Relay
Relay is a financial technology company that helps small and medium-sized businesses in the U.S. take control of their money. The platform combines business check and savings accounts, payments, debit and credit cards, bill pay, invoicing, and expense tracking to make managing cash flow simple and transparent. With built-in controls, approvals, and integrations, Relay streamlines financial operations so teams can focus on growth. Relay is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply. The Relay Visa® Debit Card is issued by Thread Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa debit cards are accepted. The Relay Visa Credit® Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used anywhere Visa credit cards are accepted.
Average Rating: 4.2/5.0
Total Reviews: 31
How Do G2 Users Rate Relay?
- Ease of Use: 8.7/10 (Category avg: 9.0/10)
- Quality of Support: 7.6/10 (Category avg: 8.6/10)
- Self-Service Banking - Digital Banking Platforms: 8.5/10 (Category avg: 8.5/10)
Who Is the Company Behind Relay?
- Seller: Relay Financial
- Company Website:
- Year Founded: 2018
- HQ Location: Toronto, Ontario, Canada
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LinkedIn® Page: www.linkedin.com
370 employees on LinkedIn® - Phone: 1-888-205-9304
Who Uses This Product?
- Company Size: 74% Small
What Do G2 Reviewers Say About Relay?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Relay, appreciating its convenient mobile app and straightforward setup process.
- Users value the excellent customer support of Relay, appreciating the knowledgeable and accessible assistance throughout their banking experience.
- Users find the easy setup of Relay highly beneficial, facilitating a smooth transition and efficient account management.
- Users highlight the easy setup of Relay, ensuring a smooth transition and efficient account management from the start.
- Users appreciate the convenience of mobile banking with Relay, enjoying 24/7 access to their accounts seamlessly.
Cons
- Users experience payment issues with Relay, especially regarding invoice refunds and lack of support contact options.
- Users face significant approval issues with Relay, leading to frustration and unhelpful customer support during critical financial transactions.
- Users experience poor customer support from Relay, especially regarding fund access and international payment issues.
- Users report significant cancellation issues with Relay, causing frustration and financial delays during transactions.
- Users express concerns about credit issues, highlighting security breaches and lack of support contact for debit cards.
What Are Recent G2 Reviews of Relay?
"Reasonable Fees and Easy Multi-Business Spending Tracking"
Rating: 5.0/5.0 stars
— Jeff and Carmen H.
"The Best Banking Platform for Modern Bookkeeping"
Rating: 5.0/5.0 stars
— Adrian H.

