Lovestock & Leaf

1 review

Lovestock & Leaf is a leading developer of advanced applications designed to enhance the Zendesk customer experience platform. With over 12 years of partnership with Zendesk, they have developed some of the most popular apps in the Zendesk marketplace, including 5-star rated Quickie, Lovely Views, and Sticky Notes. Their solutions are trusted by thousands of high-profile customers such as Netflix, Uber, Slack, Mailchimp, Xero, Deliveroo, and Cloudflare. Key Features and Functionality: - Lovely Views: Replaces Zendesk's standard views with advanced features and expanded search capabilities, providing agents with a better perspective. - Sticky Notes: Allows agents to pin important comments, create dynamic notices, and make flexible internal notes in highly visible, rich text fields, ensuring crucial information is never lost. - Quickie: Offers advanced search, view favorites, bookmarked tickets, and saved searches to make agents more efficient. - Escalator: Enables powerful workflows with sub-tickets, allowing escalation to Zendesk agents or non-Zendesk third parties. - Tickler: Provides checklists within tickets to keep track of tasks, eliminating the need for external documents. - Bubbly: Facilitates agent-to-agent group chat and instant messaging built directly into Zendesk. Primary Value and Solutions: Lovestock & Leaf's applications are designed to enhance the Zendesk agent experience by improving functionality and operability. Their solutions deliver significant cost and process efficiencies for customer service operations, enabling support teams to deliver exceptional and efficient support. By integrating seamlessly with Zendesk, their apps help organizations streamline workflows, improve communication, and ensure that critical information is easily accessible, ultimately leading to improved customer satisfaction.

Quickie Plus

0 reviews

Quickie Plus is an advanced Zendesk application designed to enhance agent productivity by providing efficient view management, advanced ticket search capabilities, and real-time ticket monitoring. It offers unlimited shared and personal views, surpassing Zendesk's standard view limitations, and includes features like hierarchical folder organization, customizable view placements, and a powerful search system called Seek. Quickie Plus also enables fast bookmarking, easy access to essential information, and real-time tracking of active tickets, ensuring agents can manage their workflows more effectively. By integrating these functionalities, Quickie Plus streamlines ticket management processes, allowing agents to focus on delivering exceptional customer support. Key Features and Functionality: - Unlimited Shared and Personal Views: Overcomes Zendesk's standard view limitations, allowing agents to create and manage an unrestricted number of views. - Efficient View Management: Organizes views into hierarchical folders and offers customizable placements to keep the workspace organized and tailored to individual preferences. - Advanced Ticket Search (Seek: Enables tailored search criteria with specific conditions, order, and columns, facilitating quick retrieval of specific tickets. - Fast Bookmarking and Easy Access: Allows one-click saving of important tickets and quick access through the Bookmarks tab, ensuring essential information is readily available. - Real-Time Ticket Monitoring: Tracks currently viewed tickets in a centralized location via the Activities tab, aiding in efficient management of ongoing interactions. Primary Value and User Solutions: Quickie Plus addresses the challenges of managing multiple tickets and views within Zendesk by providing tools that enhance organization, searchability, and monitoring capabilities. By offering unlimited views, advanced search options, and real-time tracking, it empowers agents to handle their workloads more efficiently, leading to improved response times and higher customer satisfaction. The application's intuitive design and comprehensive features make it an essential tool for any support team aiming to optimize their ticket management processes.

Lovely Views

0 reviews

Lovely Views replaces Zendesk's standard Views and Search with many powerful features and advanced search capabilities.