Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Languages Supported

English

Product Description

Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

Overview by

Christoffer Klemming (Marketer & Product Manager)

Discussions

Waitwhile Community

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

Waitwhile Reviews (309)

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Aaron G.

Assistant Manager

Small-Business (50 or fewer emp.)

2/7/2025

"Great & Affordable Program"

5/5

What do you like best about Waitwhile?

We love the level of utility for the price of Waitwhile. While there are other programs that are more complex on the market, we are more than satisfied with Waitwhile. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Waitwhile is extremely simple. There isn't much to complain about. Perhaps an ability to assign guests to a table while on the waitlist to give us an easy way to plan out our business flow. Review collected by and hosted on G2.com.

Sukhmani R.

Senior Insurance Advisor

Small-Business (50 or fewer emp.)

10/8/2024

"waitwhile recognition"

5/5

What do you like best about Waitwhile?

With the waitwehile, it makes the customer service easy and clients are served in the more professional manner.

The clients have no longer to wait for long times and each and every deaprtment is notified. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is no point in disliking it . Everything is fine with this software according to me. Review collected by and hosted on G2.com.

Lynn H.

GIS Coordinator

Mid-Market (51-1000 emp.)

1/6/2025

"Quality Queue Management Platform"

5/5

What do you like best about Waitwhile?

WaitWhile is a user-friendly tool for queue management. It is easy to see who is in our virtual waiting room, for what department, and a brief synopsis of the reason for their visit to our office. There are a variety of metrics to inform on wait times, messaging, and other information pertinent to our business. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The time it takes to receive notification that someone is waiting adds extra minutes. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/13/2025

"Operation of Software and user interface is very easy and simple."

5/5

What do you like best about Waitwhile?

User friendly and dependable. We use the software to notify team members of homeowners that need to speak to different associates from various departments regarding home, agriculture, business and commercial exemptions. The application is really a great and my opinion, DCAD made a great choice to procure this application. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There aren't any dislikes at the present. Review collected by and hosted on G2.com.

Julia P.

Owner and CEO

Small-Business (50 or fewer emp.)

9/6/2024

"Waitwhile changed our customer experience!!"

5/5

What do you like best about Waitwhile?

I have a small bakery and we often would sell out. We needed a preorder solution for our customers so that we could prepare in advance for our daily demand.

I was able to tweak and customize waitwhile's existing features to totally fit my needs. I love how complete their software is, and it really improved our customer experience. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Sometimes I the platform can lag and have some bugs (i.e when we move a preorder from serving to completed, sometimes it wont update and the customer stays in the wrong list. Some days the platform is really slow and wont load all the customers who have booking requests and approved bookings, even refreshing constantly. Sometimes we'll send messages to customers and it will show up as sent, then after a few minutes we'll check back and the message was not sent.).

I also feel that there are some missing features that would be really useful. However, one good thing is that I have requested a feature in the past that they actually implemented which made me feel very seen and heard as a customer. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

I need customers to be able to "reserve" pastries so that I can gauge daily demand and this software makes preordering possible.

I use "party size" as "number of pastries" and this way I can understand how many pastries each person wants to reserve.

I made it possible for us to be more efficient and prepared. Review collected by and hosted on G2.com.

Asha S.

sale

Mid-Market (51-1000 emp.)

1/9/2024

"WaitWhile is a great software for our departments use"

4.5/5

What do you like best about Waitwhile?

First off the webintegration is easy to access, we can setup our needs very quickly and having to rely on using it every day for work, this is great to have to be able to quickly jump into the list and check the pending cusotmers that needs help. Another Feature is that we can also utilize the waitwhile app. This allows for great access without being tied up to a desktop computer Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I'm sure the customer service is great, but we hardly need to use it. Review collected by and hosted on G2.com.

Archie N.

Customer Service representative

Mid-Market (51-1000 emp.)

4/4/2025

"Great service"

5/5

What do you like best about Waitwhile?

I love the simplicity of the website and how customizable it is. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I feel as though there should be more display options for users. Review collected by and hosted on G2.com.

Jaida S.

Coworker

Mid-Market (51-1000 emp.)

4/6/2025

"Waitwhile for work!"

4.5/5

What do you like best about Waitwhile?

Waitwhile has helped me check in customers fast and efficiently to serve them better when picking up their orders from the store! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Not necessarily applicable but I guess maybe sometimes the text feature can be a bit laggy when I need to inform a customer to retrieve their order from the store. Review collected by and hosted on G2.com.

Verified User in Furniture

Mid-Market (51-1000 emp.)

9/5/2023

"If you’re looking for a way to organize you clientele, Waitwhile is just the app for you!"

5/5

What do you like best about Waitwhile?

Waitwhile is great for organizing my customers in a timely fashion. It's perfect for keeping track of which customers arrived first what what specific needs I can help them out with. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

When I use the app on my Mobile Zebra Device. Notifications do not drop down on the screen, letting me know if there are customers waiting. Don't get me wrong, Waitwhile gives me notifications and makes a chime sound when a customer has checked in but it'd also be helpful if the notification dropped down onto the screen. I can't yet tell if this is a Waitwhile issue or the automatic settings on my mobile Zebra device. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

11/3/2024

"EXCELLENT APP"

5/5

What do you like best about Waitwhile?

The user interface is sleek and intuitive, making navigation a breeze. I love how quickly I can access the features I need without any hassle.

One of the standout features isfast and efficient, which has really helped me assisting customers. It’s evident that a lot of thought went into the design and functionality of the app. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I have to say, there’s nothing I dislike about this app! It delivers exactly what I need, and every feature works seamlessly. The design is user-friendly, and I’ve had a fantastic experience overall. Highly recommend it Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Long Wait Times: They help reduce wait times by organizing and prioritizing customer flow, ensuring that customers are served more efficiently.

Customer Frustration: By providing a clear process, they minimize confusion and frustration for customers who might otherwise feel lost in a long line.

Resource Allocation: These systems help businesses allocate staff more effectively, allowing them to respond to peak times and improve service levels.

Data Insights: They provide valuable data on customer behavior and peak times, helping businesses make informed decisions about staffing and resource management.

Improved Customer Experience: A well-managed queue enhances the overall customer experience, leading to higher satisfaction and potentially increased loyalty. Review collected by and hosted on G2.com.