it is, and less like a third party is requesting information.

What problems are you solving with the product? What benefits have you realized?

We had great difficulty maintaining student and alumni records after students graduate. Contact information changes so quickly that we were unable to get the information we needed for our program's accreditation. With the use of Qualtrics Surveys we have had a great deal of success it keeping our records current.

AH
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Qualtrics Review"

What do you like best?

The simplicity with which complex display logic can be added to the questions is nice. Also, the questions can be simply divided into blocks and then logic can be applied to the entire block. This eliminates the need to insert separate logic to a bunch of questions. We can also customize survey flow easily with this.

What do you dislike?

Adding Javascript for customization and other logic not provided by default is cumbersome. The Javascript used for web development cannot beused as it is. Also, not much online help is available regarding the same and we have to depend on the Qualtrics Support community to get answers.

Recommendations to others considering the product:

It is an amazing tool if you need basic surveys. You can build complex surveys only if you are familiar with Javascript. Integration with a lot of APIs isn't supported. However, they have very responsive customer support, i.e. Qualtrics Community, so you can find solutions to a wide variety of problems by dropping in a question there. You can customize aesthetics using CSS for any specific page necessary, or even for the entire survey.

What problems are you solving with the product? What benefits have you realized?

Collecting user data as well as feedback was initially done with a different proprietary software with many issues. Qualtrics eliminated a lot of problems faced by that software. Also, the User interface of Qualtrics is much better than a lot of survey tools available in the market. Designing asimple Qualtrics survey did not require a coder anymore, but could be done by any non IT person.

Amy S.
Validated Reviewer
Verified Current User
Review Source

"Qualtrics survey's for Employee Insight"

What do you like best?

I like how easy Qualtrics is to understand. You can create a good, clean survey that is easy for employees to take with little previous survey experience. There are a lot of question options for unique and specialized questions to fit the type of survey.

What do you dislike?

There are a limited amount of question types where you can have a lot of control and change the set-up. There are some troubles with distributing the survey, no matter how many times I have used Qualtrics there are always some hiccups when I am sending it out to people and receiving the respond.

Recommendations to others considering the product:

It is a really great product to use for gaining employee insight on many different events and services.

What problems are you solving with the product? What benefits have you realized?

Employee satisfaction and feedback. Mostly used for events that employees are involved in as a part of the organization. We use them at the beginning of the event for advice and comments and suggestions and at the end of the event for feedback and suggestions for future events.

Jeff D.
Validated Reviewer
Review Source

"Easy to use software necessary for surveying your employee! "

What do you like best?

I value Qualtrics question logic and easy to use format. It's a very intuitive software that helps you understand the needs and thoughts of your customer.

What do you dislike?

Sometimes its difficult to know where within the program something is located. For example, I recently created a survey and wanted to put text at the top to let the customer know what the survey was for as an introduction and it took me a while to find it. Our office actually created a best practices guide to go along with Qualtrics so that every time we create a survey, we are being consistent in our messaging and data collection.

Recommendations to others considering the product:

I would recommend a best practice guide for those that continue to access Qualtrics. It helps with consistency within your organization.

What problems are you solving with the product? What benefits have you realized?

We recently created an employee engagement survey and we think this is going to be a great platform for analyzing data, question logic, and coming back to see reports from each quarter.

Selaina B.
Validated Reviewer
Review Source

"Innovative methods to interact and communicate with employees"

What do you like best?

What I like best about using Qualtrics is the adaptability it has. I can use this one tool to host several different types of communication and interaction with my employees: sign ups, specific program or event reviews, overall employee experience surveys, and asking employees what they want. We use Qualtrics to also help us know what to do next. Instead of guessing what 'people here want' we can ask and make calculated next steps that are productive. I also very much appreciate that Qualtrics helps educate the users. There is Qualtrics University and I have also called and received help over the phone several times.

What do you dislike?

I dislike that some of the neat-o features aren't offered to me yet. The text analysis was so exciting to us when announced last year. It still isn't on our company's account. The updates talked about today were mind blowing, but I'm worried we won't be able to utilize them either.

What problems are you solving with the product? What benefits have you realized?

We are trying to solve the issue of knowing what the employee experience is, identify the highs and lows, and lift the lows and accentuate the highs. The biggest benefit has been to now what to do. Our team was formed to help improve the employee experience, but without data from our people all we could do was a 'shot-gun' approach where we try to influence a wide variety of experiences. With employee responses from Qualtrics surveys we know exactly what to work on, then can ask them if what we came up with works, and then rate how effective it is in improving the employee experience.

U
User
Validated Reviewer
Verified Current User
Review Source

"Our go-to solution for surveys big and small"

What do you like best?

Qualtrics’ easy-to-use interface has made it a solution for many of our office needs. We use it for needs as small as determining how many people will be attending a meeting to projects as large as surveying the 10,000+ students in our college about their satisfaction with our services, and many other tasks in between.

What do you dislike?

We sometimes find that Qualtrics doesn’t offer the complete flexibility we need to collect data in particular ways, but we’ve always managed to work around that and it’s never stopped us from using it for a particular need.

What problems are you solving with the product? What benefits have you realized?

We use Qualtrics for a variety of assessment purposes, as well as to collect nominations for awards, student comments and feedback about particular issues, and to request RSVPs for meetings and workshops.

UH
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Simple but it works"

What do you like best?

Once you have played around in it for a couple of minutes, it is easy to use. User friendly, but has many options for creating surveys and questions. I think many times simple works.

What do you dislike?

There's not much that have seen that I dislike. One thing I would say is that that design of the final products is not very cutting edge, but if you are a programmer or specialize in these data tools, you can likely change those things yourself. I have more limited knowledge of those items.

Recommendations to others considering the product:

Great, but weight price versus other options. I don't know what we paid for this software, but it is very simple and easy to use... there may be other options that work the same.

What problems are you solving with the product? What benefits have you realized?

Gathering data from internal and external customers to create baselines for metrics. Using surveys each year to measure progress on those metrics. Creating reports for the department with results obtained.

Mark L.
Validated Reviewer
Verified Current User
Review Source

"Qualtrics Propelled Our Training Over the Moon"

What do you like best?

I constantly recommend Qualtrics to friends and colleagues. I have added it as a skill on my LinkedIn profile and advocate for professional Qualtrics certification. It has become a critical part of our business for multiple data gathering means, including employee loyalty, customer loyalty, and key performance indicators. The SMS functionality and handheld survey response functionality are also welcome features. The company also actively seeks customer feedback and responds. I specifically suggested that Qualtrics offer professional certification courses for users to further develop their own proficiency. Soon after I submitted my suggestion I received a survey invitation from Qualtrics that was centered around adding this certification. They now offer certified training beginning in 2016. Not only did this tell me that the company was listening to their customer, they were actually acting on the feedback - closing the loop - which is probably the most important and difficult thing to do.

What do you dislike?

A couple recommendations I would make at this time would be to make it easier to further customize surveys and email messages with background images through the use of a template or tool, and improve the reporting tab feature in the Research Suite to become a more robust dashboard feature.

Recommendations to others considering the product:

Request a free trial and learn first hand the benefits and ease of use for your organization or individual needs.

What problems are you solving with the product? What benefits have you realized?

Closed-loop customer feedback, Voice of the Customer (VoV) system. Employee engagement and customer loyalty. Net Promoter Score (NPS). Feedback from training seminars, services provided to clientele, and also data reporting from staff.

Olivia F.
Validated Reviewer
Verified Current User
Review Source

"Great way to draft online surveys"

What do you like best?

The ease of creating questions and the answer format. I also like the final product that the clients see once the survey goes live.

What do you dislike?

It won't let you print an overview of what your questions are to make it more over sightly. Also when adding questions, the number of the question doesn't change when you move the order around, which can be a bit annoying for someone that is OCD. :)

Recommendations to others considering the product:

It's a great product for the people implementing the product, but it is also easy and fast for the clients filling out the survey.

What problems are you solving with the product? What benefits have you realized?

We use Qualtrics to get student feedback on our recruiting event. When we notice that multiple people have similar feedback, we can adjust the programming of our event.

A
Administrator
Validated Reviewer
Review Source

"Use with eyes wide open"

What do you like best?

Immediate insights during and after the survey, ability to customize dashboards, the fact that it's a SaaS product, X5 analytics are night and day from our prior vendor, ability to constantly load and change demographics data on the fly.

What do you dislike?

The RFP process left much to be desired, with functionality that was promised not possible once the ink dried. When sharing dashboards you can see individuals' results, which meant that we could not share results broadly (I am told this is being fixed). We were told that there would be export to PPT, but that doesn't actually exist and it's not on the product roadmap. We were also not told that Qualtrics does not conduct implementation and were sent to another vendor to start an RFP/SOW with them very late in the sales process.

Recommendations to others considering the product:

Be incredibly explicit and detailed in your SOW/RFP, essentially documenting every functionality that you need over many pages.

What problems are you solving with the product? What benefits have you realized?

We track employee engagement, employee life cycle data (e.g. exit survey data), conduct ad hoc surveys (real estate and food quality), and have employees rate managers via our employee engagement tool

James W.
Validated Reviewer
Review Source

"Excellent for Student or Professional Research"

What do you like best?

Qualtrics is extremely versatile. If you have a specific goal in mind you can get the system to help accomplish that for you on a small or large scale. The support staff are also quick to respond to any issues you encounter and will even offer pointers to get the program to bend the way you're needing it to!

What do you dislike?

There is a bit of a learning curve to the system at the beginning and depending on the complexity of your task you may need to devote a handful of hours to just come to grips with how achieve your end goal.

Recommendations to others considering the product:

Take some time to get a hang of the program's capabilities before you attempt anything too large scale with any Qualtrics feature. Their website and support staff (as well as other users) can be great resources for grasping the essentials of what you need to know. Don't be afraid to experiment!

What problems are you solving with the product? What benefits have you realized?

We're dabbled with using Qualtrics at KORD Radio (a campus radio station) to track our student DJs progress with their radio shows and to survey suggestions from them for events and needs in the studio. At the end of my term as Station Manager we used the software to structure an anonymous voting procedure to select the next year's full Executive Staff. This was very successful in ensuring that everyone had a voice and left space for comments on certain candidates that we may not have encountered during our initial interviewing process.

Amy L.
Validated Reviewer
Review Source

"Qualtrics=Ease of service!"

What do you like best?

We were previously using Google Forms for a form for our clients. We did not have the ability to skip question, add blocks based on answers, etc. Qualtrics far exceeded our expectations, and our University offered free training on this program.

What do you dislike?

The only thing I dislike is that we have to sign in to access all the information. We are in Google 99% of the time, so signing into another program for the information needed to do my job was a bit annoying, but it takes minimal effort with major payoffs!

Recommendations to others considering the product:

This product is really extensive, so I would highly recommend training before using it.

What problems are you solving with the product? What benefits have you realized?

We streamlined our ticket building processed by giving our clients access to this form. It walks them through the exact information that is needed before submitting an event. It has drastically decreased the unnecessary email strings that used to come through to Management, and helped answer frequently asked questions that many clients have.

Leslie K.
Validated Reviewer
Verified Current User
Review Source

"Limited, but Effective"

What do you like best?

I like that Qualtrics gives you the opportunity to create surveys with a variety of answer options. For example, drop down, scaled questions, fill in the blank, pictures, etc.

What do you dislike?

I dislike the look of Qualtrics. It's effective at asking questions, but is not very appealing when sending out to customers.

Recommendations to others considering the product:

Qualtrics is a great deal for large companies or universities looking for many employees to use the program. Each employee can have their own login and begin creating.

What problems are you solving with the product? What benefits have you realized?

I'm able to receive answers to questions we need to know and it allows you to have customers move to appropriate questions based on previous answers.

II
Industry Analyst / Tech Writer in International Affairs
Validated Reviewer
Verified Current User
Review Source

"Survey tool for surveys with a purpose"

What do you like best?

I've used Qualtrics in a couple of projects in the last 2 years or so. I like being able to view some descriptive statistics with the website itself and then being able to easily download the .csv file to further analyze my data.Being able to track the progress of the survey as a whole as well as seeing how much an individual answered the survey while keeping track of the date of response is a nice tool.

What do you dislike?

The one thing I wish could be better is that sharing projects with other users (to edit, send to contacts, etc) were faster. In a couple of instances, co-workers had to wait for a while for the project to be fully shared (with all the permissions I wished to grant). I still like using Qualtrics though, and have been willing to wait for a while to share it with others.

Recommendations to others considering the product:

If you need to conduct a survey and analyze its results, let Qualtrics do it for you through its reports options. If there is more statistical analysis to be done, Qualtrics can provide downloadable files to use in R-studio or Excel among other tools. Definitely a tool to consider in most projects.

What problems are you solving with the product? What benefits have you realized?

I've used Qualtrics mostly for research, as well as to gather information quickly from among my peers.

Understanding behavior with an easy-to-use survey tool with quite a few options makes the process of gathering information smooth.

Sukrit S.
Validated Reviewer
Verified Current User
Review Source

"Qualtrics Review"

What do you like best?

The interface is very user friendly and easily understandable and the webinar series and master sessions are also very informative The varied kind of people you can collaborate with on the Qualtrics community is also very helpful in terms of networking.

What do you dislike?

CSV and SPSS are low for Online Reporting.

Recommendations to others considering the product:

Great platform for Survey Development and Management of Dashboards.

What problems are you solving with the product? What benefits have you realized?

Using Qualtrics as survey platform and maintaining reports and creating dashboards.

AH
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Qualtrics "

What do you like best?

Qualtrics is relatively easy to use. Overall, I like their reports best.

What do you dislike?

The navigation system can be awkward at times. Returning to Home from deep within customization can be a challenge.

Recommendations to others considering the product:

I would recommend Qualtrics just for the reporting features. I was able to give the Director several charts quickly almost immediately after the final results were in. The employees answering the questions found it easy to use and reported little to almost no issues.

What problems are you solving with the product? What benefits have you realized?

Employee engagement, course evaluations, employee surveys. The surveys were easy to create and use. I loved the ability to see who had/had not completed the survey. The final reports were outstanding.

Sarah R.
Validated Reviewer
Review Source

"Easy way to gather assess/evaluate and gather data"

What do you like best?

The interface is very user friendly. I started using Qualtrics without any prior experience in data assessment, but I quickly saw the benefits of it once I distributed my first survey.

What do you dislike?

It can sometimes be difficult to determine who exactly completed a survey. The surveys I conducted were not anonymous, and I would have to click into each individual survey to verify who had submitted the survey.

Recommendations to others considering the product:

Take time to fully understand the capability for your company through Qualtrics. Use it for both qualitative and quantitative data in order to fully understand the experience of the people you serve.

What problems are you solving with the product? What benefits have you realized?

Gathering information on student satisfaction. Before Qualtrics, any student feedback we received was anecdotal. Qualtrics allowed us to gather data from a wide swath of students and have measurable information to show Deans and VPs to advocate for stronger programming.

Mitchell O.
Validated Reviewer
Verified Current User
Review Source

"Powerful and dynamic software"

What do you like best?

The building feature is fantastic and easy to use. You can quickly add questions, edit the type, input data, copy, add breaks. The end-user interface is awesome, looks modern and fresh. The preview tool is outstanding for proofing with non Qualtrics users. The survey flow is sophisticated and easy to build logic so you can keep your surveys focused and relevant. The reporting tool is easy to configure and displays beautifully in any format (webpage, .PDF, .XLS) which makes it flexible for analyzing results. The distribution tool is great and you can set up reminder emails to go out like a drip campaign. My favorite tool is the embedded question in the email distribution!

What do you dislike?

The email distribution tool doesn't give you data on clicks and open rates of distributions, so you can only analyze the effectiveness of the survey based on respondents and non-respondents. It would be nice to know how many distributions were opened and clicked so you know if you have an issue with the email distribution.

Recommendations to others considering the product:

Try to get more licenses than you need because you'll find many different departments can use the tool.

What problems are you solving with the product? What benefits have you realized?

We launched a global customer success feedback survey that integrates with Salesforce using the app exchange Qualtrics product. We sent customer feedback on closed cases, then post the promoter results to Chatter.

The other big organizational benefit is for many departments to run surveys within the company and with their customer base helping us organized company-wide KPIs.

Brian P.
Validated Reviewer
Verified Current User
Review Source

"Qualtrics tech support is incredible"

What do you like best?

I love using Qualtrics, it's my go-to survey research platform. It's extremely well-documented, with hundreds of quick, step-by-step instructions, and lots illustrative videos, including a very nice, graded, 5-step tutorial series, which I didn't even feel the need to take, but my use increased so much that curiosity got the best of me and I watched it all--I was shocked to see how much I learned from that. So, definitely the help site is awesome.

As far as the main product, my favorite features are reporting and the direct downloads of SPSS .sav files, which are already throughly labeled with missing data values set, etc...

What do you dislike?

Not much, but I do wish they would use the contact list(s) to compute response rate (rather than completion rate vs partial completions). It's easy enough for me to calculated based on the N of my contact list(s), but I end up doing it for every survey. I think they leave it as is because many surveys rely on multiple inputs so that the overall population might not be determinable, but most of ours are pretty well defined and it would be a great additional feature.

Recommendations to others considering the product:

I'd give the free trial a try. Also, you might want to watch the tutorial videos before your free trial account, though I don't think they ever expire, but are limited in terms of the number of surveys and responses you can collect. The tutorial videos are at the bottom of the www.qualtrics.com/university page.

What problems are you solving with the product? What benefits have you realized?

We are, like most I except, primarily using it to conduct surveys that are crucial to our business and understanding our students and faculty, and other stakeholders. We have replaced a large number of local apps that ran on our older student information system and no longer worked when the SIS was upgraded, with Qualtrics surveys.

We have put in intelligent systems that automatically notify staff when there is a problem mentioned on a survey, and also combine and host all the data and reporting associated with each survey. We also use it to create new contact lists based on responses to surveys.

We have used it to replace a lot of paper forms, and a lot of much weaker forms processing that were used prior to our move to Qualtrics.

UH
User in Hospital & Health Care
Validated Reviewer
Review Source

"Qualtrics for school-related polls"

What do you like best?

I think I appreciate the clean and simple layout of qualtrics, as well as the ease of use. I also like seeing how much progress has been made. I also like that qualtrics can be made to met various needs - quick surveys/polls or even lengthier ones that require more feedback.

What do you dislike?

I wish there was an indication showing how many more pages to the survey/poll there is left. Although I appreciate the simple layout, I think they could improve by making it look more "modern".

Recommendations to others considering the product:

Would recommend this if you're looking for a very easy to use system for surveys and polls. It is well adaptable for various needs. This is not a flashy or fancy service - it gets the job done, and that's it.

What problems are you solving with the product? What benefits have you realized?

It's an easy way to collect data from large groups of people in an organized manner. I feel like it's ease of use is very beneficial

UH
User in Higher Education
Validated Reviewer
Review Source

"Great but takes time to learn how to navigate and use efficiently "

What do you like best?

I love that there are more tools than I likely know how to use and that I can grow into the software.

What do you dislike?

I dislike that it has a steep initial learning curve. I had to figure it out on my own and do not like teaching someone how to use qualtrics remotely or via email or phone because it is a bit cumbersome. I am glad to have handed off the use of this to admin assistants.

Recommendations to others considering the product:

Give it a go.. if you have the time and experience on other software you may be okay with this platform. Would be very helpful if there were how to videos or live screen customer support. I believe we struggled with this more also because there was no one at my place of work who knew how to use it and I had no on site support. I think eventually you have to see the cost of this in terms of time for your business.... perhaps it has more tools than you actually need? it is a very heavy system with lots more features than I personally got around to learning how to use (or likely would have ever used!).

What problems are you solving with the product? What benefits have you realized?

Collecting data information, collecting shift information for those who did more work than others

A
Administrator
Validated Reviewer
Review Source

"Amazing support and increased flexibility"

What do you like best?

The flexibility of the product to manipulate the data and provide managers the ability to drill into their results provides invaluable insights. I have also found the tool to be extremely intuitive.

What do you dislike?

As we've been onboarding the product, we've noticed some limitations, including:

-lack of data suppression due to anonymity thresholds (e.g. automatically suppress data for the smallest group AND next smallest group to protect confidentiality across all groups).

-ability to set different anonymity thresholds for data elements (e.g. more restrictive for sensitive demographics) within a dashboard

-flag meaningful/statistical differences based on group size (rather than a static difference/threshold across all groups)

What problems are you solving with the product? What benefits have you realized?

We have recently started a partnership with Qualtrics and are in the process of setting up our historical and current Employee Engagement Survey. We are moving from very static PPT/PDF reporting and are excited at the prospect of producing reports faster and providing managers with enhanced capabilities and features.

Aaron F.
Validated Reviewer
Verified Current User
Review Source

"A powerful research tool backed by awesome service and support!"

What do you like best?

While I like the simplicity and power of the Qualtrics Insight Platform, I like the support team even more. The support provided by Qualtrics is personal (someone answers the phone), fast, professional, and accurate. This is what service and support should be.

What do you dislike?

I've been using Qualtrics for six years now and have yet to find something I dislike.

Recommendations to others considering the product:

Be sure to take a look at the rich feature set and the customer support and compare to your current product. They are doing it right.

What problems are you solving with the product? What benefits have you realized?

We are using Qualtrics to collect data on various fronts - academic research, administrative form data, employee engagement, and more. We've realized many benefits including a cost effective scalable way to get at the data and an easy to use tool that can be rolled out to the entire organization.

Kate from G2

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