Products

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

An agile localization management tool built for scaling multilingual customer support. Our app is available as an integration on platforms like Zendesk, Freshdesk and Intercom, and development is ongoing for other platforms. Lingpad has powerful features like an in-built smart editor, Translation Memory, Glossary, Pre-translation and much more.

ConnectPath CX is a next-generation Contact Center as a Service platform developed by CloudHesive, leveraging Amazon Connect and other AWS services. It offers a comprehensive, cost-effective, and scalable solution that enhances traditional contact center capabilities. With a full-featured agent and supervisor dashboard, ConnectPath CX provides an agile, low-code/no-code deployment that can be implemented globally within minutes. Its pay-per-use pricing model ensures affordability without comprom

Conclude is the solution for unified collaboration on Slack and Microsoft Teams. Keep your conversations connected by integrating chat across Slack, Microsoft Teams, Zendesk, and Jira, with no-code apps for ticketing and even better collaboration. 👉Conclude Link connects Slack and Microsoft Teams facilitating bi-directional communication between both programs, ensuring that messages, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files,

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating imm

Know when you’re needed without sifting through tickets. Stylo prioritizes the most pressing customer issues for you in seconds. Never miss a critical moment. How does it work? Without leaving Zendesk, Stylo scans every support ticket and lets you know how that customer is feeling- Frustrated? Delighted? And flags the most urgent tickets. So you never miss a critical moment (or VIP customer). If you want to Stop long wait times caused by ticket escalations Stop spending hours updating tags

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

App Volumes is a portfolio of industry-leading application and user management solutions for Horizon, Citrix XenApp and XenDesktop, and RDSH virtual environments. App Volumes can help reduce IT costs by up to 70% and is a key component of JMP: the next generation of desktop and application delivery.

Reach and convert more clients. Get more appointments with less time spent on the phone.

HappyFox Workflows is an advanced workflow automation solution, designed to expedite business processes, improve organization-wide productivity, and reduce human errors. Our intuitive builder lets you build complex workflows across multiple applications like Salesforce, HappyFox, Zendesk; all by yourself, without any coding expertise. You can create sophisticated workflows with approvals, forms, data extractions, conditions, field updates, and many other advanced features.

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Rendesk ist eine webbasierte Vermietsoftware für kleine und mittelständische Verleihbetriebe. Vermietungen anlegen, Angebote erstellen, Übergaben dokumentieren – alles in einer übersichtlichen App, ohne Einarbeitungsaufwand. Zu den Kernfunktionen gehören ein digitales Übergabe- und Rückgabeprotokoll mit Fotos und Unterschrift, ein Angebots-Editor mit PDF-Export und Kundenportal, ein Verfügbarkeitskalender sowie ein Dashboard mit täglichen To-Dos und E-Mail-Erinnerungen. Rendesk läuft vollständig

CBOT is a leading AI company based in Istanbul, offering an end-to-end customer service automation platform driven by proprietary Generative AI and Conversational AI technologies. It enables enterprises to quickly develop and scale intelligent chatbots and voice assistants, leveraging Natural Language Processing (NLP and Natural Language Understanding (NLU. CBOT's solutions enhance customer experience by automating up to 70% of customer queries and increasing sales by up to 300%. The platform su

RegDesk is the next generation RIMS software with AI technology built exclusively for medical device and diagnostic companies. It is a one stop solution for regulatory teams.

Foqal provides native service operations for Slack and MS Teams with conversational ticketing, workflows, automations and reporting analytics. Foqal integrates with systems of record Zendesk, Intercom, Atlassian Jira and Salesforce Service Cloud to provide a complete service experience for IT, HR and Customer Support.

HappyFox Chatbot is an AI-powered, enterprise chatbot solution for customer support and self-service use cases. It is easy to implement and integrates with HappyFox Help Desk and Zendesk Support to create tickets and to keep the conversations in sync. Free up your support staff's time for the questions that matter.

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it streamlines ticket resolutions, boosts agent efficiency, and enhances customer satisfaction. Designed for businesses of all sizes, TopCX seamlessly integrates with platforms like Zendesk and Salesforce, delivering high-quality AI-driven support at a budget-friendly price.

Isara is an independent monitoring and QA layer for AI agents. As companies hand customer support, customer success, and financial interactions over to AI, the only record of what those agents actually said and did usually lives inside the platform that sold you the AI — the same platform that grades its own performance. Isara gives you an independent view. Isara connects in minutes (no code changes) and analyzes every interaction across major customer service platforms — not a sample. It surfac

Helping organizations move to cloud-based Unified Communications platforms You get one intuitive platform for voice, team messaging, collaboration, and contact center. From click-to-dial functionality, call reporting, call recording and voicemail transcription, everyone readily accesses the same must-have digital tools through a single, easy-to-use platform that seamlessly works across office sites and mobile devices. Integrate ready-to-use business apps such as Salesforce, Zoho, Google, Micr

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more.