Best Utilities’ Customer Information System (CIS)

How Many Utilities’ Customer Information System (CIS) Products Does G2 Track?

Total Products under this Category: 141

Category Stats (Nov 2026)

  • Average Rating: 4.24/5 The average rating of products in this category, based on all submitted ratings

Last updated: November 12, 2026

How Does G2 Rank Utilities’ Customer Information System (CIS) Products?

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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Oracle Utilities Customer Care and Billing Solutions

Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change

Average Rating: 4.6/5.0

Total Reviews: 15

Who Is the Company Behind Oracle Utilities Customer Care and Billing Solutions?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL
  • Phone: +1 (650) 506-7000

Who Uses This Product?

  • Top Industries: Utilities
  • Company Size: 53% Medium, 33% Large

What Are Recent G2 Reviews of Oracle Utilities Customer Care and Billing Solutions?

Smartflex

Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences.

Average Rating: 4.8/5.0

Total Reviews: 15

Who Is the Company Behind Smartflex?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 73% Large, 27% Medium

What Do G2 Reviewers Say About Smartflex?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency of SmartFlex, enabling quick access and streamlined management of customer processes.
  • Users value the ease of use of Smartflex, facilitating efficient management of customer processes and real-time access.
  • Users value the comprehensive management capabilities of Smartflex, enhancing client experiences and optimizing business processes.
  • Users value the significant productivity improvements offered by Smartflex through efficient management and streamlined customer interactions.
  • Users praise efficient management and integration of client information with Open SmartFlex, enhancing service speed and quality.
Cons
  • Users experience integration issues with Smartflex, leading to confusion and delays in resolving customer support incidents.
  • Users experience performance issues with Open SmartFlex, causing slowdowns and frustrating delays in customer support processes.
  • Users experience slow performance with Open SmartFlex, causing delays and inconvenience in customer support tasks.
  • Users find the complexity of identifying customer services by address to be cumbersome and slow.
  • Users highlight a lack of knowledge support, making it challenging for new users to learn smartly and quickly.

What Are Recent G2 Reviews of Smartflex?

What Are G2 Users Discussing About Smartflex?

Salesforce Energy & Utilities Cloud

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

Average Rating: 4.8/5.0

Total Reviews: 4

Who Is the Company Behind Salesforce Energy & Utilities Cloud?

  • Seller: Salesforce
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM
  • Phone: +1 (800) 667-6389

Who Uses This Product?

  • Company Size: 75% Large, 25% Small

What Are Recent G2 Reviews of Salesforce Energy & Utilities Cloud?

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Ziptility

More than mapping. Ziptility is purpose-built software for utilities. Map assets, complete locates, work orders, customer requests, and maintenance with a single solution.

Average Rating: 5.0/5.0

Total Reviews: 4

Who Is the Company Behind Ziptility?

  • Seller: Ziptility
  • Year Founded: 2018
  • HQ Location: Bloomington, US
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Ziptility?

What Are G2 Users Discussing About Ziptility?

PayIt

PayIt is the leading digital payments and resident engagement platform for state and local government organizations across North America. Our SOC 2-certified, AWS government cloud-based solution helps agencies collect revenue faster, operate more efficiently, and improve the resident experience. With an intuitive, all-in-one platform, PayIt increases digital adoption, simplifies financial management, and provides real-time visibility into revenue collection. Seamless integrations with tax, utilities, courts, DMV, and other agency systems ensure easy implementation and improved operational efficiency, all with no upfront costs. Government agencies choose PayIt because its solution: (1) Increases digital adoption: A resident-friendly interface makes transactions simple, leading to higher participation and reduced delinquency; (2) Simplifies reconciliation: Automated reporting, real-time insights, and a centralized transaction hub replace time-consuming manual processes; (3) Easily integrates with existing agency systems, adapting to the agency business rules and financial workflows; (4) Drives long-term success: PayIt partners with agencies to maximize adoption, engagement, and operational impact, without costly change orders.

Average Rating: 5.0/5.0

Total Reviews: 9

Who Is the Company Behind PayIt?

  • Seller: PayIt
  • HQ Location: Kansas City, US
  • LinkedIn® Page: www.linkedin.com
    203 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 67% Medium, 22% Large

What Are Recent G2 Reviews of PayIt?

What Are G2 Users Discussing About PayIt?

SMART360

Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind SMART360?

  • Seller: Bynry
  • Year Founded: 2022
  • HQ Location: Highlands, US
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of SMART360?

TrueBill

Our TrueBill utility billing software provides a browser-based CIS/Utility Billing solution based upon the most current Microsoft platforms.

Average Rating: 3.7/5.0

Total Reviews: 3

Who Is the Company Behind TrueBill?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of TrueBill?

Logics

Logics is a utility billing and financial solutions software company.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Logics?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Logics?

Oracle Utilities Opower Energy Efficiency

Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation with Oracle Utilities Opower Energy Efficiency Cloud Service.

Average Rating: 4.0/5.0

Total Reviews: 2

Who Is the Company Behind Oracle Utilities Opower Energy Efficiency?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL
  • Phone: +1 (650) 506-7000

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Oracle Utilities Opower Energy Efficiency?

SAP Utilities Customer Engagement

Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end customer engagements.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind SAP Utilities Customer Engagement?

  • Seller: SAP
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP
  • Phone: +1 (800) 872-1727

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of SAP Utilities Customer Engagement?

What Are G2 Users Discussing About SAP Utilities Customer Engagement?

ADG Utillity Billing System

The software is scalable and used by organizations with as few as 10 employees to as many as 2,500. All software applications are located within a single point of access by using your choice of a web browser.

Average Rating: 1.5/5.0

Total Reviews: 1

Who Is the Company Behind ADG Utillity Billing System?

  • Seller: ADG
  • Year Founded: 1983
  • HQ Location: Greenwood Village, US
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

BillMaster

BillMaster is a CIS, billing and management program which includes service orders, meter maintenance history and scheduling in addition to the CRM and billing process.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind BillMaster?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BillMaster?

Customer Information System

Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multiple services and locations can be consolidated into one bill or multiple bills (by service or location) as required.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind Customer Information System?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Customer Information System?

Euna Payments

Part of the Euna Solutions® suite, Euna Payments delivers centralized, integrated, and equitable payment collection for the public sector. Euna Payments supports every payment channel (Cashiering, Kiosks, and Online) across departments and consolidates all transactions into one cloud-based platform (Revenue Management), while reporting real-time updates to source systems for back-end teams. Euna Payments simplifies reconciliation, improves accessibility for all populations, and streamlines operations, all while ensuring compliance and reducing cost and complexity. Trusted by public agencies of all sizes to power secure, seamless, and community-first payment experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Euna Payments?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Euna Payments?

MuniBilling

MuniBilling is a comprehensive toolkit for utility billing and property management. Used everyday by small businesses with basic requirements, bustling cities with complicated practices, and everything in between, this cloud based utility billing software boasts hundreds of configurable features and workflows to maximize efficiency. MuniBilling releases free updates every month.

Average Rating: 1.0/5.0

Total Reviews: 1

Who Is the Company Behind MuniBilling?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About MuniBilling?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of MuniBilling, enjoying its intuitive design and visual appeal.
  • Users appreciate the user-friendly interface of MuniBilling, noting its ease of use and visual appeal.
Cons
  • Users report frequent payment issues with MuniBilling, including missing payments and system glitches.
  • Users report frequent system downtime causing missing payments and frustrating glitches that hinder overall usability.
Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024