--- title: Mint Service Desk Reviews meta_title: 'Mint Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Mint Service Desk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 17 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Mint Service Desk Reviews **Vendor:** OPGK Rzeszow S.A. **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 17 ## About Mint Service Desk Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies. ## Mint Service Desk Reviews ### 1. Easy Setup, Solid Ticket Management with Clear Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Pragmatico GTM Data C. | Supply Chain Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Mint Service Desk?** It’s easy to set up and offers a solid ticket management solution, with clear pricing and no surprises. **What do you dislike about Mint Service Desk?** For our purposes, we haven't encountered any problems. We've submitted two requests, which is a lot, and they handle them quickly. **What problems is Mint Service Desk solving and how is that benefiting you?** Mint is versatile and supports multiple use cases. It lets you manage many kinds of requests that require traceability. In our case, we use it to handle sales requests, customer service, IT requests, RFQs, and purchase orders, among other workflows. ### 2. Very functional software, excellent adaptation to my business **Rating:** 5.0/5.0 stars **Reviewed by:** GABRIELA M. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Mint Service Desk?** Easy to adopt, robust, and productive **What do you dislike about Mint Service Desk?** I would like you to develop more scalable options, but for now what you have is enough. **What problems is Mint Service Desk solving and how is that benefiting you?** Various applications and platforms to manage ### 3. Customer friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Mint Service Desk?** It's easy to use and easier to modify. Recommending to everyone **What do you dislike about Mint Service Desk?** I know that the product is on constant development, but sometimes I could get a bit faster info about update, like 1-2 days extra. **What problems is Mint Service Desk solving and how is that benefiting you?** Everything is in one place. ### 4. Easy to use and implement Service Desk System with good support. **Rating:** 5.0/5.0 stars **Reviewed by:** Mariusz W. | Właściciel, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Mint Service Desk?** Easy to use and implement system. Quite nice interface with good functionality. Support is very helpful. We use it everyday for supporting our customers. **What do you dislike about Mint Service Desk?** Some notification is not quite clear to configure. **What problems is Mint Service Desk solving and how is that benefiting you?** Service request management ### 5. Best system for complaint management in logistics and food market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Mint Service Desk?** We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface. We have a very close contact to MintSD team and they quickly react to any changes we want to adopt in our processes. **What do you dislike about Mint Service Desk?** For our purpose, there's nothing to dislike. I would say - some configuration options could be more straight forward, but once you adopt the knowledge of how to change certain things, it actually starts having sense :) **What problems is Mint Service Desk solving and how is that benefiting you?** We use MintSD as the primary tool to track records of our deliveries to our customers, and in addition, we use it as a complaint management platform so we can assign each case to a different agent. ### 6. Easy to use, friendly, fast and complete. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrzej W. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Mint Service Desk?** Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface. **What do you dislike about Mint Service Desk?** Admins have to study hard to learn all configuration options. (That means the mint is powerful.) Once you learn it, you can do whatever you need. **What problems is Mint Service Desk solving and how is that benefiting you?** We support our customers, end users of our products. We create an internal knowledge base for our employees that helps them support. Quick access to the historical tickets for the customer. ### 7. As simple as possible, great for freshmen. **Rating:** 4.5/5.0 stars **Reviewed by:** Kamil W. | Game tester, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Mint Service Desk?** The overall simplicity of everyday use. Compared to other similar systems I used, for me, MINT was the least stressful and demanding. **What do you dislike about Mint Service Desk?** Text editor used in chat between Agent and Client. **Recommendations to others considering Mint Service Desk:** Give it a try if you're looking for advanced, but on the other side simple. Speak with the team (Jesus :) ), and they will not only answer all of your questions but tell you how MINT can help/your organization through pure examples and scenarios. **What problems is Mint Service Desk solving and how is that benefiting you?** I used MINT mostly for communication with Clients, both as support and as a salesman. It saved me o lot of time (solving technical matters) compared to the phone communication way. ### 8. Best Service Desk ! **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena K. | Młodszy specjalista, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Mint Service Desk?** The system has many functions that greatly facilitate my work. An additional plus for easy installation and the ability to configure for my own needs **What do you dislike about Mint Service Desk?** Nothing it fulfilled my company needs in any field **Recommendations to others considering Mint Service Desk:** Truly recommend service desk **What problems is Mint Service Desk solving and how is that benefiting you?** There were no problems with it. But with configuration service team helped a lot ### 9. Great service desk solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Mint Service Desk?** Ticket management superb. Extremely convenient and easy to use. Communication with Clients became super easy. Excellent interface. Easiest service management system I came across so far. **What do you dislike about Mint Service Desk?** Initially a bit difficult to get acquainted but gets easier when you get used to handle it. It can be a bit tricky in the beginning . **Recommendations to others considering Mint Service Desk:** If you are in need of an advanced ITSM; this platform is for you. **What problems is Mint Service Desk solving and how is that benefiting you?** It's highly efficient and has helped my organization a lot. The support and training is great. Affordable and scalable even for small businesses who can adapt it to their growing needs as they evove. ### 10. A quite new but great contender for service desk and more **Rating:** 5.0/5.0 stars **Reviewed by:** J F B. | European Processor Initiative Stream Leader/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Mint Service Desk?** The ease of installation, the ability to customize to almost whatever need, the agent chat (this is unique, as far as I know), the quality of product support. **What do you dislike about Mint Service Desk?** I did not encounter any issue. The setup is somewhat complicated, but the support is great. **Recommendations to others considering Mint Service Desk:** As a former user of OTRS-based service desks, I recommend this solution as a neat alternative. Most features of OTRS are available, and Mint SD specificities are just great. **What problems is Mint Service Desk solving and how is that benefiting you?** I am using it for the operations of a small publishing organization (Edicions Talvera). I am following pre and post publications activities, including dissemination of the new releases. I never miss anymore a press release, nor a social network communication. ### 11. Useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Adrián V. | Consultor senior, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Mint Service Desk?** gives the user a good experience to attend priorities and manage their work **What do you dislike about Mint Service Desk?** I have not complains, the tool it is so complete... **Recommendations to others considering Mint Service Desk:** I would recommend it to companies that have a considerable volume of care orders **What problems is Mint Service Desk solving and how is that benefiting you?** My company needs to have a constant support for the resolution of incidents, so it helps me a lot to know instantly the problem and keep the tickets under control ### 12. Fast reaction upon issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel L. | Senior T&L / Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Mint Service Desk?** Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse **What do you dislike about Mint Service Desk?** so far nothing, the functionality has helped us to keep good track of pretty much any departamental need. **What problems is Mint Service Desk solving and how is that benefiting you?** missing information in our systems, VPN conectivity problems, hardware issues, etc. ### 13. Very practical and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** José Andrés R. | Supervisor Administracion de Autos Utilitarios, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Mint Service Desk?** The generation of tickets is an extremely practical method for maintaining proper control of each incident. **What do you dislike about Mint Service Desk?** So far, I consider that everything is working properly. There is nothing I don't like. **Recommendations to others considering Mint Service Desk:** Everything seems quite appropriate to me. There really isn't anything to suggest. **What problems is Mint Service Desk solving and how is that benefiting you?** The proper control of incidents. It minimizes response times in an appropriate and chronological manner. ### 14. Very powerful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Mint Service Desk?** It's very flexible and I really enjoy it's chat feature. We are using it for HR recruitments and after few adjustments we were able to achieve exactly what we wanted. **What do you dislike about Mint Service Desk?** It's quite difficult to start with and at the beginning some parts of the system might be confusing. Although once configured it's a really great tool to use. **Recommendations to others considering Mint Service Desk:** Get in touch with support. They are very friendly and might help you out with things which don't seem that obvious at the beginning. **What problems is Mint Service Desk solving and how is that benefiting you?** We are using it for HR processes. Asset management is used for storing an information about our candidates (we were able to create the whole data structure which we wanted to store) and tickets are part of the process were we communicate with candidates and send them proposals. Pricing is also very attractive. ### 15. Easy and powerfull **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Fabiola G. | Business Analysis Sr Manager | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Mint Service Desk?** nowadays its difficult to find a tool like this ! its easy to use and to navigate , focused on the client needs. **What do you dislike about Mint Service Desk?** Nothing to add at this time, again i encourage you all to use it and explore all the user Interfase **What problems is Mint Service Desk solving and how is that benefiting you?** The support to the user its one of the big benefits ### 16. Great service desk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Mint Service Desk?** Very intuitive and easy to user, very user friendly. **What do you dislike about Mint Service Desk?** Nothing at all. It's a great tool that makes all the service desk task simple and easy. **What problems is Mint Service Desk solving and how is that benefiting you?** Management in time all requirements from our customers. ### 17. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara V. | Customer Relationship & Digital Marketing Senior Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Mint Service Desk?** It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view. **What do you dislike about Mint Service Desk?** Nothing! It was awsome, I really think is perfect for beginners. **What problems is Mint Service Desk solving and how is that benefiting you?** My work now is easier, we can organice and control everything! ## Mint Service Desk Discussions - [What are the benefits of the service desk function?](https://www.g2.com/discussions/what-are-the-benefits-of-the-service-desk-function) - 1 comment - [What does service desk software do?](https://www.g2.com/discussions/mint-service-desk-what-does-service-desk-software-do) - 1 comment - [What are the features of help desk software?](https://www.g2.com/discussions/what-are-the-features-of-help-desk-software) - 1 comment - [View Mint Service Desk pricing details and edition comparison](https://www.g2.com/products/mint-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+07%3A50%3A36+-0500&secure%5Bsession_id%5D=189e5d9b-3b0f-4b62-be46-2ee001f7e1a2&secure%5Btoken%5D=20762afde096a5a18c4dd85b8c04c5afef19cf01540bc18ba815c9348b635274&format=llm_user) ## Mint Service Desk Integrations - [Baramundi](https://www.g2.com/products/baramundi/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Holded](https://www.g2.com/products/holded/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Notion](https://www.g2.com/products/notion/reviews) ## Mint Service Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Mint Service Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (717 reviews)