# GIT-ZEN Reviews
**Vendor:** GIT-ZEN  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3
## About GIT-ZEN
Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your Zendesk agents separate from your developers; simply create a new issue or work item (or link existing ones) directly from the Zendesk ticket. See all of the issue or work item updates directly in the Zendesk ticket, as well as in your source control tool.



## GIT-ZEN Pros & Cons
**What users like:**

- Users appreciate the **seamless integrations** between Zendesk and GitHub, simplifying issue tracking and management. (1 reviews)

## GIT-ZEN Reviews
  ### 1. Great Tool that helps you link your Zendesk tickets to GitHub issues

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about GIT-ZEN?**

It makes it easy to link a Zendesk ticket to a GitHub issue. You can also create a GitHub issue from a ticket in Zendesk without having to leave Zendesk.

**What do you dislike about GIT-ZEN?**

I have not found anything that I dislike about it.

**What problems is GIT-ZEN solving and how is that benefiting you?**

We use GitHub issues for customer onboarding, bug reports, feature requests, etc. GIT-ZEN lets us seamlessly connect the customer's Zendesk ticket with the issue in GitHub.

  ### 2. Good tool for limited use case

**Rating:** 4.0/5.0 stars

**Reviewed by:** VISHNU V. | DevOps Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about GIT-ZEN?**

We have been using gitzen with heroku and it seems to do the job right for our requiremet

**What do you dislike about GIT-ZEN?**

there are a lot of corner case features which are missing and they can do a good job in future release

**What problems is GIT-ZEN solving and how is that benefiting you?**

we have created a lot of localized apps using heroku

  ### 3. Integrate Zendesk ticket with git issues/commits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2021

**What do you like best about GIT-ZEN?**

Mapping the Zendesk tickets to the respective source code makes the bug fixer life easier.

**What do you dislike about GIT-ZEN?**

Git-zen needs to evolve and supports GitLab, bitbucket, other source version controls

**What problems is GIT-ZEN solving and how is that benefiting you?**

It reduces the frustration  between support teams and developer teams, bridge the gap between managers, stakeholders, support teams, and maintenance teams


## GIT-ZEN Discussions
  - [What is GIT-ZEN used for?](https://www.g2.com/discussions/what-is-git-zen-used-for) - 1 comment

- [View GIT-ZEN pricing details and edition comparison](https://www.g2.com/products/git-zen/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A49%3A23+-0500&secure%5Bsession_id%5D=99d0cc43-1bb2-497e-93bf-fdec84d9f1c9&secure%5Btoken%5D=abf0a8c7512a8f4f240ada0b5b81d524cf38b7a325c1c281e258467f7470303f&format=llm_user)

## GIT-ZEN Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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