Products

FaultFixers is a mobile and desktop application that helps streamline the work flow processes in property & facilities management so teams know exactly what to do and when -- we are re-inventing the traditional CAFM, combining customer-to-client maintenance and workforce management software with much needed automation and self-service as standard -- resulting in reduced cost and increased uptime for your facilities.

Apsis offers services and easy to use technology within Email Marketing, Marketing Automation & Lead Management.

Campaign Manager is a customer experience orchestration tool that enables Adaptive Marketers to automate a consistently relevant adaptive customer experience by simultaneously utilizing the latest state of each customer relationship across multiple campaigns and channels.

Smartflex is a best–in–class holistic solution with a CIS at its core that has been expanded in three dimensions: Meter Data Management (MDM), Digital Customer Experience (DCX), and Mobile Workforce Management (MWM) which are the key capabilities to ensure the success of any utility business.

Mint Service Desk is a next-generation of ITSM platforms. It can be used freely without any limitation in functionalities for up to 3 agents. Currently it's being distributed as On-Premise Solution. Main features: - Ticket types - Dynamic attributes which can be assigned to certain ticket types - Email Integration - Chat-based communication - Autoresponse - Response templates - Queues - Asset management - CMDB - Dynamic attributes assigned to asset categories - Relations (Asset <-> Ticket

Breakout is an agentic workforce that grows your inbound pipeline by delivering personalized conversations for every website visitor. Breakout leverages first-party and third-party intent data to personalize conversations, answers questions based on your knowledge base and shows live demos.

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations

OptimalCloud can be used as an IDaaS broker for multi-factor authentication and authorization from any data store – on-premises or in the cloud.

Scalekit simplifies enterprise infrastructure for SaaS companies by offering Authentication, User Management, and Audit Logging as pre-built platform components. Using Scalekit, engineering teams can quickly meet enterprise requirements in under two weeks.

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

Track, manage and reward your customers for their referrals with a custom branded mobile and web app specific to your company.

Yespo is an omnichannel platform that offers ready-made tools and campaigns for medium-sized ecommerce. Yespo makes it easy to create a personalized user experience and quickly generate revenue from existing customers. Ecommerce marketers will be able to integrate product feeds, choose the right campaigns from 53 proposed ones, or set up their own segments and scenarios without the involvement of developers. If the business has user data in third-party sources (PostgreSQL, Big Query, Google She

Seekwell allows data analysts and product managers to write SQL, analyze data, and automate reports without leaving Google Sheets and to connect Slack conversations to queries by recommending SQL queries that answer the questions being asked.

Appway Digital Banking Platform supports real digital transformation through intelligent process orchestration, enabling authentic human interactions across all touchpoints in the physical and digital worlds.

DinMo is a Composable Customer Data Platform (CDP) designed to empower marketing teams with autonomous control over their customer data. Our platform seamlessly connects to leading cloud data warehouses like Snowflake and BigQuery, enabling direct access to customer data for intuitive audience creation and syncing with essential marketing platforms such as Advertising and CRM systems. Tailored to be marketer-friendly, DinMo offers an easy-to-use interface that eliminates the need for technical

NetSpring is a next-generation, warehouse-native Product and Customer Journey Analytics platform that empowers product, growth, and data teams to derive deep insights into product usage and customer behavior. By integrating directly with cloud data warehouses such as Snowflake, Google BigQuery, Amazon Redshift, Databricks, and Azure Synapse, NetSpring eliminates the need for data duplication, ensuring real-time analytics and cost efficiency. The platform offers self-service exploration templates

For the best software solutions for all your HR and payroll software requirements, FactsHRMS is one of the finest choices. Apart from being customer-oriented, Facts also provides customised integration of the software as per your business requirements. For any concerns, write us info@facts.ae or call: +971 4 3529915, +971 55 899 3902 or visit: https://www.facts.ae

Gyrus Systems (Gyrus) has earned its reputation as a seasoned Learning Management System (LMS) vendor by providing excellent market-driven learning management products and outstanding customer service for over 27 years.

Correlated is a Revenue Expansion Platform designed to empower sales teams by leveraging AI to analyze extensive customer data, enabling the identification and prioritization of high-propensity accounts. By integrating seamlessly with modern data stacks and go-to-market tools, Correlated provides actionable insights that drive revenue growth through targeted sales strategies. Key Features and Functionality: - Account Prioritization: Utilizes AI to analyze thousands of data points, identifying

AptEdge was founded on the belief that as companies scale with more complex products and faster releases, Support organizations will need to be more efficient in improving the customer experience. We integrate large quantities of customer data and apply machine learning to provide insights that help companies maximize support efficiency. AptEdge is purpose-built to solve Customer Support team’s most pressing problems. AptEdge speeds ticket response and resolution times by automating support