Products

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability supported by Lex bots and Kendra search. With this solution, businesses can answer even more complex customer queries and increase the use of self-service channels without live agent assistance.

Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.

Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys Cloud is a powerful combination for a variety of self-help applications with the possibility of routing to a customer service representative.

Salesapps is the Sales Enablement solution leader. Salesapps is a Mobile Sales Enablement tablet application suitable for your sales reps, directors and marketing teams.

Verint CX Automation is an AI-powered platform designed to enhance customer experience by automating interactions and augmenting human agent workflows. By integrating advanced bots and analytics, it enables organizations to increase efficiency, reduce operational costs, and deliver personalized customer engagements across various channels. Key Features and Functionality: - AI-Powered Bots: Verint offers a suite of specialized bots, including: - Coaching Bots: Provide real-time, non-disru

PickAtime is an online appointment scheduling service offering businesses and institutions the ability to book appointments quickly, easily and efficiently over the Internet.

Textellents robust business texting services provide SMS, MMS capability for customer service, sales and marketing texting programs. Textellent's business texting solution and text message marketing provide make it easy to design, manage, measure and integrate SMS and MMS campaigns. Whether used for customer service, sales or marketing, Textellent supports your customer journey with an easy-to-use service that text-enables local business lines and serves businesses of any size. Robust schedulin

CatchApp Bookings is an intuitive scheduling tool made for professionals and businesses, designed to save your time; on average 5 hours per week. Allow your clients to book appointments on your own online Bookings page. Powerful 2-way sync with all major calendars - Google, Microsoft, and Apple - meaning you’ll never worry about double-bookings, ever again! Improve attendance with built-in reminders - Emails and SMS - always keep your clients (and you) informed on upcoming appointments,

**What is Mojo?** Mojo powers world-class learning and wellness programs at companies like Equitable, AXON, American Cancer Society and more. With Mojo, employees can raise their motivational intelligence through ongoing conversations. Get coached by top executives, best-selling authors and professional athletes while you walk, cook, drive and more. Talk with your own AI coach, 24/7 — helping you overcome adversity, optimize positive thinking and drive behavior change. Find what you need i

The world's quickest and easiest way to create expense reports!

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requir

Kvantum enables agile marketing & consumer analytics through our real time attribution and optimization technology.

Commerce-Driven Chat Experiences Across Channels Unlock hidden ROI by designing and managing personalized chat experiences once in Salesforce, and deploying them across popular channels consumers already love -- like Google Search, Google Maps, Facebook Messenger, WhatsApp, Slack, SMS and more.

H&CO Technology Advisors is an advisory firm dedicated to provide business and technology solutions

SmartMore is a global leader in industrial intelligence, specializing in the integration of advanced AI technologies with full-stack robotics to revolutionize manufacturing processes. By developing self-evolving Smart Industrial Agents, SmartMore offers seamless, closed-loop systems that enhance efficiency and precision across various industries, including consumer electronics, automotive, new energy, and precision manufacturing. Key Features and Functionality: - IndustryGPT: The world's first

WorkTrac is workforce management and field service software for blue-collar field crews in construction, HVAC, plumbing, electrical, landscaping, and delivery. It provides GPS-verified time tracking with geofencing, shift scheduling and dispatch, task management, invoicing with QuickBooks Online export, OSHA safety and incident reporting, and a tamper-evident work-proof record that cryptographically signs clock-ins, photos, and safety forms on the device so they cannot be edited after the fact.

HIPAAtizer is a HIPAA-Compliant form builder and document solution. HIPAAtizer allows healthcare providers and other HIPAA covered entities, together with their IT Support professionals, marketing agencies and website developers to quickly and efficiently HIPAAtize their online and digital forms. HIPAAtizer boasts a WordPress plugin and HIPAA‑Compliant online form builder with drag & drop functionalities to allow for maximum customization and flexibility.

With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

VoiceBase is an on-demand speech analytics platform that provides easy-to-use APIs that automatically transcribe audio and video content by extracting relevant keywords and topics, enabling the instant search and discovery of spoken information.

TrueEngage is a single or multichannel contact widget that is fully integrated with Genesys Cloud. This solution was created to give website visitors several options when it comes to contact from the website. The solution is designed to be easily managed by business users in marketing and sales for example.