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virtualQ

By virtualQ

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virtualQ Reviews & Product Details

virtualQ Media

virtualQ Demo - AI-based call volume peak management
AI-based call volume peak management ensures that your inbound call volume is automatically controlled and managed, based on your available agent capacity and incoming call volume.
virtualQ Demo - Multiple Channels Supported
Multiple communication channels supported - Text messages, WhatsApp, email, apps, and a customizable web widget for your website.
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virtualQ Reviews (1)

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virtualQ Reviews (1)

5.0
1 reviews

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Andreas F.
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Geschäftsführer
Mid-Market (51-1000 emp.)
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"Great effect with simple means and very good scalability"
What do you like best about virtualQ?

The implementation of the virtual queue on two of five hotlines was intensively supported by the provider during the pilot phase (2016). The support is still excellent today. Even the first algorithm increased our availability in the pilot by almost 10%. Further algorithms were developed for us over the course of the pilot, so that we now have the 'Dynamic Optimizer' in use, which is perfect for us. The scaling is simple and always helps us to smooth out the respective peaks perfectly in the different seasons with different volumes. The interface adaptation when switching to Genesys Cloud also went absolutely smoothly.

Translated with DeepL.com (free version) Review collected by and hosted on G2.com.

What do you dislike about virtualQ?

I can't think of anything right now that tarnishes my impression of the product ... - even after thinking about it for a while. Review collected by and hosted on G2.com.

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