# virtualQ Reviews
**Vendor:** virtualQ  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About virtualQ
Successful customer connections - For almost ten years, virtualQ has been helping business customers to build successful, sustainable and positive connections with their customers. As a SaaS solution, the AI-based callback management has already saved more than 750,000,000 waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software. Our clients see as much as an 8% increase in customer satisfaction scores and a 1,000 idle agent hours drop within 3 months of implementing our solutions. With a client base ranging from insurance to retail to service utility providers and others, we're looking forward to supporting your company to make your customers say, "Wow!"




## virtualQ Reviews
  ### 1. Great effect with simple means and very good scalability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andreas F. | Geschäftsführer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2024

**What do you like best about virtualQ?**

The implementation of the virtual queue on two of five hotlines was intensively supported by the provider during the pilot phase (2016). The support is still excellent today. Even the first algorithm increased our availability in the pilot by almost 10%. Further algorithms were developed for us over the course of the pilot, so that we now have the 'Dynamic Optimizer' in use, which is perfect for us. The scaling is simple and always helps us to smooth out the respective peaks perfectly in the different seasons with different volumes. The interface adaptation when switching to Genesys Cloud also went absolutely smoothly.

Translated with DeepL.com (free version)

**What do you dislike about virtualQ?**

I can't think of anything right now that tarnishes my impression of the product ... - even after thinking about it for a while.

**What problems is virtualQ solving and how is that benefiting you?**

Smoothing of peaks during peak call times; Relief for our employees on days with a high sickness rate; Good customer conversations after call-backs, as many customers are delighted (because it works); Satisfied customers thanks to good service levels.



- [View virtualQ pricing details and edition comparison](https://www.g2.com/products/virtualq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+05%3A38%3A46+-0500&secure%5Bsession_id%5D=37f18cbd-53b8-4db3-9733-ad281d8f8b6d&secure%5Btoken%5D=fc7fd147564aee9fad258e587bbc607662750a641985aad1d281776a0fb0148f&format=llm_user)

## virtualQ Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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