--- title: GIT-ZEN Reviews meta_title: 'GIT-ZEN Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how GIT-ZEN works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # GIT-ZEN Reviews **Vendor:** GIT-ZEN **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About GIT-ZEN Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your Zendesk agents separate from your developers; simply create a new issue or work item (or link existing ones) directly from the Zendesk ticket. See all of the issue or work item updates directly in the Zendesk ticket, as well as in your source control tool. ## GIT-ZEN Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **seamless integration** allowing easy linking of Zendesk tickets to GitHub issues directly. (1 reviews) ## GIT-ZEN Reviews ### 1. Great Tool that helps you link your Zendesk tickets to GitHub issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 05, 2024 **What do you like best about GIT-ZEN?** It makes it easy to link a Zendesk ticket to a GitHub issue. You can also create a GitHub issue from a ticket in Zendesk without having to leave Zendesk. **What do you dislike about GIT-ZEN?** I have not found anything that I dislike about it. **What problems is GIT-ZEN solving and how is that benefiting you?** We use GitHub issues for customer onboarding, bug reports, feature requests, etc. GIT-ZEN lets us seamlessly connect the customer's Zendesk ticket with the issue in GitHub. ### 2. Good tool for limited use case **Rating:** 4.0/5.0 stars **Reviewed by:** VISHNU V. | DevOps Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 14, 2022 **What do you like best about GIT-ZEN?** We have been using gitzen with heroku and it seems to do the job right for our requiremet **What do you dislike about GIT-ZEN?** there are a lot of corner case features which are missing and they can do a good job in future release **What problems is GIT-ZEN solving and how is that benefiting you?** we have created a lot of localized apps using heroku ### 3. Integrate Zendesk ticket with git issues/commits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 30, 2021 **What do you like best about GIT-ZEN?** Mapping the Zendesk tickets to the respective source code makes the bug fixer life easier. **What do you dislike about GIT-ZEN?** Git-zen needs to evolve and supports GitLab, bitbucket, other source version controls **What problems is GIT-ZEN solving and how is that benefiting you?** It reduces the frustration between support teams and developer teams, bridge the gap between managers, stakeholders, support teams, and maintenance teams ## GIT-ZEN Discussions - [What is GIT-ZEN used for?](https://www.g2.com/discussions/what-is-git-zen-used-for) - 1 comment - [View GIT-ZEN pricing details and edition comparison](https://www.g2.com/products/git-zen/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-05+01%3A17%3A17+-0500&secure%5Bsession_id%5D=a584e927-9800-48cf-8ce9-e741e5c62752&secure%5Btoken%5D=38c85911ecf245009b96f7f779b07d721d5a6fe5db5bf36bf4a44aea077cc26b&format=llm_user) ## GIT-ZEN Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top GIT-ZEN Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,661 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,703 reviews)